How to cancel your Superprof subscription and protect your money in ireland

What you need to know about Superprof

Superprof is an international tutoring platform that connects students across Ireland with private tutors in academic subjects, languages, music, and sports coaching. The platform operates a Student Pass subscription model in Ireland, priced at approximately €39 per month, which grants you unlimited access to contact tutors and arrange lessons directly through the system. Tutors set their own hourly rates, and you pay them separately for actual lessons-the Student Pass fee is purely for access to the tutor directory and messaging system.

The platform appeals to Irish students and parents seeking flexible, local tutoring options without long-term contracts. You can find tutors teaching in-person in your area or remotely, compare rates across subjects, and many tutors offer a first lesson free. However, like all subscription services, the Student Pass comes with automatic renewal terms that you need to manage actively to avoid unwanted charges.

Why irish consumers choose Superprof

You might use Superprof because it offers a large pool of verified tutors, transparent hourly rates, and the flexibility to stop lessons whenever you wish. The platform removes the barrier of finding a tutor through word-of-mouth or agencies-you can search by subject, location, and price in minutes. For exam preparation, language learning, or skill development, this instant access appeals strongly to busy families across Ireland.

Why you might want to cancel

Common reasons to cancel include finding a permanent tutor and moving lessons off-platform, completing exam preparation, dissatisfaction with tutor availability or quality, or simply deciding the €39 monthly fee no longer represents good value. You may also cancel if unexpected renewal charges appear without clear notice, or if you prefer to manage tutoring through a different method entirely.

Your consumer rights when cancelling in ireland

Irish consumer law provides you with specific protections when cancelling distance contracts like the Superprof Student Pass.

The 14-day cooling-off period explained

Under the Consumer Rights Act 2022 and the Distance Marketing Directive, you have the right to cancel any distance contract (including online subscriptions) within 14 calendar days from the date the contract is concluded, without penalty or explanation. This cooling-off period applies to the Superprof Student Pass. For services, the clock starts from the date you activate the subscription, not from the date you sign up.

If you cancel within this 14-day window, Superprof must refund all charges you have paid, provided you have not used the service substantially. If you have actively used the platform to contact tutors or arrange lessons during these 14 days, Superprof may apply a charge for the service actually provided-but this must be proportionate and transparent. Yafee advisors recommend documenting your cancellation request in writing to establish a clear timeline for your protection.

Cancellation rights after the cooling-off period

After 14 days, your right to cancel becomes a contractual matter rather than a statutory right. Superprof's terms should specify how you can terminate the Student Pass subscription and when the termination takes effect. Most subscriptions renew monthly, which means you can typically cancel before your next renewal date to avoid another charge. You do not have an automatic statutory right to a refund after the cooling-off period unless the service fails to meet standards or Superprof breaches the contract.

Nevertheless, you retain the right to cancel the subscription at any time once the cooling-off period expires. This right is grounded in the principle of consumer fairness and the contractual terms you agreed to upon subscription. Check Superprof's terms and conditions to establish the exact notice period required-typically this is between 7 and 30 days before your next billing date.

Your legal position

Under Irish consumer law, you are protected as follows: within 14 days of activation, you may cancel without reason; after 14 days, you may cancel according to the terms of service, but Superprof must honour your cancellation request and cease billing. If Superprof fails to stop billing or refuses your cancellation, you can file a complaint with the Competition and Consumer Protection Commission (CCPC), which enforces consumer protection law across Ireland. The CCPC can investigate breaches and compel refunds or corrective action.

Pricing and subscription details

Understanding Superprof's pricing structure helps you decide whether cancellation aligns with your budget and tutoring needs.

The Student Pass provides unlimited access to the tutor directory and messaging system for one calendar month. Lesson charges are negotiated directly with each tutor and are not included in the pass price. This separation means you can cancel the Student Pass without affecting any ongoing lessons you have arranged.

Why you should cancel: reasons and scenarios

Before you cancel, clarify whether cancellation truly serves your needs.

