How to cancel your Clarify ADHD subscription without losing money or time

Understanding Clarify ADHD and why you might cancel

Clarify ADHD delivers private adult and child ADHD assessments across the United Kingdom, offering faster diagnosis routes than NHS waiting lists that routinely exceed two years. The service combines initial diagnostic consultations with ongoing medication reviews and support packages. However, many subscribers enter into follow-up arrangements without fully grasping their cancellation rights, refund eligibility, or the financial penalties that may apply under UK consumer law.

Your decision to cancel is legitimate, whether you have obtained your diagnosis and wish to transition to GP-managed care, discovered more affordable alternatives, or found that subscription costs no longer fit your circumstances. Yafee specialises in helping consumers understand and enforce their cancellation rights under the Consumer Rights Act 2015 and related distance-selling regulations. This guide walks you through every procedural step, grounding your position in law, and ensuring you recover any money to which you are entitled.

Common reasons customers cancel Clarify ADHD

You may cancel because you have received your ADHD diagnosis and prefer to manage ongoing care through your GP. Others stop subscriptions when appointment frequency no longer matches their needs, or when they discover a more cost-effective private provider. Some customers find that monthly or quarterly medication review packages do not justify the ongoing expense. Each reason is valid, and UK consumer law protects you regardless of your motivation for cancelling.

What you are paying for with Clarify ADHD

Understanding your financial commitment clarifies what you can claim back upon cancellation. Initial ADHD assessments typically range from £500 to £800 as a one-time cost. Follow-up consultations cost £100 to £200 per appointment. Monthly medication review subscriptions range from £50 to £150. Quarterly ongoing support packages cost £150 to £300. If you have committed to a subscription contract with automatic renewal terms, early termination may trigger penalties unless you cancel within your legal cooling-off period or invoke your statutory cancellation rights under consumer protection legislation.

Your consumer rights under UK law

The Consumer Rights Act 2015 and Distance Selling Regulations form the legal foundation of your cancellation entitlements when dealing with Clarify ADHD as a distance healthcare provider.

The consumer rights act 2015 and your 14-day cooling-off period

The Consumer Rights Act 2015 is the primary statute governing consumer contracts in the United Kingdom. It requires that all services are performed with reasonable care and skill, within a reasonable timeframe, and at a fair cost. Critically for cancellation, the Act grants you a 14-day cooling-off period from the date you enter into the contract or receive written confirmation of the service terms, whichever is later.

During this 14-day period, you can cancel your Clarify ADHD subscription without penalty and recover your full payment, provided the service has not yet commenced. If Clarify ADHD has already begun delivering services (for example, by scheduling your initial assessment), your statutory right to cancel remains, but your refund entitlement becomes conditional on whether any actual service delivery has occurred. Yafee recommends reviewing the exact terms you accepted at signup, as some providers incorporate contractual cancellation clauses that differ from the statutory minimum. Document all confirmatory emails or SMS messages from Clarify ADHD, as these timestamps establish when your 14-day window began.

Distance selling regulations and extended cancellation rights

Because Clarify ADHD operates primarily through online video consultations and digital communications, the Distance Selling Regulations apply to your contract in full. These regulations reinforce your statutory 14-day right to cancel and additionally require the company to provide transparent cancellation instructions before you submit payment. If Clarify ADHD failed to supply this mandatory information upfront, your cooling-off period extends to three calendar months from contract formation. This extended window significantly improves your position if you discover the service does not meet your needs.

Furthermore, the Distance Selling Regulations prohibit automatic contract renewal clauses that lock you into recurring charges without clear, prior consent. If your Clarify ADHD subscription renews monthly or quarterly without an affirmative opt-in from you each cycle, the renewal terms may be unenforceable. Yafee has helped thousands of consumers recover unauthorised renewal charges by citing this regulatory breach.

Your legal position: what this means in practice

You hold a legally enforceable right to cancel your Clarify ADHD subscription within 14 days of contract formation and receive a full refund, regardless of your reason for cancelling. If Clarify ADHD has already delivered services (such as conducting your initial assessment), the company may retain costs directly attributable to those services, but must refund all fees relating to services not yet provided. If the company failed to supply Distance Selling cancellation information upfront, your cooling-off period extends to three months. Any automatic renewal clause activated without your explicit, informed consent is unenforceable, and you can demand a refund of all charges from the renewal date onward.

