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Frequently asked questions
Cancel On That Ass: The Right Way
How to cancel your On That Ass membership and protect your wallet in ireland
What On That Ass is and how the subscription works
On That Ass is a European subscription service that delivers designer boxer shorts and underwear to your door each month. The company operates from the Netherlands and targets customers across Ireland with a low-cost recurring membership model. You receive a new pair of underwear monthly along with shop credit, but the subscription renewal can catch you off guard if you don't understand the terms upfront.
The service leads with an attractive trial offer-often a free or heavily discounted first item-followed by automatic monthly charges on your card. This is a common tactic in subscription marketing, but it creates friction when customers want to exit. Yafee specialises in helping consumers navigate exactly these scenarios, which is why clarity about cancellation from the outset matters.
Subscription plans and pricing for ireland customers
On That Ass offers a straightforward membership structure tailored to your location and currency. All pricing is displayed in euros (EUR) for Irish customers. The table below shows the standard plans available:
| Plan name | Trial period | Monthly cost | What you receive | Shop credit |
|---|---|---|---|---|
| Monthly membership | 14 days free or discounted first item | €11.99 | 1 pair of boxer shorts per month | €10 monthly credit |
| Annual prepay option | 14 days free or discounted first item | €119.90 | 12 pairs per year | €120 annual credit |
How On That Ass attracts customers and why cancellation timing is critical
The company uses the classic freemium model: a compelling free trial draws you in, and once that trial ends, the recurring charge kicks in automatically. Marketing materials emphasize "flexibility" and "cancel anytime," but customer experiences reveal that many people struggle to actually stop the charges before the trial converts to a paid membership.
The 14-day trial window is deliberately short. If you miss that cancellation window by even one day, you will be charged for the full first month. Additionally, the company's policy around loyalty points-which are forfeited upon cancellation-creates a financial disincentive to leaving. This is why understanding your cancellation rights in Ireland under consumer law is essential.
Your consumer rights when cancelling subscriptions in ireland
Ireland consumer law protects you when cancelling distance contracts, including subscriptions purchased online like On That Ass.
Consumer rights act 2015 and cooling-off rights
Under the Consumer Rights Act 2015 (which implements the Consumer Rights Directive 2011/83/EU), you have a statutory 14-day cooling-off period from the date you enter into a distance contract. This right applies to subscriptions purchased online regardless of whether you have used the service. The company cannot waive this right or make cancellation conditional on forfeiting loyalty points if you cancel within the cooling-off window.
Furthermore, the burden of proof lies with the company. They must demonstrate you explicitly consented to the subscription terms before charging you. If you can show that the free trial automatically converted to a paid membership without clear, prominent notice of the conversion terms, you may have grounds to dispute the charge under Irish consumer protection law.
Distance selling transparency obligations
On That Ass, as a Netherlands-based company supplying Irish consumers, must comply with Consumer Rights Act 2015 requirements. These rules mandate that subscription companies provide clear information about:
- The duration of the trial period and the exact date it ends
- The price you will pay after the trial ends
- The frequency and amount of recurring charges
- How to cancel and the cancellation deadline before charges begin
If On That Ass failed to provide this information before you subscribed, your cancellation rights are strengthened. You can request a refund of charges under the Consumer Rights Act 2015, and if the company refuses, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's statutory consumer authority.
Your legal position
You hold the following legal protections when cancelling On That Ass:
- 14-day cooling-off period from contract date, no questions asked
- Right to cancel before the trial converts to a paid subscription
- Right to request a full refund of charges if cancellation terms were not clearly disclosed
- Right to lodge a complaint with the CCPC if the company refuses to honour your cancellation
- Protection against automatic renewal charges that breach transparency rules
Methods to cancel your On That Ass membership
On That Ass provides one primary cancellation method, though the process requires specific steps to ensure completion.
Cancel via your online account
The company's designated cancellation route is through your account dashboard on their website. This method allows you to control the cancellation in real-time and retain a digital record of your request.
- Visit the On That Ass website at onthatass.com
- Log into your account using your email address and password
- If you have forgotten your password, use the "Forgot Password" link to reset it
- Navigate to your account settings or profile section
- Locate the "Manage Membership" or "Subscription" option
- Select "Cancel Membership" or "Cancel Subscription"
- You may be presented with a survey or feedback form; this is optional
- Completing it does not affect your cancellation
- Confirm your cancellation by clicking the final "Confirm" or "Cancel Now" button
- Take a screenshot of the confirmation page or confirmation email for your records
Important conditions before cancellation
On That Ass requires that all outstanding payments are settled before the system will process your cancellation. Consequently, you must ensure no unpaid invoices remain on your account. If you have an outstanding balance, contact their customer service to settle it before attempting to cancel through your account dashboard.
