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Frequently asked questions
Cancel Complete Save: The Right Way
How to cancel Complete Save and recover your membership fees
What is Complete Save and why cancellation matters
Complete Save is a UK membership service that provides access to discounts across retailers, restaurants, entertainment venues, and selected service providers. You pay a subscription fee-either monthly or annually-to browse and redeem exclusive member-only offers. The service operates on automatic renewal, which means your membership continues indefinitely until you actively cancel. This is the critical detail that catches most members off guard: your subscription will renew automatically unless you take deliberate steps to stop it.
Many members discover they're still being charged months after they stopped using the discounts because they never received a cancellation confirmation or reminder notice. If you joined during a promotional trial period, you face additional risk: the trial typically converts to a paid membership without explicit warning, and you may be charged the full rate before you realise.
At Yafee, we work with consumers across the UK to navigate subscription cancellations like this one. Understanding your legal rights under UK consumer protection law is the first step toward a successful cancellation and any refund you're entitled to claim.
How Complete Save operates
When you join Complete Save, you gain access to a digital platform where you browse and claim discounts. The platform typically includes reduced prices at restaurants, cinema tickets, entertainment venues, cashback offers, and notifications of exclusive promotions available only to members. The value of your membership depends entirely on your location, lifestyle, and how frequently you engage with partner venues.
The service uses automatic renewal as its commercial model. Your subscription renews each month or year on the date specified in your membership agreement, and you continue being charged until you submit a formal cancellation request. This structure is legal under UK consumer protection law, but it places the burden on you to cancel proactively.
Why members choose to cancel Complete Save
The most common reason for cancellation is simple: members realise the discounts don't justify the monthly or annual cost. If you live in a rural area, work from home, or rarely visit restaurants and entertainment venues, the membership offers no tangible savings. Secondly, many members forget they signed up, particularly if they joined during a promotional trial that automatically converted to paid membership. Thirdly, some discover competing discount services offer better value, or they prefer to negotiate deals directly with retailers without paying a middleman fee.
Whatever your reason, Yafee is here to ensure you handle the cancellation process correctly and understand your rights to a refund under consumer law.
Understanding Complete Save pricing and membership tiers
Calculating your total outlay helps you determine whether cancellation is the right choice and whether you qualify for a refund based on the timing of your cancellation.
| Membership plan | Typical cost | Billing cycle | Best suited to |
|---|---|---|---|
| Monthly membership | £9.99 to £14.99 | Monthly charge | Members wanting short-term flexibility |
| Annual membership | £99 to £149 | Single annual charge | Heavy users saving upfront costs |
| Promotional trial | £1 or free | Converts to full price after trial | New members testing the service |
| Corporate memberships | Variable | Negotiated terms | Businesses purchasing multiple licences |
The promotional trial presents the highest cancellation risk. If you joined at £1 or free, your membership converts to the full monthly rate automatically unless you cancel before the trial expires. Check your confirmation email for the exact conversion date.
Your legal position under UK consumer law
Your right to cancel Complete Save is protected by UK consumer protection law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws give you specific protections and cancellation windows.
Consumer rights when cancelling a subscription
Under the Consumer Rights Act 2015, you have the right to cancel a distance contract (which includes online subscriptions like Complete Save) within 14 calendar days of concluding the contract, without providing a reason. This is called the "cooling-off period". If Complete Save failed to provide explicit written notice of this right at the point of purchase, you may extend this period to 12 months from the original purchase date.
Crucially, once you have used the service beyond the initial download, the cooling-off period no longer applies in full. However, you retain the absolute right to cancel at any point thereafter by providing written notice, and the service must cease charging you.
Your legal position is this: if you cancel within 14 days of purchase and have not substantially used the service, you're entitled to a full refund. If you cancel after 14 days, Complete Save may continue charging you until your current billing cycle ends, but they must cease all charges from the date of cancellation onwards.
Who enforces your consumer rights
If Complete Save refuses to cancel your membership or disputes your refund claim, you can escalate the matter to the Financial Conduct Authority (FCA) if the company holds relevant permissions, or to your local Trading Standards office. In England, Wales, Scotland, and Northern Ireland, Trading Standards handle subscription disputes. The Citizens Advice Consumer Service can also advise you on your rights and help you make a complaint if the company breaches consumer law.
How to cancel Complete Save: step-by-step procedure
Follow this procedure to ensure your cancellation is processed correctly and documented for reference.
Step 1: locate your account and billing information
Log into your Complete Save account using the email address and password associated with your membership. Navigate to your account settings or membership management section. You should see your current subscription tier, renewal date, and billing method. Take a screenshot or note the renewal date, as this is critical information for your cancellation request.
