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Frequently asked questions
Cancel Untamed: The Right Way to Reclaim Your Budget
How to cancel your Untamed subscription and take back control of your pet budget
Why you might want to cancel Untamed
Untamed has earned a strong reputation as a premium raw cat food delivery service across the United Kingdom. However, premium pricing does not suit every household budget or every cat's palate. You may have started your subscription with genuine optimism, only to discover that your financial circumstances, your cat's eating habits, or your lifestyle priorities have shifted. Understanding your reasons for cancellation-and confirming that you have the legal right to withdraw-puts you firmly in control of your spending.
Common reasons pet owners cancel
Cost remains the primary reason customers cancel Untamed. Monthly subscriptions typically range from £35 to £90, depending on your cat's size and dietary requirements. Over twelve months, that represents £420 to £1,080-a significant financial commitment that becomes harder to justify when household budgets tighten or when you discover comparable alternatives cost 40 to 60 percent less.
Your cat may also refuse to eat the food despite Untamed's personalisation claims. When your pet consistently turns their nose up at premium ingredients, you are throwing money away on food they will not consume. Other cancellations occur because your cat's health needs have changed; an older cat or one with specific medical conditions may require different nutrition than Untamed's standard recipes provide.
Convenience and flexibility matter equally. If you live near established pet retailers or already shop regularly for groceries, the delivery premium loses its appeal. Some customers find they prefer purchasing cat food on an as-needed basis rather than committing to automatic monthly dispatches they may not always use.
The financial impact of staying subscribed
A household with a medium cat weighing 4 to 5 kilograms typically pays £50 to £65 monthly through Untamed-that is £600 to £780 annually. Switching to premium supermarket brands like Applaws or Sheba reduces that to around £300 to £400 per year. Mid-range alternatives cost considerably less. Over three years, staying with Untamed versus switching could cost you £600 to £1,200 extra in unnecessary expenditure.
At Yafee, we help consumers recognise when a subscription no longer serves their financial interests. The question is not whether Untamed delivers quality-it does. The question is whether that quality justifies your personal budget and priorities.
Your consumer rights when cancelling Untamed
You possess clear legal protections under UK consumer law that make cancellation straightforward and enforceable.
The consumer rights act 2015 and your cooling-off period
The Consumer Rights Act 2015 guarantees you a 14-day cancellation window from the date you enter a distance contract-in Untamed's case, the date you complete your online sign-up. This legally protected "cooling-off period" allows you to cancel for any reason without penalty or justification. The company must refund you in full within 14 days of receiving your cancellation notice.
After the 14-day cooling-off period expires, your right to cancel depends on the specific terms of your subscription agreement. Most subscription services, including Untamed, permit cancellation at any time after the initial period concludes, though you may forfeit payment for the current billing cycle. You should check your terms and conditions or contact Untamed's customer service to confirm whether you can cancel mid-cycle without incurring additional charges.
Your legal position on refunds and returns
If you cancel within the initial 14-day cooling-off period, Untamed must refund you in full. The company cannot charge restocking fees, delivery costs, or any other deductions from that refund. If you have already received a delivery within this window and choose to cancel, you may be asked to return unused food, but Untamed remains legally obligated to issue a complete refund of all payments made.
After the cooling-off period ends, refund rights depend on your contract terms. If Untamed charges on a weekly or fortnightly cycle, you may be entitled to a pro-rata refund if you cancel mid-cycle. Yafee recommends you request your subscription agreement in writing if you are unclear about these post-cooling-off-period terms.
How to cancel your Untamed subscription step by step
Cancelling Untamed follows a direct process that you can complete online or by contacting customer support directly.
Step 1: log in to your Untamed account
Access the Untamed website and enter your login credentials. Navigate to your account dashboard or profile settings. Look for a section labelled "Subscription", "Billing", "Orders", or "Account Settings"-the exact wording may vary.
Step 2: locate your subscription management options
Once you are in your account, find the option to view, manage, or modify your active subscription. This section typically displays your current payment amount, delivery frequency, next delivery date, and any paused or cancelled subscriptions. You should see a button or link to pause or cancel your subscription.
Step 3: select the cancel or pause option
Click on "Cancel subscription", "Cancel plan", or the equivalent option. The system may first offer you the option to pause your subscription for a temporary period rather than cancelling outright-read this screen carefully to ensure you are choosing cancellation rather than a pause.
