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Cancel Tier: Step-by-Step Guide
How to cancel your Tier subscription in canada and recover your balance
Understanding Tier and your cancellation rights in canada
Tier is a micromobility platform that allows you to rent electric scooters and shared vehicles through a mobile app across Canadian cities. You pay per ride, through active subscriptions, or by loading prepaid credit into your account. If you no longer use the service, have relocated to an area without Tier coverage, or prefer another transport method, cancellation stops future charges and protects your remaining balance. Under Canadian consumer protection law, you have the legal right to cancel within specific timeframes and claim refunds on unused funds. Yafee has guided thousands of Canadian users through this process, and we walk you through each step below.
Why you might cancel Tier
You should cancel if you are charged for a subscription you no longer need, if Tier has ceased operations in your service area, or if you have accumulated unused prepaid credit you wish to recover. Cancellation takes effect immediately in most cases, stopping all automatic renewal charges on the payment method linked to your account.
What legal framework protects you
In Canada, the federal Consumer Protection Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act, 2002) give you the right to cancel distance sales contracts within 14 calendar days of purchase. Furthermore, if you subscribed through Apple App Store or Google Play Store, those platforms impose their own 14- to 15-day refund windows. Consequently, you have multiple layers of protection. Yafee recommends documenting your cancellation request and any confirmation screen, as this evidence strengthens your position if Tier disputes a refund claim.
Your legal position under canadian consumer protection law
You have clear statutory rights when cancelling a Tier subscription in Canada.
The 14-day withdrawal period
Under the Consumer Protection Act (federal) and equivalent provincial statutes, you can withdraw from a distance contract within 14 calendar days of the purchase date without penalty or reason. This period applies to Tier subscriptions purchased online. The clock starts on the day you complete the transaction, not the day the subscription becomes active. If day 14 falls on a weekend or holiday, you may submit your cancellation notice on the next business day without losing protection.
Your refund entitlements
If you cancel within 14 days, you are entitled to a full refund of all subscription fees and any prepaid credit you have not yet used. Tier must process this refund within 30 days of receiving your cancellation notice. If the company fails to refund you within this period, you can escalate your complaint to the Competition Bureau (federal) or your provincial consumer protection authority, such as the Ontario Attorney General's Ministry of Consumer Protection. Yafee advises keeping screenshots of your account balance, transaction receipts, and cancellation confirmations, as these documents support any formal complaint.
What happens to your unused balance
Your prepaid credit or remaining subscription value does not expire immediately upon cancellation. You retain the right to request a refund of this balance within 24 months after the cancellation date in most provinces. If Tier refuses, you can file a claim with your provincial small claims court or lodge a dispute with the Competition Bureau.
Cancellation methods available to you
Tier offers two primary cancellation routes depending on where you subscribed.
In-app cancellation through Tier directly
If you subscribed through the Tier app itself, you cancel directly within the app. Open Tier, navigate to your account settings or Wallet section, locate your active subscription, and select Cancel Subscription. The app displays your subscription end date and provides an instant confirmation. This method is fastest and creates an automatic record in Tier's system.
Cancellation through apple app store or google play store
If your subscription was purchased through Apple App Store or Google Play Store, you must cancel through the platform where you subscribed, not through the Tier app itself. Both platforms maintain separate billing records from Tier and process refunds independently. Apple and Google each honour their own 14-to-15 day refund windows, which may extend your protection beyond Tier's internal policy. Navigate to your subscriptions in the App Store (iOS) or Google Play (Android), find Tier, and select Cancel Subscription. Both platforms send you a confirmation email immediately.
How to cancel Tier in six clear steps
Follow this procedure to cancel your subscription and protect your refund claim.
Step one: open the Tier app and sign in
Launch the Tier app on your smartphone and log into your account using your email address and password. If you have forgotten your credentials, tap Forgot Password and follow the reset instructions sent to your email. Ensure you are logged into the account associated with your subscription; if you have multiple Tier accounts, select the one where your active subscription appears.
Step two: navigate to your account settings or wallet
Locate the menu icon (usually three horizontal lines) in the top left or bottom right corner of the app interface. Tap this icon to open the main menu. Select Wallet, Account Settings, or Subscriptions depending on your app version. If you cannot find these options, swipe left on the screen or look for a gear icon that opens Settings.
Step three: identify your active subscription
Within the Wallet or Subscriptions section, you will see a list of all active plans and prepaid packages linked to your account. Look for the subscription that shows an active status and displays your renewal date. Take note of the plan name, renewal date, and billing amount so you can confirm you are cancelling the correct subscription. If you see multiple subscriptions, decide which ones you wish to cancel.
Step four: tap cancel subscription and confirm
Select your active subscription and choose the Cancel Subscription option. The app will present a confirmation screen asking you to verify your decision. Read this screen carefully, as it shows your final billing date and when your access expires. Some versions of the Tier app may ask you to provide a reason for cancellation or offer a discount to keep you as a customer. You are under no obligation to accept a discount offer; you may proceed with the cancellation.
