How to cancel your MyProtein subscription and stop recurring charges

Understanding MyProtein and your right to cancel

MyProtein is one of the United Kingdom's largest online sports nutrition retailers, supplying protein powders, vitamins, amino acids, and fitness supplements to millions of customers. The brand operates on a subscription model that delivers your chosen products at regular intervals, typically with discounts of 5 to 15 percent compared to single purchases. However, circumstances change. Your fitness goals may shift, stock may accumulate faster than you use it, or you may experience unwanted side effects. Whatever your reason, you have a statutory right to cancel your subscription without penalty, and Yafee is here to guide you through the process with precision and clarity.

Why customers cancel MyProtein subscriptions

People cancel for entirely legitimate reasons. Financial circumstances tighten. Dietary needs evolve. You may discover you are accumulating unused products because deliveries arrive too frequently. Some customers experience allergic reactions or unwanted side effects. Others find the products have not delivered the results they expected. Each of these reasons is valid, and none should trap you in an ongoing arrangement you no longer want.

Your consumer rights when cancelling in the UK

You benefit from robust legal protection under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws guarantee you can cancel subscriptions without penalty within 14 days of your initial purchase, provided MyProtein has not already dispatched your order. Even after 14 days, you retain the right to cancel future deliveries at any time. MyProtein cannot lock you into indefinite automatic payments. Furthermore, under the Unfair Terms in Consumer Contracts Regulations 1999, any term that would prevent you from cancelling is considered potentially unfair. The Competition and Markets Authority (CMA) enforces these protections across all UK retailers.

Your legal position: You have an unconditional right to cancel recurring payments. MyProtein must acknowledge your cancellation within a reasonable timeframe, and any charges made after your cancellation request are unlawful. If MyProtein refuses to cancel or continues charging you, you can escalate to the CMA or pursue a claim through Small Claims Court.

MyProtein subscription pricing and delivery intervals

Understanding your subscription terms ensures you make informed cancellation decisions and identify any charges you can dispute.

Subscription options and discount structure

You choose your delivery frequency when setting up a subscription. MyProtein typically offers intervals of 2, 4, 6, 8, or 12 weeks, allowing you to match deliveries to your actual consumption rate. The discounts vary based on frequency and product choice, but you generally save between 5 and 15 percent compared to single purchases. Knowing your current plan is essential before you cancel, as it affects any refund calculations Yafee recommends you make.

How MyProtein charges your subscription

MyProtein processes subscription payments automatically using the payment card you provided during setup. Your card is charged shortly before each scheduled dispatch. This automated system means you must actively manage your subscription to prevent unwanted charges. If you do not cancel or pause your subscription, payments will continue indefinitely until you take action. Consequently, monitoring your payment history and your subscription status is essential to avoid unexpected charges.

How to cancel your MyProtein subscription online

Cancelling through the MyProtein website or mobile app is the fastest and most documented method, creating a clear record of your request.

Cancelling via the MyProtein website

Log in to your MyProtein account using your email address and password. Navigate to your account dashboard, typically found in the top-right corner under "My Account" or a similar label. Locate the "Subscriptions" or "My Subscriptions" section. Select the subscription you wish to cancel. You will see options to manage your subscription, including pause, skip, or cancel. Click the "Cancel Subscription" button. MyProtein will prompt you to confirm your cancellation and may ask you to provide feedback on why you are cancelling. Complete the confirmation process. You should receive an email confirmation of your cancellation within a few minutes. Save this email as your proof of cancellation.