Step 4: confirm your cancellation reason (optional)
Untamed may ask you to select a reason for cancellation from a dropdown list (cost, cat will not eat it, health reasons, lifestyle change, other). This step is typically optional and does not affect your legal right to cancel. If the form requires a response, select the reason that best reflects your circumstances.
Step 5: review the cancellation summary
Before finalising, review the on-screen summary. This will confirm:
- The date your cancellation becomes effective
- Whether you will receive a refund and the amount
- Your final delivery date (if any)
- Instructions for returning any unopened food (if applicable)
Step 6: confirm your cancellation
Click the final "Confirm cancellation" or "Cancel subscription" button. The system should display a confirmation message on screen. Save or screenshot this confirmation for your records.
Step 7: check your email for confirmation
Within minutes, Untamed should send you a confirmation email to the address registered with your account. This email serves as your written proof of cancellation. If you do not receive this email within one hour, check your spam or junk folder. If the email does not appear, contact Untamed's customer service to request written confirmation of your cancellation.
Alternative method: contact untamed's customer service directly
If you prefer to cancel by phone or email rather than online, you can contact Untamed's customer support team. Yafee recommends sending a cancellation request by email so that you retain written evidence of your request. When you contact them, provide your full name, registered email address, and account number (if you have it) to ensure they identify the correct subscription.
Timeline and what happens after cancellation
Understanding what occurs after you cancel helps you manage your pet's food supply and expect refunds correctly.
Refund processing timeframes
If you cancel within your 14-day cooling-off period, Untamed must process your refund within 14 days of receiving your cancellation request. The refund will be returned to your original payment method (the bank account or credit card you used to sign up). Your bank or card provider may take an additional 3 to 5 working days to display the credit on your statement.
If you cancel after the cooling-off period, pro-rata refunds (if you are entitled to one) follow the same timeline. Always retain your cancellation confirmation email and any refund correspondence.
Final delivery and stock management
If you cancel immediately, Untamed typically processes the cancellation straight away, and your next scheduled delivery will not dispatch. If you have already been charged for your next delivery cycle and it has not yet shipped, you should receive a refund for that charge. If your next delivery has already shipped or been prepared, contact Untamed within 24 hours to request cancellation before dispatch.
You do not need to return any food your cat has already begun eating. If you cancel and Untamed asks you to return unopened, unused food during the cooling-off period, you must comply to obtain your full refund-this is a legal requirement under the Consumer Rights Act 2015.
Account closure and future access
Once you cancel your subscription, your account will transition to an inactive status. You retain the right to reactivate your subscription by logging in and restarting it, though Untamed may apply the standard new customer terms and any current promotional offers. Your personal and payment data remain stored securely on Untamed's servers unless you request account deletion separately.
Untamed's pricing and subscription tiers
Understanding Untamed's cost structure helps you confirm you are cancelling the right plan and calculate any refunds you are owed.
| Subscription tier | Cat size | Monthly cost | Annual cost | Cost per serving |
|---|---|---|---|---|
| Small cat plan | Under 3 kg | £35-£45 | £420-£540 | £2.10-£2.80 |
| Medium cat plan | 3-5 kg | £50-£65 | £600-£780 | £1.85-£2.40 |
| Large cat plan | Over 5 kg | £75-£90 | £900-£1,080 | £1.95-£2.35 |
| Supermarket premium alternative (Applaws) | All sizes | £25-£35 | £300-£420 | £0.95-£1.40 |
| Mid-range supermarket brand (Sheba) | All sizes | £15-£25 | £180-£300 | £0.60-£1.00 |
These figures are indicative and may vary based on current promotions, delivery postcode, and frequency adjustments. Yafee advises you to log in to your account to confirm your exact charges before you cancel.
Common mistakes to avoid when cancelling
Cancelling your subscription is a straightforward process, but small oversights can delay your refund or leave you without written proof of your cancellation request.
Mistake 1: pausing instead of cancelling
The Untamed website offers both a "Pause" and "Cancel" option. Pausing temporarily stops deliveries but keeps your subscription active and your payment method on file. You will resume automatic charges when the pause period ends. If you intend to leave Untamed permanently, select "Cancel", not "Pause".
Mistake 2: not keeping your cancellation confirmation email
Always save and back up your cancellation confirmation email. If a refund does not appear within the expected timeframe, this email serves as your evidence that you submitted the cancellation request. Without it, you may struggle to prove the cancellation date to Untamed or to your bank if you need to dispute a charge.
