How to cancel your Caravan and Motorhome Club membership in 2026

Why members decide to cancel their Caravan and Motorhome Club membership

Your circumstances change, and your membership priorities shift with them. Whether you've relocated abroad, health constraints prevent regular touring, budget pressures have tightened, or you've realised you're paying for sites you rarely visit, cancelling your membership is a legitimate choice that deserves clarity and legal protection.

The Caravan and Motorhome Club, established in 1907, remains the UK's largest touring membership body with over one million active members. The Club delivers genuine value for regular caravanners and motorhome enthusiasts through site access, discounts, and community benefits. That value, however, exists only when you use it. If your touring patterns have changed and the annual renewal no longer justifies the cost, exiting cleanly is the sensible path forward. At Yafee, we've helped thousands of consumers navigate membership cancellations across the automotive and leisure sectors, and we understand that stepping away is sometimes the right financial decision.

This guide walks you through every procedural step to cancel your membership while protecting your legal rights under UK consumer law and avoiding the common traps that catch members unaware.

Understanding your membership structure, costs, and renewal dates

Before you take action, you must know exactly what you're paying for, what add-ons you hold, and when your membership renews so you can time your cancellation correctly and avoid unwanted charges.

Membership tiers and annual costs

The Caravan and Motorhome Club offers four main membership types, each with distinct features and renewal costs.

Most members hold Full or Joint Membership at £59 annually. Your membership renews automatically on your membership anniversary, not the calendar year. This is critical: if you joined on 15 March, your renewal date is 15 March each year. You cannot cancel on 31 December and expect it to prevent a March renewal. You must submit your cancellation at least 30 days before your specific anniversary date to avoid the next charge being taken.

Additional services requiring separate cancellation

Beyond basic membership, the Club offers breakdown cover, travel insurance, and premium campsite network access. These are billed as separate line items on your invoice.

Cancelling your main membership does not automatically terminate these add-ons. If you have purchased breakdown cover or travel insurance, you must contact the Club separately to cancel each service, otherwise charges will continue after your main membership ends. Check your most recent renewal letter or annual statement for a complete list of active services. At Yafee, we recommend taking a screenshot or photographing all active services before you submit any cancellation notice so you have evidence of what you cancelled and when.

Timing your cancellation to avoid renewal charges

The Caravan and Motorhome Club treats membership fees as non-refundable once paid, meaning you will not recover the £59 (or similar) you've already paid if you cancel mid-year. You retain full site access until your current membership period expires, even after you've submitted a cancellation request.

Timing is everything. If your renewal is in three months and you cancel today, you stop the next £59 charge. If your renewal is in six weeks and you delay your cancellation until after that date passes, you've locked yourself into another full year. Locate your renewal date now - it appears on every Club communication and your account page online. Once you know it, you can schedule your cancellation to take effect at the optimal moment, ideally 30 to 45 days before renewal.

Your legal position under UK consumer law

Your cancellation rights are protected by statute, and the Club must comply with specific legal obligations when you request to exit.

Consumer rights act 2015 and distance selling regulations

If you joined your Caravan and Motorhome Club membership online, by post, or by phone (rather than in person at a physical location), the Consumer Contracts Regulations 2013 (which implemented the Consumer Rights Directive 2011/83/EU) grant you a 14-day cancellation window from the date you became a member. This is called the "cooling-off period" and applies to distance contracts - that is, transactions conducted without face-to-face contact.

Within this 14-day window, you may cancel your membership and receive a full refund of your membership fee, minus any reasonable costs incurred by the Club for delivering your benefit (such as printed materials posted to you). After 14 days have passed, the cooling-off period ends and you lose this automatic refund right. The Club is then entitled to treat your membership as non-refundable unless you cancel before your next renewal date (at which point you simply avoid the next charge rather than recover the current one).

If you joined more than 14 days ago and are now seeking to cancel, you are cancelling under the Club's own terms and conditions rather than claiming a statutory cooling-off right. Consequently, the refund position depends on the Club's stated policy - which, in practice, is non-refundable except where they have breached their contractual obligations to you.

Your legal position

You have an absolute right to cancel your membership at any time. The Club cannot compel you to remain a member or penalise you beyond the membership fee structure. If the Club refuses your cancellation request or continues charging after you've cancelled, you can escalate your complaint to the Alternative Dispute Resolution (ADR) scheme covering the Club (typically administered by the Ombudsman) or, as a final resort, to your local Trading Standards office or the Citizens Advice Consumer Service. These bodies enforce the Consumer Rights Act 2015 and have powers to force compliance. At Yafee, we make sure you understand these protections so you can cancel with confidence.

How to cancel your Caravan and Motorhome Club membership

The Club offers multiple cancellation routes, and the method you choose affects both the speed of processing and your documentary evidence of cancellation.

