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Frequently asked questions
Cancel Just Done: The Right Way
How to cancel Just Done and stop paying for virtual assistant services
Understanding Just Done and why you might want to cancel
Just Done is a UK-based virtual assistant service that handles administrative tasks for individuals and small businesses on a monthly subscription basis. You receive support with scheduling, email management, task organisation, and general business administration through a recurring payment model. The service initially appeals to those overwhelmed by administrative overhead, but your circumstances and priorities inevitably change.
Just Done operates on automatic renewal, meaning your subscription charge continues every month unless you actively submit a cancellation request. A £200 monthly subscription accumulates to £2,400 annually-a substantial financial commitment that deserves regular review. Many subscribers realise their needs have shifted, they've found more cost-effective alternatives, or their budget no longer supports the expense.
Yafee specialises in helping consumers recognise when a subscription no longer serves their interests and guiding them through cancellation with confidence. Whether your business has grown enough to hire permanent staff, you've switched to automation tools, or you're tightening your budget, cancelling Just Done is straightforward once you understand the correct procedure.
Common reasons subscribers cancel Just Done
You might be cancelling because your business requirements have changed fundamentally. Perhaps you've grown large enough that hiring a dedicated employee makes more financial sense than paying per-task rates. Alternatively, you may have discovered that automation software or competing virtual assistant services offer better value for your specific needs. Budget constraints during slower business periods also push many subscribers to cut discretionary services first.
What you need to know before you cancel
Before you take action, understand that Just Done operates as a paid subscription service with automatic renewal. Your cancellation request must be submitted before your next billing date to prevent additional charges. Yafee recommends checking your account details now to identify exactly when your renewal date falls, so you can time your cancellation strategically and avoid unwanted fees.
Just done's pricing tiers and what you're currently paying
Just Done structures its service across multiple subscription tiers, each designed for different levels of administrative support and usage hours.
The complete pricing breakdown
Understanding your current tier helps you calculate how much you'll save by cancelling. The table below shows the typical Just Done pricing structure across all available plans and their annual commitment:
| Subscription tier | Monthly hours | Monthly cost | Annual commitment | Effective hourly rate |
|---|---|---|---|---|
| Basic | 5-10 hours | £150-£200 | £1,800-£2,400 | £20-£30 per hour |
| Standard | 15-20 hours | £300-£400 | £3,600-£4,800 | £18-£25 per hour |
| Premium | 30-40 hours | £600-£800 | £7,200-£9,600 | £15-£20 per hour |
| Enterprise (custom) | 50+ hours | £1,000+ | £12,000+ | £12-£18 per hour |
Calculating your actual savings
Once you cancel, you'll immediately stop the recurring charge. If you're on the Standard tier at £350 monthly, cancelling saves you £4,200 annually-significant money to redirect toward other business priorities. Yafee encourages you to calculate your specific annual savings before cancelling, so you're clear on the financial benefit of taking action today.
Your legal position and consumer protection rights
Your cancellation is protected by clear UK consumer law, which guarantees your right to end any ongoing subscription service.
Your consumer rights and what they mean for you
Under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you hold specific legal protections when cancelling a subscription service. You have the right to cancel a distance contract (one formed at a distance, such as online) at any time before the service commences. Once the service has begun, you may cancel at the end of any billing period with reasonable notice-typically 14 days or the period specified in your contract, whichever is shorter.
Just Done must honour your cancellation request and must not charge you for any period after your requested cancellation date. If the company refuses to process your cancellation or continues charging after you've submitted a valid request, you can escalate your complaint to the Financial Conduct Authority (FCA) or your local Trading Standards office, depending on the service classification.
Your legal position
You have a statutory right to cancel Just Done at any time during the contract term. The company must process your cancellation within a reasonable timeframe-typically within 48 hours-and must stop charging you immediately upon cancellation. If Just Done continues to deduct payments after your cancellation date, you can request a refund of unauthorised charges and report the company to Trading Standards or the Citizens Advice Consumer Service. No cancellation fee is lawful unless your contract explicitly permits it for early termination, and even then it must be proportionate to the actual loss the company incurs.
Methods to cancel Just Done
You have multiple routes to cancel your Just Done subscription, each with different response times and confirmation options.
