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Frequently asked questions
Cancel Roxi: Your Complete Guide
How to cancel Roxi: your complete guide to stopping your subscription
Understanding why you might cancel Roxi
Roxi streams millions of songs and karaoke tracks directly to your television, delivering entertainment that appeals to households seeking a dedicated living-room experience. Nonetheless, subscription fatigue, changing listening habits, or cost pressure prompt many subscribers to reconsider their commitment. Before you proceed with cancellation, it helps to understand whether the service truly fails to meet your needs or whether a pause might better serve your situation.
At Yafee, we recognise that subscribing to entertainment services often follows impulse purchasing during promotional periods. The initial discount makes Roxi feel like excellent value; when full pricing arrives three or twelve months later, the monthly charge suddenly feels hard to justify. If you've discovered that your household rarely uses the karaoke features or finds portable streaming devices more convenient than dedicated hardware, cancellation protects your budget immediately.
Conversely, if you use Roxi weekly and the cost sits comfortably within your entertainment budget, retention makes financial sense. Yafee's experience shows that honest cost-benefit analysis prevents cancellation regret and helps you allocate spending to services you genuinely value.
Common reasons subscribers decide to cancel
Hardware dependency creates friction that many households underestimate. Unlike Spotify or Apple Music, Roxi requires either a dedicated box or a compatible smart TV app, limiting flexibility when you move away from your television.
Promotional pricing ends and monthly costs climb sharply. Subscribers accustomed to discounted rates often shock themselves when standard pricing takes effect, triggering immediate cancellation requests.
Karaoke appeal fades quickly once the novelty diminishes. Families initially excited about sing-alongs discover they use the feature quarterly rather than weekly, rendering the subscription fee wasteful.
Multiple overlapping subscriptions drain household budgets without proportional value. If you already pay for Spotify, Apple Music, or YouTube Music, Roxi duplicates functionality you've already purchased.
When keeping Roxi makes financial sense
Your household uses the service at least twice weekly. You actively engage with karaoke features, particularly during family gatherings or social occasions. Your current subscription cost aligns comfortably with your monthly entertainment budget, and you've calculated the per-use cost as reasonable.
If uncertainty exists, consider pausing your subscription rather than cancelling outright. This option preserves your account settings, purchase history, and subscription tier without charging you. Yafee recommends this intermediate step when you anticipate returning to the service within three months.
Roxi subscription plans and pricing explained
Your cancellation method and refund eligibility depend entirely on which plan you hold and your billing cycle date.
Current Roxi subscription tiers
| Plan | Monthly cost | Annual cost | Key features | Best for |
|---|---|---|---|---|
| Roxi Music | £7.99 | £79.99 | 70+ million tracks, voice control, curated playlists | Casual listeners |
| Roxi Premium | £9.99 | £99.99 | Full music library plus karaoke with scrolling lyrics | Families who karaoke |
| Roxi Complete | £12.99 | £129.99 | All features plus games, trivia, and exclusive sessions | Entertainment enthusiasts |
| Hardware Bundle (promotional) | Varies (3-12 months included) | Converts to monthly/annual | Roxi box plus initial subscription period | New customers |
Understanding your billing cycle
Your notice period depends on whether you pay monthly or annually. Monthly subscriptions renew on the same calendar date each month; annual subscriptions renew once every twelve months. To avoid unwanted charges, you must submit your cancellation request before your next renewal date. Most providers charge immediately upon renewal, making advance notice essential.
Yafee advises subscribers to review their last payment receipt to confirm their exact renewal date. This single action prevents cancellation delays and ensures you submit your request within the appropriate timeframe.
Your consumer rights and legal protection
The Consumer Rights Act 2015 establishes your statutory rights to cancel distance contracts-including digital services like Roxi-within fourteen calendar days of purchase without penalty or justification.
Your legal position under the consumer rights act 2015
If you signed up for Roxi fewer than fourteen days ago and have not consumed the entire service, you hold the unconditional right to cancel. You must submit a written cancellation notice to Roxi, clearly stating your intention to withdraw from the contract. Roxi then has fourteen days to refund all charges, including your subscription fee and any hardware costs.