Step 2: identify the cancellation contact method
Complete Save is administered through the WebFiling Service Desk, which is operated by Companies House. All cancellation requests must be submitted in writing to the Cardiff office. The service does not accept cancellations via email, phone, or in-person at local offices. You must submit your request by post to ensure it's recorded and dated correctly.
Contact the WebFiling Service Desk for confirmation of the correct postal address:
- Telephone: +44 (0)303 1234 500
- Email: [email protected]
- Available: Monday to Friday, 8:30am to 6:00pm
Call or email to confirm the exact postal address for cancellation requests. As of 4 March 2024, all posts must be sent to the Cardiff office.
Step 3: prepare your cancellation letter
Write a formal letter on plain paper or using a template. Include the following information:
- Your full name and the email address registered to your Complete Save account
- Your membership account number (found in your account dashboard)
- Your current renewal date and subscription tier
- The date you want the cancellation to take effect (ideally the date you submit the letter, or the next renewal date)
- A clear statement: "I request that my Complete Save membership be cancelled with immediate effect" or "I request cancellation effective [specific date]"
- Your contact telephone number and postal address
Keep the letter brief and factual. You do not need to explain your reason for cancellation.
Step 4: submit your cancellation by post
Print your letter and send it by Royal Mail Special Delivery Guaranteed by 1pm to the Cardiff office. Special Delivery provides a tracking number and proof of delivery, which is essential evidence that you submitted your cancellation on a specific date. This protects you if Complete Save later disputes when they received your request.
Write on the envelope: "URGENT: Cancellation Request-Complete Save Membership".
Keep your Royal Mail receipt and tracking number. Take a photograph of the letter before posting as additional evidence of your submission.
Step 5: await cancellation confirmation
Complete Save should respond in writing within 5 working days acknowledging receipt of your cancellation request and confirming the date your membership ends. If you do not receive a response within 7 working days, contact the WebFiling Service Desk again by telephone and cite your Royal Mail tracking number.
Request written confirmation of the cancellation date and confirmation that no further charges will be applied.
What happens after you cancel: charges and refunds
After your cancellation is confirmed, monitor your payment method to ensure no further charges appear. The timeline for refunds depends on when you cancelled relative to your billing cycle.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your initial purchase and have not substantially used the service, you're entitled to a full refund under the Consumer Rights Act 2015. Complete Save must refund you within 14 days of receiving your cancellation notice. The refund goes back to your original payment method (credit card, debit card, or PayPal account).
If the company disputes your refund claim and argues you "substantially used" the service, provide evidence of minimal usage: log-in records, screenshots showing you did not redeem offers, or bank statements showing no transactions at partner venues during the trial period.
Cancellations after 14 days
Once the 14-day cooling-off period expires, you no longer have an automatic right to a refund for past charges. However, you retain the absolute right to cancel and prevent future charges. Complete Save may continue billing you through the end of your current billing cycle. For example, if you pay annually and cancel on day 200 of 365, you may be charged for the remaining 165 days unless the company grants a pro-rata refund as a gesture of goodwill.
Some companies do offer pro-rata refunds (refunding the unused portion of your membership). Contact the WebFiling Service Desk after your cancellation is confirmed and formally request a pro-rata refund. Make your request in writing to leave an auditable trail.
Escalating a refund dispute
If Complete Save refuses to refund charges you believe you're entitled to, or if you're charged after your cancellation date, escalate your complaint to Trading Standards. Provide them with copies of your cancellation letter, the Royal Mail delivery receipt, and your bank statements showing the disputed charges. Trading Standards can investigate whether the company breached consumer protection law and force a refund if warranted.
Yafee has helped thousands of consumers recover disputed charges by following this escalation pathway systematically.
Common cancellation mistakes and how to avoid them
Cancellation disputes often arise not because companies act dishonestly, but because members use the wrong contact method or fail to retain evidence of their request. Here's how to avoid the pitfalls that derail other cancellations:
Mistake 1: attempting to cancel via email or phone
Complete Save's policy requires cancellation by post to the Cardiff office. If you email your cancellation request, the company will likely respond that they do not accept email cancellations, and your request will be ignored. If you call, the operator may take your details but will tell you to submit a written letter anyway. Only a dated, posted letter creates a legally binding record of your cancellation request.
Mistake 2: not retaining proof of posting
If you use standard Royal Mail postage without tracking, you have no proof the letter arrived or when it arrived. If Complete Save later argues they never received your cancellation, you cannot dispute them. Always use Royal Mail Special Delivery Guaranteed by 1pm. The £1.50 extra cost is insurance against a cancellation dispute that could cost you weeks of wasted time.