Pricing overview and what you might recover

Understanding the fee structure helps you calculate your potential refund and assess whether cancelling is financially worthwhile.

How to cancel your Clarify ADHD subscription

Cancellation requires you to follow a clear procedural route and document your request in writing to protect your legal position and refund entitlement.

Step 1: locate your cancellation method and contact details

Clarify ADHD provides cancellation through two primary routes. First, you can submit a cancellation request online via your account dashboard or the ADHD UK website if Clarify ADHD operates through that portal. Second, you can send a written request to the postal address provided in your service terms or signup confirmation email. Yafee recommends using written communication, as it creates an auditable record of your cancellation date and prevents disputes about whether your request was received. Retrieve your original signup email, terms and conditions document, and any service confirmation letter. These documents contain the correct contact address and your account identifiers.

Step 2: gather your account information

Before submitting your cancellation request, compile the following details to ensure Clarify ADHD can locate and process your account without delay:

• Full legal name (as it appears on your account)
• Date of birth
• Membership or account number (if applicable)
• Email address associated with the account
• Phone number on file
• Date you signed up for the service
• Reference number of any recent appointment or consultation

Collect these details now to prevent avoidable delays when you submit your cancellation.

Step 3: compose your written cancellation request

Draft a formal cancellation letter addressed to Clarify ADHD's customer support or administration team. Include all account identifiers listed above. State clearly that you wish to cancel your subscription effective immediately and request a full refund of all charges paid. If you are within your 14-day cooling-off period, reference the Consumer Rights Act 2015 to reinforce your statutory entitlement. Include the date you signed up, the date of your cancellation request, and any reason for cancelling (although you are not legally obliged to provide one). Keep a copy of this letter for your records.

Sample opening: "I wish to formally cancel my Clarify ADHD subscription (membership number: [INSERT]). I am exercising my statutory right to cancel within the 14-day cooling-off period under the Consumer Rights Act 2015. I request a full refund of all charges paid. My account details are as follows: [INSERT DETAILS]."

Step 4: submit your cancellation request via post

Send your written cancellation letter to the postal address provided in Clarify ADHD's terms and conditions or signup confirmation. Use Royal Mail Special Delivery Guaranteed by 9am or Royal Mail Signed For 1st Class to ensure your letter arrives with proof of postage and a tracked delivery date. This postage method creates documentary evidence that you submitted your cancellation within the statutory window. Keep the Royal Mail receipt and tracking number indefinitely. Do not send cancellation requests via email to generic support addresses unless the company explicitly confirms in writing that email cancellations are accepted as valid.

Step 5: submit your cancellation request online if available

If Clarify ADHD provides an online account portal, log in and locate the cancellation or "manage subscription" section. Complete any cancellation form provided, including your account identifiers and cancellation reason. Take a screenshot of the confirmation page after submission. Download any cancellation confirmation email immediately and save it as a PDF file to your computer. This digital record protects you if Clarify ADHD later denies receipt of your cancellation.

Step 6: follow up if you receive no response within 14 days

Clarify ADHD should acknowledge receipt of your cancellation request and confirm processing within 7-14 working days. If you receive no response after 14 calendar days, send a follow-up letter (again, via Royal Mail Special Delivery) referencing your original cancellation request and the date you submitted it. State that you expect immediate confirmation of cancellation and refund processing. Retain all follow-up correspondence. If the company fails to respond to a second request, escalate to the relevant consumer authority (see "When to escalate to a regulator" below).

Understanding refunds and payment timelines

Once you have submitted a valid cancellation request within your legal window, you are entitled to a refund under the Consumer Rights Act 2015.

How much you will receive and what might be deducted

If you cancel within 14 days and Clarify ADHD has not yet provided any service, you are entitled to a full refund of all fees paid. If the company has already delivered part of the service (such as conducting your initial assessment), it may retain costs directly attributable to those delivered services, but must refund all fees for services not yet provided. For example, if you paid £150 for a quarterly medication review package, attended one consultation on day three of your subscription, and then cancelled on day twelve, Clarify ADHD may retain a pro-rata fee for that one consultation (typically £50-£75) but must refund the remainder.

Yafee recommends requesting a detailed itemised breakdown of any deductions before accepting a refund. If you disagree with the deduction, you can dispute it under your consumer rights.

