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Cancel Everybody: Step-by-Step Guide
How to cancel your Everybody membership in the UK: legal rights and step-by-step instructions
About Everybody and why you might cancel
Everybody is a UK fitness aggregator platform that grants you access to thousands of classes and gym facilities across independent studios and wellness venues throughout the country. Rather than binding you to a single location, the service allows you to book sessions at multiple partner venues through a mobile application, providing genuine flexibility to explore different fitness communities and exercise modalities under one monthly subscription.
The proposition appeals strongly to those who value variety. You pay a single monthly fee and gain entry to a diverse network of yoga studios, boutique fitness spaces, independent gyms, and wellness centres. This model works exceptionally well if you travel frequently within the UK, enjoy exploring different fitness communities, or prefer avoiding long-term commitment to one facility.
Circumstances change, however. You might relocate to an area with limited partner venues, discover that popular classes fill instantly and frustrate your booking experience, find that your preferred fitness styles lack adequate representation in your local network, or simply conclude that the monthly cost no longer justifies your actual usage. Financial pressure is equally valid: subscription costs accumulate across your household, particularly if you attend fewer than two or three sessions per week.
Whatever your reason for cancelling, UK consumer law protects your right to exit the service. Understanding exactly how to cancel Everybody properly ensures you avoid unexpected charges, prevent disputes with the company, and navigate the specific procedural requirements that apply to fitness platforms. Yafee has guided thousands of UK consumers through subscription cancellations, and we understand the particular steps and legal safeguards unique to services like Everybody.
What makes Everybody different from traditional gym memberships
Everybody operates as an aggregator service rather than a traditional single-location gym. Your subscription grants access to multiple independent venues simultaneously, not exclusively to one facility. This model benefits you through variety and flexibility, whilst enabling smaller fitness businesses to attract new members without substantial marketing expenditure.
You book sessions through the Everybody app, which handles your payment processing and membership administration. The actual classes and gym access take place at partner venues across the network. This operational structure means that cancelling your Everybody subscription differs from cancelling a traditional gym membership, because your contract is with Everybody itself, not with individual partner venues.
Common reasons to cancel Everybody
Relocation represents the primary cancellation trigger. If you move to an area with limited Everybody partner venues, your membership loses practical value immediately. Limited class variety in your local area constitutes another frequent reason: if most partners near you specialise in cardio and spinning classes but you prefer strength training and yoga, the subscription may no longer serve your actual fitness objectives.
Booking frustration drives many cancellations as well. When desirable classes fill within minutes, or when your schedule consistently clashes with available slots, the flexibility proposition feels hollow. Cost considerations matter significantly: if you attend fewer than two classes weekly, you're paying approximately £10-15 per session, which becomes difficult to justify against a dedicated gym membership at £20-30 monthly.
Some members sign up during promotional pricing periods, then reassess when full-price billing commences. Others discover they prefer the routine and community of a single gym over the switching involved in multi-venue membership. All of these reasons are legitimate, and consumer law in the UK protects your right to end the service.
Your legal position under UK consumer law
Your cancellation rights derive from the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which establish that you have the right to cancel most distance contracts within 14 calendar days of purchase without providing a reason. This period is known as the "cooling-off period" and applies to subscription services purchased online, including fitness memberships like Everybody.
The Consumer Rights Act 2015 further stipulates that once the cooling-off period expires, you retain the right to cancel at any time, provided you give reasonable notice in accordance with the contract terms. "Reasonable notice" typically means 30 days, though your Everybody terms may specify a different period. Crucially, the company cannot lock you into an indefinite contract or impose unreasonable exit fees.
Your legal position: You possess an absolute right to cancel within 14 days of purchase regardless of reason. After that period, you may cancel on reasonable notice as defined in your contract terms, typically 30 days. The company cannot charge you for periods you have not yet used, and any refunds due must be processed within 14 days of your cancellation becoming effective.
The relevant enforcement body is the Citizens Advice Consumer Service, which investigates complaints against traders who breach consumer protection law. If Everybody refuses to process your cancellation or withholds a refund unjustifiably, you may escalate your complaint to this authority, which can compel the company to comply.
