Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Citizenm, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at €0.90 for 48h, then €49.00 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Citizenm in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Citizenm
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Citizenm subscription with zero hassle
1
Fill in the form
Give us your details and those of your Citizenm subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Citizenm. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Citizenm refuses your cancellation.
Frequently asked questions
Cancel Citizenm: The Right Way to Stop Charges
How to cancel your mycitizenM+ membership and stop unwanted charges
What is citizenM and mycitizenM+
CitizenM is a contemporary hotel brand built for urban travellers and city locals seeking affordable luxury without unnecessary complexity. The brand operates hotels across major European cities, including a Dublin property at 67-69 Bride Street, D08 C8CN, Dublin 8, Ireland. Beyond individual room bookings, citizenM offers mycitizenM+, an annual membership subscription that charges your payment card automatically each year and delivers recurring benefits including 15% discounts on accommodation and food, guaranteed room availability, late checkout privileges, and coworking access.
Why automatic membership subscriptions demand attention
Automatic subscriptions like mycitizenM+ renew every 12 months unless you actively cancel. Your card gets charged without a fresh consent each renewal cycle, meaning your payment goes through silently if you miss the reminder or overlook the deadline. Many members discover surprise charges because cancellation processes remain unclear or support responses arrive too late. Understanding your cancellation options protects your finances and prevents you from becoming trapped in a dispute with your bank or the company.
What members say about mycitizenM+
Across travel forums and consumer review platforms, mycitizenM+ members report mixed experiences. Those who book frequently value the 15% discount, but a notable group flags renewal surprises and sluggish customer support when attempting to cancel. Common frustrations include unexpected charges after submitting cancellation requests, vague renewal windows, and difficulty confirming that cancellation has been processed. These stories underscore why acting now protects you from joining the ranks of customers stuck in lengthy refund disputes.
Your consumer rights in ireland
Ireland's Consumer Rights Act 2015 (as amended) grants you robust legal protections when cancelling recurring subscriptions like mycitizenM+.
What irish law says about subscription cancellation
Under the Consumer Rights Act 2015, you have the right to cancel a distance contract (including online memberships) within 14 calendar days of purchase without penalty, provided you have not used the service substantially. After that initial 14-day period, you remain entitled to cancel at any time, though citizenM can enforce reasonable cancellation terms tied to your subscription cycle. If you are mid-way through your annual membership, the company may claim the full 12-month fee applies. Critically, however, they must process your cancellation request promptly and must not continue charging your card after you provide notice of cancellation.
Your legal position: You hold the right to cancel whenever you choose. The company cannot force you to complete a 12-month cycle if you have given clear written notice. Any charge after your cancellation request constitutes an unauthorised transaction, which your bank can dispute.
What to do if citizenM refuses to cancel
If you submit a cancellation request and citizenM continues to charge your account, or if they fail to respond within a reasonable timeframe, you have formal escalation routes. Preserve all evidence: emails confirming your cancellation request, screenshots of your account, bank statements showing unwanted charges, and any support correspondence. If citizenM does not respond within 7 days or continues charging after your cancellation, contact the Irish Competition and Consumer Protection Commission (CCPC) and lodge a formal complaint. You may also dispute the transaction directly with your bank or card provider, who can reverse unauthorised recurring payments under the Consumer Rights Act 2015. Yafee recommends initiating this step if the company fails to cooperate.
Pricing and membership costs
Understanding what mycitizenM+ costs helps you calculate whether the discount value justifies keeping the membership and what refund expectations you should hold.
| Membership plan | Annual fee (EUR) | Key benefits included | Renewal frequency |
|---|---|---|---|
| mycitizenM+ (standard) | €100 | 15% discount on room rates and food, guaranteed availability, late checkout, coworking access | Automatic every 12 months |
| Guest stay without membership | €0 | Standard room rate, no guaranteed availability, standard checkout | Pay-per-booking |
Break-even calculation
The 15% discount on accommodation breaks even after approximately two bookings at average European rates (typically EUR 80-120 per night). If you book fewer than two nights per year, cancellation likely saves you money. If you book regularly, the membership may retain value. Yafee advises calculating your actual stay history over the past 12 months before deciding whether to cancel or retain the membership.
How to cancel mycitizenM+ membership
Cancellation methods differ depending on whether you booked and registered directly through citizenM or via a third-party platform.
Step 1: determine where you made your booking
Locate the email confirmation you received when you purchased mycitizenM+. This email will indicate whether you booked through the official citizenM website, the mobile app, or a third-party travel platform (Booking.com, Expedia, etc.). Your cancellation method depends on this answer.
Step 2: cancel through the citizenM website or app
If you booked directly with citizenM, follow this procedure:
- Visit citizenm.com and log into your account using your email address and password.
- If you cannot remember your password, click "Forgot password" and follow the reset link sent to your email.