Refund processing timeline and payment method

Clarify ADHD must process your refund within 30 days of confirming your cancellation, in accordance with the Consumer Rights Act 2015. The company should return the money to your original payment method (credit card, debit card, or bank transfer). Check your bank or card statement 3-5 working days after Clarify ADHD confirms the refund. If the money does not appear after five working days, contact your bank and request that they trace the outgoing transaction from Clarify ADHD. If Clarify ADHD confirms the refund was sent but your bank reports it was not received, escalate the matter to the Office of the Information Commissioner or the Financial Conduct Authority, depending on whether payment processing was the issue.

Common mistakes that cost you money

Cancelling incorrectly often leads to rejected requests, continued charging, or reduced refunds. Avoid these pitfalls by understanding how they arise and acting preventatively.

Mistake 1: missing your 14-day cooling-off deadline

Your right to cancel without penalty expires 14 days after you sign up or receive written confirmation of your contract, whichever is later. If you delay your cancellation request beyond this period, Clarify ADHD may refuse to refund you, citing breach of contract. To establish when your 14-day window began, retrieve your original confirmation email from Clarify ADHD. The email timestamp is the definitive start date. If you are unsure whether you remain within the window, submit your cancellation immediately rather than risk missing the deadline. Yafee recommends setting a phone reminder on day 12 of your subscription as a backup safeguard.

Mistake 2: cancelling verbally or via informal channels

If you tell a Clarify ADHD receptionist or support agent over the phone that you wish to cancel, ask them to send you written confirmation of that cancellation immediately. Do not rely on verbal cancellations alone. Similarly, do not assume that deleting your app account, unsubscribing from emails, or ignoring renewal invoices constitutes a valid cancellation. Clarify ADHD may continue charging you, claiming it never received a formal cancellation request. Always submit written cancellation via post or an online portal that generates a timestamped receipt.

Mistake 3: accepting a partial refund without dispute

If Clarify ADHD offers you a partial refund and you believe the deduction is unjustified, do not accept it passively. Request an itemised breakdown of all deducted costs. If you cancelled before your first appointment, no service was delivered, and you are entitled to a full refund. Push back in writing. If the company refuses, escalate to your local trading standards office or the Citizens Advice Consumer Service. Yafee has recovered thousands of pounds in disputed refunds by pursuing this route.

Mistake 4: failing to stop automatic renewals

If your Clarify ADHD subscription renews automatically and you cancel only after one renewal, you may lose money on the second billing cycle. Check your subscription settings immediately after signing up and disable automatic renewal if possible. If automatic renewal is mandatory, ensure you receive a cancellation confirmation before the next renewal date. If you are charged after submitting a valid cancellation request, demand an immediate refund and escalate to the Financial Conduct Authority if the company refuses.

After cancellation: what to do next

Cancelling Clarify ADHD marks the end of one subscription relationship, but you must take follow-up steps to protect yourself and transition to alternative care.

Verify your cancellation within 5 working days

After submitting your cancellation request, wait five working days and check whether Clarify ADHD has acknowledged it. Contact your bank or payment provider and ask whether any charges from Clarify ADHD have been pending or processed. If you see a charge dated after your cancellation request, immediately contact the company's customer support team and provide a copy of your cancellation letter. Request that the charge be reversed. Most payment providers will process a chargeback if Clarify ADHD refuses to refund an unauthorised post-cancellation charge.

Transition your ADHD care

Once Clarify ADHD has confirmed your cancellation, arrange alternative care. If you have an NHS diagnosis, contact your GP to request referral to your local adult ADHD service or community mental health team. If you are continuing with a different private provider, provide them with a copy of your Clarify ADHD diagnostic assessment letter (request this from Clarify ADHD if you do not have it) to avoid duplicating diagnostic costs. Yafee recommends keeping all medical documents relating to your ADHD diagnosis indefinitely.

Collect all medical records from Clarify ADHD

You have a legal right under the Data Protection Act 2018 to request all medical records held by Clarify ADHD. Submit a Subject Access Request (SAR) to the company's Data Protection Officer. Include your full name, date of birth, and account number. Clarify ADHD must provide your records within 30 days. These records include your diagnostic assessment letter, any clinical notes from consultations, and prescription history. Obtain these documents before your cancellation is processed, as retrieving them after cancellation may become more difficult.

When to escalate to a regulator

If Clarify ADHD refuses to cancel your subscription, rejects your refund request, or continues charging you after cancellation, you have escalation routes under UK consumer protection law.

