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Cancel Midjourney: Step-by-Step Guide
How to cancel your Midjourney subscription in the UK: legal rights and step-by-step process
Understanding Midjourney and your subscription commitment
Midjourney is an artificial intelligence image-generation service that creates visual artwork from text prompts. The platform operates through Discord, which means you need both a Midjourney subscription and a Discord account to access the service and submit generation requests.
Creative professionals, digital artists, and businesses use Midjourney to produce unique visuals for design work, marketing, and concept development. However, many UK subscribers decide to cancel for legitimate reasons: monthly costs exceed expectations, you have discovered cheaper alternatives like DALL-E or Stable Diffusion, your creative workflow has changed, or you simply need to reduce your recurring expenses. At Yafee, we recognise that cancellation is a straightforward financial decision, and you deserve clear guidance without hidden obstacles or surprise charges.
Midjourney operates from 1st Floor, 27 Clements Lane, London, EC4N 7AE. This address matters because you hold specific legal rights as a UK consumer. The Consumer Rights Act 2015 protects your interests when managing digital subscriptions, and understanding these safeguards empowers you to cancel with confidence.
Why cancellation matters to your budget
Your subscription renews monthly unless you actively cancel before the renewal date. If you do not take action, Midjourney will charge you again. Cancelling stops future charges immediately, though your current billing cycle may continue until its end date. Monthly subscribers enjoy greater flexibility than annual subscribers, and Yafee recommends reviewing your current plan type before you initiate cancellation, as this determines your refund eligibility and timeline.
Your legal position as a UK subscriber
Under the Consumer Rights Act 2015, you have a 14-day right to cancel digital services from the date of purchase, provided you have not fully consumed the service. This means if you cancel within 14 days of your first subscription payment, you can request a full refund. However, if you have already generated images using your subscription, the company may argue that you have consumed the service, which reduces your refund entitlement. Once you have used the fast-generation hours or produced content, Midjourney can claim partial or full consumption, limiting your legal recourse to a refund. After 14 days, your legal cancellation rights shift to the Consumer Rights Act's unfair contract terms provisions, but you no longer have an automatic refund right. Yafee advises documenting your cancellation request in writing so you have a clear record for any future dispute with the Financial Conduct Authority or Trading Standards.
Midjourney subscription plans and what you are paying
Identifying your current subscription tier helps you calculate potential refunds and understand the exact commitment you are terminating.
| Plan name | Monthly price (GBP) | Annual price (GBP) | Key features |
|---|---|---|---|
| Basic plan | £8 | £80 | Limited generations, general access |
| Standard plan | £24 | £240 | 15 hours fast generation per month, unlimited relaxed mode |
| Pro plan | £48 | £480 | 30 hours fast generation, stealth mode access |
| Mega plan | £96 | £960 | 60 hours fast generation, maximum capacity |
Hidden charges and overage costs
Beyond your base subscription, you may have purchased additional fast-generation hours, upgraded mid-cycle, or incurred overage charges when exhausting your monthly allowance. Review your recent bank statements and payment history to confirm your total financial commitment. This clarity helps you calculate any partial refunds you may be entitled to claim.
If you subscribed through a third-party payment processor rather than directly through Midjourney, the cancellation route and refund responsibility may differ. Yafee recommends checking your email receipt to confirm whether you paid Midjourney directly or through an intermediary, as this affects both the cancellation method and your negotiating position if a dispute arises.
Should you cancel your Midjourney subscription?
This section outlines the practical factors that should influence your cancellation decision.
Reasons to cancel now
Cancel if you have exhausted your monthly fast-generation hours and overage costs are becoming unsustainable. Cancel if you have found cheaper or free alternatives that meet your creative needs. Cancel if your workflow has changed and you no longer require AI-generated images. Cancel if you are experiencing financial hardship and need to reduce discretionary spending. Cancel if the platform's output quality no longer aligns with your standards or if you find the Discord-based interface cumbersome.
Reasons to pause before cancelling
Pause if you have an urgent creative project due within the next few weeks, as cancellation removes your access immediately after the billing cycle ends. Pause if you are within the 14-day cooling-off period and have not yet used the service, as you may still claim a full refund without explanation. Pause if you are considering a lower-tier plan instead of full cancellation, as downgrading may be simpler and preserve your account history.
How to cancel your Midjourney subscription
Midjourney offers multiple cancellation routes depending on how you access the service and manage your account.
Step 1: log in to your Midjourney account via the web
- Visit the official Midjourney website (midjourney.com).
- Click the "Sign In" button in the top-right corner.
- Enter your email address and password.
- If you use Discord authentication, click "Continue with Discord" and approve access to your Discord account.
- Once logged in, you will see your account dashboard and subscription details.
