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Cancel The Space: Your Step-by-Step Guide
How to cancel The Space membership and reclaim your cancellation rights
Understanding The Space and your membership options
The Space is a premium boutique fitness brand operating studios across the United Kingdom, specialising in curated wellness experiences through intimate group classes, expert instruction, and carefully designed studio environments. Unlike large-scale gym chains, The Space prioritises smaller class sizes and personalised attention, centring each experience on member comfort and measurable fitness outcomes.
Their facilities feature state-of-the-art equipment and specialise in yoga, Pilates, barre, cycling, and strength training, all led by highly qualified instructors. The brand has established itself as a community-focused wellness provider with strong service reputation. However, circumstances change. You might relocate, reassess your fitness priorities, face financial constraints, or discover that the membership no longer aligns with your lifestyle.
Understanding your cancellation rights and the correct procedural steps is essential. Yafee has helped thousands of consumers navigate membership cancellations with clarity and confidence. This guide equips you with knowledge of your statutory protections, step-by-step cancellation procedures, and refund entitlements under UK consumer law.
Why members cancel The Space
Members cancel for legitimate reasons. You might have relocated outside the service area, experienced financial changes, or discovered that boutique fitness no longer matches your evolving goals. Some members find class schedules no longer align with work commitments, whilst others seek different equipment or facility options. Your gym membership should adapt as your life does.
The Space membership tiers and pricing
The Space operates a tiered membership model reflecting its premium market position, with plans designed to accommodate different usage patterns and budgets.
| Membership type | Approximate monthly cost | Key features |
|---|---|---|
| Unlimited monthly | £150-£250 | Unlimited class access, all locations, advance booking |
| Off-peak membership | £120-£180 | Access during specified hours, weekday restrictions apply |
| Class packs | £100-£200 | Fixed number of classes (10-20), validity period applies |
| Annual prepaid | £1,600-£2,500 upfront | Discount if paid annually, locked 12-month term |
| Pay-as-you-go | £20-£35 per class | No commitment, flexible scheduling |
Your consumer rights and what The Space must honour
UK consumer law grants you statutory protections that override any membership contract clause.
Consumer rights act 2015 and your cancellation protections
The Consumer Rights Act 2015 establishes your fundamental rights when cancelling service agreements. These protections apply regardless of what The Space's terms and conditions state. You cannot legally waive statutory protections through contract terms alone. Consequently, The Space's cancellation policy must align with UK law, not supersede it.
Under the Consumer Contracts Regulations 2013, if you joined The Space online or at a distance (such as via email confirmation or phone call), you benefit from a 14-day cooling-off period. During this period, you can cancel without penalty and receive a full refund. This right exists independent of the membership contract. After the 14-day window expires, you retain the right to cancel with reasonable notice, typically 30 to 60 days depending on your specific membership terms.
Your legal position: You hold statutory cancellation rights under Consumer Rights Act 2015 (sections 62-63) and Consumer Contracts Regulations 2013. The Space cannot legally lock you into a contract beyond these protections. If The Space refuses to honour your cancellation request, you can escalate to the relevant trading standards office or the Citizens Advice Consumer Service.
Distance contracts and your 14-day cooling-off period
If you enrolled in The Space membership remotely (via website, email, phone, or virtual consultation), you automatically qualify for a 14-day cancellation window. This period begins the day after you receive your membership contract confirmation. You must submit your cancellation notice within this timeframe to exercise the right. The cooling-off period applies regardless of whether you have used the facilities.
Furthermore, if you used classes during the cooling-off period, The Space may charge you a proportionate fee for use. However, you remain entitled to cancel. Once the 14-day period expires, standard notice provisions apply, requiring you to provide reasonable notice (typically 30 days minimum) as stipulated in your membership agreement.
How to cancel The Space membership step by step
Follow this structured procedure to cancel your membership in accordance with your contractual and statutory rights.
Step 1: locate your membership agreement and identify your membership type
Retrieve your original membership agreement or welcome email from The Space. This document contains your contract terms, notice period, and cancellation method. Identify your membership type (unlimited monthly, annual prepaid, class pack, or off-peak) as this determines your cancellation timeline and any refund eligibility.
- Check your email inbox and spam folder for membership confirmation
- Log into your The Space account online and download your contract
- Note the membership start date and any renewal dates
Step 2: determine whether you fall within the 14-day cooling-off period
Calculate whether you joined within the past 14 days. If you enrolled online, by email, or by phone (distance contract), and you are within 14 days, you can cancel immediately with full refund rights. Count the 14 days from the day after you received your membership confirmation.
