How to cancel Auto Replenish and stop recurring charges in ireland

What Auto Replenish is and why you might cancel

Auto Replenish is a recurring-delivery subscription service that sends you chosen beauty and cosmetics products at intervals you select-typically every 2, 3, or 4 months-without requiring you to reorder each time. The company charges your payment method automatically when each shipment dispatches, and you receive a discount (usually around 20 percent) on these repeat deliveries. Many customers value the convenience and savings; others cancel when unexpected charges disrupt their budget, deliveries arrive at inconvenient times, or they discover cheaper alternatives elsewhere.

At Yafee, we understand that subscription services can feel invisible until they're not. You sign up for convenience, but if the service no longer fits your life or budget, you deserve to cancel without friction or hidden fees. This guide walks you through cancelling Auto Replenish, understanding your consumer rights under Irish law, and recovering any money you're owed.

How Auto Replenish works

When you enrol in Auto Replenish, you choose a product and a delivery frequency. The company charges you each time a shipment dispatches, taking the payment automatically from your chosen method. You may receive an introductory discount or trial period before the full recurring charge begins. Some plans offer a prepaid annual option, where you pay upfront for multiple shipments at a steeper discount (around 30 percent), locking you into a year-long commitment. Each charge appears on your bank or card statement under the merchant name.

Why people cancel Auto Replenish

The most common reason customers cancel is an unplanned charge that disrupts their monthly budget. Others cancel because the product doesn't match their actual needs, they've found a cheaper alternative, or deliveries keep arriving at inconvenient times. A smaller but serious group report continuing charges after attempting to cancel, or unwanted shipments that require formal dispute action. Yafee has identified a clear pattern: convenience works only when cadence and product use align. Misalignment triggers cancellation-and often frustration with the process itself.

Your consumer rights under irish law

Ireland's Consumer Rights Act 2015 gives you strong protections when you cancel a subscription service, and Yafee always recommends knowing these rights before you contact the company.

Key protections under the consumer rights act 2015

You have a legal right to cancel any distance contract (including online subscriptions) within 14 calendar days of purchase-your "cooling-off period"-without giving a reason. If you ordered an initial trial or first shipment, that 14-day clock starts from when you confirm your order. For Auto Replenish specifically, this means you can cancel your first subscription cycle within 14 days and receive a full refund of any charges. The company must return your money within 14 days of receiving your cancellation notice, using the same payment method you used to pay.

After the 14-day window closes, your cancellation rights depend on the company's cancellation policy and your contract terms. However, you retain the right to cancel at any time by following the proper procedure-the company simply cannot force you to stay subscribed indefinitely. The Consumer Rights Act 2015 also protects you if Auto Replenish charges you after you cancel; any charge after a valid cancellation is an unauthorised transaction, and you can dispute it with your bank or card provider.

Your legal position

Under the Consumer Rights Act 2015, you have the right to cancel Auto Replenish at any time after the initial 14-day cooling-off period by notifying the company in writing (email or letter). The company must then stop all future charges. If they continue to charge you after you cancel, you can file a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority. You also have the right to dispute the charge with your bank under the Consumer Rights (Distance Marketing) Regulations 2021, which gives you up to 120 days to reverse an unauthorised transaction.

How to cancel Auto Replenish

Yafee recommends following a clear, documented procedure to cancel Auto Replenish and protect your rights if disputes arise later.

Step 1: gather your account and subscription details

Before you contact Auto Replenish, collect the following information:

• Your customer or account number (usually in your order confirmation email)
• The email address linked to your account
• Your full name and billing address
• The subscription product name and delivery frequency
• The date of your most recent charge
• Any confirmation email from Auto Replenish about your subscription

Having this information to hand speeds up the cancellation process and ensures the company cannot claim they cannot locate your account.

Step 2: contact Auto Replenish by phone

Auto Replenish's primary cancellation method is by phone. Call them on 091 555333, Monday to Saturday from 9:30am to 6pm Irish time. When you call, clearly state that you wish to cancel your Auto Replenish subscription. Provide your account details and ask the operator to confirm the cancellation in writing via email. Ask them to specify the date your subscription will stop and confirm that no further charges will occur.

