How to cancel your EasyPark subscription and stop recurring parking charges

What EasyPark is and why you might cancel

EasyPark is a digital parking platform operating across Europe that allows you to pay for on-street and off-street parking through your mobile phone. You can use the service on a pay-per-use basis, or subscribe to a monthly plan (called a "Go" plan) that replaces per-session fees with a fixed monthly charge. If you signed up for a subscription and no longer park regularly, you are paying charges that continue until you actively cancel. Yafee has helped thousands of Irish consumers understand their cancellation rights and stop unwanted recurring payments.

How EasyPark's pricing structure works

EasyPark operates two main charging models. The pay-per-use option charges you the parking cost plus a percentage-based service fee for each session. The monthly subscription replaces this with a flat monthly price, making it simpler if you park frequently. Most cancellation issues arise with the monthly subscription because charges renew automatically every month unless you submit a cancellation request.

When you should cancel your EasyPark account

You should cancel your subscription if you no longer park regularly, have switched to a competing app, park mainly in private locations, or want to avoid monthly charges. Even if you occasionally need parking, you can switch to the pay-per-use option and avoid subscription fees entirely. EasyPark does not proactively remind you of renewal dates, which means your subscription will continue charging until you take direct action to stop it.

Your consumer rights when cancelling in ireland

Irish consumer law protects your right to cancel subscriptions and recurring charges under specific legal frameworks.

Statutory cooling-off rights for distance contracts

Under the Consumer Rights Act 2015, you have a 14-day cooling-off period for distance contracts (services purchased online or remotely). This means if you signed up for EasyPark through its website or app, you can request cancellation and a refund within 14 days of purchase, provided the service has not been fully consumed.

The critical limitation is consumption. Once you have used EasyPark to park, the digital service is considered "performed" and your cooling-off right expires, even if you are within the 14-day window. EasyPark will argue that using the platform constitutes consumption of the service. Consequently, if you have parked using their system, you lose the statutory cooling-off protection.

Your legal position

Within 14 days and no service used: You retain the right to cancel and receive a full refund under the Consumer Rights Act 2015. After 14 days or after using the service: You must follow EasyPark's own cancellation procedure. You remain protected against unfair contract terms, but the company can enforce its stated cancellation policy. Non-payment or refusal: You can lodge a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's primary consumer enforcement body.

Recurring payment authorisations and your protection

When you authorise EasyPark to charge your payment card for a monthly subscription, you grant them a recurring payment mandate. Under EU and Irish payment regulations, you retain the right to revoke this mandate at any time. Your bank or card issuer must process the revocation within one business day once you notify them. Furthermore, you can instruct your payment provider to block future charges from EasyPark even if the company has not formally acknowledged your cancellation request.

How to cancel your EasyPark subscription step by step

Cancelling EasyPark requires you to submit a formal request using one of their designated channels.

Step 1: contact EasyPark's customer service team

You must submit your cancellation request directly to EasyPark. The company provides two primary contact channels:

1. Email cancellation request: Send an email to [email protected] with the subject line "Cancellation Request"
   • Include your full name and account email address
   • State your EasyPark account number if available
   • Clearly write "I wish to cancel my subscription effective immediately"
   • Add the date you want the cancellation to take effect (this protects you if there are delays)
2. Postal cancellation notice: Mail a written cancellation notice to:
   • Recipient: EasyPark Customer Service
   • Address: Herikerbergweg 102, 1101 CM Amsterdam, Netherlands
   • Include the same details as an email (name, account number, cancellation request)
   • Send by registered post with proof of delivery so you have evidence the company received your request
3. Telephone cancellation: Call EasyPark customer service at +31(0)85-0657180
   • Request to speak with a cancellation specialist
   • Ask them to confirm your cancellation date in writing immediately after the call
   • Take note of the staff member's name and the time of the call

Step 2: confirm receipt of your cancellation request

If you email or call, request written confirmation that EasyPark has received your cancellation request. Yafee recommends saving all email confirmations or screenshots of chat transcripts. If you posted your notice, retain the postal receipt as proof of delivery. This evidence protects you if EasyPark later claims they never received your request and continues charging your card.

