Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Identity Guard, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at €0.90 for 48h, then €49.00 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Identity Guard in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Identity Guard
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Identity Guard subscription with zero hassle
1
Fill in the form
Give us your details and those of your Identity Guard subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Identity Guard. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Identity Guard refuses your cancellation.
Frequently asked questions
Cancel Identity Guard: Step-by-Step Guide
How to cancel Identity Guard and protect your rights in ireland
What Identity Guard is and why you might want to cancel
Identity Guard is a subscription-based identity protection and credit monitoring service that combines dark web scanning, fraud alerts and recovery support to monitor your personal information across multiple channels. The service operates on tiered plans for individuals and families, with each tier offering different levels of credit monitoring, insurance coverage and fraud resolution assistance.
You may be considering cancellation for several reasons: unexpected renewal charges, unsatisfactory customer service, overlap with other protective services, or simply that the offering no longer meets your needs. Whatever your reason, you hold clear rights under Irish consumer law. Yafee has helped thousands of consumers cancel subscriptions with confidence by understanding exactly what protections apply to them.
Current pricing structure for Identity Guard in ireland
Identity Guard pricing varies according to your chosen plan tier and billing frequency. The following table outlines typical monthly costs available to Irish consumers:
| Plan tier | Individual cost (monthly) | Family cost (monthly) | Key features |
|---|---|---|---|
| Value | €5.99-€8.49 | €9.49-€13.99 | Identity monitoring, risk scoring, basic alerts, €940K insurance |
| Total/Ultra | €10.99-€18.49 | €18.49-€27.99 | Three-bureau credit monitoring, monthly scores, bank alerts |
| Premier/Ultra+ | €18.49-€22.99 | €24.99-€32.49 | Full credit reports, social media monitoring, dedicated support |
Pricing shown is approximate and subject to promotional offers at the point of purchase. Annual billing typically delivers better value than month-to-month options. Most annual subscriptions come with a 60-day money-back guarantee under specific conditions.
Common reasons to cancel your subscription
You may decide to cancel because renewal charges appear without warning, customer service fails to resolve your concerns promptly, you discover duplicate coverage with existing services, or you simply no longer require the monitoring features. Financial hardship, redundancy or budget changes also justify cancellation. None of these reasons require justification to Identity Guard; under Irish law, you have an unconditional right to cancel.
Your consumer rights when cancelling in ireland
Irish consumer law grants you specific, enforceable protections when dealing with distance contracts like Identity Guard subscriptions.
The consumer rights act 2022 and your 14-day cooling-off period
The Consumer Rights Act 2022, which implements the EU Consumer Rights Directive into Irish legislation, grants you the unconditional right to cancel a distance contract (including online subscriptions) within 14 days of purchase. This period applies regardless of whether you have already begun using the service. You do not need to provide a reason, and the seller cannot impose any penalty provided you cancel within this window.
Under the Act, Identity Guard must provide clear, prominent information about cancellation rights and procedures before you complete your purchase. If the company fails to disclose renewal dates, cancellation deadlines, charges or the process for withdrawing, you retain cancellation rights even after the initial 14 days. The Competition and Consumer Protection Commission (CCPC) enforces these protections and investigates complaints where traders breach their obligations.
Your legal position: If you purchased Identity Guard within the last 14 days, you may cancel immediately with no questions asked and expect a full refund within 14 days of notification. If you are outside this window but were not given clear cancellation information at purchase, contact the CCPC to challenge the renewal.
Protections after the cooling-off period expires
Once your 14-day window closes, the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2022 continue to protect you against unreasonable cancellation terms. Identity Guard cannot impose notice periods longer than 30 days (in most circumstances) or levy hidden cancellation fees that were not clearly disclosed in your contract before you signed.
If Identity Guard charges your payment method after you have submitted a valid cancellation request, you retain the right to dispute that charge through your bank under the Consumer Rights Act 2022 and the Payment Services Regulations 2018. You may also lodge a formal complaint with the CCPC, which can investigate and take enforcement action against the company.
Yafee recommends preserving evidence at every stage: screenshot your account details, save any confirmation numbers, record the exact date and time you submitted your cancellation request, and retain copies of all emails or correspondence with Identity Guard. This documentation proves your compliance with cancellation procedures and protects you if a dispute arises later.
Methods for cancelling your Identity Guard subscription
Identity Guard typically offers multiple cancellation routes, although the most reliable method depends on the clarity and responsiveness of the company's support channels.
Online account portal cancellation
Many subscription services allow cancellation directly through your online account. Log into your Identity Guard account, navigate to your subscription or billing settings, and look for a cancellation or "manage subscription" option. If this option exists and functions properly, it provides immediate confirmation and generates a cancellation confirmation number. Document this number and take a screenshot of the confirmation page.
Written cancellation by registered post
If the online method is unavailable, unclear or fails, send a written cancellation request by registered post to the address provided in your terms of service or on the Identity Guard website. Written requests create a traceable record of when Identity Guard received your notice. Include your full name, account number, email address and the date you wish the cancellation to take effect. Request written confirmation of receipt and cancellation.