Signs you should cancel

You should consider cancellation if you have secured a permanent tutor and arranged lessons off-platform, if you have completed your exam preparation or course, or if you find the €39 monthly cost no longer justifiable against the tutoring value you receive. Additionally, if Superprof has failed to deliver tutors matching your requirements, or if unexpected renewal charges have appeared without adequate notice, cancellation protects you from further charges.

When to keep your subscription

You may keep your Student Pass if you are actively searching for a new tutor, need flexibility to arrange multiple tutors for different subjects, or expect to resume lessons within the next month. If you find the platform valuable for trial lessons or exploring tutor options before committing long-term, the monthly cost may justify continued subscription. Yafee recommends evaluating this decision monthly rather than assuming automatic renewal serves your evolving needs.

How to cancel your Superprof subscription

Follow these steps to cancel your Student Pass effectively and establish a clear record of your cancellation request.

Step one: locate your account settings

1. Open Superprof.ie and log in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your account profile by clicking your name or profile icon in the top right corner.
   • Select "Account settings" or "My profile" from the dropdown menu.
3. Locate the "Subscriptions" or "Billing" section within your account settings.
   • This section displays your active Student Pass and renewal date.

Step two: initiate cancellation through the platform

1. Find the "Cancel subscription" or "Manage subscription" button within the Subscriptions section.
   • Click this button to open the cancellation workflow.
2. Select your reason for cancellation from the dropdown menu provided.
   • Superprof may ask why you are cancelling-provide honest feedback to help them improve their service.
3. Confirm your cancellation request by clicking "Confirm cancellation" or similar.
   • The platform will display a confirmation message and confirm your cancellation effective date.
4. Take a screenshot or print the confirmation page for your records.
   • Save this document as evidence of your cancellation request.

Step three: verify cancellation via email

1. Check your registered email inbox (and spam folder) for a confirmation email from Superprof within 24 hours.
   • This email should confirm the cancellation date and your final billing date.
2. If you do not receive confirmation within 24 hours, contact Superprof's customer service directly.
   • Email: [email protected]
   • Telephone: +33 6 66 479 2778
3. Include your account email address and the date you submitted your cancellation request in your support message.
   • Request written confirmation that your cancellation has been processed.

Step four: written cancellation as backup (if required)

If the platform method fails or you encounter technical issues, you can submit a written cancellation letter to Superprof's registered address. This method provides legal certainty under Irish consumer law, as written notice creates a documented record of your cancellation intent. Yafee advises using this method if you cancel after the 14-day cooling-off period and wish to establish precise evidence of your cancellation date for dispute resolution.

1. Compose a formal cancellation letter using a template provided below.
   • Include your full name, account email, and account number (if you have it).
   • State clearly: "I hereby cancel my Superprof Student Pass subscription effective immediately."
   • Include the date you submit the letter.
2. Send the letter via registered post or a trackable courier service to Superprof's address.
   • Superprof's registered office: Service des Ressources Humaines, 1-2 Rue des Fossés Saint Bernard, 75005 Paris, France.
   • Using trackable post creates proof of delivery, which protects you if Superprof claims non-receipt.
3. Retain the proof of posting receipt and the copy of your letter.
   • These documents establish the date Superprof received your cancellation request, which is critical if billing disputes arise later.

What happens after you cancel

Understanding the post-cancellation process ensures you avoid unexpected charges and manage any remaining account activity.

Cancellation effective date and final charges

Upon cancellation, Superprof will cease your Student Pass at the end of your current billing cycle (typically the end of the calendar month). You will not be charged for the following month. If you cancel partway through a billing month, you are not entitled to a pro-rata refund after the 14-day cooling-off period, unless your contract terms specify otherwise or Superprof has breached the service agreement.

In consequence, if you cancel on the 15th of a month and your next renewal is on the 1st of the following month, you retain access until that renewal date passes. After the renewal date, your Student Pass access terminates automatically. You can still contact tutors you have arranged lessons with directly, using their contact information from your message history.

