How to cancel your Glovo account and stop unwanted delivery charges in ireland

What is Glovo and why you might want to cancel

Glovo is an on-demand delivery platform that connects you with restaurants, supermarkets, pharmacies and courier services across Irish cities. You pay per order through the app or website, but Glovo also offers Glovo Prime, a paid membership that reduces delivery fees and unlocks free deliveries from selected partners. If you've signed up for a trial or recurring subscription and now want to stop the charges, you're in control of that decision. Yafee specialises in helping Irish consumers navigate cancellation procedures with clarity and confidence.

Understanding Glovo prime membership

Glovo Prime is a recurring subscription that bills you monthly or quarterly, depending on which plan you selected at sign-up. The membership typically costs between €4.99 and €9.99 per month for standard plans, with multi-month options ranging from €24 to €49.99 for three to six-month commitments. The subscription promises reduced per-order delivery costs and promotional discounts from participating restaurants and shops. The critical issue: many subscribers overlook when their free trial ends, and automatic renewal charges then appear on your card statement without explicit reminder. You must actively cancel before the trial period closes to prevent those charges.

Common reasons irish customers cancel Glovo

You may decide to cancel because the monthly fee no longer justifies your usage patterns, you've discovered a cheaper competitor, or you've experienced unexpected billing charges. Other customers cancel because they never intended to subscribe in the first place: they accidentally clicked a subscription checkbox during checkout, or the free trial converted to a paid membership without sufficiently clear notification. Whatever your reason, you deserve a transparent cancellation process and fair refund if you've been charged incorrectly. Yafee is here to walk you through each step.

Glovo pricing and subscription plans in ireland

Understanding your current plan and billing cycle is essential before you cancel and equally vital if you need to dispute a charge.

Check your most recent card statement, email receipts or account history to confirm which plan you're currently subscribed to and when your next renewal date falls. This information is essential if you need to dispute a charge through your bank or pursue a refund claim. Yafee recommends gathering this documentation before you initiate cancellation.

Your consumer rights under irish and EU law

Irish and EU law grant you specific protections when you cancel a subscription or distance contract like Glovo.

Consumer rights act 2022 and distance selling regulations

Under Ireland's Consumer Rights Act 2022, which implements EU Directive 2011/83/EU on consumer rights, Glovo must provide you with clear, prominent information about subscription terms, renewal conditions, cancellation methods and the duration of any free trial before you complete your purchase. If Glovo failed to disclose these details clearly, for example by burying trial terms in small print or failing to confirm your renewal date, you may have grounds to cancel and claim a refund regardless of whether you acted within the standard cancellation window. This protection applies to all distance contracts (those concluded online or by phone). Furthermore, the Act requires Glovo to acknowledge your cancellation request within 14 days and process any refund within 14 calendar days of receiving your request.

Your legal position

You have the statutory right to cancel your Glovo Prime subscription at any time without penalty, provided you notify Glovo clearly and in writing. If you cancel during a free trial period, Glovo cannot charge you. If you cancel after the trial ends but within 14 days of the first charge, you may have grounds to claim a full refund if the renewal terms were not made prominent before you paid. The Consumer Rights Act 2022 explicitly prohibits negative option practices: Glovo must obtain your express consent before charging you for a renewal, and that consent must be actively given (not assumed from inaction). If Glovo charged you without proper prior notice and consent, contact the Irish Financial Conduct Authority (part of the Central Bank of Ireland) or your local Consumer Rights contact to lodge a formal complaint.

How to cancel your Glovo account

Glovo provides multiple methods to cancel your subscription; choose the one that suits you best.

Cancel via the Glovo mobile app

1. Open the Glovo app on your phone or tablet and log in to your account.
2. Tap the profile icon (usually located at the bottom right of the screen).
3. Select "Settings" or "Account Settings" from the menu.
4. Look for "Subscriptions", "Membership" or "Glovo Prime" as a dedicated section.
   • If you see "Glovo Prime" or "Active subscription", tap it to view your current plan.
   • Tap "Manage subscription" or "Cancel subscription".
5. Review the cancellation summary (Glovo may offer a discount to keep you as a subscriber; you can decline this offer).
6. Confirm your cancellation by tapping "Cancel subscription" or the equivalent button.
7. Wait for an on-screen confirmation message and a cancellation email to your registered address.

