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Frequently asked questions
Cancel Better Sleep: The Right Way
How to cancel Better Sleep and stop the charges today
What is Better Sleep
Better Sleep is a subscription-based sleep and relaxation application that delivers guided meditations, sleep stories, ambient soundscapes, and sleep tracking features designed to improve your sleep quality. The service operates on a freemium model: you can access limited content at no charge, but unlocking the full premium library and advanced features requires a paid subscription. The app evolved from the former Relax Melodies product and now includes hypnotherapy sessions, chronotype analysis, and personalized sleep recommendations tailored to your sleep patterns. If you subscribed through the Apple App Store, Google Play Store, or the Better Sleep website directly, your billing renews automatically each month or year until you manually cancel.
How Better Sleep subscriptions work
Better Sleep charges you on a recurring basis until you take active steps to cancel your subscription. Your subscription gateway depends on where you made your initial purchase: the Apple App Store, Google Play Store, or the Better Sleep website manage billing independently, and each platform has its own cancellation procedure. The app positions itself as a comprehensive sleep toolkit rather than a simple white-noise generator, so pricing reflects access to a broader suite of features and content. Identifying where you bought your subscription is your essential first step, because your cancellation route and your payment history will be tied to that specific platform.
Subscription pricing and billing cycles
Better Sleep offers multiple subscription tiers at different price points for Irish users. The following table shows the standard plans and costs:
| Plan | Price (approximate) | Billing cycle | Details |
|---|---|---|---|
| Free | EUR 0 | No billing | Limited content; no charges |
| Monthly subscription | EUR 9–11 per month | Renews monthly | Auto-charged to your payment method |
| Annual subscription | EUR 50–70 per year | Renews yearly | Best value for committed users |
| Lifetime purchase | EUR 200–250 one-time | Single payment | No ongoing charges after purchase |
Prices vary by region, active promotional campaigns, and the app store processing the transaction. Your bank statement will show charges under the Better Sleep name or the app store identifier (Apple, Google). If you are uncertain of your exact plan type, check your email inbox for subscription confirmation messages or log into your app store account to review your active subscriptions.
Why you might want to cancel Better Sleep
Common reasons irish users cancel
You may decide to cancel Better Sleep for several practical reasons. Many users discover they are not using the app regularly enough to justify the recurring monthly cost, especially when free alternatives or established sleep habits make the subscription unnecessary. Others cancel because the app removed features previously included in one-time purchases, or because they preferred the original Relax Melodies interface before the rebrand. Some users report unexpected charges after periods of inactivity, or they have reached a point where their sleep has improved and they no longer require guided content. Cost accumulation is often decisive: EUR 9 to 11 each month totals EUR 100 or more annually, and if the app is not delivering genuine value to your sleep routine, that money could serve better purposes.
Auto-renewal frustration drives many cancellations as well. Subscription apps frequently obscure the cancellation option, hoping you will abandon the attempt and continue paying. At Yafee, we have helped thousands of consumers navigate this friction and regain control of their subscriptions. If you are paying for something you do not actively use, cancellation is always the right decision.
When you should consider keeping Better Sleep
Conversely, you might benefit from keeping your subscription if you use the app multiple times each week and have noticed genuine improvements in sleep quality or relaxation. If you have found specific sleep stories or meditation sessions that work well for your routine, the annual plan offers better value than cancelling and resubscribing later. You should also retain your subscription if you have downloaded offline content you rely on, as some features may not be accessible after cancellation. However, if you are paying but not using the service regularly, or if cost has become a genuine strain on your budget, cancellation is the prudent choice.
Your consumer rights under irish law
What the consumer rights act 2022 means for you
Your cancellation rights are protected under the Consumer Rights Act 2022, which implements the European Union's Consumer Rights Directive into Irish law. Under this legislation, you have the right to cancel a distance contract (a contract concluded without face-to-face interaction, such as a digital subscription) within 14 calendar days from the date you conclude the contract, without providing any reason. Consequently, if you subscribed to Better Sleep within the last 14 days, you may cancel immediately and request a full refund of any charges, regardless of whether you have used the service.
Furthermore, the Consumer Rights Act 2022 stipulates that traders must provide clear, transparent information about cancellation terms before you commit to a subscription. If Better Sleep did not display its cancellation policy prominently at the point of purchase, you may have grounds to challenge the enforceability of auto-renewal clauses. In accordance with Irish consumer protection law, Better Sleep must also provide you with a simple and effective means of cancelling your subscription that is as accessible as the method you used to subscribe.
