How to cancel your Xplora subscription in ireland: a legal guide to your rights and the steps you need to take

Why you might want to cancel Xplora

Xplora is a provider of children's smartwatches paired with recurring subscription services for connectivity, messaging, voice calls and location tracking. When you purchase an Xplora watch, you enter into two separate but linked contracts: one for the hardware device itself, and another for the Xplora Connect subscription service that keeps the watch operational. The subscription packages-whether monthly rolling plans or fixed 12-month and 24-month contracts-include voice minutes, messaging allowance and real-time location data updates. Understanding why and when you want to cancel matters because it determines which legal protections apply to you and what notice period you must give.

Common reasons irish subscribers cancel

Parents and carers in Ireland cancel Xplora subscriptions for several reasons. Your child may outgrow the watch and no longer need the service. The monthly or annual subscription fees may become unaffordable, or you may wish to switch to a different provider that better suits your needs. Some subscribers discover unexpected automatic renewal charges appearing on their bank statement months after they believed they had cancelled. Others experience difficulty locating the correct cancellation method, receive unclear confirmation that their subscription has actually stopped, or find that billing continues after they attempted to terminate the contract. These frustrations underscore why following the correct cancellation procedure-and documenting each step-protects you from surprise charges and unintended contract extensions.

The cost of getting cancellation wrong

A failed cancellation attempt can result in months of unwanted charges, missed refund deadlines, and the burden of proving you sent your cancellation notice. If you miss a notice period, you may be locked into your contract until the minimum commitment term expires. If you fail to cancel during the 14-day cooling-off period, you lose the statutory right to a full refund. Yafee specialises in helping Irish consumers navigate these pitfalls by providing clear, legally grounded cancellation guidance tailored to your subscription type and circumstances.

Your consumer rights under irish and EU law

Ireland's Consumer Rights Act 2015 and the EU Consumer Rights Directive 2011/83/EU establish robust protections when you purchase goods and services at a distance (including online).

Right to cancel during the 14-day cooling-off period

If you purchased your Xplora subscription online or at a distance-rather than face-to-face in a physical shop-you have a statutory 14-day cooling-off period from the date you receive the product. This period is a consumer protection right, not a courtesy. During this window, you can cancel your entire contract for any reason and receive a full refund of all payments made, minus only the cost of any services you have already consumed. You do not need to justify your decision or provide an explanation.

To exercise this right, you must notify Xplora in writing within 14 days. Yafee recommends you keep a copy of your cancellation notice and proof of sending-such as a tracking receipt, email read receipt, or certified post documentation-because the burden of proof falls on you if a dispute arises. If Xplora refuses your refund claim, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's designated enforcement body for consumer law.

Right to cancel after the cooling-off period

Once the 14-day cooling-off period has passed, your cancellation rights depend on the type of contract you hold. If you agreed to a binding 12-month or 24-month fixed-term contract, you can only cancel before the term end date if the contract itself explicitly allows early termination, or if Xplora has breached the agreement (for example, by failing to provide the service). Breaking a fixed-term contract without contractual permission may result in early termination fees, which Xplora can legally deduct from any refund due.

If you hold a month-to-month rolling subscription with no fixed term, you have the right to cancel at any point, usually with one month's notice as standard. Always check your original contract documentation or your account dashboard to confirm which agreement type you signed.

Protection against unfair contract terms

The Consumer Rights Act 2015 protects you against unfair or misleading contract terms. If Xplora's cancellation terms are unclear, hidden in dense small print, or require you to pay disproportionate penalties for early exit, you may have grounds to challenge them. For example, if a clause forces you to pay the entire remaining value of a 24-month contract as a penalty for cancelling after month two, that term may be deemed unfair. Yafee guides you through these protections and helps you identify whether your contract contains terms that breach Irish consumer law.

Your legal position

You hold the legal advantage. Irish and EU law presume you are a consumer entitled to statutory protections unless Xplora can prove otherwise. You do not need to act quickly or accept unfair terms just to resolve a dispute. If Xplora refuses to honour your cancellation rights, you can lodge a formal complaint with the CCPC, which has the power to investigate and enforce compliance. Keep all documentation-order confirmations, payment receipts, emails, screenshots of the account dashboard, and copies of your cancellation notice-to support your position if escalation becomes necessary.

