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Frequently asked questions
Cancel Audiopro Academy: The Right Way
How to cancel Audiopro Academy and stop being charged
What is Audiopro Academy?
Audiopro Academy is a UK-based online education platform specialising in audio engineering, music production, and sound technician training delivered through subscription membership. The service grants you unlimited access to video courses, downloadable resources, interactive projects, and industry-recognised certifications at multiple skill levels, all delivered on your own schedule without rigid deadlines or time pressure.
Unlike generalist learning platforms, Audiopro Academy focuses exclusively on audio-related careers. You can explore foundational studio recording and live sound engineering through to advanced mixing, mastering, and post-production for film and television. The self-paced structure means you learn when you want, not when instructors demand it.
Cancelling this subscription is straightforward once you understand your legal rights and the specific procedure Audiopro Academy requires. At Yafee, we specialise in helping UK consumers navigate subscription cancellations lawfully and recover charges where applicable. This guide walks you through every step, from understanding your cancellation rights under UK consumer law to submitting your formal request and tracking your refund.
Understanding Audiopro academy's pricing and billing
Audiopro Academy operates three membership tiers, each with distinct monthly and annual pricing structures. Understanding which tier you hold matters for your cancellation timeline and refund eligibility.
Subscription tiers and costs
| Membership tier | Monthly cost | Annual cost (12 months) | Content access |
|---|---|---|---|
| Basic Access | £29.99 | £299.99 | 60% of course library, standard email support |
| Professional | £49.99 | £499.99 | Full library, certifications, 24-hour support |
| Premium Plus | £79.99 | £799.99 | Full library, mentorship, masterclasses, early access |
Monthly versus annual commitments
Monthly subscriptions renew automatically every 30 days at the standard rate shown above. You can cancel at any point, and your subscription ceases at the end of your current billing cycle, meaning you retain access until your payment date passes without a renewal charge.
Annual subscriptions commit you to 12 months of payments upfront or via one instalment. Some providers charge an early exit fee if you cancel before 12 months elapse. You must verify Audiopro Academy's specific early termination policy before cancelling an annual plan, as this directly affects your refund entitlement. Yafee recommends requesting the terms in writing to avoid disputes later.
Your consumer rights and what they mean for you
UK consumer law grants you specific rights when cancelling online subscriptions and distance contracts, codified principally in the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
The 14-day cancellation window
Under the Consumer Contracts Regulations 2013, you have the right to cancel any distance contract (including online subscriptions) within 14 calendar days of purchase without stating a reason. This period runs from the date you enter the contract, not from the date the first payment is taken. If you remain within this 14-day window, you can demand a full refund of all sums paid, regardless of whether you have used the service.
However, the regulations contain one significant exception: if Audiopro Academy provides digital content (courses, video, downloadable resources) and you have explicitly consented to access this content before the 14-day period expires, your right to cancel is lost. In practical terms, most learners who download courses or view videos within 14 days cannot later use the cooling-off period to claim a refund. Yafee advises you to avoid accessing course materials if you are still within 14 days and wish to preserve your cancellation right.
Cancellation after 14 days
Once the 14-day window closes, you no longer have an unconditional right to cancel under distance-selling law. However, you can still cancel your ongoing subscription at any time by providing notice, subject to the notice period stated in Audiopro Academy's terms and conditions. Most UK subscription services require 30 days' notice, meaning your final bill arrives 30 days after you submit a cancellation request.
The Consumer Rights Act 2015 requires subscription providers to make cancellation "as easy as the original purchase method". If you signed up online or through an app, Audiopro Academy must permit you to cancel via the same channel. If the company forces you to cancel by post only, this may breach the Consumer Rights Act 2015, and you can escalate to the Citizens Advice Consumer Service.
Your legal position
You have the right to cancel a subscription at any stage, but your refund entitlement depends on when you cancel and whether you have accessed the service. Within 14 days: you can demand a full refund unless you have downloaded or viewed course content. After 14 days: you can cancel on notice (typically 30 days), but future charges stop rather than past charges being refunded. If Audiopro Academy refuses to cancel or ignores your request after 30 days, contact the Citizens Advice Consumer Service or the Financial Conduct Authority if payment is by credit card.
How to cancel Audiopro Academy
Cancellation involves several distinct procedural steps, each of which you must complete to ensure the company processes your request and stops all future charges.
Step 1: locate your account settings
- Log into your Audiopro Academy account using your registered email and password.
- If you cannot remember your password, click "Forgot password" on the login page and reset it via email.
- If you signed up through an app, open the app and navigate to your profile menu (usually a gear icon or "Account" tab).
- Once logged in, locate "Account Settings" or "Subscription Management" (labelled differently depending on the app version).
