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Frequently asked questions
Cancel Evri: The Right Way
How to cancel your Evri collection service and protect your refund in ireland
Why you might cancel your Evri collection service
Evri is the UK-based parcel delivery operator that handles door-to-door courier collection, ParcelShop drop-off points, and locker services across Ireland. The service is marketed as a convenience option: instead of visiting a ParcelShop yourself, you book a scheduled courier to collect your parcel directly from your address. In practice, many Irish consumers use Evri for returns processing, small business shipping, or occasional parcel sends through online retailers that use Evri as their delivery partner.
Common reasons to cancel Evri collection services
Consumer feedback across Ireland reveals two dominant patterns that trigger cancellation decisions. First, scheduled collections fail to arrive as booked. You set aside time, prepare your parcel, and the courier does not show up on the promised date or within the stated window. Second, you encounter friction when trying to obtain written confirmation that your cancellation has been processed, leading to disputes over charges and refunds. For small business sellers relying on Evri, repeated failed collections directly damage customer trust and sales. For individual consumers returning items, a failed collection means either paying for an alternative courier or making an unplanned trip to a ParcelShop. The decision to cancel typically follows this trajectory: one missed collection is inconvenient, but a second or third prompts a switch to a more reliable courier. Yafee has reviewed hundreds of cancellation cases and found that trust erodes fastest when a paid service fails its core promise.
When cancellation is the right choice
You should seriously consider cancellation if you have experienced two or more failed collections in the past 12 months, if you are charged for services not delivered, or if Evri refuses to provide written confirmation of a cancellation request. You should also cancel if you have found a more reliable courier and no longer need Evri's collection service. Cancellation is straightforward under Irish law, and Yafee recommends acting within 14 days of your last unsatisfactory experience while evidence of the failure is fresh.
Your consumer rights under irish law
What the consumer rights act 2022 guarantees you
Ireland's Consumer Rights Act 2022 protects you as a consumer entering into a service contract with Evri. The Act requires that Evri delivers its collection service with reasonable care and skill. If a scheduled collection fails to materialise, Evri has breached this statutory duty. You have the absolute right to request a refund of your payment for that failed service, regardless of any terms and conditions Evri may cite.
Critically, Evri cannot retain payment for a service it did not deliver. If the company refuses your cancellation request or withholds a refund, you can formally escalate your complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's statutory consumer enforcement body. The CCPC has power to investigate, compel refunds, and impose penalties on traders who breach consumer rights.
Your legal position on cancellation
You have the right to cancel your Evri collection service at any time before the collection is performed. Under the Consumer Rights Act 2022, if you cancel a booking for a future collection, Evri must refund your payment in full within 14 days. If you cancel after the collection service has already failed to appear, you have an automatic entitlement to a refund under the statutory duty of reasonable care. You also have the right to pursue compensation for direct losses caused by Evri's failure, such as the cost of arranging an alternative courier or costs incurred through a delayed return. You do not need Evri's permission to cancel; you only need to communicate your cancellation clearly and obtain written confirmation. If Evri refuses or delays, you can lodge a formal complaint with the CCPC.
Timeline protections and your escalation rights
Under Irish consumer law, you have up to 6 years from the date of a failed or cancelled service to pursue a claim for refund or compensation. However, do not delay. The sooner you document the failure, submit your cancellation request, and obtain written confirmation, the stronger your evidence and the faster Evri must act. Yafee advises collecting screenshots of your booking confirmation, photos of your parcel, and records of any missed collection attempts. This evidence will support your case if Evri disputes your cancellation or refund claim.
How to cancel your Evri collection service: step-by-step
Method 1: cancel by post to evri's registered address
Written cancellation is the most legally robust method because it creates a dated, documentary record that Evri must acknowledge. This is your first port of call under Yafee's cancellation framework.
- Prepare a letter on your own headed paper or blank paper with your contact details clearly printed at the top (name, postal address, email address, phone number).
- Write the date at the top of the letter.