1. Call 091 555333
2. Confirm you are speaking to the correct department (subscriptions or customer service)
3. State your full name, account number, and the email address on file
4. Clearly state: "I wish to cancel my Auto Replenish subscription effective immediately"
5. Ask for the operator's name and a reference number for your call
6. Request written confirmation of cancellation via email within 24 hours

Step 3: send a follow-up email confirmation

Yafee recommends sending an email confirmation after your phone call, even if the operator promises to send one themselves. This creates a documented record of your cancellation request, which is invaluable if a dispute arises later.

Send an email to the contact address on their website (visit replenish.ie/contact) with the following information:

1. Use the subject line: "Cancellation Request-Auto Replenish Subscription-[Your Account Number]"
2. State your full name, account number, and the email address on your account
3. Write: "I am requesting immediate cancellation of my Auto Replenish subscription effective [today's date]. Please confirm that no further charges will be made to my account and provide written confirmation of this cancellation within 5 business days."
4. Include the date and time of your phone call and the operator's name (if provided)
5. Request a confirmation email with the cancellation date and final charge amount
6. Send the email from the address linked to your subscription account
7. Keep a copy of the email and any response for your records

Step 4: visit Auto Replenish in person (if needed)

If you prefer to cancel in person or have not received written confirmation within 5 business days, you can visit Auto Replenish's office:

Auto Replenish, Unit 10, An Fuarán, Moycullen, Co. Galway, H91 HK22, Ireland

Bring a copy of your account details and a form of identification. Ask staff to provide you with a written cancellation receipt dated and signed by the person who processed your request. This receipt is proof of cancellation and protects you if the company claims they never received your request.

Step 5: monitor your bank statement

After cancellation, check your bank or card statement for at least 2 billing cycles to confirm that no further charges appear. If you see a charge after the cancellation date, report it to your bank immediately as an unauthorised transaction. Your bank can reverse the charge within 120 days of the transaction, under the Consumer Rights (Distance Marketing) Regulations 2021.

Refunds and what to expect after cancellation

Understanding your refund entitlement protects your money and ensures you know what to follow up on.

Refunds within the 14-day cooling-off period

If you cancel Auto Replenish within 14 calendar days of your first shipment or subscription confirmation, you are entitled to a full refund of any charges you have already paid. The company must return your money within 14 days of receiving your cancellation notice, using the same payment method you used to pay. If you have already received a product, you may need to return it at your own cost, unless the company offers free returns. Check the return address on your packing slip or contact Yafee for guidance if the company refuses to accept your return.

Refunds after the 14-day period

After the 14-day cooling-off window closes, your refund entitlement depends on Auto Replenish's cancellation policy. Most companies charge no penalty for cancelling a subscription after the trial period, but some may withhold a final month's charge or require you to use up a prepaid balance first. Request clarification from Auto Replenish when you cancel: ask whether any balance remains on your account and whether you will receive a refund or credit note. If a product was damaged or faulty, you retain your right to a refund or replacement under the Consumer Rights Act 2015 for up to 6 years from the date of purchase.

Disputing charges after cancellation

If Auto Replenish charges you after you cancel, you have two options:

1. Dispute with your bank: Contact your bank or card provider and report the charge as unauthorised. Provide your cancellation email or receipt as evidence. Your bank can reverse the charge within 120 days of the transaction.
2. Escalate to the CCPC: If the company refuses to refund you, file a complaint with the Competition and Consumer Protection Commission (CCPC) at ccpc.ie. The CCPC investigates unfair business practices and can force the company to refund you and pay compensation.

Yafee recommends taking screenshots of all charges, cancellation confirmations, and email correspondence before escalating to your bank or the CCPC. This evidence strengthens your dispute and speeds up resolution.

Common mistakes when cancelling Auto Replenish

Cancellation is straightforward if you follow the proper steps, but a few avoidable errors can delay your cancellation or leave you vulnerable to continued charges.

