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Frequently asked questions
Cancel FIFA: The Right Way
How to cancel your FIFA subscription in ireland and stop recurring charges
Why you might want to cancel fIFA+ or your football streaming bundle
Football fans across Ireland subscribe to FIFA services for legitimate reasons: access to archived World Cup footage, live match streams, and exclusive documentaries. Yet the reality of managing multiple sports subscriptions often leads to difficult choices about your monthly spend. You may find yourself paying for overlapping content, struggling with territorial restrictions on matches, or simply realising the service no longer fits your viewing habits.
At Yafee, we understand that cancelling a sports subscription feels personal-football matters to fans. But your budget matters more. Recurring charges add up quickly, especially when bundled with traditional pay TV or partnered platforms. This guide walks you through every cancellation method available to Irish consumers, explains your legal rights under Irish consumer law, and helps you reclaim that monthly euro.
Common reasons for cancelling fIFA+
You may choose to cancel FIFA+ or related paid football services because:
- Monthly fees from multiple sports platforms (DAZN, Sky Sports, Eurosport) exceed your entertainment budget.
- You discover overlapping content across services and no longer need duplicate access.
- Territorial restrictions mean live matches you want to watch are blocked in Ireland.
- Service quality issues-buffering, poor streaming reliability, or content delays-make the cost unjustifiable.
- You have finished watching archived World Cup content or specific documentary series.
- Unresolved customer service complaints left you frustrated and unwilling to continue.
How yafee helps irish consumers cancel subscriptions
Yafee specialises in guiding Irish consumers through subscription cancellations, refund claims, and disputes with service providers. Whether FIFA+ charges appear on your credit card directly or through a partner platform like DAZN or a traditional pay TV bundle, our step-by-step approach ensures you cancel correctly, understand your refund rights, and avoid common traps that delay your exit.
Understanding fIFA+, pricing models, and what you are paying for in ireland
FIFA's digital ecosystem spans both free and paid offerings, which is why clarity matters before you cancel.
What is fIFA+?
FIFA+ is an over-the-top (OTT) streaming platform launched by the international football governing body. It aggregates live match streams, archived World Cup tournaments from decades past, original documentaries, editorial content, and match analysis. The core FIFA+ service is free and ad-supported, similar to YouTube or other ad-driven platforms. However, FIFA has partnered with global sports streaming operators-most notably DAZN in Europe-to distribute premium bundles that combine FIFA+ content with other sports coverage under a single paid subscription.
For Irish consumers, this means you may encounter FIFA content through multiple billing channels: free FIFA+ (no charge), premium FIFA+ bundles via DAZN (€9.99-€29.99 monthly, depending on offer), or bundled football access through traditional pay TV operators like Sky Sports or Virgin Media.
Current pricing and billing models in ireland
| Service or bundle | Typical monthly cost (Ireland) | Billing model and notes |
|---|---|---|
| FIFA+ (free tier) | €0.00 | Ad-supported; no direct charge from FIFA. Access via web or mobile app. |
| DAZN (with FIFA+ premium) | €9.99-€29.99 | Monthly or annual commitment. Premium FIFA content bundled with other sports. Requires active DAZN account. |
| Sky Sports football bundle | €20-€40 | Bundled into Sky TV package; FIFA content included as part of wider sports offering. |
| Virgin Media Sports Pack | €15-€35 | Football content via Virgin Media platform; FIFA matches included in bundled package. |
| Eurosport (with discovery+) | €5.99-€9.99 | Limited FIFA content; primarily other sports. Monthly or annual billing. |
Your consumer rights under irish law when cancelling fIFA+
Your right to cancel FIFA+ or any paid football streaming service is protected by Irish consumer legislation.
Legal framework: the consumer rights act 2022
Under the Consumer Rights Act 2022, you have a statutory right to cancel any distance contract (a contract concluded at a distance, such as online or by phone) within 14 calendar days of purchase, without needing to provide a reason. This is called the "cooling-off period". The clock starts on the day the contract is concluded, not the day you receive the first invoice. For subscriptions, this 14-day window applies to your first payment.
Furthermore, if you cancel within the 14-day cooling-off period, the trader must refund all sums you have paid, including any subscription fees, provided you have not yet consumed the full service. Once the cooling-off period expires, you enter the standard contract terms. If those terms allow cancellation, you can cancel subject to any notice period specified (usually 30 days). If the terms do not mention cancellation rights after 14 days, you retain the right to cancel with reasonable notice.