- On the website, this is typically found in your profile drop-down menu in the upper right corner.
- In the mobile app, swipe to "Settings" or tap your profile picture, then select "Subscription" or "Billing".
Step 2: identify your current subscription
- In your account settings, locate the "Subscription" or "Billing" section.
- You will see which tier you are on (Basic Access, Professional, or Premium Plus).
- Note the renewal date (e.g., "Next billing date: 15 March 2025").
- Check whether you are on a monthly or annual plan, as this affects your cancellation notice period.
- Record the renewal date and the amount you are charged. You will need this information if you later dispute a charge or claim a refund.
- Take a screenshot or photograph of this page for your records.
Step 3: submit your cancellation request
- In the Subscription section, select "Cancel subscription" or "Manage subscription".
- A pop-up or new page will appear asking you to confirm cancellation and optionally provide a reason.
- Select the reason that applies to you (e.g., "No longer need the service", "Too expensive", "Not satisfied with content").
- Providing a reason helps Audiopro Academy understand demand, but it is not mandatory.
- Confirm your cancellation by clicking the final "Cancel subscription" button.
- The system will display a confirmation message such as "Your subscription has been cancelled. You retain access until [date]".
- Take a screenshot of this confirmation immediately.
Step 4: save your confirmation email
- Audiopro Academy should send you a confirmation email within minutes of completing cancellation online.
- Check your inbox and spam folder (cancellation emails sometimes incorrectly filter to spam).
- If no email arrives within 24 hours, contact Audiopro Academy's support team immediately.
- Forward the confirmation email to yourself or print it as a PDF, creating a permanent record.
- Label the file clearly, e.g., "Audiopro Academy cancellation confirmation 2025-02-28.pdf".
- Store this alongside screenshots of your subscription settings and the final confirmation page.
Step 5: verify your cancellation on your next billing date
- Wait until your next scheduled billing date passes without a charge.
- Log back into your account one day after the renewal date and confirm your subscription shows as "Cancelled" or "Inactive".
- If a charge appears in your bank statement on the renewal date despite your cancellation, report this immediately to Audiopro Academy's support team with your cancellation confirmation as evidence.
- If the company charged you after you cancelled, you have 120 days from the date of that charge to dispute it with your bank under the Chargeback Scheme.
- Contact your bank's dispute team and provide your cancellation confirmation, the charge in question, and a copy of your bank statement showing the unauthorised amount.
Refunds and your money back
Your entitlement to a refund depends on whether you cancel within the 14-day cooling-off period or after it has expired.
Within the 14-day cooling-off window
If you request cancellation within 14 days of first paying (not 14 days from subscription start date), you can demand a full refund of all charges. This applies even if you have used the service, provided you have not downloaded or streamed course content, as the regulations deem the contract not to have been "performed" until you begin consuming the digital product.
Audiopro Academy must process this refund within 30 days of receiving your cancellation request. The refund will be credited to the original payment method (debit card, credit card, or PayPal account). If the original card has since expired, your bank will credit the funds to your current account.
After the 14-day window
Once you pass 14 days, you lose the automatic right to a refund for charges already paid. However, cancelling your subscription stops future charges. If your next billing date is 30 days away and you cancel now, that final charge will not be taken. You will retain access to the platform until the end of your current billing cycle.
Some learners mistakenly believe they are entitled to a pro-rata refund (e.g., cancelling mid-month and receiving half a month's fee back) after the cooling-off period. UK law does not guarantee this unless the terms and conditions explicitly state it. Yafee recommends checking Audiopro Academy's full terms and conditions to see if any pro-rata or early-exit refund policy is mentioned.
Disputed charges and chargebacks
If Audiopro Academy continues charging you after you have cancelled, or if you paid for an annual plan and now want a refund for the remainder, you can dispute the charge with your bank. Your bank's chargeback team will contact Audiopro Academy and ask it to justify the charge. Supply your cancellation confirmation, screenshots, and emails as evidence. If the company cannot prove you authorised the charge, your bank will refund you.
Common mistakes that delay cancellation
Cancelling a subscription sounds simple, but small oversights can result in continued charges, lost refund windows, and unnecessary disputes. Protect yourself by understanding what learners frequently get wrong.
Mistake 1: confusing "pause" with "cancel"
Many education platforms including Audiopro Academy offer a "Pause subscription" feature, which temporarily halts access and billing for a set period (often 1 to 3 months). If you select pause instead of cancel, charges will resume automatically at the end of the pause period, and you will be billed again without warning. Always verify you have selected "Cancel subscription" (permanent termination), not "Pause" (temporary suspension).
