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Cancel Eye to Eye Media: The Right Way
How to cancel Eye to Eye Media and claim your refund after liquidation
Why Eye to Eye media's liquidation changes your cancellation rights
Eye to Eye Media, a UK-based press and video production firm, ceased trading and entered formal liquidation at the end of August 2025. This development fundamentally alters how you can cancel your contract and recover any money owed to you. Unlike cancelling an active service, you cannot simply serve notice or log into an account to terminate your agreement. Instead, you must file a claim with the appointed liquidator, who will assess your position under insolvency law and the Consumer Rights Act 2015.
If you hold an annual retainer agreement, a fixed-term production contract, or have paid upfront for video content not yet delivered, liquidation triggers specific legal procedures you must follow to recover your funds. The liquidator's role is to collect all company assets, assess creditor claims fairly, and distribute remaining money according to a strict legal hierarchy. Understanding this process is essential because missed deadlines or incorrect filing can cost you the ability to recover what you are owed.
At Yafee, we specialise in helping consumers and small businesses navigate company closures and liquidation claims. Our contract specialists have assisted thousands of individuals in understanding their rights when service providers collapse unexpectedly. This guide walks you through the legal framework that protects you, the exact steps you must take to file a claim, and how to maximise your chances of recovering your money.
What liquidation means for your contract with Eye to Eye Media
Liquidation is a formal insolvency procedure where a licensed insolvency practitioner (the liquidator) takes control of the company, sells its assets, and distributes the proceeds to creditors and customers in order of legal priority. Your contract with Eye to Eye Media does not simply end when liquidation begins; instead, it becomes frozen in its current state and is subject to insolvency law.
As a customer, you occupy a specific position in the creditor hierarchy. If you paid for services not yet delivered, you rank as an unsecured creditor and can lodge a formal claim. This means you do not lose your right to compensation simply because the company ceased operating. However, the amount you recover depends on how much money remains after secured creditors and liquidation costs are covered.
Why traditional cancellation methods no longer apply
You cannot email the company to cancel, request a refund through normal customer service channels, or invoke a standard notice period in your contract. Eye to Eye Media's operational infrastructure has dissolved. The liquidator now controls all customer communications and refund decisions. Consequently, you must follow the insolvency procedure outlined in this guide, or you will forfeit your claim entirely.
Your legal position under the consumer rights act 2015
UK consumer protection law continues to protect you even after a company enters liquidation, provided you understand your rights and act within the required timeframe.
Consumer rights act 2015 protections that survive liquidation
The Consumer Rights Act 2015 establishes that all contract terms must be fair, transparent, and communicated clearly before you commit financially. These protections do not disappear when a company liquidates. If Eye to Eye Media charged hidden fees, imposed unfair cancellation terms, or continued charging you after ceasing service delivery, these breaches strengthen your refund claim under insolvency law.
Furthermore, the Consumer Rights Act 2015 entitles you to cancel certain consumer contracts if the service provider fails to deliver the core service. Liquidation constitutes a failure to perform contractual obligations. This gives you legal grounds to claim a refund for any portion of your contract period that Eye to Eye Media did not service before ceasing operations.
Your legal position as a creditor in the liquidation
Your legal position: You hold the status of an unsecured creditor in Eye to Eye Media's liquidation process. This means you have the right to lodge a formal proof of debt with the appointed liquidator, claiming any sums owed to you for services not delivered, refunds not processed, or contractual obligations unfulfilled. The liquidator must assess your claim and distribute your proportionate share of remaining company assets if funds are available. You do not need a lawyer to file a claim, and you will not be charged a fee by the liquidator for submitting your proof of debt.
How to file a claim with the liquidator
Filing a claim with Eye to Eye Media's liquidator is a structured legal process with strict deadlines that you must meet to protect your right to compensation.
Step one: obtain the liquidator's contact details and case reference
Your first action is to identify the appointed liquidator and obtain their official contact details. This information appears in formal notices sent to all known creditors and customers, and is also registered with Companies House under Eye to Eye Media's company number. You can search Companies House records online at companieshouse.gov.uk to find the liquidator's name, address, and telephone number.