- Navigate to "My bookings" or "My membership" (exact wording varies by app version).
- On the website, this link typically appears in the top-right navigation or under "Account" settings.
- On the mobile app, select the "Profile" or "Account" tab at the bottom of the screen.
- Locate your mycitizenM+ subscription entry and select "View details" or "Manage subscription".
- You will see the renewal date, current fee amount, and cancellation policy.
- Click "Cancel membership" or "Request cancellation".
- The system will ask you to confirm. Read any final terms displayed on screen.
- Select your reason for cancellation from the dropdown (optional).
- CitizenM may offer retention discounts at this stage; decline these if you want to cancel.
- Click "Confirm cancellation" and save the confirmation code or screenshot that appears.
- CitizenM will send a cancellation confirmation email within 1 hour. Check your spam folder if you do not see it in your inbox.
Step 3: cancel a booking made through a third-party platform
If you purchased mycitizenM+ through Booking.com, Expedia, or another travel site, cancellation must be processed through that platform, not directly with citizenM.
- Log into your account on the platform where you made the booking (e.g., Booking.com).
- Use the email address and password associated with that site, not your citizenM credentials.
- Navigate to "My bookings" or "Reservations" and find your mycitizenM+ entry.
- The entry will show the booking reference, room type, and membership details.
- Select the membership and click "Cancel" or "Manage reservation".
- Review the cancellation policy displayed (free cancellation, non-refundable, etc.).
- Follow the prompts to confirm cancellation.
- The platform will provide a cancellation reference number.
- Contact citizenM customer support separately to confirm your membership cancellation.
- Third-party platforms sometimes cancel the room booking but do not notify citizenM about subscription cancellation. Email [email protected] with your cancellation reference and ask them to confirm the mycitizenM+ membership has been removed from your account.
Step 4: verify cancellation with citizenM customer support
After completing the online cancellation process, send a written confirmation email to ensure citizenM has received and processed your request. This creates a paper trail and protects you legally.
- Compose an email to [email protected] with the subject line "Membership cancellation request - [your account email]".
- Include your full name, email address, and mycitizenM+ account number (if you have it).
- State clearly: "I request cancellation of my mycitizenM+ membership effective immediately" or "effective [specific date, e.g., 30 November 2024]".
- Attach a screenshot of your cancellation confirmation from the website or app.
- Request a written confirmation from citizenM that your cancellation has been processed.
- Ask them to confirm the exact date they will cease charging your card.
- Wait for a response within 7 days.
- If you do not receive a reply, escalate by contacting the CCPC (see refund section below).
Refund timelines and what to expect
Understanding refund eligibility and timelines prevents disappointment and helps you plan your next steps.
Refund eligibility under irish consumer law
If you cancel within 14 days of your initial purchase and have not used the membership substantially, you are entitled to a full refund under the Consumer Rights Act 2015. After the 14-day period, refunds depend on the specific terms of your mycitizenM+ agreement. Most hotel membership subscriptions operate on a non-refundable basis after the initial 14 days, meaning citizenM can retain your EUR 100 annual fee even if you cancel mid-year. However, this does not apply if citizenM continues to charge you after you have submitted a valid cancellation request. Yafee advises reviewing your original terms and conditions document to confirm your membership's refund policy.
Processing time for cancelled charges
Once citizenM confirms your cancellation, they must instruct their payment processor to stop charging your card immediately. Your bank or card issuer typically processes the cessation of recurring payments within 1-3 business days. If a charge appears after your cancellation confirmation, contact your bank or card provider and reference your cancellation email to citizenM as proof of dispute.
How to recover money if charges continue after cancellation
If citizenM charges your card after you have submitted a valid cancellation request and received confirmation, you hold the right to dispute the transaction:
- Contact your bank or card provider and report the charge as unauthorised.
- Provide your cancellation confirmation email and citizenM's confirmation response as evidence.
- Your bank can initiate a chargeback, which forces citizenM to refund the charge or prove it was authorised after cancellation.
- If the bank does not act within 30 days, file a complaint with the Irish Competition and Consumer Protection Commission (CCPC).
- Visit www.ccpc.ie and complete their online complaint form, or call +353 1 4025610.
- Provide your cancellation documentation and bank statements showing unwanted charges.
After your cancellation is processed
Once you receive confirmation that mycitizenM+ has been cancelled, take a few protective steps to ensure no further charges occur.
Monitor your bank account
Check your bank or card statement for the next 60 days after your cancellation confirmation. If citizenM charges your card again, you have evidence to dispute the transaction and escalate to the CCPC. Many members recommend setting a phone reminder for the day before your original renewal date; if a charge appears, you can immediately contact your bank.
Keep your cancellation documentation
Retain all emails, confirmation codes, screenshots, and bank statements related to your cancellation. Irish consumer law requires traders to keep records of cancellation requests for at least six years. If a dispute arises, Yafee advises storing these documents in a dedicated email folder or cloud service for easy retrieval.
