How to cancel The Rewards Club membership and stop recurring charges

What The Rewards Club is and why you might want to leave

The Rewards Club is a UK-based subscription service that gives you access to cashback offers, discount codes, and vouchers from participating retailers across fashion, groceries, travel, entertainment, and home goods. When you join, you pay a monthly or annual fee to unlock member-only deals that typically range from 2% to 15% cashback on eligible purchases.

The critical issue that catches many members off guard: your subscription automatically renews every month or year. You agreed to this auto-renewal when you signed up, but the company will continue charging your payment method indefinitely until you formally cancel. If you signed up for a discounted trial offer (often £1 or £2), your first full charge will arrive when that trial period ends, usually without a reminder.

Whether you've found better deals elsewhere, stopped using the platform, or simply want to reduce your monthly outgoings, Yafee can help you understand your cancellation rights and walk you through every step. At Yafee, we specialise in helping UK consumers navigate subscription services and reclaim control of their finances.

How The Rewards Club membership works in practice

Once you join, you access a members-only portal listing active offers from retailers. You can earn cashback by shopping through their platform, or by applying discount codes and scanning vouchers at the till in physical stores. The service aggregates deals from multiple partners, so you benefit only if you use these offers frequently enough to justify the subscription cost.

Most members find they use the service heavily for the first few weeks, then gradually reduce their engagement. By month three or four, the subscription fee often exceeds the cashback and discounts you've actually earned. This is the natural point where many people decide to cancel.

The auto-renewal trap and why it matters

Auto-renewal is standard practice across the subscription economy, but it creates a significant burden on you as the consumer. The company makes money by relying on inertia; many members forget they're subscribed and never cancel. Under the Consumer Rights Act 2015 and the Distance Selling Regulations 2000, companies must obtain your explicit, informed consent before charging you on a recurring basis and must make cancellation straightforward. Nevertheless, the legal requirement to initiate cancellation rests with you, not the company.

Yafee's role is to ensure you understand your rights and execute your cancellation correctly, so the charges stop immediately and you don't face disputes or unexpected debits later.

The Rewards Club pricing structure and what you're actually paying

Understanding your membership tier and billing cycle is essential before you cancel, especially if you're entitled to a partial refund or have a cooling-off period still available.

Membership tiers and typical costs

The Rewards Club offers several membership options. Your exact pricing depends on when you signed up, through which channel, and whether you took advantage of a promotional offer. Below is the typical pricing structure:

Find your original sign-up confirmation email right now. It contains your exact pricing, billing date, customer number, and the terms and conditions you accepted. Keep this information close during the cancellation process; Yafee advisors recommend having it available when you contact the company.

Working out whether cancellation makes financial sense

Ask yourself: in the last three months, how much cashback and discount value have you actually earned from The Rewards Club? If this figure is lower than your subscription cost, cancellation is the financially rational choice. Many members discover they've spent more on membership than they've saved in benefits.

If you signed up for a trial offer and are now facing the full price, the decision is often simpler. You entered at a heavily discounted rate, and you should expect the full charge to feel expensive by comparison. This is not a reflection of changing service quality; it is the company's deliberate pricing strategy.

Your consumer rights and the legal framework for cancellation

Under UK law, you have specific rights when cancelling a subscription service, and The Rewards Club must honour them.

What the consumer rights act 2015 protects

The Consumer Rights Act 2015 is the primary legislation protecting you when you buy goods and services in the UK. It states that companies must act fairly and transparently, obtain your explicit informed consent before charging you on a recurring basis, and provide you with a simple, straightforward cancellation mechanism.

Furthermore, the Distance Selling Regulations 2000 give you a 14-day cooling-off period from the date you subscribe. During this window, you can withdraw from the contract for any reason and request a full refund. This applies even if you've used the service; your statutory right to cancel within 14 days is absolute.

Consequently, if you signed up fewer than 14 days ago, you are entitled to cancel immediately and receive a full refund. The company cannot impose a cancellation fee or argue that you've already benefited from the service.

Your legal position in plain terms

You have the right to cancel The Rewards Club subscription at any time after the 14-day cooling-off period expires. After day 14, the company can require you to give notice (typically up to the end of your current billing cycle), but they cannot force you to continue paying or impose unreasonable cancellation conditions. You must cancel formally, in writing or by the method the company specifies. Verbal requests or informal messages are not sufficient.