Refund eligibility and timeline

Your refund eligibility depends on when you cancel within the 14-day cooling-off period. If you cancel within 14 days of activation and have not substantially used the platform, Superprof must refund 100% of charges paid, including the €39 subscription fee. The refund should be processed to your original payment method within 14 business days of Superprof receiving your cancellation request.

After 14 days, you are not automatically entitled to a refund unless: (a) the service has failed to meet the standards promised in Superprof's terms, (b) Superprof has breached the contract, or (c) the service was not delivered. In these cases, you can request a refund and escalate to the CCPC if Superprof refuses. Yafee has helped thousands of consumers recover refunds through formal complaint procedures when companies ignore cancellation requests or continue billing after cancellation.

Access after cancellation

Once your cancellation takes effect, you lose access to the Student Pass features: you cannot message tutors through the platform, view the tutor directory, or arrange new lessons via Superprof. However, your account remains visible to you for historical purposes-you can review past messages and tutor information. If you wish to delete your account data entirely, contact Superprof's customer service to request account deletion under data protection rights (GDPR).

Common mistakes when cancelling Superprof

Cancelling Superprof is straightforward, but several avoidable errors can delay the process or lead to disputed charges. Yafee recommends reviewing these pitfalls before you submit your cancellation.

Assuming cancellation stops future charges automatically

Many subscribers believe that simply stopping their use of Superprof halts billing automatically. This is incorrect. Superprof operates auto-renewing subscriptions, meaning your Student Pass renews each month unless you explicitly cancel. Silence or non-use does not prevent renewal charges. You must actively cancel through the platform or send written notice to stop billing.

Failing to keep cancellation evidence

If you cancel via the platform, you may assume the confirmation message is sufficient proof. However, email confirmations can be lost, deleted, or disputed. Always take screenshots of confirmation pages, save confirmation emails to a separate folder, and if you cancel by post, retain the proof of postage receipt. This evidence protects you if Superprof later claims they never received your cancellation or disputes the cancellation date.

Cancelling without checking the renewal date

The cancellation timing matters. If you cancel on the 28th of a month and your renewal date is the 1st of the following month, you may be charged before your cancellation takes effect. Verify your next renewal date before cancelling, and if necessary, request that Superprof process your cancellation effective the renewal date, not the date you submitted the request. This prevents a final unwanted charge.

Contacting the wrong support email or number

Superprof operates in multiple countries and languages. Always use the Irish or English support contact to ensure your request reaches the correct team. Using an incorrect email or phone number delays your response and may mean your cancellation request is never processed. The verified contacts for English support are: [email protected] and +33 6 66 479 2778.

What to do if Superprof refuses to cancel

In rare cases, Superprof may ignore your cancellation request, claim non-receipt, or continue billing after you have cancelled. Irish consumer law provides you with escalation routes.

Step one: escalate to customer service formally

1. Send a formal written complaint (separate from your cancellation request) to [email protected].
   • Title the email "Formal complaint: cancellation not processed" or "Formal complaint: billing after cancellation."
   • Include: your account email, the date you cancelled, screenshots of your cancellation confirmation, and proof of any charges after cancellation.
   • Request a written response within 14 days.
2. If Superprof does not respond within 14 days, send a follow-up email referencing your original complaint.
   • State clearly that you expect a response within a further 7 days, or you will escalate to the Competition and Consumer Protection Commission.

Step two: contact the competition and consumer protection commission (CCPC)

The CCPC is the statutory body responsible for enforcing consumer protection law in Ireland, including the Consumer Rights Act 2022. If Superprof fails to cancel your subscription or refuses to refund charges after cancellation, you can file a formal complaint with the CCPC.

1. Visit the CCPC's official complaint portal at ccpc.ie/make-a-complaint.
   • The CCPC accepts complaints about unfair contract terms, non-delivery of services, and failure to process cancellations.
2. Provide the following information:
   • Your name, contact details, and account email with Superprof.
   • A detailed timeline of your cancellation request and Superprof's response (or lack thereof).
   • Screenshots of your cancellation confirmation, confirmation emails, and proof of any unwanted charges.
   • Copies of all communications with Superprof's customer service.
3. The CCPC will investigate and contact Superprof on your behalf.
   • If Superprof has breached consumer law, the CCPC can compel them to cancel your subscription, refund charges, and implement corrective action.

