Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Brick Borrow, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at £0.79 for 48h, then £43.12 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Brick Borrow in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Brick Borrow
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Brick Borrow subscription with zero hassle
1
Fill in the form
Give us your details and those of your Brick Borrow subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Brick Borrow. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Brick Borrow refuses your cancellation.
Frequently asked questions
Cancel Brick Borrow: The Right Way
How to cancel Brick Borrow and reclaim control of your subscription
Understanding Brick Borrow and your right to cancel
Brick Borrow operates as a LEGO subscription service across the United Kingdom, offering families access to extensive toy libraries without paying hundreds of pounds upfront for individual sets. The model appears attractive: your children enjoy fresh play experiences, you avoid storage complications, and the company manages delivery and returns. Yet many UK subscribers realise within weeks or months that the monthly commitment no longer aligns with their household priorities, their child's actual engagement with the service, or their financial reality.
Yafee specialises in helping UK consumers navigate subscription cancellation processes that companies frequently obscure. Brick Borrow subscribers often discover themselves locked into rolling contracts, unaware of notice periods, or confused about refund eligibility. Understanding your cancellation rights upfront empowers you to make informed decisions about whether to stay subscribed or exit cleanly without financial or administrative penalty.
The subscription economy thrives on inertia: companies depend on you forgetting to cancel, missing deadlines, or feeling too uncertain about the process to act. Your responsibility is straightforward: recognise when the service no longer serves your family, then take deliberate action to stop paying. Yafee exists to make that action legally sound and administratively clear.
Why families decide to cancel Brick Borrow
Subscribers cancel for predictable, legitimate reasons. Your child loses interest after the initial novelty wears off. You calculate the annual cost (between £180 and £600 depending on tier) and realise you would spend less buying LEGO outright. Storage space fills up despite the rotation model. Your household budget tightens and discretionary spending becomes unaffordable. Or you discover your children prefer building their own collections to rotating borrowed sets.
These reasons reflect changing circumstances, not failure on your part. Cancelling a subscription is your legal right as a consumer under UK consumer protection law. Yafee's role is to ensure you understand exactly how to exercise that right without penalty, delay, or confusion.
The financial impact of continuous subscription payments
Monthly fees disguise annual reality. A £25 Standard Plan tier costs £300 per year. Over three years, that totals £900. Many families only recognise this burden when they step back and calculate cumulative spend. By that point, habitual payments have already drained hundreds from household reserves that could fund school trips, home repairs, or financial security. Cancelling is not merely administratively sound; it is often financially essential.
Brick Borrow pricing tiers and your current costs
Before you cancel, confirm which tier you are paying for and calculate your true annual expenditure.
Current membership tiers and monthly costs
Brick Borrow typically offers three subscription levels, though exact pricing and set allowances may vary by region or promotional period. The table below shows standard UK pricing based on current toy subscription models.
| Membership tier | Monthly cost | Sets available at once | Annual cost |
|---|---|---|---|
| Basic Plan | £15-20 | 1-2 sets | £180-240 |
| Standard Plan | £25-35 | 2-3 sets | £300-420 |
| Premium Plan | £40-50 | 3-4 sets | £480-600 |
These figures represent approximate ranges based on current toy subscription models in the UK. Your actual bill may differ depending on when you subscribed, promotional discounts applied, or recent price increases. Check your payment history in your account dashboard or your bank statement to confirm your exact tier and monthly deduction.
Understanding your billing cycle and notice requirements
Most subscription services bill in advance. If Brick Borrow charges you on the 15th of each month, your next payment is due on that date unless you cancel beforehand. UK consumer law requires that companies provide you with a cancellation mechanism that is as easy to use as the subscription itself. Consequently, you have the right to cancel your subscription without accepting additional terms, penalty fees, or unreasonable delays. Understand your billing date now, before you submit a cancellation request, so you can time your notice appropriately and avoid unwanted charges.
Your legal position under UK consumer law
Your right to cancel Brick Borrow is grounded in three key legal frameworks that protect you as a UK consumer.
Consumer contracts regulations 2013 and distance selling rights
The Consumer Contracts Regulations 2013 (now reinforced under retained EU law and the Consumer Rights Act 2015) gives you a statutory cancellation right if you purchased Brick Borrow online or at a distance without visiting a physical shop. You have a legal right to cancel within 14 calendar days of your purchase without providing a reason, provided the service has not yet commenced. After that initial 14-day period, you may still cancel, but Brick Borrow may charge you for the service you have already received up to your cancellation date. Nevertheless, the company cannot charge you for a service it failed to deliver or for attempts to dissuade you from cancelling.
Consumer rights act 2015 and unfair contract terms
The Consumer Rights Act 2015 makes any subscription contract term unfair if it allows a trader (Brick Borrow) to cancel or suspend your service without good reason, yet prevents you from doing the same. This means Brick Borrow cannot impose unreasonable barriers to cancellation, lock-in periods without clear consent, or automatic renewal traps that make exiting more difficult than entering. If the company refuses to honour your cancellation request or charges you after you have cancelled, you can escalate the dispute to the Competition and Markets Authority (CMA) or your local Trading Standards office.
