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Frequently asked questions
Cancel Bubble: The Right Way to Manage Your Billing
How to cancel your Bubble subscription and stop unexpected charges
What is Bubble and why cancellation might make sense
Bubble is a no-code application development platform that enables you to build, design and host web and mobile applications without writing traditional programming code. The service appeals to startup founders, agency owners and independent developers who need rapid prototyping and deployment capabilities. However, Bubble operates on a per-project billing model rather than a single account-level subscription. This means charges accumulate at the application level, and your bill grows as you create new projects or consume workload units across multiple builds.
The per-project structure, combined with variable charges for storage, bandwidth overages and add-ons, frequently results in unexpected invoices-particularly if you are running multiple experimental projects simultaneously. If you have completed your build, migrated to a different platform, or simply want to reduce costs, cancelling your Bubble projects is a legitimate financial decision. Yafee has helped thousands of consumers cancel similar SaaS subscriptions and reclaim control of their billing. This guide walks you through the process with precision and clarity.
Understanding bubble's project-level billing
Bubble charges you per project, not per account. Each project you create can be assigned its own paid tier, billing cycle and optional add-ons. This architecture means you could be paying for multiple simultaneous subscriptions without realising the cumulative cost. Plans start at Starter (€27 monthly, equivalent to approximately €261 annually) and ascend through Growth, Team and Enterprise tiers. Each tier bundles a specific allocation of workload units, bandwidth and build capacity. If you exceed your plan's workload limits or purchase additional storage, variable charges compound your invoice.
Consequently, you cannot simply "cancel Bubble" in the traditional sense. You must individually disable, downgrade or delete each active project to halt all charges associated with that project. Understanding this architecture before you cancel is essential, as overlooking a single project will result in continued billing.
Common reasons to cancel Bubble
Users request cancellation for several consistent reasons: unexpected billing following project deletion, confusion over per-project charges appearing on statements, difficulty locating cancellation controls buried in nested account settings, and the decision to migrate to alternative no-code platforms or custom development. Some cancel after the free tier expires and they face their first invoice; others complete a minimum viable product (MVP) and transition to a dedicated development team. Whatever your circumstance, Yafee's step-by-step approach ensures you execute a clean exit and understand your options for recovering disputed charges.
Your consumer rights when cancelling a digital service
As an Irish consumer, you are protected by statutory law that grants you significant rights when cancelling digital subscriptions and disputing charges.
What the consumer rights act 2015 means for your Bubble cancellation
Under Irish consumer law, the Consumer Rights Act 2015 requires that digital services are supplied with reasonable care and skill. This means Bubble must clearly communicate its billing structure, apply charges only with your explicit consent, and cease billing immediately upon your cancellation request. If Bubble has failed to disclose the per-project pricing model clearly, applied charges without proper authorisation, or continued billing after you requested cancellation, you have grounds to claim a refund.
The Act also grants you a statutory 14-day cancellation window for distance contracts-sales conducted at a distance, such as online subscriptions. This window applies to your initial subscription purchase. If Bubble took payment more than 14 days ago, you retain the right to challenge unauthorised or unclear charges via Section 75 of the Consumer Credit Act equivalent protections, which allow you to dispute the transaction with your bank or credit card provider. Yafee recommends that you gather evidence of any misleading billing information or communications before you submit your cancellation request, as this strengthens your case if you later dispute a charge.
Your legal position under irish law
You hold a clear legal right to cancel your Bubble subscription at any time, provided you comply with Bubble's stated cancellation procedure and give reasonable notice. If Bubble's terms are unclear or the cancellation process is deliberately obscured, the Consumer Rights Act 2015 shifts the burden of clarity onto the company, not you. Furthermore, if you have been charged for a service you did not authorise or did not use, you can request a refund directly from Bubble or escalate your dispute to your payment provider. The Irish Financial Services Ombudsman Bureau (IFSOB) can also investigate billing complaints if Bubble refuses to engage with your cancellation request.
How to cancel your Bubble subscription step by step
Cancelling Bubble requires you to individually deactivate or delete each active project, then verify that charges have ceased.
Step 1: log in to your Bubble account and locate your projects
- Visit the Bubble login page and enter your email address and password.
- Navigate to your account dashboard or workspace overview.
- Look for a "Projects," "Apps" or "Workspace" section-this displays all active projects tied to your account.
- Note the name, billing status and plan tier of each project you wish to cancel.
- Take screenshots of your project list and billing settings for your records. This evidence supports any later dispute.
Step 2: identify which projects to cancel or downgrade
- Review your active projects and decide whether to cancel (delete) or downgrade each one.
- Cancellation (deletion) removes the project permanently and stops all charges immediately.
- Downgrading moves a project to a free or lower-cost tier, reducing your monthly bill without deletion.
- Check your billing history to confirm which projects are incurring charges and which are inactive.
- If you have experimental or abandoned projects, cancellation is the cleanest option.
Step 3: cancel or downgrade each project individually
- Select the first project you wish to cancel.
