How to cancel Glovo Prime and stop paying for unused delivery

Why you might want to cancel Glovo Prime

Glovo Prime is a premium subscription service that offers unlimited free delivery across the United Kingdom when your orders meet the minimum basket threshold. You pay a monthly fee between £5.99 and £7.99 in exchange for waived delivery charges on restaurants, supermarkets, pharmacies, and shops accessible through the Glovo app.

Many customers sign up during promotional periods offering the first month at reduced rates, then discover they're not using the service frequently enough to justify the ongoing cost. Others find their circumstances change, preferences shift, or they prefer alternative delivery platforms. Whatever your reason, you have an absolute right to cancel at any time under UK consumer protection law. Yafee exists to guide you through the process with clarity and confidence.

The real challenge isn't your right to cancel-it's knowing the fastest, most reliable method to execute it. Glovo makes signup straightforward, but the cancellation process can feel deliberately obscured, with retention offers and confirmation screens designed to make you reconsider. Understanding your options puts you back in control of your money.

Why cancellation timing matters

If you're ordering fewer than three times per month, Glovo Prime almost certainly costs you more than it saves. Each month that passes without cancelling leaves money in Glovo's account that should remain in yours. Stopping unnecessary charges is one of the quickest ways to reclaim control of your subscription spending.

Your legal right to cancel

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have an absolute right to cancel any subscription service without penalty. Glovo must honour your cancellation request within 14 days of receiving it, and they cannot continue charging you once you've formally terminated your membership. This legal protection applies regardless of how you submit your cancellation-whether through the app, via email, or by post. Your legal position is protected by statute, not by Glovo's terms and conditions.

Glovo Prime pricing and what you're actually paying for

Understanding your current costs helps you decide whether cancellation makes financial sense and gives you a clear picture of savings you'll unlock once you stop paying.

Current subscription costs and benefits

Glovo Prime membership typically costs between £5.99 and £7.99 per month at standard rates. New customers often receive promotional pricing of £0.99 to £3.99 for their first month. Once that introductory period ends, you're charged the full rate unless you actively cancel.

Is Glovo Prime worth your money?

Calculate your actual usage: typical delivery fees for individual orders range from £1.50 to £4.50 depending on distance and time of day. If you place fewer than two orders per month on average, you're losing money every single month you remain subscribed. Track your actual usage over the previous three months before deciding whether to keep or cancel your membership.

The minimum order requirement also matters. If restaurants you regularly use require £15 minimum orders to qualify for free delivery, but you typically spend £12 to £14, your Prime membership adds no value whatsoever. In that scenario, cancellation is a straightforward financial decision.

Methods to cancel Glovo Prime

Glovo offers three primary cancellation routes, each with different timelines and confirmation requirements.

Cancel via the Glovo app

Cancelling through the app is the fastest method and provides immediate written confirmation of your request. Follow these steps to cancel your membership.

1. Open the Glovo app on your mobile device and log into your account
2. Navigate to your profile or account settings (usually a menu icon or your name in the top right corner)
3. Select "Subscriptions" or "Membership" from the settings menu
4. Find "Glovo Prime" and tap "Manage subscription"
5. Select "Cancel subscription" at the bottom of the screen
6. Review the cancellation confirmation screen, which may offer a retention discount
   • If you wish to proceed, select "Cancel anyway" or similar option
   • Do not accept retention offers unless you genuinely intend to use the service
7. Confirm your cancellation and wait for the on-screen confirmation message
8. Take a screenshot of the confirmation screen for your records

The app will typically confirm your cancellation immediately and specify the exact date your membership ends. You can continue using any remaining Prime benefits until that date.

Cancel via the Glovo website

If you prefer to cancel on a computer or tablet, the web platform offers an equally straightforward process.

1. Visit the Glovo website and log into your account
2. Click on your profile icon or account name, usually in the top right corner
3. Select "Settings" or "Account settings" from the dropdown menu
4. Look for "Subscriptions," "Membership," or "Billing" in the left-hand navigation
5. Click "Manage subscription" next to Glovo Prime
6. Select "Cancel subscription" and confirm your decision
   • You may see retention offers or messages encouraging you to reconsider
   • Proceed with cancellation regardless, as these are standard tactics
7. Confirm the cancellation and screenshot the confirmation page for proof

Cancellation via the website typically takes effect within 24 hours, though Glovo usually processes it immediately. You'll receive a confirmation email to the address registered on your account.