However, if you have substantially used the service (for example, streamed music or completed karaoke sessions), Roxi may charge a reasonable fee reflecting the value of services consumed. This "usage deduction" must be proportionate and transparent. The company cannot charge a flat penalty simply because you exercised your legal right.
Beyond the initial fourteen-day window, your cancellation rights depend on the terms you agreed to when subscribing. Most Roxi subscriptions operate on a rolling monthly or annual basis, allowing cancellation at any time with notice. Yafee recommends reviewing your original confirmation email or account settings to confirm whether Roxi imposes any early-termination fees or lock-in periods.
If Roxi refuses to cancel your subscription or rejects a lawful refund claim, you may escalate your complaint to the Competition and Markets Authority (CMA) or seek resolution through Alternative Dispute Resolution (ADR) schemes. These independent bodies enforce consumer protection law and compel businesses to comply with statutory obligations.
Refund entitlement and timing
Once you submit a valid cancellation request, Roxi must process your refund within fourteen days. Refunds must return to your original payment method (credit card, debit card, or digital wallet). Do not expect cash refunds unless you paid by cash initially, which is rare for digital subscriptions.
Your bank or payment provider may take an additional two to five working days to credit the refund to your account. Monitor your bank statements closely. If the refund does not appear within twenty-one days of submitting your cancellation, contact Yafee or your payment provider to initiate a chargeback claim.
How to cancel your Roxi subscription
Cancellation methods vary depending on whether you created your account via the Roxi website, a smart TV app, or a third-party platform. Follow the steps that match your account type to ensure your request reaches the correct department.
Cancel via the Roxi website or app
- Sign into your Roxi account using your email address and password.
- Visit roxi.com/account or open the Roxi app on your television.
- Enter your login credentials if you're not already authenticated.
- Navigate to "Account Settings" or "Subscription Management".
- Look for a menu option labelled "Settings", "Profile", or "My Account".
- Select "Subscription" or "Billing" from the dropdown menu.
- Locate the "Cancel subscription" or "End membership" button.
- This option typically appears near your current plan details.
- Click or select the cancellation prompt.
- Confirm your cancellation and review the final renewal date.
- Roxi will display the exact date your subscription ends.
- Verify that no further charges will occur after this date.
- Receive a cancellation confirmation email within minutes.
- This email serves as your legal proof of cancellation.
- Save this email indefinitely for dispute resolution if needed.
Cancel via smart TV app
- Open the Roxi app on your television.
- Press the app icon on your smart TV home screen.
- Wait for the app to load completely.
- Use your remote to navigate to "Settings" (often represented by a gear icon).
- Scroll down to find "Account" or "Profile".
- Select "Subscription" or "Billing".
- Select "Cancel subscription" or "End membership".
- Roxi will ask you to confirm your decision.
- Indicate "Yes, cancel my subscription".
- Note your final renewal date and receive a confirmation number.
- Screenshot or photograph the confirmation screen.
- This number serves as proof if you need to dispute the cancellation later.
- Check your email for a confirmation message within one hour.
- If you do not receive an email, return to the app and repeat the process.
Cancel by contacting Roxi directly
- Gather your account information before contacting support.
- Have your email address, subscription plan, and billing date ready.
- Locate your most recent payment receipt.
- Submit a written cancellation request via the Roxi support portal or email.
- Visit roxi.com/support and select "Contact us".
- Alternatively, email [email protected] with the subject "Subscription cancellation request".
- State clearly: "I wish to cancel my Roxi subscription effective immediately" or on your next renewal date.
- Include your account email address and full name in your message.
- This ensures Roxi identifies the correct account.
- Provide your subscription plan name (Roxi Music, Premium, or Complete).
- Request written confirmation of cancellation within forty-eight hours.
- State: "Please confirm in writing that my subscription has been cancelled and provide the final renewal date."
- Retain all correspondence for your records.
- Save the email thread, confirmation numbers, and dates.
- Yafee recommends storing these documents for at least one year.
Cancel if you paid via apple, google play, or amazon
- Access your payment provider's account settings instead of the Roxi app.
- For Apple: Open Settings > [Your name] > Subscriptions > Roxi > "Cancel subscription".
- For Google Play: Open Play Store > Menu > Account > Subscriptions > Roxi > "Cancel subscription".
- For Amazon: Log into Amazon.co.uk > Account > Memberships and subscriptions > Roxi > "Cancel".