Methods to cancel your Xplora subscription

Xplora provides several channels through which you can submit a cancellation request, each with different documentation requirements and response times.

Cancel through your Xplora connect account online

The fastest and most transparent method is to cancel directly through the Xplora Connect web portal, where you can document every step and receive immediate confirmation. Access the platform at connect.xplora.com, sign in with your account credentials, navigate to "Subscription Settings" or "Account Management," locate the "Subscription Details" section, and select the option to cancel or "End Subscription." The system will typically ask you to confirm your cancellation and may offer you alternatives (such as a discount to remain) before processing your request. Once you confirm, the platform generates a cancellation confirmation message with a timestamp and reference number. Screenshot this confirmation immediately and save it to a secure folder on your device. This digital record serves as your proof of cancellation if any billing dispute arises later.

Cancel by email to customer support

If the online cancellation option is unavailable or unclear, contact Xplora's customer support team by email. Send a formal written request to their customer support address (check your account dashboard or the company website for the current email address). Your email must include your full name, account number, the email address associated with your subscription, and a clear statement: "I wish to cancel my Xplora subscription effective immediately" or "effective [specific date]." Use a standard email account (not a shared device) so the company can verify you are the account holder. Send the email from the email address registered to your Xplora account when possible. Request a read receipt and save the confirmation automatically generated by your email provider. Within 3 to 5 working days, Xplora should respond with written confirmation that your subscription has been cancelled. If they do not respond within this timeframe, follow up with a second email and consider escalating to the CCPC.

Cancel by telephone with documented confirmation

You can cancel by telephone, but this method carries higher risk because you lack a written record of the conversation unless you take additional steps. Call Xplora's customer support line (the number appears on your invoice or account dashboard), confirm you are speaking to an authorised representative, and request to cancel your subscription. Ask the representative to provide you with a cancellation reference number and confirm the effective cancellation date. During the call, take detailed notes including the representative's name (or ID number), the time and date of the call, and the cancellation reference. Immediately after the call, send a follow-up email to customer support stating: "I cancelled my Xplora subscription by telephone on [date] at [time] with [representative name], reference number [number]. Please confirm receipt of this cancellation." This creates a written trail linking your verbal request to a documented confirmation.

Cancel by registered post

If you require legal certainty and plan to pursue a refund claim, send your cancellation notice by registered post (An Post Registered Mail). Address your letter to Xplora's registered company address (obtain this from their website or Companies House), include your full name, account number, subscription email address, and a clear statement of cancellation. An Post will provide you with a tracking number and delivery confirmation, which constitutes proof of sending under Irish law. Keep the receipt and tracking documentation indefinitely. Send the letter at least 7 to 10 working days before your next billing date to ensure it arrives before payment is processed. This method is the most legally robust because it creates an irrefutable timestamp and proof of service.

Step-by-step cancellation process

Follow these precise steps to cancel your Xplora subscription successfully and protect yourself from future charges.

Step 1: locate your contract and current billing date

1. Find your original order confirmation email, invoice, or account dashboard
   • Note the subscription start date, contract term (monthly, 12-month, or 24-month), and the date your next billing cycle begins
   • Identify whether you are within the 14-day cooling-off period (from product receipt date) or outside it
   • Check the cancellation clause in your contract to see what notice period you must provide
2. Calculate your notice deadline
   • If you are within 14 days of purchase, you can cancel immediately with no notice period required
   • If you are on a month-to-month rolling plan, provide one month's written notice before your next billing date
   • If you are in a fixed-term contract, note the contract end date and check whether early cancellation is permitted

Step 2: choose your cancellation method and prepare your notice

1. Select the method that best suits your situation (online is fastest; registered post is most legally secure)
   • If cancelling online, log into your Xplora Connect account now and navigate to Subscription Settings to confirm the option is available
   • If cancelling by email or post, draft your cancellation notice in a text editor first, save a copy, then send
2. Compose your cancellation message with the following elements
   • "I am writing to cancel my Xplora subscription effective [date, or immediately]"
   • Your full name, account email, and account number
   • Statement that you wish to receive a refund of any unused subscription fees if you are within the cooling-off period or if your contract permits
   • A request for written confirmation of cancellation and the effective date