Pricing and subscription comparison table

This table compares Superprof's Student Pass against alternative tutoring platforms to help you decide whether cancellation aligns with your needs.

Superprof's pricing sits at the mid-range for online tutoring platforms. The key advantage is the separation of the subscription fee from tutor payment, which gives you flexibility to use the platform for browsing without committing to lesson costs. If you find the €39 monthly fee excessive or prefer a platform that includes tutor costs in the subscription, consider the alternatives listed above before cancelling.

Checklist for safe cancellation

Use this checklist to ensure you cancel Superprof correctly and protect your money and data.

• Note your account email address and any account number visible in your account settings.
• Identify your current billing cycle end date (your renewal date).
• Log into your Superprof account and locate the Subscriptions section.
• Click "Cancel subscription" and confirm your cancellation request.
• Take a screenshot of the confirmation page showing the cancellation date.
• Check your email within 24 hours for Superprof's confirmation email.
• Save the confirmation email to a separate folder labeled "Superprof Cancellation."
• Verify that you are not charged on your next renewal date (check your bank statement).
• If you are charged after cancellation, request a refund immediately via email to [email protected].
• If Superprof fails to respond within 14 days, file a complaint with the CCPC at ccpc.ie/make-a-complaint.
• For future reference, request account deletion (GDPR) if you wish to remove your data from Superprof's systems.

Contact details and escalation

If you encounter issues during cancellation or need to escalate a complaint, use the following contact information.

Superprof customer service

• Email: [email protected]
• Telephone: +33 6 66 479 2778
• Registered office: Service des Ressources Humaines, 1-2 Rue des Fossés Saint Bernard, 75005 Paris, France
• Cancellation address (written notice): Service des Ressources Humaines, 1-2 Rue des Fossés Saint Bernard, 75005 Paris, France

Irish consumer protection authority

• Organisation: Competition and Consumer Protection Commission (CCPC)
• Website: ccpc.ie
• Complaint portal: ccpc.ie/make-a-complaint
• Telephone: 01 402 5555 (general enquiries)
• Address: Georges Quay House, Georges Quay, Dublin 1, D01 VF5 Ireland

Summary: cancelling Superprof safely in ireland

Cancelling your Superprof Student Pass is straightforward when you follow the legal framework and procedural steps outlined in this guide. Under the Consumer Rights Act 2022, you have the right to cancel within 14 days of activation without penalty. After 14 days, you can cancel according to the terms you agreed to, typically by notifying Superprof before your next renewal date.

To cancel safely, log into your Superprof account, click "Cancel subscription" in the Subscriptions section, and confirm your request. Save your confirmation and monitor your bank statements to ensure billing stops. If Superprof continues charging you or refuses to cancel, escalate the complaint to the Competition and Consumer Protection Commission (CCPC), which has authority to compel refunds and corrective action.

Keep written records of all cancellation communications, take screenshots of confirmation pages, and file backup written notice via registered post if platform cancellation fails. This evidence protects you in disputes and satisfies the legal requirement for documented notice.

Furthermore, evaluate whether cancellation truly serves your needs. If you are actively searching for a tutor or expect to resume lessons within 30 days, you may retain your Student Pass. However, if you have secured a permanent tutor, completed exam preparation, or found the €39 monthly fee unjustified, cancellation prevents future unwanted charges and allows you to redirect spending to direct tutor payments or alternative platforms.

Yafee specialises in contract cancellation and consumer rights protection across Ireland. If you need assistance interpreting Superprof's terms, drafting a cancellation letter, or understanding your legal rights, visit Yafee.com for expert guidance. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and navigate disputes with service providers. Whether you are cancelling Superprof or another subscription service, Yafee provides clear, actionable legal advice grounded in Irish consumer law.