Mistake 3: cancelling through the wrong office
Complete Save's postal instructions specify the Cardiff office as of 4 March 2024. Sending your letter to any other address risks it being lost or delayed. Before posting, call the WebFiling Service Desk at +44 (0)303 1234 500 to confirm the exact address and check whether instructions have changed.
Mistake 4: not waiting for written confirmation
After you receive the company's cancellation confirmation letter, verify the date your membership ends. If the letter says your membership continues past the date you requested, contact them immediately in writing to correct the error. Do not assume the cancellation went through correctly.
What to do if Complete Save continues charging you
If your bank statement shows a charge from Complete Save after your cancellation date, act quickly to recover the money.
Step 1: gather evidence of your cancellation
Collect your original cancellation letter, Royal Mail Special Delivery receipt, the company's cancellation confirmation letter, and bank statements showing the disputed charge. Compile these into a single document file or folder for reference.
Step 2: contact Complete Save in writing
Send a formal letter to the same Cardiff address pointing out that you were charged after your cancellation date. State the charge amount, date, and reference number from your bank statement. Request an immediate refund and written confirmation that no further charges will be applied. Send this by Royal Mail Special Delivery again.
Step 3: contact your bank or card provider
If Complete Save does not refund the charge within 7 working days, contact your bank or credit card provider and request a chargeback. Explain that you cancelled the service and were charged in breach of your cancellation request. Provide the bank with copies of your cancellation letter and the company's confirmation. Your bank will typically refund the charge and investigate Complete Save's conduct.
Step 4: escalate to trading standards
If the chargeback fails or the company disputes it, file a complaint with your local Trading Standards office. Provide all evidence. Trading Standards can investigate whether Complete Save breached the Consumer Rights Act 2015 by continuing to charge you after cancellation. They can compel a refund and impose penalties on the company if they find a breach.
Comparing Complete Save to alternative discount services
If you're cancelling because you've found a better discount service or decided the membership doesn't justify its cost, consider these alternatives before cancelling:
| Service | Cost | Coverage | Cancellation policy |
|---|---|---|---|
| Complete Save | £9.99-£14.99/month | Restaurants, cinema, retailers | Postal cancellation required |
| Vouchered.co.uk | Free | Vouchers and cashback | No subscription, no cancellation needed |
| TopCashback | Free (premium: £4.99/month) | Cashback on purchases | Online cancellation via account settings |
| Quidco | Free (premium: £5/month) | Cashback on online and in-store purchases | Online cancellation via account settings |
Many discount platforms operate on a freemium model, meaning you access basic features without paying a subscription. Before cancelling Complete Save, verify whether you're comparing like-for-like services or simply switching to a free alternative that lacks the same coverage.
Checklist: ensuring your Complete Save cancellation is complete
Use this checklist to confirm you've taken all necessary steps to cancel successfully:
- Logged into your Complete Save account and noted your membership tier, account number, and renewal date
- Called the WebFiling Service Desk to confirm the current postal address for cancellations
- Written a formal cancellation letter including your name, account number, and request for cancellation
- Sent the letter by Royal Mail Special Delivery Guaranteed by 1pm
- Retained the Royal Mail tracking receipt and photographed the letter before posting
- Received written confirmation from Complete Save acknowledging your cancellation and confirming the end date
- Monitored your bank account for 30 days after the cancellation date to ensure no further charges appear
- If charged after cancellation, submitted a dispute to your bank or contacted Trading Standards
Your next steps: contact information and cancellation address
To cancel Complete Save, you must submit a written cancellation letter by post to the Cardiff office. Contact the WebFiling Service Desk for confirmation of the current address:
- Telephone: +44 (0)303 1234 500
- Email: [email protected]
- Hours: Monday to Friday, 8:30am to 6:00pm
Send your cancellation letter by Royal Mail Special Delivery Guaranteed by 1pm to ensure proof of delivery. As of 4 March 2024, all posts must be sent to the Cardiff office.
If Complete Save refuses to cancel or disputes your refund, escalate your complaint to your local Trading Standards office or the Citizens Advice Consumer Service. Under the Consumer Rights Act 2015, you have the right to cancel your membership and prevent future charges. Yafee has helped thousands of UK consumers navigate subscription cancellations exactly like this one, ensuring they retain evidence at every step and recover any refunds they're entitled to claim. Follow this procedure, retain your documentation, and you'll resolve this cancellation smoothly.