If The Rewards Club refuses your cancellation or continues charging after you've cancelled, you can escalate to the Financial Conduct Authority (FCA) or, if the service relates to digital content, to your local Trading Standards office. Yafee recommends keeping copies of all cancellation communications; this evidence is invaluable if you need to lodge a formal complaint.

What happens if the company refuses to cancel

In rare cases, a company may ignore your cancellation request or claim they never received it. If this occurs, escalate immediately. You can file a complaint with the FCA's consumer complaints portal, or contact Citizens Advice Consumer Service, which coordinates Trading Standards enforcement across England and Wales. Scotland and Northern Ireland have equivalent bodies. Document every interaction: dates, times, contact names, and the content of each message.

Step-by-step cancellation process for The Rewards Club

The Rewards Club provides three cancellation methods. Yafee recommends the method that leaves the strongest written record of your request.

Cancellation method one: telephone cancellation

Calling the company is the fastest way to cancel, but it leaves no written proof of your request. Use this method only if you cannot email or post, or if you prefer immediate verbal confirmation.

1. Call 08081108002 during business hours (confirm opening times on their website or in your confirmation email)
   • Have your customer number, name, telephone number, and address ready
   • Inform the operator you wish to cancel your Rewards Club membership immediately
   • Request written confirmation of the cancellation via email
   • Ask for the specific date your subscription will stop and confirm no further charges will be applied
   • Note the operator's name, the time of the call, and any confirmation number provided
2. Follow up with an email confirmation within 24 hours, referencing the phone call and the operator's name
   • Send to the same email address you would use for a direct email cancellation (see below)
   • This creates a paper trail if the company later denies receiving your cancellation request
3. Monitor your bank statement or payment method for 7 to 14 days
   • Confirm that no further charges appear after your cancellation date
   • If a charge does appear, contact the company immediately with your cancellation evidence

Cancellation method two: email cancellation

Email is Yafee's recommended method because it creates an automatic, timestamped record of your cancellation request. The company cannot claim they did not receive it, and you have proof of when you sent it.

1. Send an email to [email protected] with the subject line "Cancellation of Rewards Club membership"
   • Include your customer number, full name, telephone number, and registered address
   • State clearly: "I wish to cancel my Rewards Club membership effective immediately. Please confirm receipt and provide the cancellation date and any final charges owed."
   • Keep the email brief, factual, and professional; avoid emotional language or complaints
2. Send from the email address registered to your account if possible
   • This helps the company match your request to your customer record immediately
   • If you no longer have access to that email, mention this in your message and provide alternative contact details
3. Wait for a reply within 5 to 10 working days
   • The company is not legally obliged to reply within a specific timeframe, but best practice is 5 to 10 working days
   • If you do not receive a reply after 10 working days, send a follow-up email referencing your first message with the date
4. Save the reply email and any confirmation of cancellation
   • File this in a dedicated folder on your computer or in your email account
   • Take a screenshot or PDF of the confirmation; emails can be deleted or lost
5. Check your payment method 7 to 14 days after the cancellation date provided by the company
   • Confirm no further charges appear

Cancellation method three: written cancellation by post

Posting a cancellation letter is the most formal method and leaves an indisputable record. Use registered mail if you want evidence of delivery.

1. Write a formal cancellation letter including:
   • Your full name, customer number, telephone number, and registered address
   • The date of the letter
   • A clear statement: "I hereby cancel my Rewards Club membership subscription effective immediately. Please confirm receipt and the final cancellation date."
   • Your signature (optional but recommended)
   • A request for written confirmation by post or email
2. Post the letter to the address provided in your Rewards Club terms and conditions or confirmation email
   • If no address is visible, contact the company by phone or email and request the formal cancellation address before posting
   • Use a recorded delivery or special delivery service from Royal Mail
   • This costs a small fee but provides a delivery receipt and timestamp
3. Keep the Royal Mail receipt and a copy of the letter you posted
   • Store these safely in the same folder as all other cancellation correspondence
4. Allow 10 to 15 working days for the letter to arrive and for the company to process your cancellation
   • If you do not receive written confirmation within 20 working days, send a follow-up email to [email protected] with photos or scans of the Royal Mail receipt and your original letter

What to do if you cannot find contact details

If the phone number or email address has changed or is no longer working, Yafee recommends checking your original confirmation email first. Contact details should be listed there. If they are not, search the company's website for a "Contact Us" page. If the company has no visible contact information, this is itself a red flag and warrants escalation to Trading Standards immediately.

