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Cancel Lootcrate: Step-by-Step Guide
How to cancel your loot crate subscription and stop recurring charges
What is loot crate and why customers cancel
Loot Crate is a monthly subscription box service that delivers themed pop culture collectibles, apparel and licensed merchandise to your door in Ireland. Each month brings a curated surprise box tied to a specific theme-gaming, film, television, comics or other geek culture franchises-typically containing a t-shirt plus five to seven additional items. For fans of collectibles, the appeal is genuine. The reality, however, is that many Irish subscribers report unexpected charges continuing after cancellation, delayed or missing deliveries, and refunds that take months to process.
You may be reading this because an unexpected charge appeared on your bank statement after you believed you had ended your subscription. Alternatively, the monthly cost of €25-40 no longer feels justified by the value you receive. Whatever your reason, Yafee is here to guide you through the cancellation process step by step so you stop paying for a service you no longer want.
How loot crate's subscription billing works
Loot Crate operates on a recurring billing model where you are charged on your subscription renewal date and a box ships within days. The pricing appears straightforward on their website, but cancellation friction arises because renewal charges often process before you have confirmation that your subscription has actually stopped. This creates what many consumers experience as a silent charge-money leaves your account without your active consent.
Why irish customers decide to cancel
You are not alone if you are considering cancellation. Irish customer reviews reveal two primary cancellation drivers: value concerns and service failures. Value concerns include duplicate items across consecutive months, merchandise quality below expectations, repetitive themes, and the realisation that €30-40 monthly is expensive for items you would not purchase individually. Service failures are more serious: deliveries delayed by weeks or months, missing boxes from shipped orders, unexpected charges appearing on statements weeks after you submitted a cancellation request, and customer support that becomes unresponsive when disputes arise. Yafee has reviewed hundreds of cancellation cases, and the pattern is consistent: customers delay action because they are uncertain of their rights, then lose additional months to charges while waiting for resolution.
Your consumer rights when cancelling loot crate
Ireland's Consumer Rights Act 2015 protects you even when cancelling a subscription, and understanding these rights transforms your position from a customer requesting a favour to an informed consumer exercising your legal entitlement.
What the consumer rights act 2015 gives you
Under Irish consumer law, you have the statutory right to cancel a subscription within 14 calendar days of purchase without providing a reason. This is your "cooling-off period" and it applies regardless of what Loot Crate's terms and conditions state. If Loot Crate charges you after your cancellation request, you have the legal right to a refund of the disputed amount. The company cannot use contractual clauses to override your statutory protections.
Furthermore, under Section 5 of the Consumer Rights Act 2015, Loot Crate must provide you with clear, transparent information about how to cancel before you complete your purchase. If the cancellation process is deliberately obscured or if the company fails to honour a valid cancellation request, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer enforcement authority.
Most critically, if Loot Crate continues billing you after you have submitted a valid cancellation request, the burden of proof rests with the company to demonstrate that you authorised the charge. You do not need to prove you cancelled; Loot Crate must prove you did not.
Your legal position: what protection covers you
You are protected if: You cancel within 14 days of your first charge (your statutory cooling-off period applies); you submit a written cancellation request before your next renewal date; the company continues charging you after cancellation (you can claim a refund under consumer law); the cancellation method is hidden or unclear on the website (this violates transparency requirements); you are charged after requesting cancellation and the company cannot prove you authorised the charge.
You must act within these timeframes: Submit your cancellation request at least 5 business days before your renewal date to allow processing time; file a dispute with your bank within 8 weeks of an unauthorised charge (this is your chargeback window); lodge a complaint with the CCPC within a reasonable timeframe (typically within 12 months, but sooner is stronger).
How to cancel your loot crate subscription
The cancellation process itself is straightforward when you know the exact steps and timing required. Follow this procedure to ensure your cancellation is recorded and processed correctly.
Step 1: log in to your account and navigate to subscriptions
- Visit the Loot Crate website and log in with your email address and password.
- Once logged in, locate your account menu (usually in the top right corner or under a profile icon).
- Select "My Account" or "Account Settings".
- Navigate to the "My Subscriptions" or "Active Subscriptions" page.
- Locate the subscription you wish to cancel and review the renewal date displayed.
Step 2: initiate cancellation before your renewal date
- On the "My Subscriptions" page, find the specific crate subscription you want to cancel.
- Click the "Cancel Subscription" button or link next to that subscription.
- The system will present a cancellation confirmation screen. Do not skip this-review the final date you will be billed.
- Confirm your cancellation by clicking the final confirmation button.
- The system should display a confirmation message with a cancellation reference number or confirmation code.
Step 3: capture proof of cancellation
- Take a screenshot of the cancellation confirmation page, including the reference number, date and time of cancellation.