Step 3: submit your cancellation request

1. Online method
   • Log into connect.xplora.com, locate Subscription Settings, and click "Cancel Subscription" or equivalent
   • Confirm the cancellation when prompted and wait for the on-screen confirmation message
   • Screenshot the confirmation page immediately, including the URL, timestamp, and reference number
   • Save the screenshot to a secure location (cloud storage, email to yourself, external drive)
2. Email method
   • Copy your cancellation notice into the email body (do not send as an attachment)
   • Send from your account email address to the customer support email address listed on your dashboard
   • Request a read receipt and do not send the email as "high priority" (which may trigger spam filters)
   • Wait for the automatic read receipt confirmation; screenshot it for your records
3. Registered post method
   • Print your cancellation notice and sign it in blue ink (not black, to prove it is original)
   • Place it in an envelope addressed to Xplora's registered office address
   • Take the envelope to your local An Post office and request Registered Mail
   • Provide your own return address so An Post can send you a tracking receipt
   • Keep the receipt and tracking number permanently

Step 4: await and document confirmation

1. Set a reminder to check for Xplora's response within 5 working days
   • Check your email inbox and spam/junk folder regularly
   • Log into your Xplora Connect account and review any notifications or messages
2. When Xplora responds, save all correspondence
   • Take screenshots of any confirmation emails or account messages
   • Print copies and store them in a secure folder or cloud storage
   • Note the cancellation reference number and effective date in a separate document
3. If Xplora does not respond within 5 working days
   • Send a follow-up email: "I submitted a cancellation request on [date]. Please confirm receipt and the status of my request."
   • Wait another 3 working days for a response
   • If still no response, escalate to the CCPC (see "After cancellation" section)

Step 5: verify cancellation and stop any future charges

1. Check your subscription status on your Xplora Connect account dashboard at least 7 days after your cancellation was confirmed
   • Log in and verify that your subscription no longer appears as "active"
   • Check that no new charges are scheduled for future dates
2. Monitor your bank account or credit card statement
   • For the next 2 billing cycles (at least 60 days), review your statement to confirm no charges appear from Xplora
   • If a charge appears after your cancellation was confirmed, dispute it immediately with your bank

Refund entitlements and how to claim

Your refund eligibility depends on which point in your subscription lifecycle you cancel and whether your contract permits refunds on early termination.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of receiving your Xplora watch, you are entitled to a full refund of all subscription fees paid, minus only the cost of services you have already used (measured in days). For example, if you purchased a one-month subscription at €12 and cancelled after 5 days, Xplora can deduct approximately €2 (5 days' usage) and refund approximately €10. You are not liable for any restocking fees, early termination charges, or administrative costs during the cooling-off period. To claim this refund, state in your cancellation notice: "I am cancelling within the statutory 14-day cooling-off period and request a full refund of subscription fees minus usage costs." Xplora must process the refund within 14 days of receiving your cancellation notice, according to the Consumer Rights Act 2015. If the refund does not appear within this timeframe, contact your bank and lodge a chargeback dispute.

Refunds after the cooling-off period on fixed-term contracts

If you are in a 12-month or 24-month fixed-term contract and cancel before the contract end date, your refund depends on your specific contract terms. Many fixed-term contracts include an early termination fee equal to the remaining subscription value. For example, if you are 6 months into a 12-month contract at €100 per year (€8.33 per month), Xplora may charge you €50 (the remaining 6 months' cost) as a penalty. However, this fee must be proportionate to Xplora's genuine losses. If Xplora cannot demonstrate that the fee reflects actual harm or cost to them, the term may be unfair under the Consumer Rights Act 2015. Yafee can help you assess whether your early termination fee is legally enforceable or whether you have grounds to dispute it.

Refunds on month-to-month rolling subscriptions

If you are on a month-to-month rolling plan with no fixed term, you are entitled to cancel with standard notice (usually one month) and receive a refund of any fees paid for the period after your cancellation takes effect. For example, if you pay €10 on the first of each month and submit a cancellation notice on the 15th of the month, Xplora cannot charge you for the following month. Refunds on rolling plans are typically processed within 5 to 10 working days after your cancellation effective date.