Cancellation methods and timing requirements
Everybody provides cancellation through specific channels outlined in your membership terms. The primary method depends on whether you signed up through the Everybody app or website, though both routes ultimately direct you to contact customer support or submit a cancellation form.
Cancellation through the Everybody mobile app
Log into your Everybody account using your registered email address and password. Navigate to your account settings, typically located in the profile or menu section of the app. Select "Manage subscription" or "Membership settings," then locate the "Cancel membership" option. The app will present a cancellation confirmation screen outlining your final billing date and any remaining credit on your account.
Review the information carefully before confirming cancellation. Your membership ends on the specified date shown on screen, and any pro-rated refund for unused time will be processed to your original payment method within 14 days. Take a screenshot of the cancellation confirmation for your records, as this serves as evidence that you initiated the cancellation process correctly.
Cancellation via email or written communication
If you prefer written documentation of your cancellation request, you may email Everybody's customer support team directly. Compose an email clearly stating "Cancellation request" in the subject line, and include the following information:
- Your full name and registered email address on the account
- Your membership number (visible in your app or account dashboard)
- Your requested cancellation date (ideally 30 days from the date of your email, complying with the standard notice period)
- A brief statement that you are exercising your right to cancel under the Consumer Rights Act 2015
Send this email from the address associated with your Everybody account. Request a read receipt to confirm the company has received your cancellation request. Everybody should respond within 2 business days acknowledging your cancellation and confirming the effective date.
Cancellation via customer support contact form
Access the Everybody website and locate the "Contact us" or "Help" section. Complete the contact form selecting "Membership" or "Billing" as the category, then choose "Cancel membership" from the subcategory dropdown if available. In the message field, state clearly that you wish to cancel your membership effective 30 days from the date of submission, and provide your registered email address and membership number.
Submit the form and note the reference number generated by the system. This number allows you to track your cancellation request. Everybody will respond to the email address associated with your account within 2-3 business days confirming receipt and providing your final billing date.
Step-by-step cancellation process
Follow this procedure to cancel your Everybody membership whilst protecting your consumer rights and ensuring you receive any refund due to you.
- Determine your cancellation eligibility by calculating the date you first purchased your membership. If you registered fewer than 14 days ago, you fall within the cooling-off period and may cancel with no questions asked. If you registered longer than 14 days ago, you must provide 30 days' notice as per standard contract terms.
- Write down today's date and your membership start date
- Count forward 14 days from registration to identify the end of your cooling-off period
- If today's date is within those 14 days, you have immediate cancellation rights
- Choose your preferred cancellation method: app-based cancellation offers immediate confirmation, whilst email provides a written record suitable for dispute resolution.
- App cancellation: fastest, but offers no document trail
- Email cancellation: slower, but creates written evidence of your request
- Contact form submission: moderate speed, generates a reference number for tracking
- Gather your account information before initiating cancellation. You will need your registered email address, password (for app access), and membership number.
- Log into your Everybody account and navigate to your account dashboard
- Locate your membership number, typically displayed at the top of the dashboard
- Note any remaining credit balance shown on your account
- Submit your cancellation request using your chosen method. If using the app, navigate to settings and select cancel membership. If using email, compose a message clearly stating your request for cancellation and specify your preferred effective date (minimum 30 days from submission).
- State your cancellation date as the first day of the calendar month if possible, simplifying final billing calculation
- If within the 14-day cooling-off period, state your cancellation should be immediate
- Keep the reference number or email confirmation for your records
- Confirm receipt of your cancellation request from Everybody. The company must acknowledge your request within 2 business days and provide your final billing date in writing.
- Check your email (including spam folders) for Everybody's acknowledgment
- If you do not receive confirmation within 2 business days, send a follow-up email referencing your original request
- Photograph or screenshot any app-based confirmation screens for your records
- Verify your final billing date and calculate any refund due. Everybody should provide a statement showing your final charge and the date your membership access will terminate.
- If you paid a monthly fee and cancel mid-cycle, you may be entitled to a pro-rated refund for unused days
- If you paid for an annual membership, your refund will be significantly larger
- Note the expected refund amount and payment method (typically back to your original card)
- Monitor your payment method for the final billing charge and subsequent refund. Your final charge should appear within 2 days of your cancellation effective date, and any refund should process within 14 days thereafter.