Mistake 2: failing to confirm cancellation in writing
If you cancel online and receive an onscreen confirmation, that is normally sufficient. However, if the website does not display a confirmation message or no email arrives within 24 hours, you must contact Audiopro Academy's support team by email and ask for written confirmation that your cancellation has been processed. Include your account email, the date you attempted cancellation, and a request for a response within 5 working days. This creates a paper trail if a dispute later arises.
Mistake 3: accessing course content within 14 days
If you are still within the 14-day cooling-off window and plan to claim a full refund, do not download courses, watch videos, or access any premium content. The Consumer Contracts Regulations 2013 state that you lose your cooling-off right once you have "begun performance" of the digital service. Audiopro Academy will argue that clicking play or downloading a file counts as performance, and your refund claim will fail. Wait until after cancellation is confirmed before revisiting course materials.
Mistake 4: not checking your bank statement
The single most common issue is that learners cancel their subscription but assume no further charges will be taken without verifying this on their bank statements. One unexpected charge appears weeks later and causes frustration. Set a reminder on your phone to check your bank statement on the day your subscription was due to renew. If a charge appears despite cancellation, report it to your bank immediately while the transaction is still recent and dispute evidence is fresh in your mind.
What happens after you cancel
Cancellation is not instant. Understanding the post-cancellation timeline helps you plan your learning and avoid surprises.
Access after cancellation
Once you submit your cancellation request online, Audiopro Academy typically allows you to keep your login and access courses until the end of your current billing cycle. If your renewal date is 15 March and you cancel on 1 March, you retain full access until 15 March. After 15 March, you will be logged out or see a message stating your subscription has expired and access is no longer available.
You may wish to download your course materials, notes, or certificates before the final access date. Some platforms allow downloading, whilst others do not. Check whether Audiopro Academy permits bulk downloads of your course folder. If not, manually save important materials (e.g., PDFs, certificates) to your computer before your access ends.
Refund processing and timing
Refunds are not instant. Audiopro Academy has up to 30 days from the date it receives your cancellation request to process a refund. In practice, most refunds appear within 5 to 10 working days. The refund is sent to your original payment method, and your bank may take a further 3 to 5 working days to credit your account, depending on processing schedules. If 35 days have passed since cancellation and no refund has arrived, contact your bank and ask whether the funds are pending. If your bank has no record of a refund payment from Audiopro Academy, escalate to Yafee or the Citizens Advice Consumer Service.
Data and account closure
Cancelling your subscription does not automatically delete your account. Your personal data, payment history, and course progress remain on Audiopro Academy's servers. If you wish to have your account and data deleted entirely, you must submit a separate request under the Data Protection Act 2018 (UK GDPR). Contact Audiopro Academy's data protection officer or support team and request deletion. The company has 30 days to comply. Yafee notes that deletion is optional and separate from cancellation; you can cancel and retain your account if you might return in future.
How to cancel if you have trouble
If Audiopro Academy's online cancellation tool does not work, or the company refuses to cancel your subscription, follow this escalation process.
Step 1: contact customer support
Email Audiopro Academy's support team and request cancellation in writing. Use this template:
"I am writing to request immediate cancellation of my Audiopro Academy subscription. My account email is [your email]. My subscription tier is [Basic/Professional/Premium Plus]. I request confirmation of cancellation within 5 working days. Please confirm the date my access will end and when any refund will be processed."
Send this email to the address listed on Audiopro Academy's website (usually [email protected] or similar). Keep a copy for your records.
Step 2: wait for a response
Audiopro Academy should respond within 5 working days. If no reply arrives, send a follow-up email referencing your first request and stating that you expect a response within 2 working days. If the company continues to ignore you, move to step 3.
Step 3: escalate to the citizens advice consumer service
If Audiopro Academy refuses to cancel or does not respond to multiple requests, you can file a complaint with the Citizens Advice Consumer Service (formerly Citizens Advice Consumer Helpline). Visit citizensadvice.org.uk and select "Report a scam or consumer issue". The service will contact Audiopro Academy on your behalf and demand compliance with consumer law. This is free and requires no legal representation.
Step 4: dispute the charge with your bank
If Audiopro Academy continues to charge you after you have submitted a formal cancellation request, dispute the charge with your bank's chargeback team. Provide your cancellation request email and the company's refusal to respond. Your bank will investigate and, in most cases, refund the disputed amount. The company will be marked as a high-risk merchant, which can result in payment processing penalties for Audiopro Academy.
Pricing comparison and whether cancellation makes sense
Before cancelling, consider whether you might temporarily pause instead, or whether switching to a cheaper tier reduces the financial pressure.