- Note your membership confirmation date
- Count 14 days forward (excluding the start date)
- If you are within this window, exercise your cooling-off right immediately
Step 3: prepare your cancellation notice in writing
Write a formal cancellation notice to The Space. This letter must be clear, dated, and retain proof of submission. Include your membership number, full name, email address, and the effective date you wish to cancel (respecting any notice period required). State explicitly that you are cancelling your membership and request confirmation of cancellation and refund details.
- Use formal letter format or email
- Include the phrase "I hereby cancel my membership effective [date]"
- Reference your membership number and account details
- If invoking the 14-day cooling-off period, state this explicitly
- Request written confirmation of cancellation and refund timeline
Step 4: submit your cancellation notice to the correct address
The Space operates a Cardiff office as its primary administrative centre. From 4 March 2024, all correspondence relating to membership changes, cancellations, and administrative matters must be sent to this address. Submitting documentation to the correct location ensures your cancellation is processed promptly and registered correctly.
Address your cancellation notice to:
The Space
Cardiff Office
Wales, United Kingdom
Submit your cancellation via:
- Registered post or tracked delivery (provides proof of submission)
- Email to The Space's membership administration email (obtain from their website or latest invoice)
- Hand delivery with receipt confirmation, if you can attend the Cardiff office in person
Retain all evidence of submission. If posting, keep the postal receipt or tracking number. If emailing, retain the sent email with timestamp. This proof protects you if The Space later disputes receipt of your cancellation.
Step 5: follow up and obtain written confirmation
Within 5-10 working days of submission, contact The Space to confirm receipt of your cancellation notice. Request written confirmation including the cancellation effective date, any outstanding balance, and the refund amount with timeline. In accordance with Consumer Rights Act 2015, The Space must acknowledge your cancellation and provide clear refund details.
- Email The Space asking for cancellation confirmation
- Request they specify the cancellation date and refund amount in writing
- Ask for the refund processing timeline
- If they do not respond within 10 days, escalate (see section below)
Understanding refunds and outstanding balances
Your refund entitlement depends on when you cancel and your membership type.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of joining via distance contract, you receive a full refund of all fees paid. The Space may deduct a proportionate charge only if you have attended classes during the cooling-off period. However, The Space cannot impose a flat cancellation fee during this window. The refund must be processed within 30 days of receiving your cancellation notice.
Refunds after the cooling-off period
After 14 days, your refund depends on your membership type and notice period. If you provide the required notice (typically 30 days), you generally receive a pro-rata refund for any prepaid period remaining after your cancellation effective date. For annual prepaid memberships, you may be entitled to a refund of the unused portion, though The Space may deduct a reasonable administrative fee (typically 5-10% of the refund).
Nevertheless, if The Space breaches the Consumer Rights Act 2015 by imposing excessive cancellation fees or refusing to process your refund, you can escalate your complaint. Yafee recommends retaining all payment evidence and cancellation correspondence for potential dispute resolution.
Refund timeline and payment method
The Space must process refunds within 30 days of your cancellation effective date. The refund should be issued to your original payment method (debit or credit card, bank transfer). Check your bank account or payment provider within 30 days. If the refund does not arrive, follow up with The Space and request a refund reference number.
What happens after your cancellation is confirmed
Once The Space confirms your cancellation, your membership transitions out of an active state.
Access removal and final billing
Your access to The Space facilities and the booking system terminates on your cancellation effective date. You can no longer book or attend classes after this date. Ensure you have attended any remaining classes you wish to use before the cancellation date. The Space typically removes your login credentials within 2-5 working days of the cancellation effective date.
Verify the cancellation in your account
Log into your The Space account after 5 working days and confirm that your membership status shows as "Cancelled" and that you can no longer book classes. If your account still shows an active membership or allows bookings, contact The Space immediately to confirm the cancellation was processed.
Monitor your payment method for unwanted charges
Check your bank account or credit card statements for the next 2-3 months to ensure The Space does not charge you further fees. Gym memberships sometimes continue charging despite cancellation requests, particularly if the cancellation was not properly processed. If you see a post-cancellation charge, contact The Space immediately and request a refund. If they refuse, escalate to your bank or payment provider to dispute the transaction.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several common errors can delay or jeopardise your cancellation rights.
Not submitting your cancellation in writing
Verbal cancellation requests (by phone or in-person conversation) are not sufficient and leave no proof of submission. The Space may dispute that you cancelled, and without written evidence, you have limited recourse. Always submit your cancellation via email (with read receipt) or registered post to the Cardiff office. Written submission creates a clear audit trail and protects your legal position.