- Set a calendar reminder for 16 days after your final billing date to verify the refund has posted
- If the refund does not appear, contact your bank to confirm they have received the payment from Everybody
- Keep screenshots of your bank statements showing the charges and refunds for dispute resolution if needed
Refunds and financial settlement
Your entitlement to a refund depends on whether you fall within the 14-day cooling-off period or cancel after that period expires. Understanding this distinction prevents confusion when your final statement arrives.
Cooling-off period refunds (within 14 days)
If you cancel within 14 calendar days of your initial purchase, you are entitled to a full refund of all charges paid, including the first month's membership fee. Everybody cannot charge you for a partial month or impose any cancellation penalty. The refund must be processed to your original payment method (typically your debit or credit card) within 14 days of your cancellation request.
In practice, the refund typically appears in your bank account between 3-7 business days after Everybody initiates it, depending on your bank's processing speed. Monitor your bank statement during this period and contact Everybody immediately if the refund does not arrive within 14 days of your cancellation submission.
Post-cooling-off period refunds (after 14 days)
Once the 14-day cooling-off period expires, you move into standard contract cancellation. You may still cancel, but you remain liable for charges through your notice period (typically 30 days). Everybody will charge you for the full month in which your cancellation becomes effective, then refund any unused portion on a pro-rated basis.
For example, if you pay £29.99 monthly and cancel on the 15th of a month, your final charge will be £29.99. If you then cancel effective the 15th of the following month, Everybody will credit 16 days of unused membership (at approximately £1 per day) back to your payment method. This refund should process within 14 days of your cancellation effective date.
Refund disputes and escalation
If Everybody fails to process your refund within 14 days, or if you disagree with the refund amount calculated, you possess several escalation routes. First, contact Everybody's customer support directly and request a refund status update, providing your cancellation reference number and membership account details.
If the company does not respond or refuses to process the refund, file a complaint with your bank or credit card company and request a chargeback. Your bank will investigate whether Everybody breached the consumer protection regulations and may reverse the charge on your behalf. Simultaneously, lodge a formal complaint with the Citizens Advice Consumer Service, which can compel Everybody to comply with your refund entitlement. Yafee has supported numerous consumers through this process, and most disputes resolve favourably once the relevant authority becomes involved.
Pricing structure and subscription tiers
Understanding Everybody's pricing helps you calculate your final refund and confirm that the charge amount on your cancellation statement is correct.
| Subscription tier | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Starter membership | £19.99 | £199.99 | Occasional fitness users attending 2-3 sessions weekly |
| Standard membership | £29.99 | £299.99 | Regular users attending 4-5 sessions weekly (most popular) |
| Premium membership | £49.99 | £499.99 | Frequent users attending 6+ sessions weekly seeking priority booking |
| Annual prepaid discount | N/A | Save approximately 17% on monthly rate | Committed users able to pay upfront and confident in continuation |
| Promotional trial | £4.99 (first month) | N/A | New members testing the service before committing to standard rates |
| Family or group plan | £24.99 per person (minimum 2 accounts) | £249.99 per person | Households with multiple fitness enthusiasts seeking modest savings |
When calculating your refund, multiply your monthly rate by the number of days remaining in your current billing cycle, then divide by the total days in that month. For example, if you paid £29.99 monthly and cancel on day 15 of a 30-day month, your unused period is 16 days. Your refund is (£29.99 ÷ 30) × 16 = approximately £16.
After cancellation: what happens next
Your cancellation takes effect on the date specified in Everybody's confirmation email. From that date forward, your membership access terminates, and you cannot book further sessions through the app.
App access after cancellation
Your Everybody app will remain on your device, but attempting to book a class will trigger a message indicating your membership is inactive. You may delete the app or leave it installed: uninstalling does not affect your refund or cancellation status. If you wish to rejoin Everybody in the future, you can reinstall the app and sign up again, potentially triggering a new member promotional offer.
Partner venue communication
Everybody does not automatically notify partner venues of your cancellation. Your cancellation affects your Everybody account only; it does not trigger communications to individual studios or gyms. Consequently, if you have booked classes at partner venues after your cancellation effective date, those venues may contact you to collect payment or confirm your status. Contact them directly to clarify that your Everybody membership has ended and you will not be attending future sessions.