Request removal from future promotional emails
After cancellation, you may still receive promotional emails from citizenM about reactivating your membership or booking special rates. Unsubscribe from these marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional message. This is not legally required for cancellation confirmation, but it reduces confusion and eliminates temptation to re-subscribe accidentally.
Common mistakes when cancelling mycitizenM+
Cancellation can go wrong in predictable ways-here is how to avoid the traps that catch other members.
Mistake 1: cancelling only the room booking, not the membership
Many members cancel an individual hotel stay without realizing they have left their annual mycitizenM+ subscription active. The booking and the membership are separate. Cancelling your reservation does not stop the membership fee. Always confirm that you have cancelled the membership itself, not just a future booking. Yafee recommends checking your account 48 hours after cancellation to confirm the "My membership" section no longer shows an active subscription.
Mistake 2: not requesting written confirmation from citizenM
Cancelling through the website is convenient, but it creates no formal record that citizenM received your request. If a dispute later arises, the company may claim they never received cancellation notice. Always follow up with an email to [email protected] restating your cancellation request and asking for written acknowledgment. This email becomes your evidence if you need to escalate to your bank or the CCPC.
Mistake 3: ignoring renewal charges because you "thought" you cancelled
The most costly mistake is assuming cancellation was successful without verifying it. If you cancel but forget to check your bank statement on renewal day, you will discover an unexpected charge weeks later, making the dispute process longer. Set a calendar reminder for two days before your membership renewal date and check your statement that morning. If a charge appears despite your cancellation, contact your bank immediately.
Mistake 4: accepting a "loyalty discount" offer in place of cancellation
CitizenM's cancellation interface may offer you a reduced renewal fee (e.g., EUR 70 instead of EUR 100) to keep your membership. Accepting this effectively postpones your cancellation and resets your 12-month cycle. If you genuinely want to cancel, click "No, cancel anyway" and resist any retention offer. This is particularly important if you have already decided the membership does not deliver value.
Cancellation address and escalation routes
If you cannot reach citizenM through the website or email, or if they refuse to honour your cancellation, use these official contact methods to escalate your complaint.
CitizenM customer support contact details
Email: [email protected]
Phone: +353 1 645 1 000 (Dublin property direct line)
Postal address: CitizenM Dublin, 67-69 Bride Street, D08 C8CN, Dublin 8, Ireland
Write or call with your cancellation request and attach your confirmation code if you have one. Request acknowledgment of your cancellation within 7 days. If you do not receive a response, proceed to CCPC escalation.
Escalation to the irish competition and consumer protection commission
If citizenM ignores your cancellation request or continues charging after you have requested cancellation, lodge a formal complaint with the CCPC:
Irish Competition and Consumer Protection Commission (CCPC)
Website: www.ccpc.ie
Telephone: +353 1 402 5610 (Monday to Friday, 09:00 to 17:00 Irish Standard Time)
Postal address: CCPC, Bloom House, Railway Street, Droichead Átha, Co. Louth A92 XY70, Ireland
Submit your complaint online via the CCPC portal or download their complaint form. Include copies of your cancellation request, citizenM's response (or proof of non-response), and bank statements showing unwanted charges. The CCPC investigates breaches of the Consumer Rights Act 2015 and can compel citizenM to issue refunds and cease illegal charging practices.
Disputing charges with your bank or card provider
If you need a refund immediately while waiting for CCPC action, contact your bank or card provider and report the charge as unauthorised. Most banks can reverse recurring payments within 10 business days if you provide evidence of cancellation. Yafee advises doing this in parallel with your CCPC complaint to maximize your chances of recovering funds quickly.
Comparison: keep or cancel mycitizenM+
Before you finalize cancellation, consider this simple breakdown to confirm cancellation is the right choice for your travel habits.
| Your situation | Booking frequency per year | Estimated discount value | Recommendation |
|---|---|---|---|
| Light traveller | 0-1 stay | EUR 12-30 | Cancel - fee exceeds value |
| Occasional traveller | 2-3 stays | EUR 30-60 | Consider cancelling - borderline value |
| Regular traveller | 4+ stays | EUR 60+ | Keep - membership pays for itself |
| Business guest or frequent city visitor | 6+ stays annually | EUR 90+ | Keep - strong ROI plus coworking access |
Why yafee helps you make this decision
Yafee has helped thousands of consumers cancel unwanted subscriptions by explaining their legal rights and walking them through each cancellation step. Whether you decide to keep your mycitizenM+ membership or cancel it, you now understand the full process, your entitlements under Irish consumer law, and what to do if citizenM tries to charge you after cancellation. Yafee's role is to empower you with clarity, so you cancel on your own terms without fear of confusion or hidden charges. Take action today, confirm your cancellation in writing, and protect your finances.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Citizenm?
Join over 30,000 users who already trust us.