- Visit companieshouse.gov.uk and search for Eye to Eye Media by company name or registration number.
- Note the liquidator's full name and the case reference number assigned to the liquidation.
- Record the liquidator's postal address and any email address listed in the filing documentation.
Step two: gather your evidence of payment and contractual terms
Before you submit your claim, collect all documentation proving your financial relationship with Eye to Eye Media. The liquidator will assess your claim based on the evidence you provide, so completeness and accuracy are essential to your success.
- Locate all bank statements, payment confirmations, and invoices showing amounts you paid to Eye to Eye Media.
- Retrieve your contract, terms of service, or email confirmations detailing what services you purchased and when delivery was promised.
- Document any communications showing that Eye to Eye Media failed to deliver the service (emails, messages, project trackers, or delivery dates that passed without content received).
- If you requested a refund before liquidation began, save any correspondence in which Eye to Eye Media acknowledged your request or refused it.
Step three: calculate the amount you are claiming
Determine the exact sterling amount you are entitled to claim. This is typically the full amount you paid, or a pro-rata refund if the contract was partially fulfilled. If Eye to Eye Media delivered some services but charged for the entire period, calculate only the undelivered portion.
- If you paid a monthly retainer and the company ceased service mid-month, claim for the full unworked month.
- If you paid for annual production services but received only half the contracted output, claim for the undelivered half.
- If you paid upfront for a project that was never started, claim the entire amount paid.
Step four: prepare your proof of debt form
The liquidator will issue a standard "proof of debt" form, or you can use Companies House Form 4.31A. This form requires you to state your claim amount, provide a brief description of what you are claiming for, and list the evidence supporting your position. Yafee recommends completing this form with care, as errors or vague descriptions may delay processing or result in your claim being rejected.
- Complete all mandatory fields on the proof of debt form (creditor name, address, amount claimed, date of contract, and description of goods or services).
- State clearly whether you are claiming for a refund, compensation for breach of contract, or both.
- Attach photocopies of your bank statements, receipts, and the original contract as supporting evidence.
- Keep a copy for your own records before submitting.
Step five: submit your claim before the deadline
The liquidator sets a formal deadline by which all creditor claims must be submitted. Missing this deadline forfeits your right to compensation entirely. You typically have between 8 and 12 weeks from the date of the liquidation notice, though this varies depending on the complexity of the case. Submit your claim well in advance of the deadline to avoid missing the cutoff.
- Send your completed proof of debt form and supporting evidence to the liquidator by post to the address shown in the liquidation notice.
- Alternatively, email your claim if the liquidator's email address is published and email is listed as an accepted method.
- Request written confirmation of receipt, including the date your claim was received.
- If submitting by post, use registered mail or a recorded delivery service to prove the liquidator received your claim.
Typical timelines and what to expect after filing your claim
Understanding the insolvency timeline helps you manage expectations and plan for potential compensation.
The claims processing period
After you submit your proof of debt, the liquidator typically takes 4 to 8 weeks to review all claims, contact creditors with questions if clarification is needed, and issue a decision on your case. During this period, the liquidator may contact you requesting additional information. Respond promptly, as failure to do so may result in your claim being rejected or reduced.
The asset distribution period
Once the liquidator has realised (sold) the company's assets and paid all priority creditors and liquidation costs, any remaining funds are distributed to unsecured creditors like yourself. This process typically takes 6 to 12 months from the date liquidation began, though complex cases may take longer. You will receive notification when distributions are made, and your refund will be paid directly to your bank account.
Potential outcomes for your claim
Three outcomes are possible. First, the liquidator may approve your claim in full and you receive 100% of your claimed amount once funds are available. Second, the liquidator may approve a partial claim if the evidence is incomplete or the contract terms were unclear. Third, the liquidator may reject your claim if you miss the deadline or do not provide sufficient supporting evidence. Yafee advises treating the claims deadline with absolute seriousness, as rejection is permanent and leaves you with no compensation.
Common mistakes to avoid when filing your claim
Many creditors inadvertently reduce their chances of recovering compensation by making preventable errors during the claims process. Staying alert to these traps protects your money.