Trading standards and citizens advice

Your local trading standards office (part of your local authority's consumer protection service) handles complaints about unfair contract terms, persistent charging, and breach of consumer rights. You can find your local trading standards contact via the Citizens Advice website. Furthermore, Citizens Advice operates a Consumer Service helpline (0808 223 1133) that provides free advice on subscription disputes and can escalate complaints on your behalf. Provide both organisations with copies of all correspondence with Clarify ADHD, your cancellation letter, and proof of payment.

Financial conduct authority for payment disputes

If Clarify ADHD continues charging your credit card or bank account after you have submitted a valid cancellation request, escalate to the Financial Conduct Authority (FCA). The FCA regulates payment processing and can force refunds for unauthorised charges. Provide the FCA with copies of your cancellation request, evidence of post-cancellation charges, and any responses (or lack thereof) from Clarify ADHD. The FCA typically resolves such disputes within 6-8 weeks.

Dispute resolution and small claims court

If the amount in dispute exceeds £500 and you cannot resolve the matter through regulatory escalation, you can pursue a small claims court action against Clarify ADHD. Yafee recommends attempting to resolve the matter informally first (via a final written demand to the company), but if Clarify ADHD ignores your request, you can file a claim at your local county court. Small claims procedures are designed for consumers and require minimal legal expertise. You can recover the disputed amount plus court fees if you succeed.

Comparison: cancel Clarify ADHD or maintain your subscription

Before you finalise your cancellation decision, assess whether maintaining your subscription might be more cost-effective than switching providers.

Checklist: ensuring your Clarify ADHD cancellation is complete

Use this step-by-step checklist to confirm that you have taken all necessary actions to cancel successfully and protect your refund entitlement.

• Retrieved your original Clarify ADHD signup confirmation email and contract terms
• Confirmed you are within 14 days of contract formation (or within 3 months if Distance Selling information was not provided upfront)
• Compiled all required account identifiers (membership number, date of birth, full name)
• Drafted a formal written cancellation letter referencing the Consumer Rights Act 2015
• Sent cancellation letter via Royal Mail Special Delivery or posted via online account portal
• Retained proof of postage or online submission confirmation
• Waited 5-7 working days for Clarify ADHD to acknowledge your cancellation
• Verified that no post-cancellation charges have appeared on your bank or card statement
• Received written confirmation of cancellation and refund processing from Clarify ADHD
• Monitored your bank account for refund credit (typically 3-5 working days after processing)
• Requested a Subject Access Request for all medical records held by Clarify ADHD
• Arranged transition to GP care or alternative ADHD provider
• Escalated to trading standards or FCA if Clarify ADHD refused cancellation or continued charging

Why you should trust yafee with your cancellation

Cancelling healthcare subscriptions involves legal complexities and financial stakes that demand precision. Yafee specialises in contract law and consumer protection, helping thousands of subscribers recover lost money and enforce their statutory rights. Our specialists understand the Consumer Rights Act 2015, Distance Selling Regulations, and the specific practices of health and wellness providers. We translate legal frameworks into clear, actionable steps so you can cancel with confidence and without fear of hidden charges or rejected refund claims.

Yafee has helped thousands of consumers cancel Clarify ADHD and similar private health subscriptions by grounding their cancellation requests in law, documenting every interaction, and escalating to regulators when companies refuse to comply. If Clarify ADHD ignores your cancellation or rejects your refund claim, Yafee can guide you through the escalation process and help you recover the full amount you are legally entitled to.

Visit Yafee today to download our subscription cancellation checklist or contact our legal team for personalised advice on your specific Clarify ADHD contract. Yafee makes cancellation friction-free and legally sound.

Contact information and final steps

To submit your cancellation to Clarify ADHD, send a written request to the address provided in your signup confirmation email or service terms. If you do not have this address, visit the ADHD UK website and request Clarify ADHD's current contact details. Alternatively, log into your Clarify ADHD account and look for a "Contact Us" or "Manage Subscription" section.

If you have already submitted a cancellation and Clarify ADHD has refused, delayed, or partially rejected your request, Yafee recommends escalating to Citizens Advice or your local trading standards office immediately. Provide both organisations with all correspondence and evidence of payment. Your statutory right to cancel within 14 days (or three months if Distance Selling information was withheld) is enforceable regardless of what Clarify ADHD claims, and regulators have the power to force compliance.

You deserve transparency, simplicity, and full refund entitlement when you cancel a health subscription. Yafee exists to ensure you receive exactly that.