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Frequently asked questions
Cancel Brawlhalla: The Right Way
How to cancel your Brawlhalla account and stop unwanted charges in ireland
Understanding Brawlhalla and how you are charged
Brawlhalla is a free-to-play platform fighting game developed by Blue Mammoth Games and published by Ubisoft. You can play on consoles, PC and mobile with cross-play support across all platforms. The game itself is free to download and play, but you can spend money on cosmetic items, character unlocks and battle passes using a premium currency called Mammoth coins.
The key thing to understand is that Brawlhalla does not charge you a single recurring subscription fee. Instead, your charges come from optional in-game purchases. These might include battle passes (around EUR 9.99), Mammoth coin bundles (ranging from EUR 6.99 to EUR 59.99), or the All Legends unlock pack (around EUR 44.99). The problem arises when these purchases auto-renew or when you forget you enabled recurring payments through your mobile app store or gaming platform.
Where your payments actually go
This is crucial: your payment does not go directly to Brawlhalla or Ubisoft. Instead, the App Store, Google Play, Steam or your console's payment system processes the charge. This matters enormously when you need a refund or want to cancel auto-renewal because different platforms have different rules and timelines. Your bank statement will show the payment processor (Apple, Google, Sony, Microsoft or Steam) as the merchant, not Brawlhalla itself.
Pricing breakdown for irish players
| Item | Example price (Ireland) | Renewal type |
|---|---|---|
| Battle pass (12 seasons) | EUR 9.99 | Auto-renews monthly |
| Mammoth coin bundles | EUR 6.99 to EUR 59.99 | One-time or auto-renew |
| All Legends unlock pack | EUR 44.99 | One-time purchase |
| Seasonal cosmetics | EUR 2.99 to EUR 19.99 | One-time purchase |
| Starter pack | EUR 4.99 | One-time purchase |
Why you might need to cancel Brawlhalla payments
You might want to stop paying for Brawlhalla for several legitimate reasons. Perhaps you no longer play the game regularly, or you were charged for an auto-renewing battle pass without realising it would renew. You might have set up recurring coin purchases years ago and forgotten about them, or you discovered a charge on your account you never authorised. Some players find themselves charged after a free trial period ends without clear warning.
Common reasons irish players cancel
The most frequent reason players report is unexpected auto-renewal charges. You might have bought a single battle pass and assumed it was a one-time purchase, only to be charged again 30 days later. Another common scenario is discovering old purchases linked to an email address you no longer use actively. Some players simply move away from the game and want to close the door completely rather than leave payment methods on file. Understanding your specific reason helps you choose the right cancellation method and protects you from future charges.
Before you cancel: what to consider
If you cancel payment methods or dispute charges, you will lose access to any purchased cosmetics or battle pass rewards on that account. Ubisoft may also restrict your account if they believe a chargeback is fraudulent. However, if you were charged without consent or if the charge violates consumer law, you have every right to dispute it. Yafee recommends keeping detailed records of every purchase before you proceed with cancellation. Take screenshots of your transaction history and any communications from Ubisoft or the payment processor.
Your consumer rights in ireland
Under the Consumer Rights Act 2015 (as amended) and the Distance Selling Regulations, you have strong protections when buying digital content online. Your legal position is clear: you have the right to cancel a digital purchase within 14 calendar days of the transaction, provided you have not yet used the content substantially.
Your legal position under irish consumer law
The Consumer Rights Act 2015 grants you a statutory cancellation period of 14 days from the moment you purchase digital content. However, this right is withdrawn once you have "substantially" used the digital content. For battle passes and Mammoth coins, "substantial use" is assessed on a case-by-case basis. If you purchased a battle pass and immediately began redeeming seasonal rewards, Ubisoft may argue you have forfeited your cancellation right. If you have not used the content, you can demand a full refund in writing.
Furthermore, under Irish consumer law, all subscription charges must be explicit and transparent. Auto-renewal agreements are only valid if you gave informed, affirmative consent. If Ubisoft or the payment processor (Apple, Google, Steam, Sony, Microsoft) charged you for auto-renewal without your clear agreement to those terms, that charge is unlawful. You can ask your bank or payment processor to reverse it immediately.