What happens after you cancel The Rewards Club

Your cancellation does not take effect instantly; there are administrative steps involved.

Understanding your cancellation timeline

When you cancel, the company processes your request and then disables your account. This can take 1 to 5 working days. Your subscription will stop renewing at the end of your current billing period, unless you cancelled within 14 days of signup (in which case it stops immediately and you receive a full refund).

If you cancelled on the 15th day or later, any charges incurred before your cancellation takes effect remain your responsibility. For example, if you cancelled mid-way through a monthly billing cycle, you will not receive a pro-rata refund; you pay for the full month regardless. Annual memberships are treated the same way.

Monitoring your payment method after cancellation

Do not assume your cancellation is complete just because the company has acknowledged it. Check your bank statement, credit card statement, or payment app 7 to 14 days after the stated cancellation date. Confirm that no further charges from The Rewards Club appear.

This monitoring period is crucial. If a charge appears after you've cancelled, you have evidence that the company failed to honour your request. Document this immediately and contact the company with your cancellation confirmation and the erroneous charge.

Accessing your account after cancellation

Once cancelled, your account will be locked or deleted. You will no longer be able to log in, view previous transactions, or access any member-only features. If you logged in using a shared email address or password, update your password immediately on any other accounts that use the same credentials. Cancelled account data is typically retained by the company for 6 to 12 months for legal and audit purposes, then deleted.

Refunds and what you're entitled to claim

Your refund entitlement depends on when you cancel and how much you have used the service.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of signup, you are entitled to a full refund of all charges, regardless of whether you've used the service. This is your statutory right under the Distance Selling Regulations 2000. The company cannot argue that you've already benefited from the membership or that they've incurred administrative costs.

Request your refund in the same communication as your cancellation. For example, in your email to [email protected], write: "I wish to cancel my membership and request a full refund of £X (amount charged) within 14 days of this email." The company must process the refund within 14 days and return the funds to your original payment method.

Refunds after the 14-day period

Once the 14-day cooling-off period expires, your refund entitlement depends on your specific membership terms. Most monthly subscriptions do not offer pro-rata refunds for cancellation mid-cycle; you forfeit the remainder of that month's membership. Annual memberships are typically non-refundable after 14 days.

Check your original terms and conditions email. If the terms are ambiguous or unfair (for example, if they state you cannot cancel at all, or that cancellation incurs a large fee), you may have grounds to challenge this under the Consumer Rights Act 2015, which protects you against unfair contract terms.

Disputing an erroneous charge after cancellation

If The Rewards Club continues charging you after your cancellation, you have two routes to reclaim the money. First, contact the company directly with your cancellation evidence and request an immediate refund. Second, if the company refuses or is unresponsive, contact your bank or payment provider and request a chargeback or dispute. Your bank can reverse the charge and investigate on your behalf, which often prompts the company to issue a refund more quickly.

Common mistakes when cancelling The Rewards Club

You are not alone in finding the cancellation process confusing or stressful; thousands of consumers face the same challenges every month. Here are the pitfalls Yafee has helped others avoid.

Using the wrong contact method or address

The biggest mistake is sending your cancellation request to an email address or address that is not monitored regularly by the cancellation team. The company may have multiple email addresses: one for customer service, one for billing, one for support. If you email the wrong address, your request may sit unread for weeks.

Before you cancel, confirm the correct cancellation email or postal address by calling 08081108002 or checking your confirmation email. Yafee recommends using multiple methods simultaneously: send an email and follow up with a phone call the same day. This redundancy ensures your request reaches the right team.

Not keeping copies of your cancellation request

If you call the company, you have no proof you called unless you keep a note of the date, time, operator's name, and any reference number. If you email, screenshot or download the email and any reply. If you post a letter, keep the Royal Mail receipt. These documents are your defence if the company later claims they never received your cancellation request.