How to claim your refund if it is not processed automatically

When you cancel, state in your cancellation notice: "I request a refund of all fees for services not yet provided, calculated as [amount]." If Xplora does not process the refund within the required timeframe, send a follow-up email: "I cancelled my subscription on [date] and have not received the refund owed to me. Please process this refund within 5 working days and provide a receipt." If Xplora continues to refuse, escalate to the CCPC or your bank. If you paid by credit card, you can initiate a chargeback with your card issuer, which reverses the charge while the dispute is investigated. Yafee advises all Irish consumers to keep detailed records of every communication about refunds, as this evidence is crucial if you need to escalate a claim.

Pricing and subscription terms compared

Understanding the cost of different Xplora subscription plans helps you assess whether cancellation makes financial sense or whether a plan change is preferable.

The pricing table above shows typical costs at the time of publication. Actual prices may vary by region and Xplora may update rates. If you are considering cancellation because of cost, contact Xplora first to ask whether a cheaper plan is available. Moving to a month-to-month rolling plan, if you are currently in a fixed contract, may eliminate future early termination fees when you do decide to cancel.

After cancellation: what happens next

Cancellation does not end instantly. Understanding the timeline and what happens to your device and data protects you from unexpected charges and loss of service.

Timeline of events after you submit cancellation

Once Xplora receives your cancellation request, their standard process unfolds over several days. Immediately upon receipt, your account moves to "cancellation pending" status, though services may continue for the remainder of your billing cycle. Within 2 to 5 working days, Xplora confirms the cancellation in writing and specifies the effective date (usually the end of your current billing period or immediately, depending on your contract and notice given). At the effective date, your subscription access ceases. The watch itself remains your property, but it becomes inoperable without an active Xplora subscription because the device is designed to function only with ongoing connectivity services. Any fees scheduled for after the effective date are not charged. Refunds, if owed, process within 5 to 14 working days after the effective date and appear as a credit to your original payment method.

What happens to your watch after cancellation

You retain ownership of the physical Xplora watch device itself. It does not remotely disable or "brick" on the company's side. However, the watch becomes non-functional because it requires an active subscription to provide location tracking, messaging, voice calls and data connectivity. If you wish to reactivate the watch in the future, you can purchase a new subscription at any time. Alternatively, you can sell the watch on a secondhand market, but potential buyers must understand that they will need to purchase a separate Xplora subscription to use it. The watch holds no data once your subscription ends; Xplora deletes your location history, contact lists and messages within 90 days of cancellation in accordance with GDPR (the General Data Protection Regulation).

What happens to your personal data

When your subscription cancels, your personal data (account details, location history, messages, contact lists) is retained for a limited period for billing and legal purposes. Under GDPR, Xplora must delete personal data within 90 days of cancellation unless they have a legal obligation to retain it (such as for tax or fraud investigation purposes). You have the right to request early deletion. If you want to be certain your data is removed, send an email to customer support stating: "Please delete all personal data associated with my account [account number] within 30 days of cancellation in accordance with GDPR Article 17 (right to erasure)." Yafee recommends this step for parents concerned about children's location history or contact information being retained by a third party after cancellation.

Verification checklist after cancellation

Use this checklist to verify your cancellation is complete and no further charges will appear:

• Xplora has sent you written confirmation of cancellation with an effective date
• Your Xplora Connect account dashboard shows the subscription as "inactive" or "cancelled"
• No future billing dates or charges are visible in your account
• Your bank or credit card statement shows no charges from Xplora after the effective date
• You have saved all cancellation correspondence (emails, screenshots, letters) to secure storage
• You have noted the cancellation reference number and effective date in a separate document
• If a refund was promised, the credit has appeared in your account within 14 days
• The watch device remains in your possession (if you wish to keep it)

If any of these items are not satisfied 14 days after your cancellation effective date, escalate to the CCPC or your bank immediately.

Common mistakes to avoid

Most cancellation disputes arise not from Xplora's refusal to cancel, but from consumers failing to follow the correct procedure or losing proof of their request.

Mistake 1: cancelling only through the watch app, not the online account portal

The Xplora smartwatch app may allow you to deactivate or pause services, but this is not the same as cancelling your subscription. A pause or deactivation can be reversed automatically when you reactivate the app, and billing may continue. Always cancel through the main Xplora Connect web portal (connect.xplora.com) or through direct contact with customer support, not through the watch app alone. If you use only the app and Xplora continues to charge you, you have no documented evidence of a cancellation attempt, which weakens your position if you need to dispute the charges.