Missing the claims deadline
The most costly mistake is submitting your claim after the liquidator's deadline has passed. The liquidator is not permitted to accept late claims under insolvency law, regardless of your reasons for delay. Mark the deadline date on your calendar immediately upon receiving the liquidation notice, and submit your claim at least two weeks before the cutoff. At Yafee, we have helped thousands of consumers understand why this deadline is non-negotiable, and how to prioritise claim submission above other business concerns.
Providing insufficient evidence
Simply stating that you paid £2,000 to Eye to Eye Media is not enough. You must provide bank statements or payment confirmations proving the transaction, and documentary evidence (a contract or email) showing what you purchased. Without this evidence, the liquidator may reject your claim as unsubstantiated.
Claiming an inflated amount
Only claim the exact amount you paid minus any services already delivered. If you paid £1,200 for a 12-month retainer but received 6 months of service, claim £600, not £1,200. Claiming an inflated amount may result in the entire claim being questioned and rejected.
Failing to respond to liquidator inquiries
If the liquidator requests clarification or additional evidence, respond within the timeframe specified (usually 14 days). Ignoring the request may result in your claim being rejected by default.
How yafee helps you navigate liquidation claims
Yafee's contract law specialists are experienced in guiding consumers through insolvency procedures and maximising refund outcomes. We provide detailed guidance on gathering evidence, calculating fair claim amounts, and submitting your proof of debt correctly. Furthermore, Yafee has helped thousands of consumers claim refunds from liquidated companies by ensuring their documentation is complete and their claims are submitted before the deadline.
Our guides explain the Consumer Rights Act 2015 in plain language, clarify your position in the creditor hierarchy, and walk you through each procedural step without legal jargon or unnecessary complexity. If you are uncertain about any aspect of the claims process, Yafee's resources provide the authoritative guidance you need to protect your financial position.
Contact details for Eye to Eye media's liquidation proceedings
To file your claim, contact the appointed liquidator using the details registered at Companies House. Search companieshouse.gov.uk for Eye to Eye Media's company record, which displays the liquidator's full contact information, case reference number, and the formal deadline for submitting your proof of debt.
| Information required | Where to find it |
|---|---|
| Liquidator's name and address | Companies House liquidation filing for Eye to Eye Media |
| Claims deadline date | Official liquidation notice sent by post or Companies House records |
| Company registration number | companieshouse.gov.uk search results |
| Proof of debt form | Liquidator's correspondence or Companies House Form 4.31A |
| Contact email or postal address | Liquidation notice or liquidator's firm website |
| Case reference number | Official liquidation documentation from Companies House |
Your checklist for claiming your refund from Eye to Eye Media
Use this checklist to ensure you complete each step correctly and submit your claim before the deadline.
| Action | Deadline | Status |
|---|---|---|
| Search Companies House and record liquidator details | Within 7 days of reading this guide | [ ] Complete |
| Gather all payment evidence (bank statements, receipts) | Within 14 days | [ ] Complete |
| Locate your contract and communications about the service | Within 14 days | [ ] Complete |
| Calculate the exact amount you are claiming | Before filing | [ ] Complete |
| Complete and submit your proof of debt form with evidence | Before the liquidator's deadline (typically 8-12 weeks) | [ ] Complete |
| Request written confirmation of receipt from the liquidator | Immediately after submission | [ ] Complete |
Summary: recovering your money from Eye to Eye media's liquidation
Eye to Eye Media's liquidation does not erase your right to compensation. You hold the status of an unsecured creditor under the Consumer Rights Act 2015 and the Insolvency Act 1986, and you can recover your money by filing a formal claim with the appointed liquidator. The process requires you to gather evidence, calculate your claim amount, submit a proof of debt form before the deadline, and wait for the liquidator to distribute remaining company assets.
The critical factor is meeting the claims deadline. Missing this date forfeits your compensation entirely and permanently. Act now to identify the liquidator, collect your supporting documentation, and submit your claim well in advance of the cutoff. Yafee has helped thousands of consumers cancel their contracts with liquidated companies and claim refunds by following this exact procedure. Your claim is valid, your rights are protected by law, and recovery is achievable if you follow the steps outlined in this guide.