Mistake 3: cancelling online without following up if you receive no email
The online cancellation system should send you a confirmation email within minutes. If you do not receive this email, do not assume your cancellation has gone through. Contact Untamed's customer service and request written confirmation via email. Technical glitches occasionally prevent confirmation emails from sending, leaving you unprotected.
Mistake 4: cancelling during your cooling-off period but not requesting a return label
If you cancel within 14 days and Untamed requires you to return unopened food, ask the company to provide you with a prepaid return label or delivery instructions. You should not pay for return postage yourself. Under the Consumer Rights Act 2015, Untamed must cover return costs for cooling-off-period cancellations.
Mistake 5: cancelling after a delivery without checking for pro-rata refunds
If you cancel mid-cycle after your 14-day cooling-off period, clarify with Untamed whether you are entitled to a pro-rata refund for unused days in your billing cycle. Some subscription models include this; others do not. Contact Untamed directly if your terms are unclear.
What to do if Untamed refuses to cancel or delays your refund
If Untamed does not process your cancellation request within a reasonable timeframe or disputes your right to a refund, you have legal recourse.
Step 1: send a formal written cancellation request
If your online cancellation request has not been processed within 48 hours, send a formal email to Untamed's customer service team. Include your full name, account email, and a clear statement: "I formally request cancellation of my Untamed subscription, effective immediately. Please confirm receipt of this cancellation request within 24 hours." Request written confirmation of the cancellation date and any refund due.
Step 2: reference the consumer rights act 2015 in your correspondence
If Untamed continues to refuse or delay, your next email should state: "I am requesting cancellation of my subscription in accordance with my rights under the Consumer Rights Act 2015 and the terms of my distance contract. I expect confirmation and full refund processing within 14 days." This formal language signals that you are aware of your legal protections.
Step 3: escalate to the enforcement authority
If Untamed ignores your written cancellation request for more than 14 days, escalate your complaint to the Citizens Advice Consumer Service, which handles disputes under the Consumer Rights Act 2015 across the United Kingdom. You can file a complaint online at citizensadvice.org.uk. Provide copies of all cancellation requests, confirmation emails, and correspondence with Untamed. The Citizens Advice Consumer Service will investigate and can compel Untamed to refund you if the company has acted unlawfully.
Yafee advises you to keep detailed records of every contact you make and every response you receive. This documentation becomes essential if you need to escalate your complaint formally.
Practical checklist for cancellation
Use this checklist to ensure you complete every step correctly and retain all necessary evidence.
- Log in to your Untamed account and verify your current subscription tier and next billing date
- Navigate to your subscription management section and select "Cancel"
- Note today's date and the date your cancellation becomes effective
- Select a cancellation reason if prompted (optional)
- Review the cancellation summary for refund amounts and any return instructions
- Click the final confirmation button and screenshot the confirmation message
- Check your email for the cancellation confirmation within one hour
- Save the confirmation email to a folder titled "Untamed cancellation" for reference
- If you are within your 14-day cooling-off period and Untamed requests a return, ask for a prepaid return label
- Monitor your bank statement or card balance for the refund credit (expect this within 14 days of cancellation)
- If no refund appears after 14 days, email Untamed with a formal written request for a refund status update
- If Untamed does not respond within 48 hours, file a complaint with the Citizens Advice Consumer Service
Frequently returned-to topics and closing advice
Cancelling Untamed is your right under UK consumer law, and the process is designed to be simple. You do not need permission from the company, nor do you need to justify your decision to cancel. The Consumer Rights Act 2015 protects you during your 14-day cooling-off period unconditionally. After that period, your subscription terms govern your right to cancel, but most services, including Untamed, permit cancellation at any time with notice.
If you are uncertain about your specific contract terms or the refund you are owed, contact Untamed's customer service and request a copy of your subscription agreement in writing. Do not rely on phone conversations alone; always follow up with email confirmation.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed. Our expertise in subscription law and consumer protection means we understand the precise steps you need to take and the legal framework that protects you. If you encounter resistance from Untamed or need additional guidance on your cancellation rights, Yafee's resources and step-by-step guides are available to support you throughout the process. Visit yafee.com to explore further guidance on subscription cancellation across dozens of UK services, and use our tools to track your refund status and store cancellation evidence securely.
Remember: you remain in control of your budget and your pet's nutrition. Cancelling Untamed is a straightforward exercise of your consumer rights, and Yafee is here to ensure you understand exactly how to exercise them.
Important warning
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