- State clearly: "I wish to cancel my Evri collection service and all future scheduled collections."
- Include your Evri account number or the parcel reference numbers you wish to cancel (if applicable).
- If you are cancelling because of a failed collection, state the scheduled date and give a brief reason: "Collection failed to arrive on [date]."
- Request confirmation in writing that your cancellation has been processed and any refund due to you.
- Post your letter to Evri's cancellation address (see final section for current address details).
- Use Royal Mail Special Delivery or An Post registered mail to obtain a dated proof of posting.
- Keep the proof of posting receipt; this proves Evri received your cancellation notice on a specific date.
- Wait for written confirmation from Evri within 14 days.
- Evri must acknowledge receipt of your cancellation request in writing.
- If no response arrives within 14 days, your cancellation is deemed accepted, and you can demand a refund in writing, referencing the Consumer Rights Act 2022.
- If Evri confirms cancellation but does not process your refund within 14 days, contact your bank or card issuer and initiate a chargeback or dispute for goods and services not supplied.
- Provide the bank with your cancellation letter and Evri's confirmation as evidence.
- Your bank will recover the funds on your behalf.
Method 2: cancel by telephone
Telephone cancellation is faster but leaves no immediate written record, so you must follow up in writing.
- Call Evri customer service on 0330 808 5456 (available Monday to Friday, 8 AM to 6 PM, and Saturday 9 AM to 5 PM).
- Have your account number, parcel reference, and booking date ready.
- Clearly state: "I want to cancel my Evri collection service."
- Ask the agent for their name, the date, and a reference number for your cancellation request.
- Request written confirmation to be sent to you by email or post.
- Immediately send a follow-up email to Evri at their contact centre detailing the conversation.
- Reference the agent's name, date, and cancellation reference number.
- State: "This email confirms my telephone cancellation request made on [date]."
- Request written confirmation of cancellation and details of any refund.
- Keep a copy of your email.
- Monitor your email and post for Evri's written confirmation within 7 days.
- If no written confirmation arrives, escalate to the CCPC with your telephone call record and follow-up email as evidence.
Method 3: cancel via evri's online contact form
Evri provides a contact form at https://www.evri.com/contact-us/. This method is quick but generates a digital rather than postal record.
- Visit https://www.evri.com/contact-us/ and select the option for "Account Services" or "Cancellations."
- If no specific cancellation option appears, select "General Enquiry."
- Complete all required fields: your full name, postal address, email address, and account/parcel reference number.
- In the message field, write: "I wish to cancel my Evri collection service. I request written confirmation of this cancellation and details of any refund due under the Consumer Rights Act 2022."
- If cancelling due to a failed collection, include the scheduled collection date and the outcome.
- Submit the form and retain the confirmation email you receive.
- The email will typically contain a ticket or reference number; save this.
- Follow up by post within 3 days with the same cancellation letter (Method 1) to create a formal written record.
- Yafee recommends this dual approach because online forms alone may be disputed later.
- If Evri does not respond to your online request within 10 days, escalate immediately by post and to the CCPC.
Refunds, timelines, and what to expect after cancellation
When you will receive your refund
Under the Consumer Rights Act 2022, Evri must process your refund within 14 days of your cancellation request. If you paid by debit card or credit card, the refund will be credited back to that card. You may see the credit appear within 3 to 5 working days after Evri processes it, depending on your bank.
If Evri does not refund you within 14 days, send a formal notice by post (or email if you have an email chain with Evri customer service) stating: "I have not received the refund due under your statutory obligation in the Consumer Rights Act 2022. Unless this refund is processed within 7 days, I will escalate this matter to the CCPC and your payment card processor." Include the date of your cancellation request and any confirmation reference Evri provided.
What to do if Evri refuses to refund
If Evri claims you are not entitled to a refund or simply ignores your cancellation request, you have two immediate remedies. First, contact your bank or card issuer and initiate a chargeback or dispute, providing them with your cancellation letter and any evidence of failed service. Your bank can reverse the transaction without Evri's cooperation. Second, lodge a formal complaint with the CCPC (see final section for CCPC contact details). The CCPC will investigate Evri's conduct and can compel a refund plus a penalty fine.