Your legal position
You are protected by Irish consumer law. If FIFA+ or your service provider refuses to cancel or delays your refund beyond 14 days (or the specified notice period), you can escalate your complaint to the Commission for Communications Regulation (ComReg) or the Competition and Consumer Protection Commission (CCPC). You do not need to pay for legal advice to exercise these rights.
How to cancel fIFA+ and paid football subscriptions in ireland
Your cancellation method depends on how you subscribed and which platform holds your billing information.
Cancelling fIFA+ if you subscribed directly via FIFA's website
- Log in to your FIFA account at fifa.com using your email and password.
- If you have forgotten your password, click "Forgot password?" on the login screen and follow the email recovery steps.
- Ensure you are logging into the correct FIFA account; some users hold multiple accounts.
- Navigate to your account settings or "Subscriptions" section.
- Look for a menu icon (three horizontal lines) in the top left or top right corner of the FIFA website.
- Select "Account settings" or "My account".
- Scroll down to find "Subscriptions" or "Billing".
- Locate your active FIFA+ subscription and select "Cancel subscription" or "Manage subscription".
- You will see the renewal date and the amount charged at your last billing cycle.
- Click the "Cancel" button or similar option next to your subscription entry.
- Confirm your cancellation by selecting "Yes, cancel my subscription" or by entering your password again.
- FIFA will display a confirmation message on screen.
- Check your email for a cancellation receipt from FIFA within 24 hours.
- Verify that your subscription status shows "Cancelled" or "Active until [date]".
- Do not delete your account immediately; keep it for 90 days in case you need to dispute a charge.
- If you do not receive a confirmation email, log back in and repeat step 3 to confirm the cancellation took effect.
Cancelling fIFA+ if you subscribed through DAZN
- Log in to your DAZN account at dazn.com or via the DAZN app on your phone or smart TV.
- Use the email address and password associated with your DAZN subscription.
- If you subscribed via a third-party payment method (Apple, Google Play, or Amazon Prime Video Channels), you may need to cancel through that platform instead; see the next section.
- Navigate to your account settings.
- Select your profile icon (usually in the top right corner).
- Tap or click "Account settings" or "Manage my account".
- Find your subscription or billing section and select "Manage subscription".
- DAZN displays your next billing date and the amount you will be charged.
- Select "Cancel subscription" or "End my membership".
- Review the cancellation terms and confirm your request.
- DAZN may offer you a discount or incentive to stay; you can decline and proceed with cancellation.
- Click "Confirm cancellation" or the final "Cancel" button.
- Verify your cancellation and save the confirmation reference.
- DAZN will send a confirmation email within 24 hours with a cancellation reference number.
- Save this reference in case you need to dispute charges later.
- Your access will end on your renewal date; you will not be charged again.
Cancelling fIFA+ if you subscribed via apple, google play, or amazon prime video channels
- Cancel through the third-party platform you used to subscribe, not directly with FIFA or DAZN.
- Third-party platforms (Apple, Google, Amazon) hold your billing information and control all payments.
- Cancelling through FIFA or DAZN directly may not stop the charges.
- If you subscribed via Apple (iOS, Safari, or MacOS):
- Go to appleid.apple.com or open the Apple ID app on your device.
- Select "Subscriptions" and find your FIFA+ or DAZN subscription.
- Tap "Cancel subscription" and confirm.
- Apple will send a cancellation confirmation email within 24 hours.
- If you subscribed via Google Play:
- Open the Google Play app on your Android phone or visit play.google.com in your browser.
- Tap your profile icon, then "Payments and subscriptions".
- Select "Subscriptions" and find FIFA+ or DAZN.
- Tap "Cancel subscription" and confirm your request.
- If you subscribed via Amazon Prime Video Channels:
- Visit amazon.co.uk (for Irish users, Amazon routes to the UK domain).
- Log in and go to "Account > Your subscriptions".
- Find the FIFA+ or DAZN channel and select "Edit channel subscription".
- Click "Cancel channel" and confirm.
- Verify that your subscription is no longer active in your account settings.
- Check the third-party app or website 24 hours later to ensure the cancellation took effect.
- If charges continue, contact the third-party support team (Apple Support, Google Play Support, Amazon Customer Service) and reference the Consumer Rights Act 2022.
Cancelling FIFA content bundled with sky sports or virgin media
- Contact your pay TV provider directly; do not cancel through FIFA or DAZN.
- Football content is bundled into your pay TV package, not sold separately by FIFA.
- Cancelling FIFA+ alone will not stop the bundled charges.
- For Sky Sports:
- Call Sky customer service on 089 242 5000 (Ireland) or visit sky.ie.
- Request to cancel your sports pack or reduce your subscription.