Missing the notice period requirement
After the 14-day cooling-off period, you must provide the required notice (typically 30 days). If you submit a cancellation request but fail to provide adequate notice, The Space may charge you for an additional month. Specify your desired cancellation effective date clearly (at least 30 days forward) in your cancellation notice to avoid disputes.
Forgetting to include your membership number
Without your membership number or account details, The Space may struggle to identify your account and process your cancellation. Always include your full membership number, name, email address, and phone number in your cancellation letter. This ensures swift processing and prevents your request being misfiled.
Failing to follow up on refund status
Do not assume your refund will arrive automatically. Follow up within 10 days of your cancellation effective date to confirm refund processing. Request a refund reference number and timeline. If The Space cannot provide this information, escalate your complaint. Yafee advises treating cancellation follow-up as an essential step, not an optional extra.
Sending correspondence to the wrong address
Prior to 4 March 2024, The Space may have accepted cancellations at alternative locations. From this date forward, all cancellation correspondence must be directed to the Cardiff office. Sending your cancellation to an old address or a studio location may cause delays or non-processing. Always send to the Cardiff office address provided in the earlier section.
If The Space refuses to cancel or blocks your refund
Your statutory rights are enforceable if The Space breaches them.
Document all communication and gather evidence
Retain every email, letter, receipt, and statement related to your membership. If The Space refuses to cancel despite your formal request, compile this evidence into a file. Include your cancellation notice, The Space's response (or lack thereof), payment receipts, and any correspondence with their customer service team. This documentation is essential for escalation.
Submit a formal complaint to The Space
Write a formal complaint letter to The Space management, referencing the Consumer Rights Act 2015 and their obligation to honour your cancellation. State that you are exercising your statutory right to cancel and expect confirmation and refund within 14 days. Send this letter via registered post to the Cardiff office and retain the receipt.
Escalate to trading standards or citizens advice consumer service
If The Space fails to respond to your formal complaint within 14 days, escalate to your local trading standards office or the Citizens Advice Consumer Service. These bodies enforce consumer law and can compel The Space to honour your cancellation rights. Yafee recommends gathering all evidence before escalation to strengthen your case.
Contact details:
- Citizens Advice Consumer Service: Report your complaint online at citizensadvice.org.uk or call 0808 223 1133
- Local trading standards: Find your local office via the Office of Fair Trading website
Consider chargeback through your bank
If The Space has charged your card after you cancelled and refuses to refund, contact your bank or credit card provider. Request a chargeback (reversal) of any post-cancellation charges. Your bank can dispute the transaction with The Space and force a refund if the charge was unauthorised. This is a protective measure if The Space ignores your cancellation.
Key facts and cancellation checklist
Use this checklist to ensure you complete every step correctly and retain all necessary documentation.
| Action | Deadline or detail | Evidence to retain |
|---|---|---|
| Retrieve membership agreement | Immediately | Email confirmation, contract PDF |
| Calculate 14-day cooling-off window | 14 days from membership confirmation | Confirmation date, calculation notes |
| Draft cancellation notice in writing | Before submitting | Draft email or letter with date |
| Submit to Cardiff office | Immediately or before notice period expires | Email receipt, postal tracking, hand-delivery receipt |
| Follow up for confirmation | Within 10 working days of submission | Confirmation email with cancellation date |
| Monitor refund arrival | Within 30 days of cancellation effective date | Bank statement showing refund, refund reference number |
Summary and next steps
Cancelling The Space membership is straightforward when you follow statutory procedure and submit written notice to the correct address. Your cancellation rights are protected by Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, regardless of what The Space's terms claim. Within 14 days of joining via distance contract, you can cancel with full refund. After this period, you retain the right to cancel with 30 days' notice and receive a pro-rata refund of any prepaid balance.
Submit your cancellation in writing to the Cardiff office using registered post or email to create proof of submission. Include your membership number, full details, and desired cancellation effective date. Follow up within 10 days to confirm processing, and monitor your bank account for refund arrival within 30 days. If The Space refuses to honour your cancellation, escalate to Citizens Advice Consumer Service or your local trading standards office.
Yafee has helped thousands of consumers cancel gym memberships with confidence and clarity. Whether you are exercising your 14-day cooling-off right or providing standard notice, Yafee's guides walk you through every procedural step and ensure you understand your legal position. Your cancellation is your right, and The Space must honour it in accordance with UK consumer law. Retain all documentation, follow the procedure outlined in this guide, and your membership cancellation will be processed swiftly and your refund issued on schedule.