- Click on the project name to open its settings or editor.
- Look for a "Settings," "Billing," "Subscription" or "Plan" menu-this is typically located in the top navigation bar or a sidebar menu.
- In the project settings, locate the "Cancel," "Delete," "Downgrade" or "Change Plan" option.
- If downgrading, select the free tier (often labelled "Starter - Free" or "Hobby").
- If cancelling, click "Delete Project" or "Cancel Subscription" and confirm your choice.
- Review any cancellation confirmation message. Bubble may display a warning that your project data will be deleted; confirm that you wish to proceed.
- Complete the cancellation or downgrade for that project.
- Repeat this process for every active paid project on your account.
Step 4: verify cancellation in your billing dashboard
- Return to your account dashboard and navigate to your billing or subscription settings.
- You should see no active paid projects listed, or only free-tier projects if you downgraded.
- Check your billing history to confirm that no new charges are pending for the cancelled projects.
- If Bubble displays a next billing date, verify that it reflects only the projects you retained.
- Take a final screenshot of your cleared billing dashboard for your records.
Step 5: request written confirmation of cancellation
- Contact Bubble's support team via email and request a written confirmation that your projects have been cancelled and all charges have ceased.
- In your email, provide your account email address, the names of the projects you cancelled, and the date of cancellation.
- Request a response within 7 business days.
- Save this confirmation email for your records and as evidence if you later dispute a charge.
- If Bubble does not respond within 7 days, escalate your request (see the refund section below).
What to expect after your cancellation
Once you have cancelled your Bubble projects, you should observe specific changes to your billing and access.
Immediate changes to your account and billing
Within 24 hours of cancellation, your deleted projects should become inaccessible. You will no longer see them in your workspace. If you downgraded projects to the free tier, you retain access but with reduced capacity (smaller databases, limited workload units, no custom domain). Your billing dashboard should immediately reflect the removal of those projects from future invoices.
Your next billing date should either be removed entirely (if you cancelled all paid projects) or adjusted to reflect only the remaining paid projects. If your next billing date appears unchanged after 24 hours, contact Bubble support immediately to request manual adjustment.
Monitoring your bank statement and credit card
Check your bank statement or credit card account 7 to 10 business days after cancellation. No charge for the cancelled projects should appear. If a charge does appear, contact your bank immediately and dispute the transaction as unauthorised or incorrectly charged. Provide your bank with screenshots of your cancellation confirmation and Bubble's written acknowledgment. Your bank can reverse the charge and open a formal dispute on your behalf.
Pricing tiers and cancellation scenarios
Understanding Bubble's pricing structure helps you identify which projects incur charges and which do not.
| Plan tier | Monthly cost (EUR) | Annual cost (EUR) | Workload units | Best for |
|---|---|---|---|---|
| Free | €0 | €0 | 15 per month | Testing, learning; no cancellation needed |
| Starter | €27 | €261 | 500 per month | Hobby projects, MVPs |
| Growth | €99 | €954 | 2,000 per month | Active applications with moderate traffic |
| Team | €499 | €4,800 | 10,000 per month | Production applications, teams |
| Enterprise | Custom | Custom | Custom allocation | Large-scale applications; contact sales to cancel |
If you hold an Enterprise plan, contact Bubble's sales or support team directly to discuss cancellation terms and any contractual obligations you may have. Enterprise agreements sometimes include minimum commitment periods.
Recovering charges and disputing refunds
If you have been charged after requesting cancellation, or if you believe charges were applied in error, you have several avenues to recover your money.
Request a refund directly from Bubble
- Email Bubble's support team with the subject line "Refund Request - [Your Account Email]."
- Explain clearly why you believe the charge was incorrect (e.g., "I cancelled Project X on [date], but I was charged on [date]").
- Provide screenshots of your billing dashboard showing the cancellation, your bank statement showing the charge, and any cancellation confirmation Bubble provided.
- Request a full refund and a written explanation if the charge cannot be reversed.
- Set a deadline: inform Bubble that you expect a response within 14 days.
- Send the email via a trackable method (Gmail read receipts, Microsoft Outlook delivery confirmation, or a registered postal service) so you have proof of receipt.
Dispute the charge with your bank or credit card provider
- If Bubble does not refund the disputed charge within 14 days, contact your bank or credit card provider.
- Inform them that you cancelled the service and were charged in error.
- Provide your bank with evidence: the cancellation date, screenshots of your billing dashboard, Bubble's cancellation confirmation, and your dispute email to Bubble.
- Your bank will initiate a chargeback or dispute process on your behalf. Most banks reverse charges within 30 days if evidence is clear.
- Keep all correspondence with your bank for your records.
Escalate to the irish financial services ombudsman bureau
- If your bank declines the chargeback or Bubble refuses your refund request, lodge a complaint with the Irish Financial Services Ombudsman Bureau (IFSOB).
- Visit the IFSOB website and complete a formal complaint form.