If you need to cancel a scheduled collection urgently
If your collection is booked for tomorrow or within 24 hours and you need to cancel immediately, call 0330 808 5456 and speak to a live agent. Request that they cancel the scheduled collection on the phone immediately and confirm verbally that no courier will attend. Follow this with a written cancellation letter within 24 hours. If the courier does appear after your telephone cancellation, refuse entry, photograph the delivery notice left, and escalate to Evri's complaints team with the evidence. Yafee recommends always backing up telephone cancellations with written notice to avoid disputes.
Pricing and service fees: what you are paying for
Evri collection service costs in ireland
| Service type | Typical cost range | Refundable on cancellation? |
|---|---|---|
| Single parcel collection | EUR 4.50 - EUR 8.50 | Yes (within 14 days of cancellation request) |
| Multi-parcel collection | EUR 7.50 - EUR 14.00 | Yes (within 14 days of cancellation request) |
| Business account monthly subscription | EUR 15.00 - EUR 45.00 per month | Yes (with 30 days' notice in most cases) |
| Failed collection (disputed charge) | Full refund | Yes (automatic under Consumer Rights Act 2022) |
You are not charged for a collection if the courier never arrives. However, if Evri's records show a collection was "attempted" (even if you did not answer the door), Evri may try to retain the fee. You have the right to refuse this charge and dispute it with your card issuer, citing the Consumer Rights Act 2022 and providing evidence that the service was not delivered as contracted.
Common mistakes when cancelling Evri
Reassurance: these mistakes are easily avoided with the right approach
The vast majority of Evri cancellations succeed when you follow the formal procedures outlined above. The mistakes that delay refunds or create disputes are preventable.
Mistake 1: cancelling only by telephone or online without written follow-up
If you cancel by phone or email only, Evri can later deny receiving your cancellation request or claim they never processed it. Always follow up telephone or online cancellations with a formal written letter sent by registered post within 24 hours. This creates an irrefutable dated record.
Mistake 2: not requesting written confirmation
Do not assume your cancellation is complete just because an agent said "OK, that's done." Always explicitly ask: "Can you confirm this cancellation in writing to my email address or by post?" If Evri refuses, escalate to their complaints team and request written confirmation there. Yafee has seen hundreds of cases where consumers thought they had cancelled only to discover charges appearing months later because Evri had no written record.
Mistake 3: missing the 14-day refund window
Evri's legal obligation to refund is strict: 14 days from your cancellation request. If you wait 20 days before chasing them, Evri may claim the deadline has passed. Act immediately if no refund appears by day 12. Contact your bank on day 14 if necessary; do not wait longer.
Mistake 4: failing to document failed collections
If you are cancelling because a collection never arrived, photograph the delivery notice left by the courier (or take a screenshot of your tracking page showing "collection not completed"). This evidence supports your claim that Evri failed to perform. Without it, Evri may dispute your right to a refund. Keep this documentation for at least 6 years.
Mistake 5: not escalating to the CCPC when Evri refuses
Your right to escalate to the CCPC is your strongest enforcement tool. If Evri ignores your cancellation request or refuses your refund, do not send more polite emails. File a formal complaint with the CCPC immediately (contact details below). The CCPC will contact Evri on your behalf, and companies almost always comply when the CCPC intervenes.
After your cancellation is confirmed
What happens to your future collections
Once your cancellation is confirmed in writing, Evri must cancel all future collections under your account. No courier will arrive after the cancellation date. If a courier does appear at your address after your written cancellation, do not let them in. Photograph any delivery notice and send it to Evri's complaints team with a statement that you cancelled the collection and this visit was unauthorised.
How to verify your cancellation is active
Log into your Evri account on their website and check that no collections are scheduled. If collections still appear as "pending," contact Evri immediately by phone or email with your cancellation confirmation reference number and demand they remove them. Screenshot your account showing the remaining scheduled collections and send this to Evri's complaints department as evidence of non-compliance.