Additionally, note that any loyalty points in your account will be forfeited upon cancellation. If you have accumulated shop credit, use it before you cancel; once the membership closes, you cannot redeem those points.
Timeline for cancellation and when charges stop
Understanding when your cancellation takes effect prevents surprise charges and clarifies your financial position.
Cancellation during the trial period
If you cancel during the 14-day trial, no charges will be applied. The cancellation is processed immediately, and you retain no payment obligation. This is your strongest cancellation position because it is governed by the Consumer Rights Act 2015 cooling-off period.
Cancellation after the trial ends
If you cancel after the trial converts to a paid subscription, the cancellation takes effect at the end of your current billing cycle. For monthly memberships, this means your final payment has already been processed, and no further charges will be applied after the current month ends. Consequently, you should cancel as early as possible in your billing cycle to minimise the final payment.
For annual prepay customers, cancellation is more complex. You should contact customer service immediately to discuss options, as prepaid annual subscriptions typically do not offer pro-rata refunds under standard terms-though you may still have rights under consumer law if transparency rules were breached.
Refund rights and disputing charges
Your entitlement to a refund depends on when you cancel and whether the company met its legal transparency obligations.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of entering the contract, you have an automatic right to a full refund of any charges already taken. This applies regardless of whether you have used the service. You should receive the refund within 14 days of confirming your cancellation. If On That Ass does not refund you within this timeframe, follow the dispute process outlined below.
Disputing charges after the cooling-off period
If you cancel after 14 days but believe the company breached transparency rules, you can dispute the charge through your bank or card provider. Contact your bank and provide evidence that:
- The trial end date was not clearly stated before you subscribed
- The post-trial price was not displayed prominently
- Cancellation instructions were hidden or inaccessible
Your bank can issue a chargeback under consumer protection rules, potentially recovering the disputed amount. Simultaneously, file a complaint with the CCPC at ccpc.ie, supplying all relevant emails and screenshots.
How yafee helps with refund claims
If you struggle to obtain a refund or the company disputes your cancellation, Yafee provides expert guidance on escalating through regulatory channels. We ensure your claim complies with CCPC procedures and maximises your chances of recovery.
What happens after you cancel
Cancellation is not the end-several practical and administrative steps follow.
Confirm your cancellation in writing
Beyond the online cancellation confirmation, send a follow-up email to On That Ass customer service requesting written confirmation of your cancellation. Include your account email, membership number, and the date you submitted your cancellation. Save their reply as proof. This creates a paper trail if disputes arise later.
Monitor your bank statement
After cancellation, monitor your bank or card statement for 30 days to ensure no further charges appear. If a charge posts after cancellation, contact your bank immediately and reference your cancellation confirmation. Most banks can reverse erroneous recurring charges within 120 days.
Unsubscribe from marketing emails
Cancelling your membership does not automatically remove you from On That Ass's mailing list. Visit their website footer and click "Unsubscribe" on marketing emails, or log into your account and update your communication preferences to opt out of promotional messages.
Request deletion of your account data
Under the General Data Protection Regulation (GDPR), you can request that On That Ass delete your personal data. Send a data deletion request to their privacy contact email. The company must respond within 30 days and has 90 days to delete your data. This step is optional but recommended if you do not intend to resubscribe.
Common mistakes that delay or complicate cancellation
Most cancellation problems are avoidable with foresight-here are the pitfalls Yafee sees repeatedly.
Missing the trial deadline
The 14-day trial window is non-negotiable. If you cancel on day 15, you will be charged for the first month. Set a phone reminder on day 10 to review your cancellation decision. Do not rely on email reminders from the company, as these are often delayed or sent after the trial has already converted.
Forgetting about outstanding payments
The system will reject your cancellation if unpaid invoices exist on your account. Check your email for payment reminders, and pay any outstanding balance before initiating cancellation. If you cannot locate an invoice, contact customer service and request an itemised statement.
Not keeping evidence of cancellation
Screenshots and confirmation emails are your proof. If a dispute arises, On That Ass may claim it never received your cancellation request. A dated screenshot of your cancellation confirmation or confirmation email shifts the burden back to them to prove otherwise. Store these documents in a folder or cloud backup.