- Provide all evidence: screenshots, cancellation confirmation, your dispute email, Bubble's response (or lack thereof), and your bank's decision.
- Explain why you believe the charge was unfair or the cancellation process was unclear.
- The IFSOB will investigate the complaint and can compel Bubble to refund you or provide a written explanation. This service is free.
- The Ombudsman typically issues a decision within 3 to 6 months.
Common mistakes to avoid when cancelling Bubble
The cancellation process is straightforward, but a few missteps can delay your exit or leave you open to further charges. Here is how to avoid them.
Mistake 1: assuming account deletion cancels all projects
Deleting your Bubble account does not automatically cancel all projects or stop charges. Your projects may remain active and incur costs even after your account is deleted. Always cancel or downgrade each project individually before considering your account closure complete. Yafee recommends verifying your final billing statement before closing your account.
Mistake 2: overlooking hidden projects or add-ons
Some users create test projects and forget about them. These dormant projects still incur charges if they are assigned a paid tier. Before you cancel, audit your entire project list and check for any projects you do not actively use. Similarly, review your billing statement for any add-ons (storage upgrades, premium support, or API overages) and disable these separately if they exist.
Mistake 3: not requesting written confirmation
Cancelling through the user interface is the first step, but you should always request written confirmation from Bubble's support team. This creates a paper trail and protects you if a charge appears after your stated cancellation date. Without written confirmation, Bubble can claim the cancellation request was not received or processed.
Mistake 4: forgetting to monitor your next billing cycle
After cancellation, actively monitor your bank statement for the next 30 days. If a charge appears after your cancellation date, contact Bubble immediately and initiate a bank dispute. Delaying this step weakens your position and may result in a rejected chargeback. Set a calendar reminder to check your statement 7 days after cancellation.
Cancellation checklist and verification
Use this checklist to ensure you have completed every step and protected yourself against further charges.
| Task | Completed | Date |
|---|---|---|
| Log in and identify all active projects | ☐ | |
| Screenshot your project list and billing dashboard | ☐ | |
| Cancel or downgrade each paid project individually | ☐ | |
| Verify cancellation in billing dashboard (zero active paid projects) | ☐ | |
| Email Bubble support requesting written cancellation confirmation | ☐ | |
| Receive written confirmation from Bubble within 7 days | ☐ | |
| Check bank statement 7 to 10 days after cancellation (no charges appear) | ☐ |
Why consumers choose to cancel and when to reconsider
Cancellation is right for some users but not all. This section clarifies the decision.
Strong reasons to cancel Bubble
You should proceed with cancellation if you have completed your project and do not plan further development, if you are moving to a different platform (such as custom development or a competitor no-code tool), if the per-project billing structure no longer suits your workflow, or if you no longer have capacity to maintain the applications you have built. Cancellation is also appropriate if you are on an Enterprise plan with high monthly costs and uncertain future use.
Reasons to downgrade instead of cancelling
Downgrading to the free tier may be preferable if you want to preserve your projects for future reference, maintain a published application without development, or avoid losing access to your application data. The free tier costs nothing and allows indefinite hosting of your application, albeit with reduced workload units and no custom domain. Yafee advises that you consider downgrading before full cancellation if there is any chance you will need your project later.
Contact information and cancellation address
To ensure your cancellation request is received and processed, use the following methods to contact Bubble.
Primary contact method
Email Bubble's support team at [email protected] with your account details, the names of the projects you wish to cancel, and your cancellation request. Request written confirmation within 7 business days. This email creates a dated record of your cancellation request, which is essential if you later dispute a charge.
Alternative contact routes
Visit the Bubble website (bubble.io) and log in to your account. Navigate to Help or Support to access live chat or a ticketing system. Submit your cancellation request through the in-app support tool if email support is unresponsive. Yafee recommends sending both an email and submitting an in-app ticket to maximise your chances of a rapid response.
If Bubble fails to respond within 14 days or refuses your cancellation request, contact the Irish Financial Services Ombudsman Bureau at www.ifsob.ie or by post at 3 Clonmacken Lane, Dublin 8, Ireland, D08 FY45.
Final summary and next steps
Cancelling your Bubble subscription is straightforward when you follow a structured approach: log in, identify your active paid projects, cancel or downgrade each one individually, verify the changes in your billing dashboard, request written confirmation from support, and monitor your next billing cycle. Irish consumer law-specifically the Consumer Rights Act 2015 and Distance Selling Regulations 2001-protects you if charges continue after cancellation or if Bubble's billing disclosures were unclear. If a dispute arises, escalate via your bank's chargeback process or the Irish Financial Services Ombudsman Bureau. Yafee has helped thousands of consumers cancel SaaS subscriptions, reclaim control of their spending, and recover disputed charges. By documenting every step and maintaining a clear audit trail, you maximise your chances of a smooth exit and protect yourself against future billing surprises. Begin your cancellation today, and monitor your account for the next 30 days to confirm that charges have ceased entirely.