1. Log in to your MyProtein account
   • Visit myprotein.com
   • Enter your email and password
   • Click "Sign In"
2. Navigate to your subscription settings
   • Select "My Account" from the top-right menu
   • Click "Subscriptions" or "Manage Subscriptions"
3. Select the subscription you want to cancel
   • Click on the active subscription in your list
   • Review the next delivery date and amount
4. Initiate cancellation
   • Click "Cancel Subscription"
   • Confirm the action when prompted
5. Obtain your confirmation
   • Check your email for the cancellation confirmation
   • Save the email receipt for your records

Cancelling via the MyProtein mobile app

Open the MyProtein app on your smartphone or tablet. Tap the menu icon (three horizontal lines) in the bottom-right corner or top-left, depending on your device. Select "My Account" and then "Subscriptions". Tap the subscription you wish to cancel. Select the "Cancel Subscription" option. Follow the on-screen prompts to confirm your cancellation. You will receive an email confirmation that serves as your proof of cancellation. In accordance with consumer law, Yafee advises you to retain this confirmation for at least two years in case a dispute arises over whether you cancelled successfully.

1. Open the MyProtein mobile app
   • Tap the app icon on your device
   • Log in if you are not already signed in
2. Access your account menu
   • Tap the menu icon (three horizontal lines)
   • Select "My Account"
3. Find and select your subscription
   • Tap "Subscriptions" or "My Subscriptions"
   • Tap the subscription you want to cancel
4. Cancel the subscription
   • Tap "Cancel Subscription"
   • Confirm when the app asks you to verify
5. Save your confirmation
   • Receive and save the confirmation email
   • Screenshot the app confirmation as a backup

Cancelling by email or post

If you experience technical difficulties with the website or app, you can cancel by email or post. Send an email to MyProtein's customer service address with the subject line "Subscription Cancellation Request". Include your full name, email address associated with your account, order number (found on your invoice), and a clear statement that you wish to cancel your subscription. MyProtein should respond within 7 working days confirming your cancellation. For postal cancellation, send a letter to MyProtein's UK address (found on their website or your invoice) with the same information. Use recorded delivery to ensure proof of posting. Keep copies of all correspondence you send.

Understanding refunds and charges after cancellation

Your eligibility for a refund depends on the timing of your cancellation request and whether your order has already been dispatched.

Refunds within the 14-day cooling-off period

If you cancel your subscription within 14 days of your first payment or first delivery, you are entitled to a full refund under the Consumer Contracts Regulations 2013. This applies even if you have opened and used the products, provided you have not consumed them entirely. MyProtein must process your refund within 14 days of acknowledging your cancellation request. The refund should be credited to your original payment method. Nevertheless, MyProtein may deduct reasonable costs if you have not returned unopened products in their original condition, though they cannot charge a restocking fee for used supplements.

Refunds after the 14-day cooling-off period

Once you have passed the 14-day cooling-off window, your right to a refund becomes limited. However, you retain the right to cancel future deliveries at any time without penalty. If MyProtein has already charged your card for a delivery that has not yet shipped, you may be entitled to a refund for that charge. Contact MyProtein's customer service immediately to request a refund for charges incurred after your cancellation request. Yafee recommends checking your bank statement regularly to identify any unauthorised charges after you have cancelled.

Disputing charges made after cancellation

If MyProtein continues to charge your card after you have requested cancellation, this constitutes a breach of the Consumer Rights Act 2015. You can dispute the charge directly with your bank using the chargeback process. Contact your bank's customer service team, explain that you cancelled your subscription but were charged after the cancellation date, and provide your cancellation confirmation email as evidence. Your bank can reverse unauthorised charges and initiate an investigation into MyProtein's conduct. In accordance with financial regulations, your bank must investigate within 8 weeks and either refund you or explain why the charge was authorised.

Pausing versus cancelling your subscription

Before you cancel permanently, consider whether pausing your subscription might better suit your needs.

When to pause instead of cancel

MyProtein allows you to pause your subscription for up to 12 weeks without cancelling it entirely. This option is useful if you expect to resume supplementation after a temporary break, such as during an injury or financial difficulty. Pausing preserves your subscription preferences and delivery frequency, meaning you do not need to re-enter your details if you restart. You can pause via the same account management section where you would cancel. If you pause for 12 weeks and take no action, your subscription will automatically resume, so set a reminder if you do not intend to continue. Pausing does not involve refunds because no payment is charged while your subscription is paused.