Cancel via the Glovo website

1. Visit www.glovo.ie or the Glovo website for your country and log in with your credentials.
2. Click on your profile or account name (usually at the top right).
3. Select "Account" or "Settings" from the dropdown menu.
4. Locate "Subscriptions", "Membership" or "Glovo Prime" in the account dashboard.
   • Click on your active subscription to view its details.
   • Click "Manage" or "Cancel subscription".
5. Review Glovo's cancellation summary and confirm your decision.
6. Click "Confirm cancellation" and wait for a confirmation email within minutes.

Cancel via Glovo customer support

1. Open the Glovo app or visit the website and navigate to "Help" or "Support".
2. Select "Contact us" or "Get in touch".
3. Choose your issue category: select "Account" or "Subscription" rather than "Not related to an order".
4. Write a clear message stating: "I wish to cancel my Glovo Prime subscription with immediate effect. Please confirm cancellation in writing."
   • Include your full name, account email address and the date you want cancellation to take effect.
   • If you've been wrongly charged, mention the specific transaction date and amount.
5. Submit your request and monitor your email for Glovo's response.
6. Glovo support typically replies within 24-48 hours; if they don't, follow up with a second message.

Cancel by email (formal method)

1. Draft an email to Glovo's cancellation address (usually [email protected] or similar; check the "Contact us" page for the current address).
2. Use a clear subject line: "Cancellation request: Glovo Prime subscription".
3. Write your full name, registered email address, phone number and account ID (visible in your app or website profile).
4. State clearly: "I hereby cancel my Glovo Prime subscription with immediate effect" and include today's date.
5. Send the email from the address registered to your Glovo account to avoid verification delays.
6. Request written confirmation of cancellation and keep the email receipt as proof.
7. Allow 3-5 business days for a response; if you receive none, escalate to Yafee's guidance on consumer complaint procedures.

After cancellation: what happens next

Once you cancel your Glovo Prime subscription, here's what you should expect.

Immediate changes to your account

Your Glovo Prime benefits stop either immediately or at the end of your current billing cycle, depending on when you cancelled relative to your renewal date. If you cancelled during a free trial, Glovo will not charge you and your account reverts to pay-as-you-go status immediately. If you cancelled after your first paid charge, you retain access to Glovo's standard services (delivery from restaurants and shops) but lose the discounted delivery fees and partner promotions that came with Prime. You can still place orders through the app or website; you'll simply pay full delivery fees going forward.

Refund eligibility and timeline

You may be entitled to a refund in the following circumstances: you cancelled within 14 days of your first charge and the renewal terms were not made sufficiently clear before you paid; you cancelled during a free trial period and Glovo charged you regardless; you cancelled because Glovo failed to disclose its cancellation method; or you were charged multiple times by error. If any of these apply, contact Glovo immediately in writing and request a full refund. Under the Consumer Rights Act 2022, Glovo must process refunds within 14 calendar days of acknowledging your request. If Glovo refuses or delays, you can escalate to the Financial Conduct Authority (FCA) or your local consumer authority in Ireland. Yafee advises you to keep all relevant emails, receipts and cancellation confirmations as evidence should you need to dispute a charge.

Your account after cancellation

Cancelling your Glovo Prime subscription does not delete your account; your order history, saved addresses and payment methods remain in place. You can reactivate a Prime subscription at any time if you change your mind, though you'll pay the current subscription rate and may not receive the original promotional discount. If you want to permanently delete your Glovo account and all associated data, you must make a separate data deletion request through the app's privacy settings or contact support directly. This is different from cancelling your subscription.

Refund claims and disputed charges

If Glovo has charged you incorrectly or refuses to refund you after cancellation, you have legal remedies.

Step one: direct communication with Glovo

Contact Glovo's customer support team first and explain your dispute clearly. State the transaction date, amount charged, the reason you believe it was incorrect (for example, "I cancelled my subscription on [date] but was charged on [date]"), and the resolution you're seeking (a refund, reversal of the charge, or confirmation of cancellation). Send this in writing via email to [email protected] and request a written response within 7 days. Yafee recommends this formal approach because it creates a documented record that strengthens any future complaint.

Step two: bank chargeback and card issuer dispute

If Glovo doesn't respond or refuses to refund you within 14 days of your cancellation request, contact your bank or card issuer and request a chargeback or dispute. Explain to your bank that you cancelled your subscription but Glovo continued charging you without consent, which violates the Consumer Rights Act 2022. Your bank will investigate on your behalf and reverse the charge if it finds merit in your claim. This process typically takes 30-60 days.