- Ask whether you can keep your base TV package and remove sports channels only.
- Confirm the cancellation date and any penalty fees (usually nil if you have completed your contract term).
- For Virgin Media:
- Call 1800 877 877 (Ireland) or log in to your Virgin Media account at virginmedia.ie.
- Select "Manage services" and review your current package.
- Request removal of the sports package or downgrade to a lower tier.
- Confirm that no early termination fees apply.
- Request written confirmation of your cancellation.
- Ask the customer service representative to email you a cancellation confirmation with an effective date.
- Save this email for your records.
- Verify that charges stop on your next billing cycle.
- Check your next bill to ensure the sports package or FIFA content charges have been removed.
- If charges continue, escalate to the CCPC (Competition and Consumer Protection Commission) with your cancellation email as evidence.
Refunds and timing: what to expect after you cancel
Understanding your refund entitlement and the timeline for receiving it protects you from unexpected charges.
Refund eligibility under the consumer rights act 2022
If you cancel within the 14-day cooling-off period, you are entitled to a full refund of all sums paid, including any subscription fees and payment processing charges. The trader must refund your money within 14 days of receiving your cancellation request, using the same payment method you used to purchase (for example, your credit card).
If you cancel after the 14-day period expires, refund eligibility depends on the terms of your contract. Most FIFA+ and DAZN subscriptions operate on a monthly renewal basis, which means you are not entitled to a pro-rata refund if you cancel mid-month. Your access will end on your next renewal date, and no further charges will apply.
Refund processing timeline
| Scenario | Refund entitlement | Processing time |
|---|---|---|
| Cancel within 14 days of purchase | Full refund of all sums paid | Within 14 days of cancellation request |
| Cancel after 14 days (monthly subscription) | No refund; access ends at renewal date | N/A |
| Cancel after 14 days (annual subscription) | Check contract terms; some providers offer pro-rata refund | 14-30 days if eligible |
| Service fails or becomes inaccessible | Full refund or repair of service | Within 14 days of complaint |
| Provider breaches contract (e.g., incorrect charges) | Full refund of overcharged amount | Within 14 days of proof of error |
Checking your refund status
After you cancel, monitor your bank account or payment method. Refunds typically appear within 5-10 business days, depending on your bank. If 14 days have passed and you have not received your refund, contact the service provider immediately and ask for a refund receipt with a transaction ID. If they do not respond within 7 days, escalate to the CCPC or ComReg with your cancellation confirmation and bank statement as evidence.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct steps, but a few pitfalls can delay your exit or leave you paying longer than expected.
Mistake 1: cancelling through the wrong platform
The single most common error is cancelling through FIFA or DAZN when you actually subscribed through Apple, Google, or Amazon. Charges will continue because the third-party platform still holds your billing information and permission to charge. Always verify where you are being billed before you cancel. Check your bank statement or credit card transaction history to see which company name appears on your bill (e.g., "Apple iTunes", "Google Play", "Amazon EU S.à r.l.", "DAZN", or "FIFA+"). Cancel through that company only.
Mistake 2: assuming your subscription has cancelled without confirmation
Some users cancel on their account settings but do not see an immediate confirmation message or email. They assume the cancellation has taken effect and are shocked to see a charge appear at the next renewal date. Always request and save a cancellation confirmation email or reference number. Log back into your account 24-48 hours after cancellation to verify that your subscription status shows "Cancelled" or displays an expiry date (e.g., "Active until 15 March 2025").
Mistake 3: not cancelling bundled subscriptions separately
If you have FIFA+ through DAZN, which is also bundled into your Sky Sports package, cancelling DAZN alone will not stop charges from Sky. Similarly, cancelling the entire Sky package means you will lose other channels. Review your bundle terms and cancel only the specific service you no longer want, or contact your provider to ask whether you can remove FIFA+ without removing the entire sports package.
Mistake 4: missing the 14-day cooling-off deadline
The Consumer Rights Act 2022 gives you 14 days from the day the contract is concluded-not from the day you first log in or receive a confirmation email. For subscriptions purchased online, the contract is concluded when you click "Complete purchase" or "Confirm subscription", even if you do not receive a confirmation email immediately. If you discover an unwanted charge after 14 days, you may still be entitled to a refund if the service was defective or if the provider failed to provide clear cancellation terms before you subscribed. Yafee can help you determine whether you have grounds for a refund in this situation.
What happens after your fIFA+ subscription is cancelled
Cancellation does not end instantly; understanding the transition period protects you from confusion or unexpected charges.