Mistake 2: assuming deletion of the app means cancellation

Simply deleting the Xplora app from your phone or removing the watch does not cancel your subscription. The app is only an interface; the underlying subscription contract remains active unless you formally terminate it through the proper channels. Billing continues regardless of whether you use the app. Yafee frequently advises parents who assumed deleting the app would stop charges, only to discover months later that they were still being billed. Always explicitly cancel the subscription in writing.

Mistake 3: failing to provide written proof of cancellation

If you cancel by telephone without sending a follow-up confirmation email, you lack written evidence that you requested cancellation. If Xplora disputes your claim or continues charging you, you cannot prove you attempted to cancel. Always cancel online (which creates automatic proof) or submit your cancellation request in writing and retain a copy.

Mistake 4: missing the notice period deadline

If your contract requires 30 days' notice and you submit your cancellation on the 28th day before your next billing date, your cancellation may not take effect until the following month. Check your contract's notice requirements before submitting your request and calculate your deadline carefully. Submit your cancellation at least 5 to 7 working days before the deadline to account for delivery delays.

Mistake 5: not keeping copies of refund correspondence

If Xplora promises a refund but does not process it, you need evidence that they made that promise. Keep all emails, screenshots and correspondence related to refunds. If a refund does not arrive within the promised timeframe, you can use this evidence to file a chargeback or escalate to the CCPC.

Mistake 6: paying Xplora to "cancel" through a third party

Scammers occasionally advertise services claiming they will cancel Xplora subscriptions for a fee. Do not pay anyone to cancel on your behalf. You can cancel for free directly with Xplora. If you have already paid a scammer, report them to the Gardaí (Irish police) and the CCPC immediately.

Escalation: what to do if Xplora refuses to cancel

If Xplora ignores your cancellation request, refuses to process a valid cooling-off refund, or continues billing after you have cancelled, you have formal escalation routes under Irish consumer law.

Step 1: send a formal demand letter

Before escalating to a regulator, send Xplora a formal written demand. Use registered post (An Post Registered Mail) and address it to Xplora's registered office. State clearly: "I cancelled my subscription on [date] by [method] and have not received written confirmation. I request confirmation of cancellation and any refund owed within 7 days, or I will escalate this matter to the Competition and Consumer Protection Commission." Keep the tracking receipt as proof of sending.

Step 2: lodge a complaint with the CCPC

If Xplora does not respond to your demand letter within 7 days, or if they refuse your cancellation or refund request, file a formal complaint with the Competition and Consumer Protection Commission. The CCPC is the Irish enforcement body responsible for consumer rights breaches under the Consumer Rights Act 2015. You can file a complaint online at www.ccpc.ie or by post. Include copies of all correspondence (order confirmations, cancellation notices, emails, screenshots, bank statements) and a summary of what happened. The CCPC investigates complaints at no cost to you and can force companies to comply with the law, including issuing refunds and paying compensation.

Step 3: initiate a chargeback with your bank

If you paid Xplora by credit card or debit card, you can initiate a chargeback-a formal reversal of the charge-through your bank. Contact your bank's dispute resolution team, explain that you cancelled your subscription but continued to be charged, and request a chargeback. Your bank will investigate and, if they find in your favour, reverse the charge. Provide your bank with copies of your cancellation notice and any response from Xplora. A successful chargeback protects you from future unauthorised charges and sends a strong signal to Xplora that you are serious about your cancellation.

Step 4: pursue a small claim in the district court

If the amount owed is relatively small (under €6,348), you can file a claim in the District Court without legal representation. You would claim the refund amount plus statutory interest (8% per annum under the Late Payment of Commercial Debts (Interest) Act 1998). The court process is slower than CCPC escalation but gives you a binding legal judgment that Xplora must obey. Yafee guides consumers through each step of this process to ensure you understand your options and can make an informed decision about which escalation route best suits your situation.

Preventing future billing problems: what to track

Protecting yourself from unwanted charges requires you to monitor your accounts actively and retain key documents indefinitely.