Step 1: gather your membership details and renewal date

Before you contact the Club, assemble all the information you'll need to prove your identity and locate your account instantly.

• Your membership number (printed on your membership card, any recent invoice, or statement)
• Your full name and date of birth as registered with the Club
• Your membership anniversary date (the date your renewal charge will next be taken)
• Your current contact telephone number and email address on file
• A list of any add-on services you hold (breakdown cover, insurance, etc.) that also need cancelling

Having this information ready accelerates the cancellation process and reduces the risk of the Club claiming they couldn't locate your account or process your request due to missing details.

Step 2: contact the Club via your preferred method

The Caravan and Motorhome Club operates several cancellation channels. Choose the one that gives you the strongest audit trail of your cancellation request.

1. By post (highest legal evidence value)
   • Write a short letter stating your name, membership number, membership anniversary date, and your request to cancel effective immediately or on a specified date (at least 30 days before renewal).
   • Include a clear statement that you also cancel any add-on services (name them if you know them, or request the Club cancel all additional services on your account).
   • Request written confirmation of cancellation and the date from which it takes effect.
   • Send by registered mail (Royal Mail Special Delivery) to the Club's cancellation address so you obtain proof of posting and receipt.
   • Keep a copy of your letter and your proof of postage receipt indefinitely.
2. By telephone
   • Call the Club's customer service line and request to speak with a cancellation specialist.
   • Provide your membership number and confirm the representative has located your account before you begin.
   • State clearly: "I wish to cancel my membership effective [date 30+ days before renewal, or immediately]. I also request cancellation of [name any add-ons]."
   • Ask the representative to confirm your cancellation is being processed, the effective date, and whether written confirmation will be sent to you by email.
   • After the call ends, send a follow-up email to customer services repeating your cancellation request and referencing the date and time of your telephone call, the representative's name (if they provided it), and what was agreed.
   • This email creates a written record of your cancellation request and protects you if the telephone-only cancellation is later disputed.
3. Via email
   • Send an email to the Club's customer service address with the subject line "Membership Cancellation Request" followed by your membership number.
   • State your full name, membership number, membership anniversary date, and clear cancellation request in the email body.
   • Request written confirmation of your cancellation and ask for a reply to the same email address within 7 working days.
   • Save a copy of your sent email and any reply for your records.
4. Via the online account portal
   • Log into your member account on the Club's website and check whether a "Cancel Membership" option exists in your account settings.
   • If the portal allows you to initiate cancellation, follow the on-screen prompts and request email confirmation of your cancellation request.
   • Screenshot the confirmation page and any confirmation email you receive.
   • If the portal does not offer a cancellation function, use the telephone, email, or postal methods instead.

The postal method provides the strongest legal evidence because it creates a dated, traceable record that the Club received your cancellation request. However, it is the slowest method (typically 5 to 10 working days). For speed combined with evidence, use email or telephone followed by a written follow-up email. Never rely on telephone cancellation alone without a written confirmation, as the Club may later claim they have no record of your request.

Step 3: confirm cancellation of all add-on services

After you've submitted your main membership cancellation, explicitly confirm that all add-on services (breakdown cover, insurance, premium networks) are also cancelled.

If your cancellation method does not offer a way to specify add-ons, send a separate email or letter stating: "I also request cancellation of [breakdown cover / travel insurance / premium network access / all additional services] on my account, effective immediately or from [date]." This prevents the Club from arguing they didn't know you wanted to cancel these services and continuing to charge you.

Step 4: await written confirmation from the Club

The Club must send you written confirmation of your cancellation (via email or post) within a reasonable timeframe, typically 7 to 14 working days from the date they received your request.

Your confirmation should include:

• Your membership number and full name
• The date your cancellation is effective
• Confirmation that all add-on services have been cancelled
• A reference number for your cancellation request (useful if you need to escalate a dispute later)

If you do not receive written confirmation within 14 working days, send a follow-up email titled "Cancellation Confirmation Request" referencing the date you first submitted your cancellation and asking for immediate written confirmation. Keep a record of this follow-up as well.

Step 5: monitor your account and payment card for unwanted charges

After your cancellation is confirmed, monitor your bank account or payment card for any charges from the Caravan and Motorhome Club in the days and weeks following your effective cancellation date.

• If the Club took the next renewal charge after your cancellation was effective, contact them immediately and request an immediate refund, citing your cancellation confirmation.
• If the refund is not processed within 7 days of your request, escalate the matter in writing (email or post) and copy in the Club's customer complaints manager.
• Keep bank statements showing any unwanted charges and your cancellation confirmation letter together as evidence if you need to dispute the charge with your bank or escalate to the ombudsman.