Cancellation method one: online account portal
This is typically the fastest cancellation route and provides immediate confirmation. Log into your Just Done account, navigate to your subscription settings, and select "Cancel subscription." The system usually asks for a cancellation reason and may offer a discount to retain your business-ignore this unless you genuinely wish to continue. Confirm your cancellation request, and the portal will display a confirmation number. Screenshot this number for your records, as it serves as proof of your cancellation request.
Cancellation method two: email to customer support
Send a formal cancellation email to Just Done's customer support address. Your email should contain your full name, account email address, the date you wish to cancel (typically the end of your current billing period), and a direct statement: "I wish to cancel my Just Done subscription effective [date]." Request written confirmation of your cancellation. This method creates a documented trail and often takes 3-5 business days for a response.
Cancellation method three: phone cancellation
Call Just Done's customer service team directly. Request a cancellation agent, provide your account details, and state your cancellation request clearly. Ask the agent to confirm your cancellation effective date and request they email you a cancellation confirmation reference number. This method provides immediate verbal confirmation but requires documentation via follow-up email.
Step-by-step guide to cancelling Just Done
Follow this procedural guide to ensure your cancellation is processed correctly and you avoid any post-cancellation charges.
Step one: locate your billing date and cancellation deadline
- Log into your Just Done account immediately
- Navigate to your account settings or subscription management section
- Identify your next billing date-this is critical
- Your cancellation must reach Just Done before this date to prevent the next charge
- Note the exact date in your calendar
- Calculate the number of days remaining-you need at least 48 hours notice for safety
Step two: prepare your cancellation request
- Gather your account information:
- Your full name as registered with Just Done
- Your account email address
- Your current subscription tier and monthly cost
- Draft your cancellation statement: "I am writing to formally cancel my Just Done subscription effective [end-of-billing-period date]"
- Choose your preferred cancellation method-online is fastest, email is most documented
Step three: submit your cancellation request
- If using the online portal:
- Log into your account and locate subscription settings
- Click "Cancel subscription" or "Manage subscription"
- Confirm your cancellation and your effective date
- Screenshot your confirmation page showing the reference number
- If using email:
- Send your cancellation request to Just Done's support email address
- Use the subject line: "Subscription Cancellation Request-[Your Name]-[Account Email]"
- Send from your registered account email address
- Request written confirmation
- If using phone:
- Call the customer service number on your invoice or the Just Done website
- Confirm you're speaking with a cancellation agent
- State your cancellation date clearly
- Ask for a reference number and request email confirmation
Step four: obtain written confirmation
- Within 24-48 hours, you must receive written confirmation of your cancellation from Just Done
- This confirmation should include:
- Your account name and registration email
- Your cancellation effective date
- A confirmation or reference number
- A clear statement that no further charges will occur
- If you don't receive confirmation within two business days, follow up immediately via email or phone
Step five: monitor your bank statement
- Check your bank account on your next billing date to confirm no charge was taken
- If a charge appears after your cancellation date, screenshot the transaction immediately
- Contact Just Done's customer service with your cancellation reference number and demand a refund
- If the company refuses, file a complaint with your bank or card provider-they can reverse unauthorised charges
Handling refunds and cancellation fees
Your refund entitlement depends on when you submit your cancellation request relative to your billing cycle.
Refunds for unused service periods
If you cancel mid-billing cycle, you may be entitled to a pro-rata refund for the unused portion of that month. For example, if you've paid £300 for the month and cancel after 10 days of a 30-day billing period, you're owed approximately £200 for the remaining 20 days. Yafee recommends requesting this refund explicitly in your cancellation email: "Please refund the pro-rata amount for [dates] as my service ends [date]."
Cancellation fees and early termination clauses
Just Done may charge a cancellation or early termination fee only if your contract explicitly permits it and the fee is proportionate to the company's actual loss. A fee of one month's subscription is typically considered fair; anything exceeding this warrants challenge. If you're charged a cancellation fee you dispute, request a detailed breakdown of the company's alleged losses. Under Consumer Rights Act 2015 provisions against unfair contract terms, an excessive cancellation fee may be unenforceable, and you can dispute the charge with your bank.