Yafee recommends creating a dedicated folder on your computer or phone labelled "Rewards Club Cancellation" and placing every piece of evidence there. Include screenshots, emails, phone notes, and bank statements showing the charges and the date they stopped.

Cancelling your payment method instead of your subscription

Never cancel your payment card, close your bank account, or deactivate your payment method as a way to stop The Rewards Club charging you. This does not cancel your subscription; it only prevents the charge from going through. The company will mark your account as unpaid or delinquent, may attempt to contact you for payment, and could pass your account to a debt collection agency.

Always cancel the subscription itself, using one of the three methods outlined above. This notifies the company that you no longer wish to be a member and stops them attempting to charge you.

Assuming silence means cancellation

If you email the company and do not receive a reply, this does not mean your cancellation has been processed. The company is obliged to acknowledge your request and confirm the cancellation date, but many companies deliberately delay replies in the hope you will forget about your cancellation request and continue paying.

After 10 working days without a reply, send a follow-up email or call the company directly. Yafee advises treating this as escalation: state clearly that you have not received confirmation and request immediate acknowledgement. Keep a record of this second attempt as well.

Paying a disputed charge without documenting it

If you receive a charge you believe should not have happened (for example, a charge that arrived after you cancelled), do not pay it immediately. Instead, contact the company and ask them to explain the charge. Request that they reverse it if it was applied in error. Document their response.

If they refuse or claim the charge is valid, check your cancellation confirmation to establish whether the charge falls within your membership period. If it does not, and the company has already taken the money, initiate a chargeback with your bank. This is faster and more effective than negotiating directly with a reluctant company.

Checklist for cancelling The Rewards Club

Work through this checklist before and after you cancel to ensure nothing is missed.

Keeping or cancelling The Rewards Club: a comparison

Before you finalise your cancellation, take a moment to weigh up your options. Yafee has helped thousands of consumers evaluate whether they should cancel or negotiate a lower rate.

Reasons to keep the membership

If you actively use The Rewards Club and regularly earn cashback that exceeds your subscription fee, keeping the membership makes financial sense. Check your account statement for the past three months: add up the cashback and discounts you've actually used. If this total is higher than your subscription cost, continue the membership.

Additionally, if you have not yet reached day 14 and you are within a trial period, you may be offered a discounted renewal rate when your trial expires. Contact the company directly and ask whether they can offer you a lower ongoing rate to retain your custom. Many companies will negotiate rather than lose a member.

Reasons to cancel

If your actual cashback earned is lower than your subscription fee, if you have stopped using the service, or if you are aware of a competitor offering better terms, cancellation is the rational choice. You should not pay money for a service that does not deliver value, regardless of how easy or difficult cancellation might be.

Contact information and cancellation address

Use the details below to cancel The Rewards Club by phone, email, or post. Always include your customer number, full name, telephone number, and registered address when you contact them.

Cancellation by phone

Call 08081108002 during business hours. Have your customer number and account details ready.

Cancellation by email

Send your cancellation request to [email protected]. Use the subject line "Cancellation of Rewards Club membership" and include your customer number, full name, telephone number, and registered address in the body of the email.

Cancellation by post

Write to the address listed in your original Rewards Club confirmation email or terms and conditions. If you cannot locate a postal address, contact the company by phone or email and request it before sending your letter. Use recorded delivery or special delivery from Royal Mail to create a delivery receipt.

Next steps: how yafee helps you cancel with confidence

Cancelling a subscription should be straightforward, but companies often make the process deliberately difficult to discourage you from leaving. Yafee exists to help you navigate this landscape with clarity and confidence.

At Yafee, we have helped thousands of UK consumers cancel unwanted subscriptions, challenge unfair terms, and recover money that companies wrongfully charged them. Our role is to translate the law into actionable steps and support you at every stage, from initial contact through to final confirmation that the charges have stopped.

Whether you need help drafting your cancellation email, understanding your refund entitlement, or escalating a complaint to Trading Standards, Yafee is here to ensure you get this right the first time. No member should pay for a service they no longer value, and no company should rely on inertia and obscurity to keep charging you.

Visit Yafee today to cancel your subscription and take control of your recurring payments. Yafee has helped thousands of consumers reclaim their money and eliminate unwanted charges from their bank statements. Your cancellation deserves a clear process and professional support-that is exactly what Yafee delivers.