Step 3: check your account status within 48 hours

Log into your EasyPark account online or via the app and verify that your subscription status has changed to "cancelled" or "inactive". Processing times vary, but EasyPark should reflect the cancellation within one to two business days. If your account still shows "active" after 48 hours, contact customer service again and reference your earlier cancellation request.

Step 4: monitor your payment card for unexpected charges

Watch your bank or card statement for at least two billing cycles after your cancellation date. Although your subscription should stop immediately, processing delays or system errors can result in phantom charges. If you see a charge after cancellation, contact your bank immediately and dispute the transaction as unauthorised.

Step 5: revoke the recurring payment mandate with your bank

As an additional safeguard, ask your bank or card issuer to block all future charges from EasyPark. Even if the app cancellation fails, your bank can prevent the company from accessing your card. Most banks allow you to do this online or by calling their customer service team. This step is particularly important if you experienced payment issues with EasyPark in the past.

Processing times and what to expect after cancellation

EasyPark's cancellation timeline varies depending on your billing date and the method you used to cancel.

Typical cancellation timeline

If you cancel before your monthly renewal date, your subscription stops on that date and no further charges are processed. If you cancel after the renewal has occurred, you may be charged for the full month. In most cases, EasyPark does not refund pro-rata amounts for partial months. Consequently, your timing matters: cancel as close to your next billing date as possible to minimise wasted charges. Yafee advises checking your payment history to identify your exact renewal date so you can cancel strategically.

Email cancellation requests typically process within 3 to 5 business days. Postal requests may take 7 to 10 business days because the company must receive and manually process your letter. Telephone cancellations are usually instantaneous if a representative confirms the cancellation, but always request written confirmation by email afterward.

What happens to your account after cancellation

Once your subscription is cancelled, you lose access to the monthly Go plan pricing. You can still use EasyPark on a pay-per-use basis if you choose, but each parking session will incur the individual service fee. Your account and payment history remain stored in the EasyPark system indefinitely, so you can reactivate a subscription at any time. Nevertheless, you will not be charged further unless you explicitly resubscribe or use the pay-per-use service.

Refunds and what you can claim back

Your right to a refund depends on when you cancel and whether you have used the service.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of signing up and have not used EasyPark to park, you are entitled to a full refund of any subscription fees you paid. Submit your refund request in the same email or letter as your cancellation, clearly stating "I am cancelling within the statutory 14-day cooling-off period and request a full refund." EasyPark must refund you within 14 calendar days of receiving your request. The refund is processed to your original payment method.

Refunds after the cooling-off period or if you have used the service

If you are outside the 14-day window or have parked using EasyPark, the company is not obligated to refund subscription fees for the current billing month. However, you are entitled to cancel future charges immediately. Do not pay for any month after your cancellation becomes effective. If you are charged after cancellation, you can dispute the charge with your bank and request a chargeback as an unauthorised transaction.

Pursuing a refund if EasyPark refuses

If EasyPark declines your refund claim without valid justification, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC). The CCPC investigates unfair trading practices and can force companies to refund consumers who are treated unlawfully. Yafee recommends filing a formal complaint if EasyPark charges you after cancellation or refuses a refund you are legally entitled to.

Common mistakes when cancelling EasyPark

Cancellations often go wrong because of simple procedural errors, but you can avoid these pitfalls.

Relying on app deletion to cancel your subscription

Deleting the EasyPark app from your phone does not cancel your subscription. The company continues charging your payment card even though you cannot see the app. You must submit an explicit cancellation request via email, post, or telephone. In accordance with consumer protection standards, companies cannot rely on ambiguous actions like app deletion as evidence of cancellation intent.

Assuming your subscription stops at the end of the month

EasyPark's subscription does not automatically expire at the end of any month. It renews indefinitely until you cancel. Many users assume a monthly plan ends on its own, only to discover years later that they are still being charged. Submit your cancellation request immediately when you decide to stop using the service.

Not requesting written confirmation of your cancellation

If you cancel by telephone or chat, EasyPark's customer service representative may promise cancellation but fail to process it. Always request written confirmation by email immediately after any verbal cancellation. Without this proof, you cannot dispute charges if the company claims it never received your request.