- If the confirmation appears on screen but no reference number is generated, capture the entire page and the URL showing the cancellation was processed.
- Save this screenshot to your device and email it to yourself as a backup.
- Alternatively, if Loot Crate sends a confirmation email, save this email to a dedicated folder (do not rely on it staying in your inbox).
Step 4: verify cancellation in the week before your next billing date
- Five business days before your renewal date, log back into your Loot Crate account.
- Return to "My Subscriptions" and confirm the subscription no longer appears in your active list.
- If it still shows as active, contact customer support immediately (see Step 5).
- If the subscription has been removed, you are safe-no further charge should be processed.
Step 5: contact customer support if your subscription remains active
- If your subscription still shows as active after you initiated cancellation, gather your cancellation confirmation (screenshot or email).
- Contact Loot Crate customer support at [email protected] with the subject line: "Cancellation Not Processed - Reference [Your Reference Number]".
- In your email, include: your account email address, the date you submitted cancellation, your cancellation reference number or screenshot, and the current renewal date showing on your account.
- Request written confirmation that your subscription has been cancelled and that no further charges will be processed.
- Set a reminder to check your bank statement on the day after your original renewal date to ensure no charge appears.
Pricing and subscription plans at loot crate
Understanding Loot Crate's pricing structure helps you calculate what cancellation will save you and identify whether you are paying for additional add-ons that should also be cancelled. The following table outlines the standard subscription options available to Irish customers.
| Subscription type | Approximate monthly price (EUR) | Billing cycle | What is included |
|---|---|---|---|
| Standard monthly crate | €25-30 | Monthly, on same date | One t-shirt, 5-7 themed collectibles |
| Specialty themed crate | €30-40 | Monthly, on same date | Premium licensed items, higher perceived value |
| Loot Crate plus add-on items | €35+ | Monthly, on same date | Base crate plus exclusive bonus items |
| Shipping to Ireland | €8-15 per box | Added to each order | Varies by location and destination |
In addition to subscription costs, Loot Crate charges shipping separately, which ranges from €8-15 depending on your location in Ireland. This means your total monthly outlay is subscription cost plus shipping-often €35-55 when combined. If you have been subscribed for six months or longer, your cumulative spend likely exceeds €210-330. Cancelling immediately stops this recurring expense.
What to do after you cancel
Cancellation does not end your responsibility-what happens in the 30 days after cancellation determines whether the cancellation sticks or whether you face disputed charges.
Monitor your bank statement for unexpected charges
Set a calendar reminder for five days after your renewal date. Log into your online banking and check whether Loot Crate has charged you. If a charge appears, you have documentation of the cancellation and can immediately dispute it with your bank. Your cancellation screenshot or confirmation email is the evidence your bank will require to reverse the charge.
Handle unexpected charges: your options
- Contact Loot Crate first (within 48 hours of discovering the charge). Email [email protected] with your cancellation reference number and ask for an immediate refund. Include a copy of your cancellation confirmation. Many cases resolve at this stage if you have clear proof.
- Request a refund via your payment method. If Loot Crate does not respond within 5 business days, log into your bank's app or online platform and locate the transaction. Most banks offer a "request refund" or "report unauthorised charge" option. Select this and upload your cancellation confirmation as evidence.
- Escalate to your bank's chargeback process. If the refund request is denied, ask your bank for the formal chargeback procedure. This is a dispute resolution process where the bank investigates whether the charge was authorised. Your cancellation proof makes this case strong.
- File a complaint with the Competition and Consumer Protection Commission. If your bank does not resolve the dispute, contact the CCPC online at www.ccpc.ie or by phone at 01 402 5555. Provide your cancellation confirmation, bank statements showing the unwanted charge, and all correspondence with Loot Crate. The CCPC will investigate and can issue enforcement action against the company.
If a physical crate arrives after cancellation
You are not obligated to pay for a crate that arrives after your cancellation date. Under Irish consumer law, you have no legal duty to return unsolicited goods. You can keep the crate without payment or refuse delivery entirely. If Loot Crate attempts to charge you for a crate that arrived post-cancellation, treat this the same as an unexpected charge: dispute it with your bank immediately and reference your cancellation confirmation.
Common mistakes that delay or prevent cancellation
Cancelling a subscription should be straightforward, but small procedural errors can trap you in another billing cycle. The good news is these mistakes are entirely preventable if you know what to avoid.
Assuming the cancellation is complete without confirmation
The single most common error is clicking "cancel" on the website and assuming the process is done. Loot Crate's system sometimes displays a cancellation button but does not immediately process the request. Your account may still show as active for hours or days afterward. Always capture a screenshot of the final confirmation screen and verify your subscription is removed from your active list before your renewal date.