Step 2: navigate to your account settings and subscription
- Click on your profile icon or username in the top-right corner of the dashboard.
- Select "Account" or "Settings" from the dropdown menu.
- Look for a section labelled "Subscription", "Billing", or "Manage Plan".
- You will see your current plan, renewal date, and payment method listed.
Step 3: locate and click the cancel subscription button
- Within the subscription section, find the button labelled "Cancel Subscription", "End Plan", or "Downgrade".
- Click this button to initiate the cancellation process.
- Midjourney may prompt you to confirm your decision or ask why you are cancelling. Respond honestly, as your feedback helps the company improve.
Step 4: confirm cancellation and save your confirmation
- Review the cancellation summary, which confirms your plan name, final billing date, and access end date.
- Click "Confirm Cancellation" or a similar button to finalise the request.
- Midjourney will display a confirmation message on screen. Take a screenshot of this message for your records.
- Check your email inbox for a confirmation email from Midjourney within minutes.
- Download or print this email as proof of cancellation.
Alternative: cancel via the discord bot
If you prefer to cancel through Discord, you can type a command in the Midjourney Discord server.
- Open the Midjourney Discord server and find the direct message option for the Midjourney bot.
- Type the command /manage and press Enter.
- The bot will send you a link to your account management page within Discord.
- Click the link and follow steps 2 through 4 above.
Alternative: cancel by post if you prefer written confirmation
If you want a written record of cancellation sent by post, you can submit a cancellation request by letter.
- Write a letter on your headed notepaper or with your full name and address clearly stated.
- Include your Midjourney account email address and the date you wish the cancellation to take effect.
- State clearly: "I wish to cancel my Midjourney subscription effective immediately" or your preferred end date.
- Keep a copy for your records.
- Send the original letter by recorded delivery to:
- Midjourney Inc.
- 1st Floor, 27 Clements Lane
- London, EC4N 7AE
- Retain the Royal Mail receipt as proof of posting.
What happens after you cancel
Understanding the post-cancellation timeline protects you from unexpected charges and clarifies when your access ends.
Your access timeline
When you cancel your subscription, your access continues until the end of your current billing cycle. For example, if you cancel on 15 August and your monthly renewal date is 30 August, you retain full access until 30 August at midnight. After this date, you cannot generate new images, although you can view your past creations in your account history. Midjourney will not charge you again after this final date, provided the cancellation was successful.
Refund eligibility and timing
If you cancel within 14 days of your initial purchase and have not used the service, you are entitled to a full refund under the Consumer Rights Act 2015. Midjourney must process refunds within 14 days of receiving your cancellation request. However, if you have generated images or consumed fast-generation hours, the company may withhold a portion of your refund to cover the value of service consumed. Yafee recommends contacting Midjourney's support team in writing to confirm whether a refund is available and when you can expect to receive it.
Protecting your account data
Before your access ends, download or export any creations, project files, or prompts you wish to keep. Midjourney may delete your account data after a set period following cancellation. After cancellation is final, you cannot reverse the decision through the standard self-service dashboard, so confirm you have saved everything important.
Refund rights and how to claim
Your entitlement to a refund depends on when you cancel and how much of the service you have consumed.
The 14-day cooling-off period
The Consumer Rights Act 2015 gives you 14 calendar days from the date of purchase to cancel digital services without penalty, provided you have not substantially consumed the service. For Midjourney, this means 14 days from your first payment. If you cancel within this window and have not generated any images, you can claim a full refund. However, if you have already used the service (generated images, consumed fast hours, or tested features), Midjourney may argue that you have consumed the goods, which removes your automatic refund right. The company will notify you of this position in writing.
Claiming a refund within 14 days
- Cancel your subscription through the web dashboard or by post using the address in the previous section.
- Email [email protected] (or the support address shown on your invoice) within 24 hours of cancellation.
- In your email, state: "I wish to claim a refund under the Consumer Rights Act 2015 on the grounds that I have not consumed the service."
- Attach a copy of your cancellation confirmation and your payment receipt.
- Midjourney must respond within 14 days and process the refund within 14 days after that.
- Expect the refund to appear in your bank account within 2-5 working days after Midjourney processes it.
Claiming a partial refund after 14 days
If you cancel after 14 days, you may still claim a partial refund if you have purchased an annual subscription. Calculate the refund by dividing the annual price by 12 and multiplying by the number of unused months. For example, if you paid £480 annually and cancel after 4 months, you have 8 unused months remaining. Your refund calculation is: (£480 / 12) × 8 = £320. Send this calculation to [email protected] with your cancellation confirmation, and request the partial refund in writing.