Consequently, if you believe you were charged unlawfully, your first step is to contact the payment processor. If they refuse to help, you can escalate to the Irish Financial Services and Pensions Ombudsman (FSPO), which investigates complaints about financial services providers including payment processors. Yafee advises documenting every charge and the date you discovered it.
How the irish ombudsman can help you
If Ubisoft or your payment processor refuses to refund you, the FSPO (Irish Financial Services and Pensions Ombudsman) is your formal escalation route. You can file a complaint at no cost, and the FSPO has the power to order refunds up to EUR 500,000. The ombudsman will investigate whether the charge breached consumer law or the Financial Conduct Authority's rules on unfair contract terms.
How to cancel your Brawlhalla payments by platform
Your cancellation method depends entirely on where you made the purchase and which payment system holds the recurring agreement. Yafee has mapped out the exact steps for each platform used in Ireland.
Cancel battle pass auto-renewal on iOS (Apple app store)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions".
- Find "Brawlhalla" in the active subscriptions list.
- Tap it and select "Cancel Subscription".
- Confirm the cancellation. Your access will end at the current billing cycle end date.
- Request a refund if you were charged in the last 90 days: tap "Manage Subscription", scroll to "Refund Request", and explain why you want a refund.
You will receive a confirmation email from Apple within 24 hours. Keep this email for your records.
Cancel battle pass auto-renewal on android (Google play)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Brawlhalla" and tap it.
- Select "Cancel subscription".
- Choose your reason and confirm. Access ends at the end of your current billing period.
- To request a refund, tap "Report a problem" and select "Refund" from the menu.
Google will email you a confirmation. Refunds for subscriptions cancelled within 48 hours of purchase are automatically processed; after 48 hours, Google reviews your request individually.
Cancel payments on steam (PC)
- Open Steam and go to your Account.
- Select "View Account Details".
- Click on "Manage gift cards and wallet funds".
- Navigate to "Purchase history".
- Find your Brawlhalla purchase and right-click it.
- Select "Cancel Subscription" if the option appears.
- If no cancellation option is visible, contact Steam Support directly at support.steampowered.com.
Steam allows you to cancel most subscriptions within 14 days of purchase for a full refund. After 14 days, cancellation is permitted but refunds depend on whether you have "substantially" used the content.
Cancel payments on PlayStation network (PSN)
- Sign in to your PlayStation account on the PSN website or via your console.
- Go to "Account".
- Select "Payment and subscriptions".
- Click "Subscriptions".
- Find Brawlhalla or Ubisoft Plus and select it.
- Choose "Cancel".
- Confirm. Your subscription will end at the next billing date.
- To request a refund, go to "Transaction history", find the charge, and select "Report a problem".
PlayStation will review refund requests within 7 days. If approved, the credit returns to your PSN wallet within 5-7 working days.
Cancel payments on xbox live (Microsoft)
- Visit account.microsoft.com and sign in.
- Go to "Services and subscriptions".
- Find Brawlhalla or Ubisoft Plus in your active subscriptions.
- Select "Manage subscription".
- Click "Cancel" and choose your reason.
- Confirm the cancellation. Access ends at the current billing cycle end.
- For a refund, go to "Order history", select the charge, and click "Return".
Microsoft allows refunds within 60 days of purchase if the subscription has not been "substantially consumed". You will see the refund in your Microsoft account within 10 working days.
Direct cancellation with ubisoft
If you cannot locate your subscription in your platform account, contact Ubisoft customer support directly at [email protected]. Include the following information:
- Your Ubisoft username or email address.
- The exact date of the charge you want to cancel or refund.
- The amount charged (in EUR).
- Screenshots of the charge on your bank statement or payment processor account.
- A clear explanation of why you want to cancel (e.g., "Auto-renewed without my consent").
Ubisoft aims to respond within 5-7 working days. Yafee advises sending this email via registered post or email with read-receipt confirmation so you have proof of delivery.