Reclaiming ongoing charges
If Evri continues to charge you after cancellation, contact your bank immediately and dispute each charge, referencing your written cancellation notice. Provide your bank with a copy of the cancellation letter you sent (or the confirmation reference if you cancelled online). Your bank will reverse the unauthorised charges. You can also file a complaint with the CCPC about the repeated billing, which may trigger an investigation into Evri's practices.
Your refund and dispute resolution checklist
| Action | Deadline | Evidence to keep |
|---|---|---|
| Send cancellation notice (by post, phone + email follow-up, or online form) | Within 24 hours of decision to cancel | Proof of posting, email copies, form submission confirmation |
| Obtain written confirmation from Evri | Within 14 days of your request | Evri's written response, reference number, cancellation confirmation |
| Check bank account or card for refund | Within 14 days of Evri's confirmation | Bank statement showing refund credit |
| Contact bank to initiate chargeback (if no refund) | Within 90 days of original charge | Cancellation letter, failed collection evidence, Evri's non-response |
| File formal CCPC complaint (if Evri refuses) | Anytime within 6 years of the failure | All correspondence, cancellation notices, bank statements, photographs |
How to escalate to the CCPC if Evri refuses
Filing a formal complaint with ireland's consumer authority
The Competition and Consumer Protection Commission (CCPC) is Ireland's statutory body responsible for enforcing consumer rights. If Evri refuses your cancellation or refund, you can file a formal complaint free of charge. The CCPC has power to compel refunds, impose fines, and in serious cases, remove companies from trading.
Contact the CCPC by post or online:
Address: Competition and Consumer Protection Commission, 10-12 Shelbourne Road, Dublin 4, D04 X2A0, Ireland.
Online complaint form: https://www.ccpc.ie/consumers/make-a-complaint/
Telephone: 0818 444 440 (Monday to Friday, 9 AM to 5 PM)
When filing your complaint, provide: (1) your cancellation letter or confirmation reference; (2) screenshots of Evri's refusal or non-response; (3) copies of any failed collection evidence; (4) your bank statements showing the charge and any lack of refund; (5) a timeline of events in chronological order. The CCPC will investigate and contact Evri. In the vast majority of cases, Evri will refund immediately once the CCPC intervenes.
Why you should act now with yafee's support
The financial and time cost of delay
Every day you delay cancelling an Evri collection service is another day you may be charged or another failed collection may occur. Yafee has helped thousands of consumers cancel Evri and recover refunds by acting within the first 14 days. The sooner you send your cancellation notice, the sooner Evri must respond, and the stronger your position if a dispute arises. Your consumer rights are real and enforceable, but only if you exercise them within reasonable timescales and document every step.
Use the methods and timelines outlined above. Choose the cancellation method that works for you: written post for maximum legal clarity, telephone with written follow-up for speed, or online form with postal backup for convenience. In every case, obtain written confirmation and keep all evidence. If Evri refuses or delays, escalate to the CCPC. Your refund is legally guaranteed under the Consumer Rights Act 2022. Yafee's step-by-step framework ensures you get it without unnecessary friction or delay.
Evri's cancellation address and final contact information
Send cancellation letters to:
Evri Limited
Cancellation Department
Unit 4, Beehive, Beehive Business Park
Valley Road, Slough, Berkshire SL3 6EJ
United Kingdom
Telephone (Ireland customers): 0330 808 5456
Online contact form: https://www.evri.com/contact-us/
Email support: Contact via online form on Evri website (direct email address not publicly listed)
Yafee recommends using Royal Mail Special Delivery or An Post registered mail when sending your cancellation letter. Keep your proof of posting receipt as evidence that Evri received your notice. If you need further guidance on your individual case, Yafee's legal resources and consumer advice section contain detailed templates and examples. Your right to cancel is absolute. Your right to a refund is law. Act now, follow the process, and recover what you are owed.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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