Ignoring charges that appear after cancellation

If you see a charge on your statement after your cancellation date, contact your bank immediately rather than hoping it resolves itself. The longer you delay, the harder it becomes to dispute the charge. Your bank has time limits for chargeback claims (typically 120 days), so act quickly.

Not blocking the recurring payment mandate at your bank

Even after you cancel with EasyPark, the company retains the authority to charge your card unless you explicitly revoke the mandate. Call your bank and ask them to block all future payments from EasyPark. This is your final safety net if the app cancellation fails or the company attempts to charge you again.

Protecting yourself before and after cancellation

Taking preventative steps ensures your cancellation succeeds and protects you from future disputes.

Before you cancel: gather your account information

1. Log into your EasyPark account and note your account number, email, and phone number
2. Take a screenshot of your current subscription status showing the plan name and monthly cost
3. Check your bank or card statement and record your renewal date
4. Identify any promotional or trial periods that might affect your cancellation date

During cancellation: create an audit trail

1. Send your cancellation email from a personal email address you check regularly
2. If you use postal mail, send by registered post and keep the receipt
3. If you telephone, request a reference number and email confirmation immediately
4. Save all responses from EasyPark, including automated "we received your email" confirmations
5. Screenshot your account status at the moment you cancel and again 48 hours later

After cancellation: monitor and document

1. Set a calendar reminder to check your bank statement on your renewal date and the day after
2. Check your EasyPark account weekly for one month to confirm it shows "cancelled" or "inactive"
3. If you receive an unexpected charge, screenshot it immediately and contact your bank
4. Keep all documentation (emails, screenshots, postal receipts, bank statements) for at least one year

Comparison: cancelling EasyPark versus switching to pay-per-use

You have two options if you want to reduce EasyPark costs: cancel entirely or switch to pay-per-use pricing.

If you park fewer than four times per month, pay-per-use is usually cheaper than a monthly subscription. Calculate your average monthly parking sessions and multiply by the service fee to compare. Yafee recommends switching to pay-per-use as a middle option if you want to keep the EasyPark app but reduce recurring charges.

What to do if EasyPark refuses to cancel or continues charging

If you cancel but EasyPark continues billing you, you have legal remedies.

Step 1: dispute the charge with your bank

Contact your bank or card issuer and report the charge as unauthorised. Provide your bank with evidence of your cancellation request (email confirmation, postal receipt, or screenshot of your cancelled account). Your bank can dispute the charge on your behalf and force EasyPark to reverse it. This process typically takes 10 to 30 days.

Step 2: file a formal complaint with the competition and consumer protection commission

If your bank's chargeback fails or you are owed a refund, submit a complaint to the Competition and Consumer Protection Commission (CCPC). The CCPC is Ireland's statutory consumer protection agency and has enforcement power over companies like EasyPark. You can file a complaint online at www.ccpc.ie. Include all evidence of your cancellation request and the unauthorised charges. The CCPC investigates and can compel companies to refund consumers.

Step 3: request a chargeback if initial dispute fails

Your bank can initiate a chargeback if EasyPark refuses to acknowledge your cancellation. A chargeback reverses the charge and forces EasyPark to prove it was authorised. Most banks allow chargebacks for up to 120 days after the charge appears on your statement. Act quickly if you believe you have been wrongly charged.

Your next steps: cancel with confidence

Cancelling your EasyPark subscription is straightforward if you follow the correct procedure. Send a clear, documented cancellation request to [email protected] or mail your notice to Herikerbergweg 102, 1101 CM Amsterdam, Netherlands. Request written confirmation, monitor your account status within 48 hours, and block the recurring mandate at your bank as a final safeguard. If EasyPark refuses to cancel or continues charging you after cancellation, dispute the charge with your bank and escalate to the Competition and Consumer Protection Commission if necessary.

Yafee has guided thousands of Irish consumers through subscription cancellations across all major digital platforms, and we understand the frustration of unwanted recurring charges. By taking each of these steps in order and documenting your actions, you protect yourself legally and ensure your cancellation sticks. Do not delay: cancel today and regain control of your subscription costs.