Your legal position
You have the right to cancel Better Sleep at any time after the 14-day cooling-off period expires, provided you follow the cancellation procedure set out by the app store or service provider through which you subscribed. The Consumer Rights Act 2022 requires that cancellation must take effect without undue delay, and typically no later than the end of the billing period in which you submit your cancellation request. If Better Sleep refuses to cancel your subscription or continues charging you after cancellation, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), which is the enforcement authority for consumer rights in Ireland.
How to cancel Better Sleep by platform
Cancel your subscription via the apple app store
If you subscribed to Better Sleep through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system rather than through the Better Sleep app itself. Apple manages all billing for app store subscriptions, so your cancellation request goes to Apple, not directly to Better Sleep.
- Open the Apple App Store app on your iPhone, iPad, or Mac device
- On iPhone and iPad, tap the profile icon in the top-right corner of the App Store tab
- On Mac, click your profile picture in the top-right corner of the App Store window
- Tap or click "Subscriptions" from the menu that appears
- Find "Better Sleep" in your active subscriptions list
- Tap or click "Better Sleep" to open the subscription details page
- Tap or click "Cancel Subscription" at the bottom of the screen
- Follow any confirmation prompts and select your reason for cancellation (optional)
- Confirm cancellation by tapping or clicking the final "Confirm" button
Once you confirm cancellation, Apple will display "Expires" alongside your Better Sleep subscription and provide a specific expiry date. You retain access to premium features until that expiry date; your subscription will not renew after that point. Save a screenshot of the cancellation confirmation for your records, as this serves as proof of cancellation if any disputes arise.
Cancel your subscription via google play store
If you subscribed to Better Sleep through Google Play Store on an Android device, Google manages your subscription billing and cancellation. You cannot cancel through the Better Sleep app; you must use Google's subscription management interface instead.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions" from the menu
- Tap "Subscriptions" to view your active subscriptions
- Find and tap "Better Sleep" in the list
- Tap "Cancel subscription" at the bottom of the details screen
- Select your reason for cancellation from the dropdown menu (optional but helpful)
- Follow the confirmation prompts and tap "Yes, cancel subscription" to finalize
Google Play will confirm your cancellation and display a final renewal date on your subscription card. You will retain access to premium features through that date. Your subscription will lapse automatically at the end of your current billing period, and no further charges will occur. Keep a record of the cancellation confirmation email that Google sends to your registered account email address.
Cancel your subscription via the Better Sleep website
If you subscribed to Better Sleep directly through the official website using a credit or debit card, you will cancel your subscription through your Better Sleep account dashboard rather than through an app store.
- Visit the Better Sleep website (www.bettersleep.com or your regional URL)
- Log into your account using your email address and password
- Navigate to "Account Settings" or "Subscription" in the menu (usually in the top-right corner or under your profile icon)
- Locate your active subscription and select "Manage Subscription" or "Cancel Subscription"
- Review the cancellation terms and click "Cancel My Subscription"
- Select your reason for cancellation from the provided options
- Confirm cancellation by clicking the final confirmation button
Better Sleep will send a cancellation confirmation email to your registered email address within minutes. This email will confirm your cancellation date and your access expiry date. If you do not receive a confirmation email within one hour, log back into your account to verify that your cancellation was processed, or contact Better Sleep's customer support team immediately.
Processing timeline and what happens after cancellation
When your cancellation takes effect
Your Better Sleep subscription cancellation typically takes effect immediately upon confirmation, though you retain access to premium features until the end of your current billing period. For example, if you cancel on the 15th of a month and your next renewal date is the 30th, you will lose access to premium content on the 30th. If you cancel on the 28th of a month and your renewal date is the 5th of the following month, your access expires on the 5th. This grace period is part of Irish consumer protection standards: you do not lose access mid-cycle, and you do not face any penalty for cancelling early.
Yafee recommends cancelling at least 48 hours before your renewal date to ensure the cancellation processes before your next automatic charge. This buffer protects you in case of system delays or processing issues on the platform's side.
What to do after you cancel
After you confirm cancellation, take the following steps to protect yourself:
- Save or screenshot your cancellation confirmation email and subscription details page for your records
- Note your access expiry date in your calendar or phone reminder
- Check your bank or payment card statement 3-5 days after your expiry date to confirm no further charges appear
- If any charges occur after your expiry date, contact your bank immediately and dispute the charge as unauthorized
- If Better Sleep or the app store refuses to refund an erroneous charge, escalate to the Competition and Consumer Protection Commission (CCPC)
Delete the Better Sleep app from your device if you no longer intend to use it, as this prevents accidental re-subscription if you tap the app in future. You can always reinstall it later if you decide to resubscribe.