Access after cancellation
Once you cancel, your access to FIFA+ content continues until the end of your current billing cycle. For example, if you cancel on 10 March and your renewal date is 25 March, you retain full access until 24 March and lose access on 25 March. You will not be charged on 25 March or any subsequent date. If you cancel within the 14-day cooling-off period, your access may end immediately or at the end of the current period, depending on the provider's policy.
Your data and account
Cancelling your subscription does not delete your account. Your viewing history, saved content, and profile information remain in your FIFA+ account for up to 90 days. If you resubscribe during this window, your preferences and watchlist will be restored. If you want to delete your account entirely, contact FIFA+ support separately; this is a different action from cancellation and may not restore your data if you change your mind later.
Unsubscribe from marketing emails
After cancellation, FIFA and DAZN may continue to send you promotional emails about re-subscription offers or new content. Open any email from the provider and click the "Unsubscribe" link at the bottom to remove yourself from their mailing list. You can also log into your account settings and disable marketing communications before you cancel.
If fIFA+ or your provider refuses to cancel or refund
Yafee supports Irish consumers in resolving disputes when providers ignore cancellation requests or refuse refunds.
Step 1: document your cancellation request
Send a written cancellation request by email to the provider's support address. Use clear language: "I request cancellation of my FIFA+ subscription [account number or email] effective immediately. Please confirm receipt of this request and send me a cancellation confirmation within 24 hours." Save the email and any response. This creates a timestamped record that courts and regulators can reference.
Step 2: allow 14 days for a response
The Consumer Rights Act 2022 requires traders to process cancellations and refunds within 14 days. If the provider does not respond or does not process your refund within this period, you can escalate to a regulatory body.
Step 3: escalate to the CCPC or ComReg
If the provider refuses to cancel or refund, lodge a complaint with the Competition and Consumer Protection Commission (CCPC) at ccpc.ie or by post to CCPC, Bloom House, Independence Road, Dublin 1, D01 W7X0. Alternatively, if the dispute involves telecommunications services (e.g., bundled subscriptions with broadband), contact ComReg at comreg.ie. Both authorities investigate complaints at no cost to you and can compel providers to refund or cancel.
Step 4: dispute the charge with your bank
If the provider continues to charge you after cancellation, contact your bank or credit card company and request a chargeback (a reversal of the payment). Provide your cancellation email, bank statements, and CCPC complaint reference as evidence. Your bank will investigate and, if it finds in your favour, will reverse the charges within 30 days.
Checklist before you cancel fIFA+
Use this checklist to ensure you are cancelling correctly and safely.
- I have verified where I am being billed (FIFA.com, DAZN, Apple, Google Play, Amazon, Sky, or Virgin Media) by checking my bank statement.
- I have noted the exact date of my next renewal charge so I can cancel before that date (if I want to avoid one more charge).
- I have logged into the correct account and confirmed my subscription is active.
- I have read the cancellation terms in my subscription agreement to understand any notice period or penalty fees.
- I have accessed the correct cancellation page or contacted the correct support team.
- I have requested a written cancellation confirmation and saved the reference number.
- I have verified 24-48 hours after cancellation that my subscription status shows "Cancelled" or an expiry date.
- I have saved all cancellation emails and reference numbers for 90 days in case I need to dispute a charge.
- I have checked my next bill to confirm that no further charges have been applied.
A final summary: your cancellation pathway in ireland
Cancelling FIFA+ in Ireland is a straightforward process once you identify where your subscription is being billed and follow the platform-specific steps outlined above. Your rights are protected by the Consumer Rights Act 2022, which gives you a 14-day cooling-off period for full refunds and a right to cancel after that period subject to the terms of your contract.
The most common pitfalls-cancelling through the wrong platform, failing to save confirmation emails, and missing the 14-day deadline-are all avoidable if you work methodically through the steps in this guide. Yafee has helped thousands of consumers cancel football streaming subscriptions, resolve refund disputes, and escalate complaints to the CCPC when providers refuse to cooperate. Whether your issue is a bundled package, a third-party billing platform, or a provider that ignores your cancellation request, Yafee provides clear, legally grounded guidance to protect your rights and reclaim your money.
Contact address for cancellation escalation
Competition and Consumer Protection Commission (CCPC)
Bloom House
Independence Road
Dublin 1, D01 W7X0
Ireland
Email: [email protected]
Phone: 01 402 5555
Website: ccpc.ie
Commission for Communications Regulation (ComReg)
One Dockland Office
Wood Quay
Dublin 1, D01 W7X0
Ireland
Email: [email protected]
Phone: 01 804 9600
Website: comreg.ie
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