Cancel by post

If you encounter technical issues or prefer a paper trail, you can cancel by sending a written request to Glovo's customer service address.

1. Write a simple letter stating your name, email address associated with your Glovo account, and a clear request to cancel your Glovo Prime subscription
2. Include the date you're sending the letter and keep a copy for your records
3. Send the letter by Royal Mail Special Delivery to the address provided by Glovo customer support
   • Email Glovo's customer service first to obtain the current cancellation address
   • Do not rely on any address you find online, as postal addresses can change
4. Request a read receipt or use Special Delivery to prove delivery
5. Keep the Royal Mail receipt and proof of delivery for your records

Postal cancellation is slower but creates a documented paper trail. Under consumer law, Glovo must process your cancellation within 14 days of receiving your written request.

What happens after you cancel Glovo Prime

Understanding what changes after your cancellation date ensures you're not surprised by unexpected charges or service restrictions.

Your membership end date

When you cancel, Glovo specifies an exact date when your membership ends. You retain all Prime benefits until midnight on that final date. After your membership expires, you revert to standard delivery charges on all orders.

Delivery charges resume

Once your Prime membership ends, each individual order incurs a separate delivery fee. These fees typically range from £1.50 to £4.50 depending on your location, the restaurant or shop you're ordering from, and how busy Glovo's service is at that time. You can still place orders; you simply pay the standard delivery charge for each one.

Your account remains active

Cancelling Glovo Prime does not delete your account or remove your payment methods. You can continue ordering through Glovo without Prime membership. If you wish to rejoin Prime in the future, the option remains available in your settings.

Refunds and billing after cancellation

Glovo's refund policy depends on when you cancel within your billing cycle.

Pro-rata refunds

If you cancel Glovo Prime part-way through your billing month, you may be entitled to a pro-rata refund for the unused portion of your subscription. For example, if you cancel on day 15 of a 30-day month, you could claim a 50% refund. This depends on Glovo's specific terms and whether they've already charged you for the full month.

Next month's charge

If you cancel before your next billing date, Glovo will not charge you again. Your cancellation prevents future recurring charges from the moment it takes effect. Always check your confirmation message to verify the exact date your final subscription charge occurs.

Disputing unwanted charges

If Glovo continues charging you after you've cancelled, contact your bank or payment provider immediately. Under the Consumer Rights Act 2015, you can dispute any charge made after your cancellation date. Most banks can reverse unauthorised subscription charges within 120 days. Yafee recommends reporting the issue to Glovo's customer service in writing first, keeping a copy of your cancellation confirmation.

Your consumer rights and protections

UK consumer protection law gives you substantial rights when cancelling a subscription service.

Legal framework protecting your cancellation

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 establish that you have an absolute right to cancel any distance contract-including subscription services purchased online-within 14 days of conclusion without penalty. After 14 days, you retain the right to cancel at any time by providing notice, and the seller cannot impose termination fees or penalties. Glovo cannot require a minimum contract length, force you to provide a reason for cancellation, or charge you a penalty for exercising this right. This protection is statutory and overrides any conflicting term in Glovo's terms and conditions.

Your legal position

You can cancel Glovo Prime at any time, for any reason, without financial penalty. Glovo must honour your cancellation within 14 days of receiving your request. If they continue charging you after your cancellation date, those charges are unauthorised under the Consumer Rights Act 2015, and you can dispute them with your bank or payment provider. If Glovo refuses to process your cancellation or continues charging after a formal request, you can escalate the complaint to the Citizens Advice Consumer Service, which refers persistent breaches to the Office of Fair Trading for investigation.

Common mistakes when cancelling Glovo Prime

Cancellation is straightforward, but a few preventable errors can leave you paying longer than intended.