Non-refundable prepayments
If you've prepaid for future months (for example, an annual plan with an upfront payment), your cancellation request should trigger a refund for all unused months. If Just Done refuses this refund, escalate immediately. You have a statutory right to a refund for services you have not received and will not receive due to cancellation.
What happens after you cancel
Your cancellation is complete, but several steps will follow to ensure a clean break from the service.
Access and data considerations post-cancellation
Once your cancellation becomes effective, Just Done will disable your account access. Before your cancellation date, download any documents, task histories, or communications you wish to retain-the company may delete these after 30-90 days. If Just Done manages any business-critical information (such as calendars or contact details), ensure you've migrated this data to another system or exported it in a usable format.
Confirming the cancellation was processed
On your next billing date and the date after, monitor your bank statement to confirm no charges appear. Most payment processors will reject any attempt to charge after a cancellation, but delays occasionally occur. If a charge appears after your cancellation date, contact Just Done immediately with your confirmation number and demand reversal. Yafee has helped thousands of consumers successfully reverse unauthorised post-cancellation charges by providing their cancellation reference and escalating to their bank.
Future communications and opt-out
Just Done may send marketing emails after cancellation. If you wish to stop these, reply to any marketing email with "unsubscribe" or follow the unsubscribe link at the bottom of the email. This is a legal requirement under the Privacy and Electronic Communications Regulations 2003 (PECR). If the company continues to email you after you've unsubscribed, report this to the Information Commissioner's Office (ICO).
Common cancellation mistakes to avoid
Most cancellation delays and disputes arise from preventable errors-understanding these traps protects you from unwanted charges and frustration.
Mistake one: cancelling after your billing date
If you submit your cancellation request after your billing date has passed, Just Done will typically charge you for the next month before processing the cancellation. Always aim to cancel at least three business days before your renewal date. Check your confirmation email or invoice to find your exact billing date, and set a calendar reminder at least one week before.
Mistake two: failing to obtain written confirmation
Verbal cancellations or online confirmations without a reference number create disputes. Always request and retain written confirmation that includes a reference number. If Just Done later claims it received no cancellation request, your confirmation email is your proof and protects you if you need to escalate to Trading Standards or your bank.
Mistake three: not monitoring your bank account
Even with a valid cancellation, payment errors occasionally occur. Check your bank statement on and after your cancellation effective date. If a charge appears, contact Just Done within 48 hours with your cancellation reference. If the company refuses to refund, ask your bank to reverse the charge as unauthorised-banks have authority to do this under consumer protection rules.
Mistake four: ignoring retention offers
Just Done's support team may offer discounts to retain your business. Unless you genuinely wish to continue, politely decline and restate your cancellation request. Do not let a temporary discount tempt you into continuing a service you've decided doesn't serve you-the money you save by cancelling vastly outweighs any short-term discount.
Mistake five: cancelling without a backup plan
If Just Done handles critical administrative tasks, ensure you've migrated these responsibilities before your cancellation date. Whether you've hired permanent staff, switched to automation software, or plan to handle tasks yourself, a transition plan prevents service disruption and lost business opportunities.
Should you cancel Just Done or look for alternatives
This comparison helps you decide whether cancellation is your best option or whether switching to a competitor better serves your needs.
Reasons to cancel immediately
Cancel if you no longer need administrative support, your budget doesn't permit the monthly expense, or you've found a more cost-effective solution. Also cancel if you're unhappy with service quality-poor communication, missed deadlines, or incomplete work justify immediate termination. Yafee recommends cancelling immediately if you've been overcharged, if the company refuses to honour refund requests, or if the terms of service have changed unfavourably without your consent.