Documents to save permanently

Retain indefinitely: your original order confirmation, invoice and contract terms; your cancellation notice and proof of sending; Xplora's confirmation of cancellation and effective date; your bank statements for at least 12 months after cancellation; screenshots of your Xplora Connect account dashboard before and after cancellation; all email correspondence with customer support. Store these in a secure location such as a password-protected cloud folder (Google Drive, OneDrive) or a physical folder in a safe place. If a billing dispute arises months or even years later, these documents will be your evidence.

Red flags to watch for after cancellation

Monitor your bank and credit card statements monthly for at least 6 months after your cancellation effective date. If you spot a charge from Xplora or a payment processor used by Xplora (such as Stripe, PayPal, or a mobile payment provider), report it immediately to your bank as an unauthorised transaction, even if the amount is small. Do not assume that a single unexpected charge is a clerical error; it may be the first of many if you do not intervene quickly. Log into your Xplora account quarterly (even after cancellation) to verify that your profile still shows "inactive" and no new charges are scheduled. Some companies retain dormant accounts and reactivate them without explicit user consent, so ongoing verification is prudent.

Checklist before you submit cancellation

Use this checklist to ensure you are prepared before you submit your cancellation request:

• You have located your original order confirmation and contract terms (check your email archives or account dashboard)
• You have confirmed whether you are within the 14-day cooling-off period or not
• You have identified your subscription type (month-to-month, 12-month fixed, or 24-month fixed)
• You have calculated the notice period required (if any) and your notice deadline
• You have chosen your cancellation method (online, email, or registered post)
• You have drafted your cancellation notice with your full name, account email, account number, and clear cancellation statement
• You have created a secure folder (digital or physical) to store all cancellation documentation
• You have taken screenshots or printed copies of your current account status (subscription details, next billing date) before cancelling
• You have noted your bank account and credit card details so you can monitor for unwanted charges after cancellation
• You understand whether you are eligible for a refund and approximately how much you should expect to receive

Once all these items are complete, you are ready to proceed with confidence.

Why yafee helps thousands of irish consumers cancel subscriptions

Cancellation disputes cost Irish consumers thousands of euros annually in unwanted charges, missed refund deadlines and unresolved billing problems. Xplora and similar subscription services thrive on complexity; the more confusing the cancellation process, the fewer people successfully cancel, and the higher the company's revenue. Yafee (yafee.com) removes this complexity by translating Irish and EU consumer law into plain, actionable steps tailored to your specific situation. Our guides cover every major subscription and service in Ireland, all grounded in legal frameworks such as the Consumer Rights Act 2015, GDPR and the EU Consumer Rights Directive. Whether you need to cancel Xplora, challenge an unfair contract term, claim a cooling-off refund, or escalate to the CCPC, Yafee provides the knowledge and confidence you need to succeed. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable for breaches of consumer law. Visit yafee.com today to access free, legally grounded guidance on cancelling any subscription service in Ireland.

Summary and next steps

Cancelling your Xplora subscription is a legal right protected by Irish and EU consumer law. If you purchased online, you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund. After this period, your right to cancel depends on your contract type and terms. Month-to-month rolling plans offer maximum flexibility, while fixed-term contracts may include early termination fees. Always cancel through a documented method (online, email or registered post), retain proof of your cancellation request, and monitor your bank statements to verify no further charges appear. If Xplora refuses to cancel or process a refund, escalate to the CCPC, your bank or the District Court. The burden of proof falls on you, so documentation is essential. Yafee specialises in helping Irish consumers navigate these processes with confidence and legal precision. Start your cancellation today using the step-by-step guidance above, and retain all documentation for your records.

Contact information for Xplora

Before escalating to the CCPC, attempt to resolve the matter directly with Xplora using the methods outlined above. If you require their registered office address for formal correspondence, search the Companies House registry (www.cro.ie) using the company name "Xplora" or contact their customer support team through your account dashboard. An Post Registered Mail is the safest method if you require legal proof of service.

Where to get help if cancellation fails

If Xplora refuses your cancellation or refund request:

• Lodge a formal complaint with the Competition and Consumer Protection Commission at www.ccpc.ie or telephone 0818 884 400
• Initiate a chargeback through your bank's dispute resolution team
• Contact Yafee (yafee.com) for bespoke advice on your specific situation and escalation options
• Consult the Citizens Information Board (www.citizensinformation.ie) for free legal guidance on consumer rights in Ireland