Not taking a screenshot of the confirmation

Always screenshot the cancellation confirmation screen, whether you cancel via app or website. If a billing dispute arises, this proof demonstrates that you initiated the cancellation request. Keep this screenshot for at least three months after your membership ends.

Cancelling just after your billing date

If your subscription renews on the 1st of each month and you cancel on the 2nd, you've usually already paid for the entire month. Cancelling on the 28th or 29th maximises the Prime benefits you extract from that month's charge. Check your last charge date in your billing history before cancelling.

Accepting a retention offer you don't intend to use

Glovo often displays a retention offer-such as a discounted month at £1.99 instead of £7.99-when you attempt to cancel. Accepting this offer restarts your subscription. Only accept if you genuinely plan to use the service during that discounted period.

Not confirming your cancellation in writing

If you cancel via app or website but later have a billing dispute, Glovo may claim they have no record of your request. For maximum protection, follow up your app or website cancellation with a brief email to Glovo customer service stating your name, email address, and confirmation that you cancelled your Prime subscription on a specific date. This creates a documented trail that supports your position if a dispute arises.

Comparing Glovo Prime with alternative delivery services

If you're cancelling because you prefer other delivery platforms, this comparison table may help you choose the best alternative for your needs.

After cancellation: next steps and checklist

Cancellation is final, but a few simple steps ensure the process is complete and no unexpected charges occur.

Verify no future charges

Wait until the day after your membership end date, then log into your bank account and check that no charge from Glovo appears. If a charge does appear after your cancellation date, contact Glovo customer service immediately and provide your cancellation confirmation screenshot. If they don't refund the charge within 7 days, dispute it with your bank.

Remove saved payment methods (optional)

You can delete your saved card or payment method from your Glovo account if you no longer plan to use the service. This step is optional but adds a layer of protection against accidental re-subscription.

Uninstall the app (optional)

If you're moving entirely to another delivery platform, uninstalling the Glovo app removes the temptation to browse offers and accidentally rejoin Prime. Your account data remains safe on Glovo's servers and you can reinstall the app later if needed.

Your cancellation checklist

• Screenshot your cancellation confirmation message
• Note your membership end date
• Send a follow-up email to Glovo customer service confirming your cancellation request (optional but recommended)
• Check your bank account on the day after your membership ends to confirm no charge appears
• Keep the screenshot and email confirmation for 90 days
• Monitor your email for any unexpected subscription re-activation notices

Contacting Glovo customer service about your cancellation

If you encounter technical difficulties cancelling or need to escalate a dispute, contact Glovo's customer service team directly.

How to reach Glovo

Visit the Glovo app or website and locate the "Help" or "Contact Us" section, usually found in your profile menu or at the bottom of the webpage. Glovo typically responds to customer service inquiries within 24 to 48 hours. Describe your issue clearly and attach screenshots of your cancellation attempt or confirmation. If Glovo refuses to process your cancellation after 14 days, document their refusal in writing and escalate the complaint to the Citizens Advice Consumer Service.

Escalating complaints

If Glovo refuses to process your cancellation or continues charging you after a formal request, file a formal complaint with the Citizens Advice Consumer Service. This organisation investigates breaches of the Consumer Rights Act 2015 and can compel Glovo to refund charges and cease non-compliant practices. You can also dispute the charge directly with your bank under the Chargeback scheme, which reverses unauthorised or fraudulent payments within 120 days.

Why use yafee to guide your subscription cancellation

Yafee is a specialised contract law platform that helps UK consumers navigate subscription cancellations across hundreds of services. Our team provides precise, legally-grounded guidance based on the Consumer Rights Act 2015 and related statutes, ensuring you understand both your rights and the fastest route to cancellation. Unlike generic how-to guides, Yafee references the specific legal framework protecting your position and escalation routes if a company refuses to comply.

Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and dispute unauthorised charges. We've compiled this guide to give you complete clarity on cancelling Glovo Prime-from the moment you decide to cancel through to verification that no further charges occur. Each step is grounded in consumer law, not in Glovo's marketing language.

If you encounter resistance from Glovo or need further assistance understanding your consumer rights, Yafee's resources and community remain available to support you. Your right to cancel is absolute, and Yafee exists to make sure you exercise it with confidence.