Refund eligibility and how to claim a refund
When you are entitled to a refund
You are entitled to a refund if you cancel your Better Sleep subscription within 14 calendar days of purchase, provided you are exercising your statutory cooling-off right under the Consumer Rights Act 2022. This 14-day window begins on the date you conclude the contract (the date of your purchase confirmation), not the date you first use the app. After 14 days, refund entitlement depends on your circumstances: if Better Sleep fails to provide the cancellation mechanism it promised, or if you were charged after a valid cancellation request, you may still claim a refund regardless of how long you have held the subscription.
Furthermore, if you subscribed through the Apple App Store or Google Play Store, those platforms offer additional refund windows. Apple typically allows refund requests up to 45 days after purchase if you request one through your App Store account. Google Play offers a 48-hour refund window from purchase, though this can extend to 15 days in certain cases if you contact support. Yafee advises requesting a refund promptly if you are eligible, as extended delays may weaken your case.
How to request a refund
If you are within the 14-day cooling-off period or believe you have grounds for a refund, submit your request through the platform where you purchased the subscription:
- Apple App Store: Open your account settings, find the Better Sleep subscription, and tap "Report a Problem" next to the charge in your purchase history. Select "I would like a refund" and explain your reason. Apple responds within 48 hours.
- Google Play Store: Open the subscription details page, tap "Contact support," and select "Refund." Provide your reason and submit. Google typically responds within 24–48 hours.
- Better Sleep website: Email the cancellation address listed below with your full name, email address associated with your account, subscription purchase date, and reason for requesting a refund. Request a response within 10 business days.
Keep copies of all correspondence and retain your bank statements as evidence of charges. If a platform denies your refund and you believe the decision breaches consumer law, you can file a complaint with the Competition and Consumer Protection Commission.
Common mistakes to avoid when cancelling
Mistakes that delay or prevent cancellation
Cancelling a subscription can feel straightforward, but small oversights often lead to continued charges or lost refunds. Here are the pitfalls to avoid:
- Cancelling within the app instead of the app store: Many users open the Better Sleep app, search for a "cancel" option, and find nothing. The app itself does not provide a cancellation button. You must cancel through Apple App Store, Google Play, or the Better Sleep website. Cancelling within the app is ineffective.
- Confusing "pause" with "cancel": Some services offer a "pause subscription" feature that temporarily halts charges but does not fully cancel. If you see only a pause option, tap or click further to find the full cancellation button, or contact support directly to ensure you are permanently cancelling, not pausing.
- Missing the 14-day cooling-off deadline: The Consumer Rights Act 2022 gives you 14 days from purchase to cancel without reason and claim a full refund. After day 14, refunds depend on specific circumstances (e.g., service failure). Track your purchase date and submit refund requests promptly if you are eligible.
- Failing to confirm cancellation: Some platforms require a final confirmation step (a button click or email reply). If you do not complete this step, your cancellation request may not be processed. Always verify that you see a final "Confirm" or "Yes" button and wait for a confirmation email.
- Not checking your bank statement after expiry: Occasionally, a subscription renews despite a valid cancellation request due to system glitches or delays. Monitor your statement for 7–10 days after your expiry date. If an unauthorized charge appears, dispute it immediately with your bank and contact Better Sleep's support team.
- Ignoring the expiry date and resubscribing accidentally: After cancellation, note when your premium access expires. If you tap the Better Sleep app after that date and accidentally purchase a new subscription without reading prompts carefully, you may commit to a new billing cycle. Review any purchase prompts thoroughly before confirming.
Yafee has guided thousands of consumers through subscription cancellations, and the majority of issues stem from one of these six mistakes. By being deliberate and systematic, you will avoid delays and protect your refund eligibility.
Better Sleep pricing and plan comparison
Complete pricing breakdown for irish users
Understanding the full cost of each Better Sleep plan helps you evaluate whether cancellation or subscription is right for your situation. The following table compares all available plans over a 12-month period:
| Plan type | Monthly cost | Annual commitment | Best for |
|---|---|---|---|
| Free tier | EUR 0 | EUR 0 | Casual users exploring the app |
| Monthly subscription | EUR 9–11 | EUR 108–132 | Users wanting flexibility to cancel anytime |
| Annual subscription | EUR 4.17–5.83 (averaged) | EUR 50–70 | Committed users seeking best value |
| Lifetime purchase | EUR 16.67–20.83 (over 12 months) | EUR 200–250 upfront | Long-term users who want no recurring charges |
The annual plan offers 30–40 percent savings compared to paying monthly, but it requires committing your money upfront. The lifetime option eliminates recurring charges entirely, making it cost-effective if you use Better Sleep consistently for more than 18–20 months. If you are uncertain whether you will use the service beyond three months, the monthly plan is less risky because cancellation is simpler and your financial commitment is lower.