Unfair terms in consumer contracts regulations and automatic renewal
The Unfair Terms in Consumer Contracts Regulations (retained in UK law post-Brexit) protect you specifically against automatic renewal contracts. Brick Borrow must obtain your explicit consent before each renewal period. This means you have the right to cancel before your renewal date takes effect and to receive confirmation of your cancellation in writing or via email. If the company charges you after you have cancelled, you can demand a refund and report the breach to the CMA.
How to cancel Brick Borrow: step-by-step process
Yafee recommends following this structured approach to ensure your cancellation is recorded and confirmed.
Step 1: log into your Brick Borrow account online
- Visit the Brick Borrow website and enter your login credentials.
- Navigate to your account settings or subscription management page.
- Locate the "Manage Subscription" or "Cancel Subscription" option (exact wording may vary).
- Read any cancellation terms or notice requirements before proceeding.
Step 2: initiate cancellation through the website
- Click the cancellation option and select your reason for leaving (this helps the company but does not affect your legal right to cancel).
- Confirm that you understand any charges that may apply based on your billing cycle.
- Submit your cancellation request electronically.
- The system should immediately display a confirmation message with a reference number or cancellation date.
Step 3: request written confirmation of cancellation
- After submitting your online cancellation, send a follow-up email to Brick Borrow's customer service address requesting written confirmation.
- Include your full name, account number, email address, and the date you submitted your online cancellation request.
- Request a written response confirming the cancellation is effective and the date from which no further charges will apply.
- Keep this email and any reply as evidence of your cancellation request.
Step 4: cancel by postal mail if the website option is unavailable
- If Brick Borrow does not offer online cancellation, send a signed letter to their registered office address (address details appear in the final section of this guide).
- Include the following details in your letter:
- Your full name and account number
- Your registered email address and telephone number
- Your current subscription tier and monthly fee amount
- The date you wish your cancellation to take effect
- A clear statement: "I wish to cancel my Brick Borrow subscription with immediate effect" (or specify your desired date)
- Your signature and the date you are sending the letter
- Send the letter via Royal Mail Special Delivery (Guaranteed by 9am) so you have proof of delivery.
- Keep the Royal Mail receipt as evidence.
Step 5: verify cancellation by checking your next billing date
- Monitor your bank account or payment method for seven to ten days after your cancellation request.
- If no charge appears by your next scheduled billing date, your cancellation has been processed successfully.
- Log into your Brick Borrow account to confirm it now displays a "cancelled" or "inactive" status.
- If a charge still appears, immediately contact Brick Borrow customer service and provide your written cancellation evidence.
Refunds and what to expect after cancellation
Your refund eligibility depends on your billing cycle date and whether the company has yet charged you for the forthcoming period.
Refund scenarios and timelines
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| You cancel before the next billing date | No charge occurs; no refund needed | Immediate (within 24-48 hours) |
| You cancel after being charged but within 14 days of purchase | Full refund of the charge | Within 14 calendar days of your cancellation request |
| You cancel more than 14 days after your last charge | Refund of any unused portion (pro-rata) | Within 30 days (company discretion may differ) |
| You cancel after receiving LEGO sets in the current billing period | Refund less the cost of delivered sets | Within 14-30 days; requires set return |
Handling outstanding LEGO sets and returns
If you cancel mid-billing period and Brick Borrow has shipped LEGO sets to you that month, you may be required to return them. Yafee advises checking your cancellation confirmation to see whether the company specifies a return process or return address. If sets have been delivered and you wish to cancel, you have the right under the Consumer Rights Act 2015 to reject them and return them at the company's expense. Create a record of what you are returning (photograph the packages), obtain a tracking number, and keep proof of return so you have evidence if the company attempts to charge you for unreturned items.
Chargeback and payment reversal as a final resort
If Brick Borrow refuses to stop charging you after your cancellation, or if they fail to process a refund within 30 days, contact your bank or payment provider (Visa, Mastercard, PayPal, Apple Pay, or your debit card issuer). Request a "chargeback" or "payment reversal" and explain that you cancelled the subscription in writing or via their website but the company continued charging you without your consent. Your payment provider will investigate and is likely to reverse the charge and return the money to your account within 20-30 days. Keep all evidence of your cancellation request and the company's failure to honour it.
Common mistakes to avoid when cancelling Brick Borrow
Cancellation is a straightforward process, and most subscribers complete it successfully on the first attempt. Nevertheless, a handful of easily avoidable mistakes delay refunds or leave you vulnerable to further charges.
Mistake 1: cancelling only through email without confirmation
Emailing Brick Borrow customer service without requesting written acknowledgement leaves no paper trail. The company may claim it never received your email, or the message may end up in their spam folder. Always submit your cancellation request through the company's official online portal first, then send a follow-up email requesting confirmation. This creates a documented record.
Mistake 2: assuming deletion of your payment method equals cancellation
Removing your credit card or payment method from the Brick Borrow app does not automatically cancel your subscription. Brick Borrow will simply attempt to charge an alternate payment method or send you a payment reminder. You must formally cancel your subscription through the company's cancellation process; deleting payment information is an additional protective step, not a substitute.