Telephone cancellation with documented reference
You may contact Identity Guard's customer support by telephone and request cancellation. Before calling, prepare your account details. During the call, ask for a confirmation number and the name of the agent handling your request. Follow the telephone conversation with a written email to the same support channel restating your cancellation request and the reference number provided verbally. This creates a secondary record.
Email cancellation to the designated address
Send a cancellation email to the official Identity Guard support address (typically listed as "support@" or "cancellations@" on the company website). Include your account details, the date of cancellation you request, and ask for written confirmation. Send this email from the address registered to your Identity Guard account. Use the read receipt function to confirm the company received your message.
Step-by-step cancellation process
Follow this practical sequence to cancel your Identity Guard subscription and create a clear paper trail.
Step 1: gather your account information
- Locate your Identity Guard account number (visible in your billing confirmation or account settings)
- Note the email address registered to your account
- Find the date you wish to cancel (typically effective immediately or at the end of your current billing period)
- Screenshot your current account status and billing information
Step 2: choose your cancellation method and take action
- Attempt cancellation through your online account portal if available
- Log into your Identity Guard account
- Navigate to settings or billing
- Select the cancellation option
- Follow the prompts and note the confirmation number
- Take a screenshot of the final confirmation page
- If the online option fails or is unavailable, send a written cancellation request by registered post
- Address your letter to the cancellation or customer service address listed on the Identity Guard website
- Include your full name, account number, email address and the requested cancellation date
- Request written confirmation of receipt and cancellation
- Use a service with tracking (An Post registered mail or equivalent)
- Record the tracking number and date of posting
- Alternatively, send an email from your registered account email address to the official support address
- State clearly: "I wish to cancel my Identity Guard subscription effective [date]"
- Include your full name and account number
- Ask for written confirmation of cancellation
- Request the confirmation be sent within 7 days
- Enable read receipt on the email
Step 3: await and verify cancellation confirmation
- If you used the online portal, Yafee advises checking your account the following day to confirm cancellation is processing
- For postal or email requests, allow 7-10 working days for acknowledgement and confirmation
- If you do not receive written confirmation within 10 days, send a follow-up email or call customer support with your original request date and reference number
- Keep records of all follow-up attempts with dates and times
Step 4: monitor your payment method
- Check your bank or payment card statement in the week before your expected final billing date to confirm no charge appears
- If an unexpected charge appears after you submitted cancellation, contact your bank immediately to dispute it
- Provide your bank with copies of your cancellation request, confirmation number and all correspondence with Identity Guard
- Your bank will initiate a chargeback investigation within 10 working days
Refunds and final charges after cancellation
Your entitlement to a refund depends on when you cancel and the terms of your specific plan.
Refund eligibility during the cooling-off period
If you cancel within 14 days of purchase, you are entitled to a full refund of the subscription fee minus any services you have actually used. Identity Guard may only deduct a proportional cost if you used the service during that period. The company must process this refund within 14 days of receiving your cancellation notice. If refund does not appear in your bank account by this date, contact Identity Guard and request proof of the refund transaction, including the reference number.
Refund eligibility after the cooling-off period
After 14 days, your right to a refund depends on your contract terms and the reason for cancellation. If you cancel mid-contract, you may forfeit the unused portion of your subscription fee unless the contract explicitly provides for pro-rata refunds. However, if Identity Guard fails to provide the promised service (for example, monitoring is inaccurate or fails), you may claim a refund under consumer protection law for breach of contract. Contact the CCPC if the company refuses a claim you believe is valid.
Annual subscriptions and money-back guarantees
Many annual Identity Guard plans include a 60-day money-back guarantee. If your subscription terms mention this guarantee, you may cancel within 60 days and claim a full refund regardless of how much of the service year remains. Read your confirmation email carefully to confirm whether your plan qualifies. If it does and Identity Guard refuses your refund claim, cite the guarantee in writing and escalate the complaint to the CCPC.
What happens after you cancel your subscription
Understanding the post-cancellation timeline helps you avoid surprise charges and confirms the process is complete.
Immediate effects of cancellation
Once Identity Guard processes your cancellation, your access to monitoring, alerts and support services typically ends immediately or at the end of your current billing period, depending on how the company applies your request. Your account will remain visible for a limited period (usually 30 days) so you can download records or reports. Yafee recommends saving any important documents or credit reports from your account before cancellation takes full effect.
Verification timeline
Allow 7-14 days for cancellation to show as final on your Identity Guard account. During this window, the company processes administrative removal of your subscription from its billing system. If your account still shows active after 14 days, send a follow-up email to support with your original cancellation reference number and request immediate confirmation of completion.
Final payment confirmation
Check your bank statement on the date your final billing cycle was due to end. If no charge appears, cancellation is complete. If a charge does appear after you submitted cancellation, contact your bank within 8 weeks to dispute the transaction. Your bank will retrieve the transaction details and investigate whether Identity Guard charged in breach of your cancellation request.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct procedure, but several avoidable errors can delay the process or create unnecessary disputes.