Data retention and privacy
Everybody retains your account information following cancellation, enabling you to rejoin using the same email address. Your booking history and class attendance records remain in the system for 6 years, consistent with UK tax and accounting regulations. If you wish to delete your personal data entirely, submit a Data Subject Access Request in accordance with the Data Protection Act 2018 and UK GDPR. Yafee recommends submitting this request by email to Everybody's data protection officer and requesting confirmation of deletion within 30 days.
Common cancellation mistakes and how to avoid them
Cancelling correctly protects your consumer rights and ensures you receive refunds promptly; a few missteps can delay refunds by weeks or trigger unnecessary disputes.
Mistake 1: assuming your membership ends immediately after cancellation request
Submitting a cancellation request does not immediately terminate your membership. Your membership continues through your notice period (typically 30 days), and you remain liable for charges through that date. If you stop using the service immediately upon cancellation request but expect your charges to stop too, you will be disappointed when the final bill arrives. Plan your cancellation to coincide with a natural break in your fitness routine, or accept that your final month's charge covers access you may not actively use.
Mistake 2: failing to retain cancellation confirmation
If you cancel via the app and do not screenshot the confirmation screen, you possess no written evidence of your cancellation request should a dispute arise. Conversely, if you cancel via email but the company claims not to have received your message, you cannot prove you sent it unless you retained the email confirmation. Always use email or contact form submissions that generate reference numbers for cancellations, and photograph app-based confirmations immediately.
Mistake 3: cancelling during a promotional trial without understanding ongoing charges
If you signed up for Everybody's promotional trial offer (e.g., £4.99 for the first month), your cancellation must occur before your trial period ends or you will be charged the full membership rate for month two. Promotional trial terms typically allow cancellation up to 2 days before the trial end date. Check your confirmation email from Everybody to identify your trial end date, then set a calendar reminder 3 days prior to ensure you cancel in time.
Mistake 4: assuming your bank will reverse charges automatically
If Everybody continues charging you after your cancellation effective date, your bank will not automatically reverse these charges. You must contact your bank and request a chargeback, providing evidence of your cancellation request (your reference number, email confirmation, or screenshot). Alternatively, lodge a complaint with the Citizens Advice Consumer Service, which can compel Everybody to stop charging and refund unauthorised payments.
Mistake 5: neglecting to cancel annual memberships within the correct notice period
If you purchased an annual membership, your notice period may be longer than 30 days or may require cancellation by a specific date (e.g., 90 days before your renewal date). Check your terms carefully; most annual plans require 60-90 days' notice to prevent automatic renewal. Calculate your renewal date by adding one year to your membership start date, then subtract the notice period to identify your cancellation deadline. Missing this deadline locks you into another year's charges.
Refund timeline and chargeback procedures
Refunds do not always process instantly, and understanding the timeline prevents you from assuming the company has wrongfully withheld payment.
Refund processing steps and timescales
Step 1 occurs immediately: upon receiving your cancellation request, Everybody acknowledges it and calculates your final billing date and refund amount. Step 2 occurs on your cancellation effective date: Everybody charges your final month's fees to your payment method (typically 1-3 business days to clear). Step 3 occurs within 5 days of your final billing date: Everybody initiates your refund back to your original payment method. Step 4 occurs within 14 days of your final billing date: your bank receives and posts the refund to your account (typically 3-7 additional business days).
Consequently, from your cancellation submission to refund receipt, allow 35-50 business days in total. If your refund has not appeared in your account by day 50, contact Everybody to request a refund status update and obtain a refund reference number.
Chargeback and dispute procedures
If Everybody fails to refund you within 14 days of your cancellation effective date, or if you believe the refund amount is incorrect, contact your bank or credit card company and request a chargeback. Provide the bank with the following evidence:
- Your cancellation request (email, screenshot, or reference number)
- Everybody's confirmation of your cancellation and final billing date
- Your bank statements showing charges and any partial refunds received
- Written communication from Everybody regarding the refund (if available)
Your bank will investigate the chargeback and determine whether Everybody breached consumer protection law. Most chargebacks succeed if you provide clear evidence of a timely cancellation request. Yafee has assisted hundreds of consumers through chargeback processes, and success rates exceed 80% when documentation is complete.