Mistake 3: cancelling during a promotional period without checking the terms
Some subscription promotions lock you in for a minimum period (for example, three months at a discounted rate). If you cancel before that period expires, Brick Borrow may charge you a penalty equivalent to the discount you received or demand you pay the full-price rate retroactively. Check your subscription confirmation or terms before you cancel to understand whether any minimum commitment period applies to you.
Mistake 4: failing to document the cancellation date
Record the exact date and time you submit your cancellation request, along with the reference number the company provides or your bank's transaction ID if you are cancelling by post. Brick Borrow may later dispute whether you cancelled before or after your billing date, and your documentation will resolve that dispute in your favour. Screenshot the online cancellation confirmation page or keep the Royal Mail receipt for your posted cancellation letter.
What happens after you cancel Brick Borrow
Cancellation is immediate, but the practical process takes a few business days to complete.
Immediate effects of cancellation
- Your account status changes to "cancelled" or "inactive" in the system (visible in your dashboard within 24 hours).
- No new LEGO sets are dispatched after your cancellation date.
- The company stops processing renewal charges on your next billing date.
- You retain access to your account history, past orders, and any refund status information for 30 days (timeframe may vary).
Returning sets and completing the exit process
If you have LEGO sets currently on loan from Brick Borrow, the company will typically provide return instructions via email. Pack the sets securely in their original packaging if possible, obtain a prepaid return label (if applicable), and drop the package at a Royal Mail Post Office or arrange a collection. Take photographs of the packages before return and keep the tracking number. Once Brick Borrow confirms receipt of all sets, your account is fully resolved.
Monitoring your bank account for unwanted charges
Watch your bank statement for 30 days after your cancellation to ensure no further charges appear. If you spot a charge after your cancellation date, immediately contact Brick Borrow's customer service with your cancellation confirmation reference. If the company does not respond within seven business days, escalate to your bank and request a chargeback. This prevents you from being charged twice and demonstrates to the company that cancellation non-compliance carries consequences.
If Brick Borrow refuses to cancel or continues charging you
If the company fails to honour your cancellation request or continues charging you after you have cancelled, you have legal remedies available under UK consumer protection law.
Step 1: send a formal letter before taking further action
- Compose a professional letter to Brick Borrow's registered office (address in the final section).
- State your account number, the dates of your cancellation request(s), and all attempts to contact the company.
- Specify the amount you have been overcharged and the dates of unauthorised charges.
- Give the company 14 calendar days to respond and resolve the matter.
- Send the letter via Royal Mail Special Delivery and keep the receipt as proof of delivery.
Step 2: report the breach to the competition and markets authority (CMA)
If Brick Borrow does not respond or refuses to cancel within 14 days, file a complaint with the CMA (the UK's primary consumer protection regulator). Visit www.citizensadvice.org.uk to report the complaint, or contact your local Trading Standards office. The CMA can investigate whether Brick Borrow is systematically breaching the Consumer Rights Act 2015 and can take enforcement action against the company.
Step 3: request a chargeback through your bank
Contact your bank or payment provider and request a chargeback for any charge that appeared after your cancellation date. Provide your cancellation confirmation, email correspondence, and bank statements as evidence. Your bank will contact Brick Borrow and demand proof that you authorised the charge. If the company cannot provide that proof, your bank will reverse the charge within 20-30 days and return the money to you.
Step 4: consider small claims court if the sum justifies it
If Brick Borrow has overcharged you and refuses to refund, and the amount exceeds £100, you may pursue a claim through the Small Claims Court. Yafee recommends consulting a solicitor or visiting www.moneyclaim.gov.uk for guidance on how to initiate a claim. The company must defend its position or settle with you. Most disputes resolve before court because companies recognise the cost of defending a breach of consumer law exceeds the refund amount.
Cancellation address and contact details
If you choose to cancel Brick Borrow by postal mail, use the following address:
Brick Borrow Customer Service
Subscription Cancellation Team
[Registered office address to be confirmed with current company records]
United Kingdom
Alternatively, cancel via the Brick Borrow website account portal or contact customer service via email for online cancellation instructions. Yafee recommends using the online method first, then following up with written confirmation, as this creates the strongest record of your cancellation request.
Key takeaways: cancelling Brick Borrow with confidence
You have the legal right to cancel your Brick Borrow subscription at any time under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Cancellation is free, requires no reason, and cannot be delayed by the company beyond one billing cycle. Yafee has helped thousands of UK consumers navigate subscription cancellation and recover funds from companies that ignore cancellation requests. Whether you cancel because your child has lost interest, your budget has tightened, or you have decided the annual cost no longer justifies the service, your decision is valid and your exit is protected by law.
Submit your cancellation request online or by post today, request written confirmation within 24 hours, and monitor your bank account to ensure no further charges occur. If Brick Borrow refuses to honour your cancellation, escalate to the CMA or your bank without hesitation. Yafee's mission is to empower UK consumers to take control of their subscriptions and reclaim their budgets. Visit Yafee.com now for additional guides on cancelling other services, recovering overpayments, and understanding your consumer rights.