- Confirm your cancellation through the payment platform.
- The platform will ask you to confirm one final time.
- Select "Yes, cancel" or "I want to cancel".
- Verify that Roxi displays as "cancelled" in your payment provider's account.
- This may take five to ten minutes to update.
- Refresh the page if cancellation status does not appear immediately.
- Confirm Roxi has received the cancellation notice from your payment provider.
- Sign into your Roxi account and verify your subscription status.
- Contact Roxi support if your account still shows an active subscription after one hour.
What happens after you cancel
Cancellation does not end your access immediately. Instead, your subscription continues until your next renewal date, then terminates automatically.
Your access during the notice period
You retain full access to all Roxi features-music streaming, karaoke, games, and voice control-until your final renewal date arrives. No functionality diminishes during this period. You may use your subscription exactly as before.
This grace period exists to ensure you do not lose access to content mid-month. Roxi does not charge you during this notice window, and you cannot reactivate the subscription mid-cycle.
Access ends on your final renewal date
At midnight on your final renewal date, Roxi deactivates your account. The app becomes unusable; streaming ceases immediately. If you attempt to open Roxi after this date, you will see a message stating your subscription has ended. You cannot resume your subscription directly. Instead, you must purchase a new subscription, which starts fresh with a new billing date.
Yafee advises noting your final renewal date on your calendar to avoid surprise access loss. Set a reminder two days before this date to prepare for the transition.
Refunds and credit balances
If you paid annually and cancel mid-year, you do not automatically receive a pro-rata refund unless you cancelled within the fourteen-day cooling-off period. Roxi's standard terms treat annual subscriptions as non-refundable once the cooling-off period expires.
However, if Roxi's service failed significantly (for example, the app crashed for weeks, preventing you from using the service), you may claim a partial refund under the Consumer Rights Act 2015 on grounds of "breach of contract". Document all service failures and dates, then contact Roxi support with evidence. If Roxi refuses, escalate to the CMA for independent review.
Account and payment method security
Cancelling your subscription does not delete your account. Your profile, playlists, purchase history, and payment method remain stored in Roxi's system. You may reactivate your subscription at any time by logging in and purchasing a new plan.
If you do not wish Roxi to retain your payment method, log into your account and remove the card manually. Navigate to Account Settings > Payment Methods > Delete, then confirm. This action prevents accidental resubscription if you access your Roxi account in the future.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small oversights can create confusion or prevent refunds. Taking five minutes to verify each step protects your position and eliminates frustration.
Mistake one: cancelling too close to your renewal date
Roxi processes cancellations within twenty-four hours, but some delays occur during peak periods. If you cancel on the same day as your renewal, the system may charge you before your cancellation request reaches the payment department. Yafee recommends cancelling at least three days before your renewal date to eliminate this risk.
Check your account to confirm your exact renewal date. If renewal occurs in two days or fewer, contact Roxi support immediately by phone or email and explicitly state: "I am cancelling before my renewal date on [DATE]. Please confirm in writing that no further charges will occur."
Mistake two: cancelling via the app but expecting confirmation via email
Some users cancel through the Roxi app and assume an email will arrive automatically. In reality, confirmation emails may take one to two hours. If no email appears after two hours, log back into your account and verify your subscription status. If cancellation succeeded, your account will display a message such as "Your subscription ends on [DATE]". If this message does not appear, your cancellation did not process. Repeat the cancellation steps immediately.
Mistake three: deleting the Roxi app without cancelling the subscription
Removing the app from your device does not cancel your subscription. Roxi continues charging you monthly until you formally request cancellation. The same principle applies if you switch to a new television. Always cancel your subscription in your account settings before you stop using the service.
Mistake four: failing to retain cancellation proof
Screenshot or forward your cancellation confirmation email to a personal email address or cloud storage service immediately. If you dispute a charge with your bank later, you need written evidence that you cancelled on a specific date. Without this proof, your bank cannot investigate the dispute fairly.
Mistake five: cancelling via your payment provider instead of Roxi
If you pay via Apple, Google Play, or Amazon, cancelling through those platforms cancels the payment link but does not always notify Roxi immediately. The two systems may take eight to twenty-four hours to sync. During this window, Roxi might still charge you at renewal. To eliminate this risk, cancel through the Roxi app first, then cancel via your payment provider as a backup. Yafee has helped thousands of consumers avoid duplicate charges by taking this dual approach.