Assuming loyalty points will be refunded
Loyalty points are explicitly forfeited upon cancellation. Spend any accumulated shop credit before you cancel. Once the membership closes, the points disappear and cannot be recovered, even under consumer law (they are contractual benefits, not charges).
Cancelling via email without confirmation
Only cancel through your online account dashboard. Email requests can be lost, ignored, or disputed. If you must email customer service, use a monitored email address and request a reply confirming receipt and processing of your cancellation.
Pricing comparison and whether to cancel or pause
Before cancelling, weigh the cost of staying subscribed against the value you receive and explore alternative options.
| Scenario | Action | Cost | Outcome |
|---|---|---|---|
| You don't wear the items | Cancel immediately | Refund if within 14 days | End unwanted charges |
| You like the items but cost is high | Pause or switch to annual plan | €11.99/month vs €119.90/year | Annual = €9.99/month, better value |
| You want to try alternatives | Cancel and explore competitors | No penalty if within trial | Shop around risk-free |
| You're unsure but concerned about charges | Cancel, resubscribe later if desired | Avoid unwanted payments | Peace of mind |
If cost is the only concern, consider contacting On That Ass customer service to negotiate a discount or annual rate before cancelling. Some subscription companies offer retention offers to prevent cancellations. However, do not let this delay you; if they do not respond within 48 hours, proceed with cancellation.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and protected.
| Step | Before cancellation | After cancellation |
|---|---|---|
| Trial date | Confirm trial end date in your email or account | N/A |
| Outstanding payments | Settle any unpaid invoices | Verify no new charges on bank statement |
| Loyalty points | Spend any accumulated credit | N/A |
| Cancellation submission | Submit via online account dashboard | Screenshot confirmation page |
| Email confirmation | N/A | Save and back up confirmation email |
| Follow-up evidence | N/A | Send follow-up email requesting written confirmation |
Customer reviews and cancellation experiences
Real customers offer insight into On That Ass's cancellation process and service quality. The company maintains a 4.5/5 star rating across major review platforms, but recurring complaints centre on cancellation friction and loyalty point forfeit policies.
Positive reviews highlight product quality and monthly variety. Negative reviews frequently mention difficulty locating the cancellation button and surprise charges after the trial. One recurring complaint notes that customer service responds slowly to cancellation requests, which is why using the online dashboard is preferable-it eliminates reliance on customer service responsiveness.
These experiences reinforce why Yafee emphasises documenting your cancellation immediately. Taking screenshots and sending follow-up confirmation emails converts anecdotal cancellation difficulties into concrete evidence should disputes arise.
When to escalate to the competition and consumer protection commission
If On That Ass refuses to cancel your membership or disputes your refund, escalate formally to Ireland's consumer authority.
Filing a complaint with the CCPC
The Competition and Consumer Protection Commission (CCPC) investigates complaints about unfair contract terms, misleading marketing, and breaches of the Consumer Rights Act 2015. You can file a complaint if:
- On That Ass refuses to process your cancellation
- Charges continue after you cancelled
- The company withheld refunds owed under the cooling-off period
- Trial terms were not clearly disclosed before subscription
Visit ccpc.ie and select "Make a Complaint." Provide your account details, cancellation evidence, and bank statements showing unwanted charges. The CCPC investigates at no cost to you and can compel the company to refund you and pay compensation.
Chargebacks through your bank
Simultaneously, contact your bank and request a chargeback for subscription charges you dispute. Your bank can reverse charges up to 120 days old under payment protection rules. Chargebacks are faster than CCPC investigations and often succeed if you provide cancellation confirmation evidence.
Key takeaways and how yafee supports cancellation
Cancelling On That Ass requires three critical steps: cancel during the trial if possible, gather written evidence immediately, and monitor your bank statement. Your legal rights under the Consumer Rights Act 2015 protect you from hidden charges and unfair contract terms, but only if you understand and assert them.
Do not accept delays or refusals from customer service. Yafee has helped thousands of consumers cancel unwanted subscriptions by ensuring they comply with Irish consumer law and documenting every interaction. If you face resistance, we guide you through escalation to the CCPC and chargeback procedures. Your cancellation is your right-claim it confidently.
For further support or if On That Ass disputes your cancellation, visit Yafee at yafee.com. We provide free guidance on consumer rights, template cancellation letters, and escalation strategies tailored to your situation. Yafee ensures your cancellation is processed correctly and your money is protected under Irish law.