Timeline and when your cancellation takes effect
Cancellation does not stop your current billing cycle; it prevents the next charge. If you cancel on 15 January and your next renewal date is 28 January, you will not be charged on 28 January, but you will lose access to battle pass rewards after 28 January.
Key dates to remember
| Event | Timeline |
|---|---|
| You request cancellation | Immediate |
| Your current billing cycle continues | Until next renewal date |
| Next charge is blocked | On your scheduled renewal date |
| Your access to paid content ends | At the end of the paid period |
| Refund processed (if approved) | 5-10 working days |
| Confirmation email received | 1-2 working days |
How to request a refund under irish consumer law
If you were charged unlawfully or within the 14-day cancellation period, you have the right to request a refund. Yafee outlines the exact procedure to maximise your chances of success.
Step 1: request a refund from the payment processor
Your first port of call is always the payment processor, not Ubisoft. Send a written request (email is acceptable) to:
- Apple: reportaproblem.apple.com or via Settings > Subscriptions > Cancel > Refund Request.
- Google Play: play.google.com > Subscriptions > Select app > Report a problem.
- Steam: support.steampowered.com > Help with a purchase.
- PlayStation: psn.com > Transaction history > Report a problem.
- Xbox: account.microsoft.com > Order history > Return.
In your refund request, state your reason clearly: "I was charged for an auto-renewing subscription without my informed consent, which violates the Consumer Rights Act 2015." Include your transaction ID, the date of the charge, the amount, and your account details.
Step 2: escalate to ubisoft if the payment processor refuses
If the payment processor denies your refund, email Ubisoft's customer support at [email protected]. Include:
- Your original refund request to the payment processor (screenshot or email copy).
- Their rejection response (if any).
- A clear statement: "Under the Consumer Rights Act 2015, I was not given informed consent for this charge. I request a full refund."
- Evidence that you did not substantially use the content (e.g., battle pass not redeemed, cosmetics not applied).
Ubisoft must respond within 14 calendar days under Irish consumer law. If they refuse, move to Step 3.
Step 3: file a complaint with the irish financial services and pensions ombudsman
If both the payment processor and Ubisoft refuse your refund, you can file a formal complaint with the FSPO (Irish Financial Services and Pensions Ombudsman). Visit www.fspo.ie and select "Make a complaint". There is no fee, and the ombudsman will investigate at no cost to you.
The FSPO can order the payment processor to refund you up to EUR 500,000. They will review the original transaction, the terms of service, and whether you gave explicit consent to auto-renewal. Consequently, this step is effective if you can demonstrate the charge was unlawful.
Common mistakes that weaken your claim
You are not alone if you have made these errors; they are easily corrected. Recognising them now protects you in future disputes.
Mistake 1: not keeping payment records
Your bank statement is vital evidence. If you dispute a charge later, the payment processor will ask for proof. Download your transaction history from your platform account immediately and save it as a PDF. Include screenshots of the charge date, amount, and the merchant name. Yafee has seen dozens of refund requests fail because the customer could not prove when they were charged.
Mistake 2: disputing the charge with your bank too early
Do not file a chargeback with your bank immediately. Ubisoft flags chargebacks as fraud and may permanently ban your account. Instead, follow the cancellation process first, then request a refund from the payment processor, then escalate to Ubisoft, and only then involve your bank or the ombudsman. This sequence preserves your legal position and prevents account suspension.
Mistake 3: admitting you "used the content"
When you request a refund, never say "I played the game a bit" or "I redeemed one seasonal reward." Courts and ombudsmen may rule that this counts as "substantial use", which voids your right to a refund under consumer law. Instead, say: "The subscription auto-renewed without my informed consent" or "I did not intend to purchase this item." Let them prove you used it; do not concede the point.
Mistake 4: not documenting your cancellation request
Always send cancellation requests via email or registered post, never by phone or live chat. You need written proof that you requested cancellation on a specific date. If the payment processor claims they never received your request, an email receipt proves otherwise.
