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Frequently asked questions
Cancel Fantime: The Right Way
How to cancel your Fantime subscription and reclaim your money in ireland
Why you might want to leave Fantime
Fantime is a creator-led marketplace that connects fans with content creators for paid one-to-one live video sessions. Rather than a fixed monthly subscription, Fantime operates on a per-booking model: you load credit, select creators, and book sessions at rates set by each creator (typically €15, €30, or €60 per session). Fantime takes a commission on each transaction. For many users in Ireland, this flexibility works well. For others, costs accumulate quickly, or the service fails to deliver the promised value. Whatever your reason, Yafee is here to guide you through cancelling cleanly and understanding your legal position under Irish consumer law.
How the Fantime pay-per-session model works
When you join Fantime, you create an account and add a payment method. You do not sign up to a monthly plan. Instead, you browse creators, book individual sessions, and pay per booking. Each creator sets their own rate; Fantime retains a platform commission. Your account remains active as long as a valid payment method is stored. Cancellation means closing your account entirely and ensuring no further charges occur.
Common reasons to cancel Fantime
Session costs may exceed your budget. The creator experience might not match your expectations. You may prefer platforms with predictable fixed monthly costs. Perhaps you did not realise how quickly credit accumulates or you have moved on to other services. Yafee recognises that whatever prompted your decision, you deserve a straightforward, obstacle-free cancellation process.
Your consumer rights when cancelling in ireland
Ireland's Consumer Rights Act 2015 protects you when you purchase digital services, including access to creator platforms. Understanding these rights strengthens your position if Fantime resists cancellation or withholds a refund.
Your legal position
Distance selling and the 14-day cooling-off period: If you purchased Fantime online as an Irish consumer, the Consumer Rights Act 2015 grants you a statutory 14-day cooling-off period from the date you agreed to the terms. You may cancel without reason and request a full refund, provided you have not substantially used the service. Once you book sessions and consume a creator's time, that right diminishes because the service has been performed. However, if you cancel within 14 days of signing up without booking significant sessions, Fantime must refund you in full.
Unfair contract terms and transparency obligations: Fantime must present its terms clearly before you commit to payment. If the cancellation process is deliberately hidden, fees are concealed, or the terms are written in deliberately confusing language, those clauses may be unfair under Irish consumer law. If Fantime makes cancellation unreasonably difficult or charges unexpected fees, you have grounds to escalate to the Irish Competition and Consumer Protection Commission (CCPC).
Refund rights for unused credit: If your Fantime account holds unused credit and you wish to close your account, you are entitled to request a refund of that balance. Fantime cannot retain unused funds simply because you have decided to leave. Document your account balance before submitting your cancellation request; this becomes your proof if a dispute arises.
What the irish competition and consumer protection commission can do
The CCPC enforces consumer protection law in Ireland. If Fantime refuses to honour your cancellation right or withholds a refund without legal grounds, you can lodge a complaint with the CCPC. The commission can investigate unfair contract terms, breaches of transparency obligations, and non-compliance with distance-selling rules. This escalation route is free and available to all Irish consumers.
Methods to cancel your Fantime account
Fantime offers several routes to close your account; written notice to the registered cancellation address is the most reliable. Yafee recommends email as your first step, followed by formal written notice if the platform does not respond promptly.
Email cancellation request
Send an email to [email protected] with the subject line "Account Cancellation Request". Include your full name, email address associated with your Fantime account, and membership number (visible in your account settings). State clearly that you wish to cancel your account and request confirmation of cancellation and refund of any unused credit. Keep a copy of this email and the date you sent it; this creates a dated record of your cancellation request.
Telephone cancellation
You may also call Fantime's support team at +43 676 5053790. Operating hours are Monday to Friday, 07:00 to 19:00 CET (06:00 to 18:00 GMT/IST). When you call, provide your full name, email address, and membership number. Ask the support agent to confirm your cancellation in writing via email. Request that they specify the date your account will be closed and confirm any refund amount for unused credit. Always follow up with a written email confirming the conversation and the cancellation details you discussed.
Formal written notice
If email or telephone contact yields no response within 5 business days, send a formal written cancellation letter by post. Address it to Fantime's registered cancellation address (see contact details at the end of this guide). Your letter should include your full name, email address, membership number, account balance (if known), date of account creation, and a clear statement that you cancel your account effective immediately. Request written confirmation of cancellation and details of any refund due. Send the letter via registered post so you receive proof of delivery.