When cancellation makes sense
| Situation | Cancellation? | Alternative |
|---|---|---|
| Completed your target courses | Yes | Pause for 1-3 months, restart later |
| Cannot afford the fee | Maybe | Downgrade to Basic Access (save £20-50/month) |
| Not using the platform at all | Yes | None; cancel immediately |
| Unsure if you will return | No | Pause subscription for 3 months |
| Within 14 days and unhappy | Yes | Full refund available if you have not accessed content |
| On annual plan, 6 months paid | Maybe | Check terms for early-exit fees first |
Comparing Audiopro Academy to alternatives
If you are cancelling because you prefer a different platform, compare costs and content first. Audiopro Academy's Professional tier at £49.99 per month is competitive, but Berklee Online, Splice Academy, and Soundfly offer differing curricula and price points. Before switching, ensure the new platform's content aligns with your goals. Many learners regret cancelling and re-enrolling because they underestimated the value of their original platform. Yafee recommends researching 2-3 alternatives and reading student reviews before making a final decision.
Cancellation checklist
Use this checklist to ensure you have completed every step correctly and have all necessary evidence.
- Confirmed you are within or outside the 14-day cooling-off period.
- Checked your subscription tier (Basic Access, Professional, or Premium Plus).
- Noted your next billing date from your account settings.
- Logged into your Audiopro Academy account and located the subscription cancellation tool.
- Clicked "Cancel subscription" and received an onscreen confirmation message.
- Received a confirmation email from Audiopro Academy within 24 hours.
- Saved screenshots of your subscription page before cancellation, the confirmation message, and the confirmation email.
- If within 14 days: requested a full refund in writing and received acknowledgement.
- Set a reminder on your phone to check your bank statement on your renewal date.
- If no charge appears on the renewal date, confirmed that your subscription shows as "Cancelled" or "Inactive" in your account.
- If a refund was due, tracked its arrival (allow 30 days from cancellation plus 3-5 additional days for bank processing).
- Deleted the Audiopro Academy app from your phone (optional, for a clean break).
Reviews and learner experiences
Audiopro Academy maintains a 4.5 out of 5 star rating across independent review platforms, with most positive feedback focused on course quality and industry-relevant certifications. Common praise includes practical project-based learning, mentorship in Premium Plus, and fast email support.
Cancellation-related reviews reveal two recurring themes. First, learners appreciate that the online cancellation tool works reliably and confirms cancellation immediately. Second, some learners express frustration at the loss of access immediately after the final billing date, without a grace period. If you plan to reference courses after cancellation, download or screenshot them before your access ends.
Yafee has helped thousands of consumers cancel education subscriptions, negotiate refunds, and escalate disputes with unresponsive providers. Your experience with Audiopro Academy will inform our ongoing updates to this guide, ensuring future learners benefit from collective knowledge about the platform's cancellation process.
Contact details for Audiopro Academy cancellation
If you need to contact Audiopro Academy directly regarding cancellation, escalation, or a refund dispute, use the following details.
Standard contact channels
- Email support: [email protected] (response within 24-48 hours)
- Live chat: Available on the Audiopro Academy website during UK business hours (9am to 5pm, Monday to Friday)
- Account settings: Log in and navigate to "Help" or "Contact support" to submit a ticket directly
- Mailing address: Audiopro Academy, [office address - verify on their website], United Kingdom
Escalation contacts if Audiopro Academy does not respond
- Citizens Advice Consumer Service: citizensadvice.org.uk
- Your bank's dispute team: Contact via your online banking app or the number on the back of your card
- Financial Conduct Authority (if paying by credit card): fca.org.uk/consumers
Summary and next steps
Cancelling Audiopro Academy is a straightforward process when you understand your legal rights and follow the procedural steps. Your entitlement to a refund depends on whether you cancel within 14 days and whether you have accessed course content. The Consumer Rights Act 2015 requires the company to allow cancellation via the same method you used to sign up, and the company must process your request within 30 days.
If you are within 14 days, avoid accessing any course materials and request a full refund immediately. If you are beyond 14 days, simply submit your cancellation request online and verify no charge appears on your renewal date. If Audiopro Academy refuses or delays, escalate to the Citizens Advice Consumer Service or your bank's dispute team.
Yafee specialises in subscription cancellations and consumer disputes across education, streaming, fitness, and software platforms. If you encounter resistance from Audiopro Academy, need advice on your specific refund claim, or want to verify your legal rights before cancelling, Yafee's contract specialists are available to guide you through every step. Visit yafee.com today to access cancellation templates, sample dispute letters, and live chat support with a consumer law expert. Yafee has helped thousands of UK learners recover funds and cancel unwanted subscriptions painlessly and legally.