At Yafee, we recommend checking your statements for at least three months after cancellation to catch any delayed or erroneous charges. Early detection prevents small amounts from going unnoticed.

What happens after you cancel your membership

Once your cancellation is effective, your rights and access change immediately, and you should understand what you retain and what you lose.

Site access and remaining benefits

After your cancellation date, you lose access to all Club sites, discounts, and member-only benefits. If your cancellation is effective mid-year, you do not receive a partial refund for the unused portion of your membership - the fee remains non-refundable. You may, however, continue to use any sites you've already booked and paid for if those bookings fall after your cancellation date, provided those bookings were made while your membership was active.

Consequently, if you have caravan holidays or motorhome pitches booked for dates after your cancellation, check with the Club whether those bookings remain valid or whether you must cancel them separately. Many members assume cancelling membership automatically cancels their site bookings, but this is not always the case.

Magazine and communications

You will stop receiving the monthly Club magazine and member communications once your cancellation is processed. Some members request to keep receiving the magazine; the Club may offer a magazine-only subscription for a reduced fee. If you wish to explore this, ask the Club at the time you cancel.

Refund policy

If you cancelled within the 14-day cooling-off period (distance contract only), you receive a full refund of your membership fee minus the Club's reasonable direct costs for materials already sent to you. This is typically refunded within 14 to 30 days of the Club processing your cancellation request.

If you cancelled outside the cooling-off period (i.e., after 14 days from joining) and before your next renewal, you receive no refund of the current year's membership fee. Your membership simply expires on the effective date you specified, and no further charges are taken. This is the standard non-refundable position and complies with the Club's published terms.

If the Club took a renewal charge after your cancellation date, they must refund that charge in full within 7 to 14 working days of your written request. If they refuse, this is a breach of contract and you can escalate the complaint to the ombudsman or your bank's chargeback dispute process.

Common mistakes to avoid when cancelling

Cancelling your membership is straightforward, but several missteps can delay the process or leave you at risk of continued charges. Know these pitfalls and sidestep them entirely.

Mistake 1: cancelling only your membership without also cancelling add-on services

This is the most frequent error. Members cancel their main membership but forget that breakdown cover or travel insurance remains active on their account. The Club continues to charge for these services even after membership ends, sometimes for months, until the member notices the charge on a bank statement.

Always explicitly state that you are cancelling all services on your account when you submit your cancellation request. Use the words "I also request cancellation of all additional services" to make your intent unmistakable. If add-ons are not named in your cancellation request, the Club may argue it had no instruction to cancel them.

Mistake 2: cancelling after your renewal date has passed

If your membership renews on 15 March and you submit your cancellation on 16 March, the Club has already debited your account for the next 12 months. You will not recover that charge. To avoid this, check your renewal date at least 45 days in advance and cancel before that date arrives.

Many members think cancelling "as soon as possible" will prevent charges, but the Club's systems process renewals automatically at midnight on the renewal date. If you cancel on 16 March, you're already one day too late. Plan ahead.

Mistake 3: relying on telephone cancellation without a written record

A customer service representative tells you "Yes, you're cancelled" and hangs up. Three months later, the Club charges you again, and customer services insists they have no record of your cancellation request. Without written proof, you have no evidence and must dispute the charge with your bank rather than force the Club to honour the cancellation.

Always follow any telephone cancellation with a written email confirming what was discussed, who you spoke to, and the date and time. This creates an undisputable record.

Mistake 4: not retaining copies of your cancellation request and confirmation

You cancel by post and receive no confirmation letter. When a charge appears months later, you cannot quickly prove you cancelled. The Club may claim it never received your request or that it was misfiled.

Keep your original cancellation letter (or a photocopy), your proof of postage, and any confirmation from the Club in a folder on your computer or in a physical file. This evidence is invaluable if a dispute arises. At Yafee, we advise all customers to retain cancellation correspondence for at least 12 months after their effective cancellation date.

Mistake 5: not checking your account after cancellation

Many members cancel and then ignore their bank statements for months. If the Club made an error and charged you after your cancellation date, you only notice it long after the charge was taken. By then, your bank's chargeback window may have closed.

Check your statements weekly for two months after your cancellation is effective. If an unwanted charge appears, contact the Club immediately and request a refund. The faster you act, the faster the Club must respond.

Timing your cancellation to minimise loss

Although membership fees are non-refundable, you can minimise your financial loss by cancelling at the right moment in your membership cycle.

The key principle: the longer until your renewal, the sooner you should cancel to avoid the next charge. Conversely, if your renewal is imminent, weigh the cost of losing this year's fee against the benefit of cancelling before the next annual charge is debited.

If the Club refuses to cancel or continues charging

The vast majority of cancellations are processed without issue. Occasionally, however, the Club may refuse your cancellation request, claim they have no record of it, or continue to charge after you've requested to cancel. Know your escalation route.