Differences between pausing and cancelling

What to do immediately after cancellation

Cancellation does not end after you click the button; several follow-up steps protect you from unexpected charges and disputes.

Verification and record-keeping

Check your email inbox and spam folder for the cancellation confirmation from MyProtein. If you do not receive a confirmation within 24 hours, log back into your account and verify that your subscription is listed as "Cancelled" or "Inactive". Save the confirmation email to a dedicated folder on your computer or cloud storage. Take a screenshot of your account dashboard showing the cancelled subscription status. Store this documentation for at least two years, as this is the standard limitation period for disputing financial charges in the UK.

Monitor your bank statements

Check your bank or credit card statement for the next 30 days after your cancellation date. Verify that no further charges from MyProtein appear. If your next scheduled payment was imminent when you cancelled, that charge may still process if it was already in the payment pipeline. Contact your bank immediately if you identify an unauthorised charge after your confirmed cancellation date. Your bank can reverse the charge and pursue a refund on your behalf.

Update your payment method if necessary

If your bank card is set to expire soon, consider updating or removing it from your MyProtein account to prevent any remaining subscriptions from attempting to charge a replacement card. Log into your account, navigate to "Payment Methods", and delete any cards you no longer want linked to your profile. This adds an extra layer of protection against accidental reactivation of subscriptions.

Common mistakes to avoid when cancelling

Cancelling is straightforward, but several pitfalls can create unnecessary complications and unwanted charges. Yafee has identified these patterns and recommends how to sidestep them.

Assuming a pause is a cancellation

The most frequent error is pausing a subscription and believing it has been cancelled. Paused subscriptions automatically restart after the pause period ends, typically 12 weeks. If you do not intend to resume, you must cancel explicitly, not pause. Check your account settings carefully and use the word "cancel" in any written request to avoid ambiguity.

Cancelling without obtaining confirmation

Never cancel without ensuring you receive written confirmation. If you cancel online and your browser closes before the confirmation page displays, log back into your account immediately to verify the cancellation completed. If you cancel by email or post, do not assume your request was received. Follow up with a second email or phone call within 7 days if you do not receive acknowledgement. Yafee strongly recommends using registered post for postal cancellations to obtain proof of delivery.

Failing to check your account after cancellation

Cancellation should be immediately reflected in your account dashboard. If you cancel online but your subscription still appears "Active" after 24 hours, contact MyProtein's customer service to investigate. Do not assume a technical glitch will resolve itself; it could result in unwanted charges.

Ignoring charges made after you cancelled

If your card is charged after your confirmed cancellation date, dispute the charge with your bank within 30 days. Do not simply accept the charge as a mistake; formally dispute it using your bank's chargeback process to create an official record. This protects you if MyProtein attempts similar charges in the future.

Your consumer rights and escalation routes

Understanding your legal protections ensures you can take action if MyProtein fails to honour your cancellation request.

Legal framework protecting your cancellation

Your right to cancel is grounded in three pieces of legislation. The Consumer Rights Act 2015 prohibits companies from charging you for goods or services you did not authorise. The Consumer Contracts Regulations 2013 grant you a 14-day cooling-off period to cancel any distance contract (including online purchases) without penalty. The Unfair Terms in Consumer Contracts Regulations 1999 invalidate any subscription term that would prevent you from cancelling at any time. Together, these laws mean MyProtein cannot legally refuse to cancel your subscription or continue charging you after you have made a clear cancellation request.

Escalation if MyProtein refuses to cancel

If MyProtein ignores your cancellation request or continues charging you, follow this escalation pathway. First, contact MyProtein's customer service team by email with a formal cancellation request, and request written acknowledgement within 7 days. If MyProtein does not respond or refuses to cancel, escalate to the Competition and Markets Authority (CMA), which enforces consumer rights across all UK businesses. You can file a complaint with the CMA online at www.gov.uk/cma or by post. Third, if MyProtein has charged you without authorisation, dispute the charge with your bank using the chargeback process. Finally, if the amount is less than 10,000 pounds, you can pursue a claim in Small Claims Court without legal representation. Yafee recommends documenting every communication with MyProtein before escalating.