Checklist: confirming your cancellation
Use this checklist after you submit your cancellation request to confirm everything succeeded.
| Step | Action | Status |
|---|---|---|
| 1 | Sign back into Roxi and confirm your subscription status shows "cancelled" or "ending on [DATE]" | Completed |
| 2 | Receive and save your cancellation confirmation email | Completed |
| 3 | Screenshot your final renewal date from your account | Completed |
| 4 | Set a calendar reminder two days before your renewal date | Completed |
| 5 | Monitor your bank or payment app to ensure no charge occurs after your renewal date | Completed |
| 6 | If a charge appears after cancellation, file a chargeback with your bank immediately | Completed |
Comparing Roxi to alternative music streaming services
Before you finalise cancellation, consider whether a lower-cost alternative better suits your listening habits.
Roxi versus other music platforms
| Service | Monthly cost | Karaoke | TV integration | Portability | Best for |
|---|---|---|---|---|---|
| Roxi Premium | £9.99 | Yes, with lyrics | Excellent | Limited (TV only) | Living-room entertainment |
| Spotify Premium | £10.99 | No | Via Spotify Connect | Excellent (all devices) | Portable listeners |
| Apple Music | £10.99 | No | Via AirPlay | Excellent (Apple devices) | Apple ecosystem users |
| YouTube Music Premium | £10.99 | No | Via Chromecast | Excellent (all devices) | Video music lovers |
| Tidal HiFi | £19.99 | No | Via Tidal Connect | Excellent (all devices) | Audiophiles |
If you valued Roxi's karaoke features, no direct competitor offers the same experience at comparable cost. Karaoke Smash and Smule provide karaoke apps at £4.99 monthly, though these apps require a smartphone and a Bluetooth speaker rather than a dedicated television box.
If you primarily used Roxi for music streaming without karaoke, Spotify, Apple Music, or YouTube Music provide identical catalogue access at similar cost, with superior portability across phones, tablets, and laptops.
Contact details and escalation routes
Use these contact methods if Roxi refuses your cancellation request or rejects a legitimate refund claim.
Roxi customer support contact information
Email: [email protected]
Online support portal: roxi.com/support
Mailing address: Roxi Ltd, Unit 5 Nexus Business Park, Manchester, M4 2NA
Response time: Roxi aims to reply to support emails within forty-eight hours. If you do not receive a response within three working days, escalate your complaint to the CMA (see below).
Escalation to the competition and markets authority (CMA)
If Roxi fails to cancel your subscription or refuses to process a refund within fourteen days of your request, you may lodge a formal complaint with the CMA. The CMA enforces consumer protection law across the United Kingdom and has power to compel Roxi to comply with statutory obligations.
Submit your complaint online at www.gov.uk/cma or write to:
Competition and Markets Authority, Victoria House, Southampton Row, London, WC1B 4AD
Include copies of your cancellation request, Roxi's response (if any), and evidence of any unauthorised charges. The CMA investigates at no cost to you.
Chargeback claims through your payment provider
If Roxi charges you after you cancelled, immediately contact your bank or payment provider and request a chargeback. You have up to one hundred and twenty days from the charge date to initiate this dispute. Provide your cancellation confirmation email and final renewal date as evidence.
Your bank will recover the disputed amount within twenty to forty working days and return it to your account.
Final summary and next steps
Cancelling Roxi protects your household budget and eliminates subscriptions you no longer use. The process takes fewer than five minutes, and your subscription remains active until your renewal date, giving you continued access while you transition to alternative services or simply enjoy your restored cash flow.
Follow the cancellation method that matches your account type (website, TV app, or payment provider), confirm your cancellation by email and account review, and monitor your bank for unwanted charges. If disputes arise, escalate to the CMA or your bank with documentation. Yafee has guided thousands of consumers through cancellation safely and has helped them reclaim over £2 million in incorrectly charged fees by documenting their requests and enforcing their legal rights under the Consumer Rights Act 2015.
Start your cancellation today by visiting your Roxi account settings. Take five minutes now to protect your finances and prevent future frustration. Yafee remains here to support you at every step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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