Failing to obtain written confirmation
Never rely on verbal confirmation alone. If you cancel by telephone, always follow up with a written email or letter repeating the cancellation request and referencing the agent name or confirmation number from your call. Written documentation protects you if Identity Guard later claims they never received your cancellation.
Cancelling via unofficial channels
Do not send cancellation requests to social media accounts, general email addresses or third-party review sites. Use only the official support channels listed on the Identity Guard website or in your terms of service. If you use unofficial channels, the company may claim they never received your request.
Providing insufficient account information
Always include your full name, account number, email address and date of birth (if requested in the original terms). Without these details, Identity Guard may delay processing your request while they verify your identity. Incomplete information gives the company reason to claim they cannot process the cancellation.
Not preserving evidence of submission
Take screenshots of every step: your original account status, the cancellation request as you submit it, confirmation pages, email read receipts and postal tracking numbers. If a dispute arises, you will need to prove you submitted a valid cancellation request on a specific date. Without this evidence, you cannot prove your case to your bank or the CCPC.
Allowing the billing cycle to renew before cancelling
Cancel as soon as you decide to leave, rather than waiting until after the next renewal. If the company charges you for another billing cycle before processing your cancellation, you will need to dispute that charge with your bank. Cancelling early prevents this scenario entirely.
Checklist for cancelling Identity Guard
Use this checklist to ensure you complete every essential step and maintain a clear record.
| Task | Status | Date completed | Notes / reference number |
|---|---|---|---|
| Gathered account number, email and billing date | [ ] Yes [ ] No | ||
| Took screenshots of current account status | [ ] Yes [ ] No | ||
| Submitted cancellation request (method chosen) | [ ] Yes [ ] No | ||
| Received written confirmation of cancellation | [ ] Yes [ ] No | ||
| Verified no charge on final billing date | [ ] Yes [ ] No | ||
| Received refund (if eligible) within 14 days | [ ] Yes [ ] No |
Resolving disputes if Identity Guard refuses to cancel
Occasionally, subscription companies claim they did not receive cancellation requests or deny refunds without valid reason. You have multiple escalation routes under Irish law.
First escalation: formal written notice
If Identity Guard refuses to acknowledge your cancellation request, send a formal letter by registered post to the company's customer service address. Reference your original cancellation request, the date you submitted it, your confirmation reference number (if you have one) and the company's failure to respond. Demand written confirmation within 7 days and state that failure to comply will result in a complaint to the CCPC and a dispute through your bank.
Second escalation: bank dispute (chargeback)
If Identity Guard charges you after you submitted cancellation, contact your bank immediately. Irish banks are required by the Payment Services Regulations 2018 to investigate unauthorised charges within 10 working days. Provide your bank with copies of your cancellation request, all correspondence with Identity Guard and proof that you requested removal from the service. Your bank will reverse the charge if evidence supports your claim.
Third escalation: CCPC complaint
If Identity Guard refuses to refund an invalid charge or repeatedly ignores your cancellation request, lodge a formal complaint with the Competition and Consumer Protection Commission. The CCPC has statutory authority to investigate breaches of consumer law, including the Consumer Rights Act 2022, and can impose penalties on traders who fail to honour cancellation rights. Yafee recommends filing your CCPC complaint with all documentary evidence attached: your original cancellation request, confirmation numbers, emails, postal tracking and bank statements showing disputed charges.
Contact details for escalation
Competition and Consumer Protection Commission (CCPC), 4 Harcourt Street, Dublin 2, D02 W773, Ireland. Telephone: 0818 333 555. Website: www.ccpc.ie. You may file complaints online through the CCPC website.
How yafee simplifies subscription cancellations
Navigating consumer rights and managing multiple cancellation requests can be complex and time-consuming. Yafee has helped thousands of consumers cancel subscriptions including Identity Guard by providing clear legal guidance, step-by-step procedures and direct access to enforcement bodies.
Yafee's service combines contract law expertise with practical consumer support. Our specialists review your subscription terms, identify your rights under Irish consumer law and manage the entire cancellation process on your behalf. We handle correspondence with the company, escalate disputes with your bank and file complaints with the CCPC if necessary. By using Yafee, you eliminate the administrative burden and gain confidence that your cancellation complies with all legal requirements.
Whether you are cancelling Identity Guard within the 14-day cooling-off period or after months of service, Yafee ensures you recover any refunds due and close your subscription without penalty. Our success rate reflects the clarity and authority of our legal position: traders who ignore consumer rights lose disputes when confronted with proper evidence and regulatory escalation.
Next steps
Review the cancellation method that applies to you (online portal, email, registered post or telephone), gather your account details and follow the step-by-step procedure above. If you encounter resistance from Identity Guard, refer to the dispute escalation section and contact the CCPC with your evidence. Yafee is available to guide you through every stage and ensure your cancellation is final and your refund is recovered.