Reasons to explore alternatives before cancelling
If you value virtual assistant support but feel Just Done no longer provides it cost-effectively, compare competing services before cancelling. Some alternatives charge per task rather than a monthly subscription, which may suit your current workload. Automation software (such as scheduling and email management tools) often costs less than £100 monthly and handles routine tasks without human oversight. However, if no alternative meets your needs and your budget constraints are temporary, you might negotiate a pause or downgrade with Just Done rather than cancelling outright.
| Service type | Monthly cost range | Best for | Cancellation difficulty |
|---|---|---|---|
| Just Done virtual assistant | £150-£1,000+ | Complex, varied tasks | Easy (online or email) |
| Automation software (Zapier, Make) | £20-£200 | Routine, repetitive tasks | Easy (online) |
| Competing VA services | £100-£800 | General admin support | Varies by provider |
| Freelance assistants (Upwork, Fiverr) | £10-£50 per hour | Flexible, project-based work | No commitment (pay-as-you-go) |
| Hiring permanent staff | £1,500-£3,000+ monthly | Long-term, dedicated support | Not applicable (employment) |
| In-house team expansion | Variable | Growth and scalability | Not applicable (employment) |
Cancellation address and escalation contacts
If Just Done refuses your cancellation request or continues charging after you've cancelled, use these contact routes to escalate your complaint and enforce your legal rights.
Just Done customer service contact
Submit your cancellation request to Just Done's primary support channels. Contact details are typically found on your invoice, the company website, or your welcome email. Yafee recommends using email or the online portal for cancellations-these create documented evidence if a dispute later arises.
Escalation to trading standards
If Just Done refuses to cancel your subscription or continues charging after a valid cancellation request, file a complaint with your local Trading Standards office. You can report the company online at www.citizensadvice.org.uk or by phone to your local authority. Trading Standards investigates unfair contract terms and non-compliance with the Consumer Rights Act 2015. They have power to issue enforcement notices and can represent consumers in disputes.
Escalation to your bank or card provider
If Just Done has charged you after your cancellation date, contact your bank or card provider immediately. Request a chargeback or reversal of unauthorised transactions. Provide your cancellation confirmation email and evidence that the charge was not authorised. Banks have a statutory obligation to investigate and typically reverse unauthorised charges within 48-72 hours.
Escalation to the financial conduct authority
If Just Done is regulated by the FCA (which applies if it operates as a financial services provider), you can lodge a formal complaint at the FCA's Consumer Helpline: 0800 111 6000 or www.fca.org.uk. The FCA investigates persistent breaches of consumer protection rules and can require the company to refund unauthorised charges.
Final checklist before and after cancellation
Use this checklist to ensure you've completed every step and have full documentation of your cancellation:
| Cancellation stage | Action | Completed |
|---|---|---|
| Before cancellation | Identify your billing date and cancellation deadline | ☐ |
| Before cancellation | Download account data and task histories | ☐ |
| Before cancellation | Set a calendar reminder for 3 days before your renewal | ☐ |
| During cancellation | Submit cancellation via online portal, email, or phone | ☐ |
| During cancellation | Obtain and screenshot a confirmation number | ☐ |
| During cancellation | Request written confirmation by email if using phone | ☐ |
| After cancellation | Monitor your bank statement on your renewal date | ☐ |
| After cancellation | Confirm no charge appears within 48 hours of renewal date | ☐ |
| After cancellation | Unsubscribe from Just Done marketing emails | ☐ |
| After cancellation | Retain all confirmation emails and reference numbers for 12 months | ☐ |
Summary and next steps
Cancelling Just Done is straightforward when you follow the correct procedure and ensure you have written confirmation of your request. Your cancellation is legally protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which give you the right to end any subscription service. You must receive a confirmation number, monitor your bank statement after your cancellation effective date, and escalate immediately if any charges appear.
Your next action is simple: log into your Just Done account, identify your billing date, and submit your cancellation request at least three business days before that date. Choose the method that creates the clearest documented evidence-email is typically strongest. Request written confirmation, and retain that confirmation email for your records. Monitor your bank statement, and if a charge appears after your cancellation date, contact Just Done with your reference number and demand reversal.
Yafee has helped thousands of consumers successfully cancel subscriptions like Just Done, recover unauthorised post-cancellation charges, and redirect significant annual savings toward their actual business priorities. You're not alone in finding that automatic renewals drain money from your account without delivering proportionate value. Take action today, follow this procedure, and enjoy the financial benefit and peace of mind that comes with cancelling a service that no longer serves your needs. Yafee's guides provide the legal grounding and step-by-step clarity you need to cancel confidently and recover every penny you're owed.