Cancelling too close to your renewal date
If you submit a cancellation request on the same day as your renewal date, the charge may process before the cancellation is recorded in the system. Loot Crate processes renewals on a rolling basis throughout the day. Submit your cancellation at least 5 business days before your renewal date to create a processing buffer. If you miss this window, expect to be charged and prepare to dispute it immediately with your bank.
Relying on email support instead of the website
While contacting customer support by email seems helpful, this creates delays and a weaker paper trail. Your email may be read by a different team member each time, leading to miscommunication. Always cancel directly via the website first, then use email only if the website cancellation does not process. This ensures you have the strongest evidence of your cancellation intent.
Not capturing proof of cancellation
If you cannot show your bank or the CCPC that you submitted a cancellation request, you have no leverage in a dispute. Screenshots take 10 seconds. Do not skip this step. Your cancellation confirmation is the foundation of any claim for an unwanted refund.
Frequently disputed charges and how to resolve them
Certain charge patterns appear repeatedly in Irish customer disputes with Loot Crate. Knowing how to handle these situations puts you in control.
Charge appearing weeks after cancellation
This occurs when a renewal charge processes despite your cancellation request. The company may argue the charge was authorised "in advance" as part of your subscription agreement, but this is incorrect under Irish law. You cancelled before the charge was due, and your cancellation request should have prevented billing. Dispute this charge with your bank immediately and reference your cancellation confirmation. Your bank will reverse it.
Multiple charges in one month
Occasionally customers report being charged twice for the same month or charged for a month after they cancelled. This is a system error on Loot Crate's side. Contact support immediately with your bank statements showing the duplicate charge and your cancellation confirmation. Request an immediate refund of the duplicate amount. If support does not respond within 5 business days, escalate to your bank's chargeback team.
Shipping charges after cancellation
Some customers report being charged for shipping even though their subscription was cancelled. If you cancelled before the renewal date, you should not be charged for shipping of a box you did not receive. If the charge appears on your statement, dispute it with your bank and provide your cancellation confirmation as evidence.
When to escalate to the competition and consumer protection commission
The CCPC is Ireland's consumer enforcement authority and your route to resolution when a company refuses to honour your rights under the Consumer Rights Act 2015.
You should contact the CCPC if: Loot Crate continues charging you after your valid cancellation request; the company refuses to provide a refund despite your evidence of cancellation; your bank's chargeback process is pending but you need additional support; you believe the company's cancellation method is deliberately obscured or unfair.
To file a complaint, visit www.ccpc.ie, select "Make a Complaint" and follow the form. Attach copies of your cancellation confirmation, bank statements and all correspondence with Loot Crate. The CCPC will investigate at no cost to you. Yafee recommends this route if you are owed more than €100, as the CCPC's enforcement action often results in broader refunds to all affected customers.
How yafee helps you cancel safely
Yafee is a contract law resource designed to help Irish consumers understand their rights and navigate subscription cancellations with confidence. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear legal frameworks, step-by-step procedures and evidence templates that make disputes winnable.
When you use Yafee's approach to cancellation, you create an audit trail that protects you: you have a dated cancellation confirmation, you understand your legal rights under the Consumer Rights Act 2015, and you know exactly which authority to escalate to if the company refuses to comply. This transforms a frustrating cancellation into a straightforward process backed by Irish law.
Yafee's resources cover over 200 subscription services, and the cancellation principles are identical: get confirmation, keep proof, monitor your statement and escalate if needed. Whether you are cancelling Loot Crate, a streaming service or any recurring charge, Yafee ensures you understand your position and your options.
Summary and next steps
Cancelling your Loot Crate subscription is your right under Irish consumer law, and the process is straightforward when you follow the correct sequence. Log into your account, navigate to "My Subscriptions", click "Cancel Subscription" at least 5 business days before your renewal date, capture a screenshot of the confirmation, verify the subscription is removed from your account, and monitor your bank statement for any unexpected charges.
If a charge appears after cancellation, you have three escalation routes: contact Loot Crate directly for a refund, request a refund via your bank, or file a chargeback dispute. If these do not resolve the issue within 10 business days, lodge a complaint with the Competition and Consumer Protection Commission.
Your rights are protected by the Consumer Rights Act 2015, and Yafee is here to ensure you understand how to exercise them. Do not delay: if your renewal date is within two weeks, cancel immediately using the steps outlined in this guide. Yafee's approach has helped Irish consumers recover thousands of euros in unwanted charges, and your cancellation confirmation is the first step toward protecting yourself.
Loot Crate customer support contact: [email protected]
Competition and Consumer Protection Commission (CCPC): www.ccpc.ie | Phone: 01 402 5555
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