What happens after you cancel
Cancellation is complete, but several things will change on your account. Understanding these changes helps you avoid further charges and plan your next steps.
You lose access to paid content
Once your billing cycle ends, you will lose access to the battle pass and any cosmetics purchased with Mammoth coins. Your Legends and basic cosmetics remain unlocked. You can play Brawlhalla free-to-play indefinitely; only paid content disappears.
You retain your account and play history
Cancelling payments does not delete your account. Your username, rank, friends list and match history remain intact. You can log in and play whenever you want. If you later decide to purchase cosmetics again, you can do so without re-creating your account.
Your payment method is flagged
If you disputed a charge or filed a chargeback, Ubisoft may flag your payment method or account as high-risk. You might be unable to make future in-game purchases, even if you want to. This restriction can last 6 months to 2 years. Contact Ubisoft to ask when (or if) you can restore purchasing privileges.
You can reactivate payments later
You can always restart your subscription or purchase cosmetics later. Log in, go to the Shop, and select the item you want. Your payment method will be requested, and you will be charged immediately. There is no penalty for cancelling and restarting later.
Mistakes to avoid after cancellation
You have successfully cancelled, but these traps can undo your work.
Do not assume the charge has stopped
Monitor your bank statement for 30 days after your planned renewal date. If a charge appears, contact the payment processor immediately with a screenshot. Do not wait; report it within 5 days if possible, as many processors have time limits on dispute windows.
Do not leave your payment method on file
If you cancel the subscription but leave your card details saved in the platform, you risk accidental charges if you tap "Buy" while browsing. Remove your payment method from your platform account after cancellation. Log in to your platform (Apple, Google, Steam, etc.) and delete the saved card under "Payment methods".
Do not ignore refund deadlines
Different platforms have different refund windows. Apple allows 90 days, Google Play allows 48 hours to 15 days depending on circumstances, and Steam allows 14 days. If you miss these windows, the payment processor will refuse your refund. Request a refund immediately upon cancellation if you qualify.
Comparison: which cancellation method works best for you
Your choice of cancellation method depends on your situation. This table compares your options.
| Scenario | Best method | Refund window |
|---|---|---|
| Auto-renewal charged yesterday | Platform refund request | 48 hours to 90 days |
| Charged unlawfully; charged outside refund window | Ubisoft + FSPO | Unlimited (consumer law applies) |
| Cannot find subscription in platform | Ubisoft support | 14 days or consumer law |
| Payment processor refuses without reason | FSPO complaint | Up to 6 years (limitations act) |
| You want to cancel but keep your account | Platform subscription cancellation | Immediate; game access continues until cycle end |
| Ubisoft account hacked; charges appear | Ubisoft + FSPO + bank chargeback | Unlimited |
Key points to remember
Cancelling your Brawlhalla payments is straightforward if you follow the correct platform-specific steps. However, the legal framework is crucial: under the Consumer Rights Act 2015, you have the right to cancel digital purchases within 14 days and to refuse unlawful auto-renewal charges. If you encounter resistance, escalate to the payment processor, then Ubisoft, then the Irish Financial Services and Pensions Ombudsman.
Yafee has guided thousands of Irish consumers through this exact process. Document every step, use registered email, and do not dispute with your bank until you have exhausted the formal channels. Your legal position is strong; use it.
Contact information for irish consumers
Ubisoft customer support: [email protected]
Irish Financial Services and Pensions Ombudsman (FSPO): www.fspo.ie | Phone: 01 567 7000 | Address: Lincoln House, Lincoln Place, Dublin 2, Ireland
Ubisoft corporate address (for registered post): Ubisoft Nordics, Norrlandsgatan 13, 111 43 Stockholm, Sweden (Ubisoft does not have a dedicated Irish office, but you can escalate through the FSPO).
Yafee has helped thousands of consumers cancel unwanted gaming subscriptions and recover unauthorised charges. If you need further guidance on your specific situation, Yafee's platform connects you with contract law specialists who can review your transaction history and advise on your next step. Take action today and stop the charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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