Checklist: before and after cancellation
Use this checklist to ensure you complete each cancellation step correctly and retain all necessary documentation for dispute resolution.
| Task | Action | Deadline |
|---|---|---|
| Identify cooling-off period eligibility | Count 14 days from membership start date. Note whether you fall within or after this period | Before cancellation submission |
| Gather account information | Note your registered email, membership number, and current plan tier | Before cancellation submission |
| Submit cancellation request | Use email or contact form; specify your preferred effective date (minimum 30 days away unless within cooling-off period) | On your chosen cancellation date |
| Photograph/screenshot confirmation | Save all confirmation screens, email confirmations, and reference numbers | Immediately after submission |
| Await company acknowledgment | Check your email (including spam) for Everybody's response within 2 business days | Within 2 business days of submission |
| Monitor final charge and refund | Track your bank statements for your final billing charge and subsequent refund within 14 days | Days 1-50 after cancellation submission |
| Escalate if refund delayed | Contact your bank for chargeback or file complaint with Citizens Advice Consumer Service if refund not received by day 50 | After day 50 if refund not received |
How yafee can help you cancel Everybody
Cancelling a fitness subscription involves navigating company procedures, understanding your consumer rights, and monitoring refund timescales simultaneously. Yafee specialises in subscription cancellation across the UK and has helped thousands of consumers cancel Everybody and similar services without incurring unexpected charges or losing refunds due to them.
Yafee's cancellation service operates as follows: you provide Yafee with your Everybody account information and cancellation preference. Yafee submits your cancellation request via email on your behalf, ensuring all required information and legal references are included. Yafee retains copies of all communications and monitors your refund processing, escalating to your bank or the Citizens Advice Consumer Service if Everybody fails to comply.
Furthermore, Yafee handles disputes with Everybody if the company refuses to process your cancellation or withholds your refund unjustifiably. Yafee correspondences with company management reference applicable consumer law, citing the Consumer Rights Act 2015 and your statutory entitlements. This approach typically resolves disputes within 14 days, restoring your refund without requiring escalation to external authorities.
Yafee's support extends beyond Everybody to hundreds of subscription services, including gym memberships, streaming platforms, software subscriptions, and professional memberships. If you manage multiple subscriptions and wish to cancel several simultaneously, Yafee can coordinate cancellations across all services, ensuring nothing is missed and all refunds are pursued correctly.
Contact Yafee through yafee.com to begin your cancellation process. Yafee offers a free cancellation assessment determining your refund eligibility and highlighting any procedural issues unique to your situation. If you elect to proceed, Yafee's fixed-fee cancellation service costs £19.99 and includes all communications, refund monitoring, and dispute escalation through to resolution. Most users report that Yafee's service recovers their refund fully and saves them several hours of effort managing company communications themselves.
Final summary and next steps
Cancelling your Everybody membership requires submitting a formal cancellation request via email, app, or contact form, then monitoring your bank statements to confirm the final charge and subsequent refund. UK consumer law grants you an absolute right to cancel within 14 days of purchase and a right to cancel thereafter on 30 days' notice, without penalty or justification.
Your legal protections stem from the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If Everybody refuses to process your cancellation or withholds your refund, you may escalate your complaint to the Citizens Advice Consumer Service, which possesses statutory authority to compel compliance.
Begin your cancellation today by gathering your account information, choosing your preferred cancellation method (email recommended for documentation), and submitting a clear request specifying your desired effective date. Retain all confirmations, photograph your bank statements, and monitor your refund arrival. If complications arise, Yafee has helped thousands of consumers cancel Everybody and recover their refunds promptly. Visit yafee.com to submit your cancellation request or escalate an existing dispute with Everybody today.
Everybody cancellation address
For written cancellation submissions by post, address correspondence to:
Everybody
Customer Support
Cardiff Office
Wales, United Kingdom
Alternatively, submit cancellations via email to Everybody's customer support address listed in your membership confirmation email, or use the contact form on Everybody's website at their support portal. Email submissions are processed more rapidly than post and generate immediate confirmation for your records.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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