Step three: complaint to the financial conduct authority

If Glovo fails to respond, disputes your chargeback, or the chargeback is rejected, lodge a formal complaint with the Central Bank of Ireland (which oversees consumer financial services). You can file a complaint online at their website or by post. Include your account details, all correspondence with Glovo, your cancellation request, evidence of charges after cancellation, and your bank's response if applicable. The Central Bank will investigate and may order Glovo to refund you or pay compensation if they find the company breached consumer protection rules. This is a free service available to all Irish consumers.

Common cancellation mistakes and how to avoid them

Cancelling your Glovo subscription is straightforward, but a few missteps can delay the process or leave you vulnerable to continued charges.

Mistake one: confusing account deletion with subscription cancellation

Many customers think deleting the Glovo app or logging out of their account cancels their subscription. It doesn't. Your subscription continues to renew automatically, and Glovo continues to charge your card every month. Only cancelling your subscription through the in-app settings, the website, or direct contact with support will stop the charges. If you've deleted the app but continue to see Glovo charges on your bank statement, log back into your account via the website and cancel the subscription immediately.

Mistake two: not requesting written confirmation

After you cancel via the app or website, Glovo sends a confirmation email to your registered address. If you don't receive this email within one hour, contact support again and ask for written confirmation in writing. An email confirmation is your proof that you cancelled on a specific date; without it, you have no evidence if Glovo continues to charge you or claims you never requested cancellation. Yafee strongly advises you to screenshot the cancellation screen and save the confirmation email to a folder or cloud storage.

Mistake three: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, Glovo may still charge you once more before the cancellation takes effect. To avoid this, cancel at least three days before your renewal date. You can check your renewal date in your account settings under "Subscription" or "Billing". If Glovo charged you after you cancelled, request an immediate refund with evidence of your cancellation date.

Mistake four: ignoring promotional retry messages

After you cancel, Glovo may email you special offers to reactivate your subscription (a discounted rate or extra free delivery credits). Do not click these links unless you genuinely want to reactivate. Clicking a link or accepting an offer may accidentally renew your subscription without your explicit consent. Read all emails from Glovo carefully before engaging with any calls-to-action.

Comparison: should you cancel Glovo prime or keep it

Before you cancel, ask yourself whether the subscription genuinely benefits your usage and lifestyle.

Yafee advises you to review your subscription decision every three months. Change your habits, move home, or your preferred restaurants lose Prime status? These are valid reasons to cancel and switch to pay-as-you-go ordering.

Checklist: before and after cancellation

Use this checklist to ensure you cancel correctly and resolve any outstanding issues.

Before you cancel

• Check your most recent bank statement to confirm Glovo's current subscription charge amount and date.
• Log into your Glovo account and note your renewal date (visible in account settings under "Subscription" or "Billing").
• Identify whether you're in a free trial or already being charged; if charged, confirm the charge was authorised.
• If you were charged unexpectedly or without clear notice, screenshot the relevant emails or app screens as evidence.
• Have your bank's customer service number and account details ready in case you need to dispute a charge.

After you cancel

• Take a screenshot of the cancellation confirmation page on-app or on-site.
• Save the cancellation confirmation email from Glovo to a dedicated folder; do not delete or archive it.
• Check your bank statement three to five days later to confirm no further charges appear.
• If a charge appears after cancellation, contact your bank immediately and reference your cancellation confirmation email.
• If Glovo disputes your chargeback or refund claim, escalate to the Central Bank of Ireland with all documentation.
• Delete the Glovo app from your phone if you no longer use the service, but only after confirming cancellation in writing.

Glovo contact details and cancellation address in ireland

Use these details to contact Glovo about your subscription or cancellation.

Customer support email: [email protected] (or contact form at www.glovo.ie/contact)

Cancellation method: Via the Glovo app (Settings > Subscriptions > Cancel), via the website, or email to the address above with the subject "Cancellation request".

Mailing address: Glovo does not publish a physical office address for Ireland. All contact must be made through the app, website support form, or email to [email protected]. If Glovo fails to respond within 14 days, escalate your complaint to the Central Bank of Ireland, Prudential Regulation Authority Consumer Contact Centre, or your local consumer rights body.

Summary and next steps

Cancelling your Glovo Prime subscription is a straightforward process that takes fewer than five minutes via the app or website. Irish and EU consumer law explicitly protect your right to cancel recurring subscriptions at any time without penalty, and Glovo must process refunds within 14 days if you've been charged outside a trial period or without clear prior notice. If Glovo refuses to refund you or continues to charge you after you cancel, you can dispute the charge through your bank or lodge a complaint with the Central Bank of Ireland. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their consumer rights. Take action today: cancel via the app, save your confirmation, and monitor your next bank statement to confirm charges have stopped. Your money is yours to control.