How to avoid unwanted charges and resubscription
Protecting yourself after cancellation
Once your Better Sleep subscription expires, take deliberate steps to prevent accidental resubscription or surprise charges:
- Delete the Better Sleep app from your device, or at minimum remove it from your home screen to reduce accidental taps
- Disable one-click purchasing on your app store account (Apple and Google both offer this setting)
- Set a calendar reminder 48 hours before your subscription expiry date to confirm cancellation went through
- Check your app store account settings monthly to ensure no active Better Sleep subscriptions appear under "Manage Subscriptions"
- Review your bank and payment card statements monthly for any unautorized Better Sleep charges
- Save your cancellation confirmation email indefinitely; it is your proof of cancellation if disputes arise
If you decide to resubscribe to Better Sleep in future, do so deliberately by opening the app, selecting your plan, and confirming your payment. Never allow the app to subscribe you automatically upon reinstallation.
Better Sleep contact information and escalation
Official Better Sleep support channels
If you encounter difficulties cancelling your Better Sleep subscription or believe you have been charged unfairly, contact Better Sleep's customer support team using one of the following methods:
- Email support: [email protected]
- In-app support: Open the Better Sleep app, navigate to Settings, and select "Help" or "Contact Us" to submit a support ticket directly
- Website contact form: Visit www.bettersleep.com/contact or your regional Better Sleep website and submit an inquiry through the contact page
When contacting Better Sleep, include your full name, email address associated with your account, subscription purchase date, and a clear description of your issue (e.g., "I cancelled my subscription on [date] but was charged on [date]"). Request a response within 10 business days and keep copies of all correspondence.
Escalation to the competition and consumer protection commission
If Better Sleep fails to respond to your support request within 10 business days, or if the company refuses to honour your cancellation or refund request, escalate your complaint to the Competition and Consumer Protection Commission (CCPC). The CCPC is Ireland's statutory authority for consumer rights enforcement and has the power to compel businesses to comply with the Consumer Rights Act 2022.
To lodge a formal complaint with the CCPC:
- Visit www.ccpc.ie and navigate to "Make a complaint"
- Complete the online complaint form with your full details and a description of the issue
- Attach copies of your cancellation confirmation, bank statements showing charges, and all correspondence with Better Sleep
- Submit the form and retain your complaint reference number
- The CCPC will contact Better Sleep on your behalf and investigate your claim
- The CCPC typically responds within 20–30 working days with a resolution or recommendation
Launching a CCPC complaint is free and does not require you to hire a solicitor. The CCPC's intervention frequently prompts companies to resolve disputes quickly to avoid formal enforcement action.
Final checklist and summary
Your cancellation checklist
Before you confirm your cancellation, verify that you have completed the following steps:
- Identified the platform where you subscribed (Apple App Store, Google Play Store, or Better Sleep website)
- Logged into that platform and located your active Better Sleep subscription
- Clicked or tapped "Cancel" and followed all on-screen prompts to completion
- Received a cancellation confirmation email or confirmation message on screen
- Noted your access expiry date (the last date you can use premium features)
- Saved or screenshotted your cancellation confirmation for your records
- Set a calendar reminder to check your bank statement 7 days after your expiry date
- Deleted the Better Sleep app from your device or disabled its notifications
Summary: your path to cancelling Better Sleep
Cancelling Better Sleep is a straightforward process once you know which platform to use. If you subscribed through Apple App Store, open your subscriptions in the App Store app and select "Cancel Subscription" next to Better Sleep. If you subscribed through Google Play Store, do the same in the Google Play app. If you subscribed directly via the Better Sleep website, log into your account, navigate to subscription settings, and click "Cancel Subscription." In all cases, you will receive a confirmation email and retain access until your renewal date.
Under the Consumer Rights Act 2022, you have the right to cancel within 14 days of purchase and claim a full refund. After 14 days, you can still cancel, but refund entitlement depends on specific circumstances (e.g., service failure or breach of transparency requirements). Monitor your bank statement after your subscription expires to confirm no further charges occur. If Better Sleep or your app store refuses your cancellation or refund request, escalate the matter to the Competition and Consumer Protection Commission, which has statutory power to enforce consumer rights.
Yafee provides detailed guidance on subscription cancellation across hundreds of services, and our experience shows that being methodical and keeping records prevents disputes. Whether you cancel because you have found a free alternative, achieved your sleep goals, or simply want to reduce expenses, your rights under Irish consumer law protect you throughout the process. If you need further support navigating cancellations or subscription management, Yafee has helped thousands of consumers regain control of their digital spending and avoid unwanted recurring charges. Start your cancellation today by identifying your subscription platform and following the steps outlined above.