Mistake 1: cancelling only through the website or app (if available)

Some customers assume they can cancel through the Auto Replenish website or app if one exists. However, the company's primary cancellation method is by phone or in-person contact. Cancelling online may not create a documented record, and the company may claim they never received your request. Always use phone or email as your cancellation method, and follow up with written confirmation. Yafee emphasizes this point because phone and email cancellations create a clear audit trail.

Mistake 2: not requesting written confirmation

Telling a customer service operator "I want to cancel" is not enough. If they do not send you a written confirmation email within 24 hours, send your own follow-up email to reinforce your request. Written confirmation is your only protection if the company later claims they never received your cancellation notice or if a charge appears after you cancel.

Mistake 3: cancelling only through your bank (without notifying the company)

If you cancel your card or block Auto Replenish's payments without notifying the company itself, the company may pursue you for the unpaid subscription or attempt to process charges through a different payment method. Always cancel directly with Auto Replenish first, then monitor your bank statement. Only dispute the charge through your bank if Auto Replenish continues to charge you after a valid cancellation.

Mistake 4: failing to keep records

Save every email, confirmation number, receipt, and bank statement showing Auto Replenish charges. If a dispute arises, you will need this evidence to prove you cancelled and that the company charged you after cancellation. Yafee recommends creating a folder on your email or cloud storage specifically for subscription records.

Mistake 5: ignoring charges after cancellation

If a charge appears after you cancel, do not ignore it. Contact Auto Replenish immediately to demand a refund, citing your cancellation confirmation. If they refuse, escalate to your bank or the CCPC within 120 days of the charge. Waiting too long weakens your dispute rights.

Timeline and what to expect

Understanding the cancellation timeline helps you know when to follow up if something goes wrong.

After you cancel Auto Replenish

Cancellation does not end after the company confirms it; you must verify that the subscription has truly stopped and no further charges occur.

Step 1: confirm the cancellation date in writing

Once you receive Auto Replenish's written cancellation confirmation, check that it includes the exact date the subscription stops and the final charge amount (if any). If the confirmation is vague or does not specify a cancellation date, send another email asking for clarification.

Step 2: check your email for any pre-cancellation charges

If Auto Replenish charged you on the same day you cancelled, that charge may be legitimate (if it was already in process when you submitted your cancellation). However, if you see a charge dated after your cancellation date, immediately contact the company to demand a refund or escalate to your bank.

Step 3: monitor your bank statement for 60 days

Set a reminder to check your bank or card statement 30 days after cancellation and again at 60 days. Confirm that no further charges from Auto Replenish appear. If you use online banking, set up an alert for any transactions from the merchant name used by Auto Replenish.

Step 4: keep your cancellation records indefinitely

Do not delete cancellation emails or bank statements showing Auto Replenish charges. If the company disputes your cancellation later or attempts to collect a debt, you will need this evidence. Consumer disputes can take months to resolve, and your records are your only defense. Yafee recommends storing records in cloud storage or printing and filing them securely.

Checklist for cancelling Auto Replenish

Use this checklist to ensure you have completed every step and protected your rights.

Contacting Auto Replenish to cancel

You now have all the information you need to cancel Auto Replenish successfully and protect your rights under Irish law. Yafee has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorised charges. If you encounter any resistance from Auto Replenish or they refuse to refund you, you have the backing of the Consumer Rights Act 2015 and the support of the Competition and Consumer Protection Commission (CCPC) to escalate your complaint.

Contact details for Auto Replenish

Phone: 091 555333 (Monday to Saturday, 9:30am to 6pm Irish time)

Address: Auto Replenish, Unit 10, An Fuarán, Moycullen, Co. Galway, H91 HK22, Ireland

Online contact form: replenish.ie/contact

When you contact them, use the procedure outlined in this guide: phone first, follow up with email, and request written confirmation. If you need further assistance after cancellation, Yafee provides detailed guidance on disputing unauthorised charges and filing complaints with the CCPC. Your consumer rights are absolute; enforcement is your responsibility, and Yafee is here to help you exercise them.