Step 1: request written clarification from the Club

If the Club refuses your cancellation or claims they don't have a record, send a formal letter (by registered post or email marked "urgent") to the Club's customer complaints manager repeating your cancellation request and asking for written explanation of why it cannot be processed. Give them 7 working days to respond.

Step 2: file a complaint with the club's ADR provider

The Caravan and Motorhome Club is required to be registered with an Alternative Dispute Resolution (ADR) scheme, typically an ombudsman. If the Club fails to respond to your complaint or refuses to cancel, you can escalate your complaint to the ombudsman at no cost. The ombudsman has authority to force the Club to honour your cancellation and, if appropriate, to award you compensation for any losses (such as charges taken after your cancellation date).

To find the Club's ADR provider, check their terms and conditions or contact their customer service line and ask which ombudsman they are registered with.

Step 3: dispute the charge with your bank

If the Club continues to charge you after your cancellation, you can dispute the charge with your bank using the chargeback process (for credit card) or claim the payment back under the Direct Debit Guarantee (for direct debit payments). Your bank must investigate within a set timeframe and can force the Club to refund the charge if you provide evidence that you cancelled before the charge was taken.

Step 4: escalate to trading standards

If the Club refuses to acknowledge your cancellation or comply with ombudsman rulings, you can report the matter to your local Trading Standards office or the Citizens Advice Consumer Service. These bodies can investigate and enforce compliance with consumer law on your behalf.

In all cases, the Club's refusal to cancel or continued charging after cancellation is a breach of the Consumer Rights Act 2015 and contractual law. You have strong legal grounds to escalate, and the Club knows this. Consequently, formal written complaints are taken seriously and usually resolved quickly.

Checklist for cancelling your Caravan and Motorhome Club membership

Use this checklist to ensure you've completed every necessary step and retained all evidence.

• ☐ Locate your membership number (on your card or membership statement)
• ☐ Identify your membership anniversary date (the date your renewal charge is taken each year)
• ☐ List all add-on services on your account (breakdown cover, insurance, premium networks)
• ☐ Choose your cancellation method (post, phone, email, or online portal)
• ☐ Prepare your cancellation message (include membership number, anniversary date, and explicit request to cancel all services)
• ☐ Send your cancellation request at least 30 days before your renewal date
• ☐ If using post, use registered mail (Royal Mail Special Delivery) and retain your proof of postage
• ☐ If using phone or online, send a follow-up written email confirming what was discussed
• ☐ Await written confirmation from the Club within 7 to 14 working days
• ☐ If confirmation does not arrive within 14 days, send a follow-up email requesting it
• ☐ Check your bank statements weekly for two months after your cancellation is effective
• ☐ If an unwanted charge appears, contact the Club immediately and request a refund
• ☐ Retain copies of your cancellation request, all confirmation letters, and bank statements for 12 months
• ☐ If the Club refuses to cancel or continues charging, escalate to the ombudsman using the complaint procedure

Caravan and Motorhome Club cancellation contact details

The following address is the standard postal destination for membership cancellations. Before you send your request, verify it remains current by checking the Club's official website or calling their customer service line, as postal addresses can change.

Caravan and Motorhome Club Customer Service
East Grinstead House
East Grinstead
West Sussex
RH19 1UA
United Kingdom

Alternatively, you may contact the Club's customer service team by telephone or email; both contact methods are listed on the official Club website. When you contact them, request the most current cancellation address and confirm whether your add-on services will be automatically cancelled when you cancel your main membership or whether you must request them separately.

Summary: taking control of your membership

Cancelling your Caravan and Motorhome Club membership is a straightforward process when you understand the legal framework, plan your timing, and follow the procedural steps. You have absolute statutory rights under the Consumer Rights Act 2015 and contractual rights under your membership terms. The Club cannot refuse your cancellation or penalise you for exiting; they can only enforce their non-refundable fee policy if you cancel outside the 14-day cooling-off period.

The key to a successful, dispute-free cancellation is timing (cancel at least 30 days before your renewal date), completeness (cancel all services, not just your main membership), and documentation (retain written proof of your cancellation request and the Club's confirmation). If the Club fails to honour your cancellation or continues charging after you've requested to exit, escalate through the ombudsman or your bank's chargeback process - the law is entirely on your side.

Yafee has helped thousands of consumers cancel memberships, subscriptions, and recurring charges across the automotive, leisure, and financial services sectors. Whether you need guidance on a specific cancellation dispute or want to understand your consumer rights in full, Yafee's step-by-step guides and legal expertise ensure you cancel with confidence and protect your money. Start your cancellation today using the method that leaves you with the strongest evidence, and reclaim the funds that should be yours.