Step-by-step cancellation process
Follow this structured approach to ensure your cancellation is processed correctly and documented properly.
Step 1: document your account details before cancelling
- Log in to your Fantime account
- Take a screenshot of:
- Your account balance (unused credit)
- Your membership number
- Your registered email address
- Your payment method on file
- Note the date you created your account (visible in account settings)
- Save these screenshots to your device or print them
Step 2: send your cancellation request
- Compose an email to [email protected] with the subject "Account Cancellation Request"
- Include all details from Step 1
- State: "I hereby cancel my Fantime account, effective immediately. I request confirmation of cancellation and a refund of my unused account balance of [amount]."
- Send the email and immediately save a copy to a cancellation folder
- Note the date and time you sent it
Step 3: wait for email confirmation (5 business days)
- Check your inbox and spam folder daily for a response from Fantime
- If Fantime responds, save the email confirming:
- Cancellation date
- Refund amount
- Expected refund date
- If no response arrives within 5 business days, proceed to Step 4
Step 4: call fantime's support line if email fails
- Call +43 676 5053790 during Monday to Friday, 07:00 to 19:00 CET
- Provide your name, email, and membership number
- Request that the agent email you a written cancellation confirmation
- Note the agent's name, date, and time of the call
- Send a follow-up email immediately after the call recapping what was agreed
Step 5: send formal written notice if no response within 5 days of the call
- Draft a formal cancellation letter including all your account details and the date of the call
- Send it by registered post to Fantime's address (see contact section below)
- Keep the proof of postage receipt
- Allow 10 business days for a response
Step 6: monitor your refund
- Once Fantime confirms cancellation, note the expected refund date
- Check your bank account on that date
- Refunds typically appear within 5 to 10 working days from the cancellation date
- If the refund does not arrive, contact your bank and Fantime with your cancellation confirmation email
Refund timelines and what to expect
Under Irish consumer law, refunds for cancelled services must be processed without undue delay. Yafee recommends understanding the typical timeline so you can identify any unusual delays.
| Stage | Timeline | What you should receive |
|---|---|---|
| Email/phone cancellation request sent | Day 0 | Your own copy of the request (proof of sending) |
| Fantime's first response | 1 to 5 business days | Written confirmation of cancellation and refund amount |
| Refund processed by Fantime | Within 14 days of cancellation (Consumer Rights Act 2015) | Refund initiated to your original payment method |
| Refund appears in your bank account | 5 to 10 working days after Fantime processes it | Credit to your card or account |
| Total expected resolution | Up to 24 calendar days from initial request | Full unused balance returned |
What to do after your cancellation is confirmed
Cancellation confirmation does not guarantee your account is closed; take these final steps to ensure a clean break.
Verify your account closure
Once Fantime sends cancellation confirmation, attempt to log in to your account within 2 to 3 days. If the login fails or shows "Account closed", your cancellation is complete. If you can still log in, the closure may not have been processed. Send a follow-up email to [email protected] referencing your cancellation confirmation email and asking for immediate account closure.
Confirm the refund amount matches your balance
Check Fantime's refund confirmation email against your pre-cancellation screenshots. The refund amount must match your unused credit balance. If there is a shortfall, the platform may have deducted an undisclosed fee. Contact Fantime immediately with your proof of balance and the refund confirmation, asking for an explanation and full refund of the difference.
Monitor your payment method
After cancellation, monitor the payment method you had on file with Fantime for 30 days. If any further charges appear, document them and contact your bank to dispute them as unauthorised transactions. Present your cancellation confirmation email as evidence that the account was closed.
Update your records
Create a cancellation summary document containing:
- Date of cancellation request
- Date of Fantime's confirmation
- Refund amount
- Expected refund date
- Actual refund date (once received)
- Links or attachments to all confirmation emails
Keep this document for 12 months. If a dispute arises later, you have complete proof of the cancellation process.
Common mistakes to avoid when cancelling Fantime
Cancellation can feel daunting, but these missteps are easily prevented with care and planning. Yafee has seen consumers make costly errors; you can avoid them.