What to do if Midjourney refuses your refund
If Midjourney denies your refund claim and you believe the decision breaches the Consumer Rights Act 2015, escalate the complaint to the Financial Conduct Authority (FCA) or your local Trading Standards office. Yafee recommends keeping all emails, screenshots, and payment receipts as evidence. You can lodge a formal complaint with Trading Standards (contact your local council) or the Citizens Advice Consumer Service at citizensadvice.org.uk.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but a few simple errors can delay the process or jeopardise your refund claim.
Mistake 1: confusing cancellation with account deletion
Cancelling your subscription ends your recurring payment but does not delete your account. Your profile, past creations, and project history remain accessible. If you want to permanently delete all account data, you must request account deletion separately through your settings. Yafee advises against this unless you are certain you will never need your past work, as deletion is usually irreversible.
Mistake 2: assuming your access ends immediately
Many users believe they lose access the moment they cancel. In reality, you retain full access until your billing cycle ends. If you cancel on day 1 of your monthly cycle, you still have access for the remaining 29-31 days. Plan your image-generation work accordingly so you do not lose access mid-project.
Mistake 3: failing to document your cancellation
Screenshot your cancellation confirmation, save the confirmation email, and if cancelling by post, retain the Royal Mail receipt. These documents are your proof if Midjourney claims they never received your cancellation request or if a refund dispute arises. Yafee strongly recommends keeping these records for at least 12 months.
Mistake 4: cancelling before downloading your creations
After your subscription ends, your access to view and download past work may become restricted or removed entirely. Export all important images, prompts, and metadata before your billing cycle ends. Use Midjourney's download feature or screenshot your work within the web dashboard.
Mistake 5: cancelling without checking for active subscriptions
If you have multiple Midjourney accounts or have restarted your subscription after a previous cancellation, you may have forgotten about a secondary account still charging your card. Review your bank statements for all recurring Midjourney charges and cancel each one separately.
What to do if you change your mind after cancellation
If you cancel and later want to reactivate your subscription, you can resubscribe at any time through the standard sign-up process. Your account and past creations typically remain intact unless you requested account deletion. Log in to your dashboard, navigate to the subscription section, and select a new plan at the same pricing as before. There is no penalty for cancelling and resubscribing, though you will be charged immediately for the new plan.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and protect yourself against future disputes.
| Action | Completed? | Notes |
|---|---|---|
| Log in to your account and confirm your plan type | Yes / No | Note whether you have a monthly or annual subscription. |
| Download and save all your creations and project data | Yes / No | Export images and prompts before access ends. |
| Submit your cancellation via the web dashboard or post | Yes / No | Use whichever method you prefer. |
| Screenshot the on-screen confirmation and save the confirmation email | Yes / No | Keep these for at least 12 months as proof. |
| Verify that no further charges appear on your bank statement after the end date | Yes / No | Check your account monthly for 3 months after cancellation. |
| If claiming a refund, submit your claim within 14 days of cancellation | Yes / No | Email support with your calculation and evidence. |
Contact information and escalation
If you encounter problems during cancellation or dispute a refund decision, contact Midjourney and then escalate to the relevant UK authority.
Midjourney customer support
Send cancellation and refund queries to [email protected]. Include your account email, subscription details, and cancellation date. Midjourney aims to respond within 48 business hours. If you do not receive a response within 5 working days, follow up by posting in the Midjourney Discord server and tagging a moderator.
Postal cancellation address
- Midjourney Inc.
- 1st Floor, 27 Clements Lane
- London, EC4N 7AE
- United Kingdom
Send cancellation letters by recorded delivery and retain the Royal Mail receipt as proof of postage.
Escalation to UK authorities
If Midjourney refuses your cancellation or refund without valid reason, escalate your complaint to the Financial Conduct Authority (FCA) via their complaint portal at fca.org.uk. You can also contact your local Trading Standards office (search "trading standards" plus your council name online) or raise a formal complaint with the Citizens Advice Consumer Service at citizensadvice.org.uk.
Summary and next steps
Cancelling your Midjourney subscription is a straightforward process that you can complete online within minutes. Log in to your account, navigate to your subscription settings, and click the cancel button. Your access continues until the end of your current billing cycle, and no further charges will appear on your card after that date. If you cancel within 14 days of purchase and have not used the service, you can claim a full refund under the Consumer Rights Act 2015. If you cancel later, you may be entitled to a partial refund if you hold an annual plan. Yafee has helped thousands of consumers cancel digital subscriptions confidently and protect their refund rights by documenting every step and understanding their legal position before they act. Download your confirmation email, save the on-screen receipt, and retain these records for at least 12 months in case a dispute arises. If Midjourney refuses your cancellation or withholds a refund you believe you are entitled to, escalate the matter to Trading Standards or the Citizens Advice Consumer Service. Your consumer rights under the Consumer Rights Act 2015 protect you throughout this process, and Yafee recommends asserting them firmly and in writing.