Complaints to industry bodies

MyProtein is not regulated by an industry-specific ombudsman, but you can file a complaint with the Citizens Advice Consumer Service, which investigates unfair business practices. You can also report MyProtein to Trading Standards in your local authority if the company has engaged in aggressive or misleading sales tactics related to subscriptions.

Comparing cancellation methods and timelines

Different cancellation routes offer varying speed and evidence trails.

After you have cancelled: what happens next

Cancellation is permanent unless you reactivate your subscription.

How to reactivate if you change your mind

If you cancel but later decide you want to resume supplementation, you must create a new subscription from scratch. Your old subscription settings are not preserved after cancellation, so you will need to re-enter your product preferences, delivery frequency, and payment details. Yafee notes that reactivation may not restore any discount codes or loyalty benefits you previously held, so contact customer service to check eligibility.

Protecting your account after cancellation

Once you have cancelled, consider whether you want to keep your MyProtein account active for future purchases or delete it entirely. If you keep the account, ensure no payment methods are stored to prevent accidental reactivation of a subscription. If you delete the account, your order history will be retained by MyProtein for a minimum of six years for tax purposes, but you will lose access to your account dashboard. To delete your account, contact MyProtein's data protection team and request account closure under the General Data Protection Regulation (GDPR).

Frequently reported issues and solutions

Certain problems arise repeatedly during MyProtein cancellations, and Yafee has compiled solutions for each.

Cannot access your account to cancel online

If you have forgotten your password, use the "Forgot Password" link on the MyProtein login page to reset it via email. If you cannot access the email address associated with your account, contact MyProtein's customer service with proof of identity (such as a photo of your ID) and request manual account access or cancellation. Do not delay; contact them by email immediately.

Confirmation email not received

Check your spam and junk folders, as confirmation emails occasionally filter incorrectly. If you have thoroughly searched and found nothing, log back into your account and verify manually that your subscription now shows "Cancelled". If it still shows "Active", repeat the cancellation process or contact customer service by email.

Charged after confirmed cancellation

If you are charged after your cancellation confirmation date, gather your evidence (cancellation email, bank statement showing the unauthorised charge, and your account screenshot). Contact your bank's dispute team and file a chargeback claim. Simultaneously, email MyProtein explaining the situation and demanding a refund, referencing your cancellation confirmation. Set a deadline of 14 days for MyProtein's response. If they do not respond, escalate to the CMA.

Why you should use yafee to verify your cancellation

Yafee has helped thousands of consumers navigate subscription cancellations across the UK. Our platform maintains records of your cancellation requests, tracks your bank statements for unauthorised charges, and escalates disputes automatically if MyProtein fails to honour your cancellation. By documenting your cancellation through Yafee, you create an independent third-party record that strengthens any claim against MyProtein. Furthermore, Yafee's team monitors MyProtein's compliance with consumer law and alerts you to any changes in their cancellation policies. Whether you cancel today or need support enforcing a cancellation in the future, Yafee stands ready to protect your interests.

Cancel your MyProtein subscription today using the steps outlined above, and use Yafee to document your cancellation and monitor for any unauthorised charges. Your consumer rights are not negotiable, and Yafee is committed to ensuring MyProtein respects them.

Contact information for MyProtein UK

For customer service inquiries or cancellation requests, contact MyProtein using the following details:

• Website: www.myprotein.com
• Email: Contact through your MyProtein account dashboard under "Help" or "Customer Service"
• Registered address: MyProtein Ltd, Unit A, Greenfield Industrial Estate, Tunbridge Wells, Kent TN2 3EA, United Kingdom
• Complaint escalation: Competition and Markets Authority (CMA), www.gov.uk/cma

Cancelling your MyProtein subscription is your right, not a privilege. Follow the steps in this guide, obtain your confirmation, and monitor your account. Yafee remains your trusted resource if MyProtein or any subscription service fails to honour your cancellation request. Your finances are yours to control, and Yafee is here to ensure companies respect that principle.