Relying on account deletion without written confirmation
Some platforms allow you to delete your account via the mobile app or website. Fantime's in-app deletion option may not process a refund. Always request cancellation in writing via email or phone so you create a dated record and explicit refund request. In-app actions leave no trace if Fantime later denies receiving your cancellation.
Cancelling without documenting your account balance
If you do not screenshot your unused credit balance before cancelling, you cannot prove what Fantime owed you if a refund dispute arises. Fantime may claim your balance was lower than it actually was. Always capture your account balance in writing (screenshot or bank statement showing your payment method).
Forgetting to follow up if no response arrives
Email can be lost or filtered. If Fantime does not respond within 5 business days, do not assume your cancellation went through. Follow up with a phone call and formal written notice. Persistence is essential; many cancellations succeed only after multiple contact attempts.
Not mentioning the 14-day cooling-off period in your cancellation request
If you are within 14 days of signing up and have not substantially used the service, reference the Consumer Rights Act 2015 and your statutory cooling-off right in your cancellation email. This signals that you understand your legal position and makes Fantime more likely to process your refund quickly without quibbling over unused-balance deductions.
Ignoring fantime's deducted fees
Fantime may attempt to deduct platform fees, processing costs, or "early termination" charges from your refund. Under Irish law, these deductions are unlawful unless Fantime has incurred documented losses. If your refund falls short, challenge it in writing, citing the Consumer Rights Act 2015, and escalate to the CCPC if Fantime refuses to justify the shortfall.
Pricing and what Fantime charges
Understanding Fantime's cost structure helps you calculate what refund you should expect.
| Charge type | Amount / Rate | Applied when | Refundable |
|---|---|---|---|
| Creator session (per booking) | Varies by creator (typically €15-€60) | Each time you book a session | Only if session not used |
| Fantime platform commission | Percentage of creator rate (varies) | Each booking | Refundable on unused credit |
| Payment processing fee | Varies by payment method | When you load credit | Typically deducted; challenge if excessive |
| Account closure fee | None (illegal in Ireland) | Not applicable | N/A |
| Refund processing fee | None (illegal in Ireland) | Not applicable | N/A |
| Your refund on unused credit | Full balance minus used sessions | Upon valid cancellation | Yes, by law |
How yafee can help you cancel Fantime
Cancelling a digital service can be stressful, especially if you are unfamiliar with your consumer rights. Yafee specialises in guiding consumers through subscription and service cancellations. Our platform simplifies the process by providing clear, law-backed steps tailored to each service. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unused balances. Whether you need help drafting a cancellation email, understanding your rights, or escalating a dispute with Fantime, Yafee offers expert guidance every step of the way. Visit Yafee at yafee.com to access our full library of cancellation guides and consumer protection resources.
Fantime contact details and cancellation address
Use these details to send your cancellation request:
Email cancellation
Email: [email protected]
Subject line: Account Cancellation Request
Telephone cancellation
Phone: +43 676 5053790
Hours: Monday to Friday, 07:00 to 19:00 CET (06:00 to 18:00 GMT/IST)
Formal written notice
If email and phone contact do not yield a response within 5 business days, send your formal written cancellation letter by registered post. Fantime's cancellation address will be provided in their terms and conditions or on their website. If the address is not publicly listed, request it via email before sending your formal letter.
Regulatory escalation
If Fantime refuses to honour your cancellation or refund, lodge a complaint with:
Irish Competition and Consumer Protection Commission (CCPC)
Website: www.ccpc.ie
Phone: +353 1 402 5555
Email: [email protected]
Provide the CCPC with copies of your cancellation request, Fantime's response (or lack thereof), and any evidence of your account balance. The CCPC will investigate free of charge.
Summary: your next steps
Cancelling Fantime requires clarity, documentation, and persistence. Start with an email to [email protected] today, including your membership number and account balance. If no response arrives within 5 business days, call +43 676 5053790. If that fails, send a formal written notice by registered post. Under the Consumer Rights Act 2015, you are entitled to cancel and receive a refund of unused credit within 14 days of signing up (if you have not substantially used the service), or at any time if you provide proper notice. Document every step, keep proof of all communications, and escalate to the CCPC if Fantime refuses to comply. Yafee is committed to empowering Irish consumers with clear, actionable cancellation guidance grounded in your legal rights. For more support, visit yafee.com and explore our comprehensive guides to cancelling any service.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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