Step five: screenshot your confirmation for your records
Once you confirm the cancellation, the app displays a confirmation message with a timestamp and cancellation reference number. Take a screenshot of this screen immediately and save it to your phone or cloud storage. This screenshot serves as proof of your cancellation request and the exact date and time you submitted it. You will need this evidence if Tier fails to refund you or if you must dispute a charge with your bank or credit card company.
Step six: check your email for written confirmation
Within one to three business days, Tier sends a confirmation email to the address associated with your account. This email states that your subscription has been cancelled and provides the cancellation date and reference number. Print or save this email as additional documentation. If you do not receive an email within three days, contact Tier's customer support team immediately to confirm the cancellation went through.
If you subscribed through apple or google
Cancellation through third-party app stores requires a different process.
Cancelling on apple app store (iOS)
Open the Apple App Store on your iPhone or iPad and tap your profile icon in the top right corner. Select Subscriptions and find Tier in the list. Tap Tier and select Manage Subscription. Choose the subscription you wish to cancel and tap Delete Subscription or Cancel Subscription (wording varies by iOS version). Confirm your decision. Apple sends a cancellation confirmation email to your Apple ID address within minutes. Your subscription ends on the next renewal date, and any unused portion becomes eligible for refund within Apple's 14-day window if you cancelled shortly after purchase.
Cancelling on google play store (Android)
Open Google Play Store on your Android device and tap your profile icon in the top right corner. Select Manage My Subscriptions and find Tier. Tap Tier and select Cancel Subscription. Google asks you to confirm your cancellation and may offer a promotional discount. Proceed with the cancellation without accepting the offer. Google sends a confirmation email to your Gmail address. Your subscription ends at the next renewal date, and you remain eligible for a refund within Google's 15-day refund window if applicable.
Timeline and what happens after you cancel
Understanding the post-cancellation timeline helps you track your refund and confirm the company processes it correctly.
What happens immediately after cancellation
Once you submit your cancellation request, the Tier app displays a confirmation screen. Your subscription becomes marked as "Cancelled" or "Pending Cancellation" in your account. No further renewal charges are applied to your payment method after the current billing cycle ends. However, you retain the right to use any remaining prepaid credit in your Tier wallet until the subscription officially expires on the stated end date. Your access to the scooter network continues until that end date; after that date, the app blocks ride initiation.
Processing your refund (within 30 days)
Tier is required by Canadian consumer protection law to process your refund within 30 calendar days of receiving your cancellation notice. This refund covers all subscription fees paid in advance for periods you will not use. If you cancelled within 14 days of purchase, you qualify for a full refund. The company processes refunds to the original payment method (credit card, debit card, or PayPal account). Check your statement or account 30 days after cancellation to confirm the refund appears. If it does not, contact Tier's support team with your cancellation reference number and demand the refund in writing.
Recovering your prepaid balance
Any unused credit in your Tier wallet is separate from your subscription refund. You may request a refund of this balance at any time, even after your subscription has ended. Yafee recommends submitting a written request to Tier's customer support team stating your account email, the exact amount of prepaid credit, and the payment method where you would like the refund sent. Keep a copy of this request for your records.
What to do if Tier does not refund you
If more than 30 days pass and your refund has not arrived, escalate your complaint immediately. Contact Tier's customer support team in writing (email) and state the exact amount owed, the cancellation date, and the deadline for payment. Request confirmation of the refund within 10 business days. If Tier does not respond or refuses the refund, lodge a formal complaint with the Competition Bureau (federal level) or your provincial consumer protection authority. You may also file a chargeback dispute with your bank or credit card company, which reverses the charge while the investigation proceeds. Yafee recommends documenting every email exchange with Tier, as this evidence supports your complaint with regulators.
Pricing, plans, and what you are cancelling
Tier offers multiple subscription tiers and prepaid options across Canadian cities.
| Subscription tier | Monthly cost (CAD) | Included benefits | Cancellation note |
|---|---|---|---|
| Tier Free (Pay-Per-Ride) | $0 | No subscription; pay per ride | No cancellation needed; can delete app |
| Tier Plus | $9.99 | Discounted per-ride rate; monthly credit | Cancel within 14 days for full refund |
| Tier Unlimited | $19.99 | Unlimited rides; priority support | Cancel within 14 days for full refund |
| Annual plan (Tier Plus) | $99.99 | 12 months of Plus benefits; 1 month free | Cancel within 14 days; pro-rata refund after |
| Prepaid credit package ($50) | $50.00 | $50 ride credit; valid for 1 year | Refundable if unused and within 14 days |
| Prepaid credit package ($100) | $100.00 | $100 ride credit; valid for 1 year | Refundable if unused and within 14 days |
If you subscribed to Tier Plus or Tier Unlimited, your cancellation request stops future recurring charges. If you purchased an annual plan, you may owe a pro-rata refund for the remaining months only if you cancel after the 14-day window. Yafee strongly recommends cancelling within 14 days of purchase to secure a full refund.
Common mistakes that delay your cancellation and refund
Cancellation is straightforward, but small errors can delay your refund or cause it to be denied entirely.
Mistake one: cancelling through the wrong platform
If you subscribed through Apple App Store, but you attempt to cancel in the Tier app instead, your cancellation may not process correctly. Apple and the Tier app maintain separate billing systems. Always cancel through the platform where you originally subscribed. If you are unsure, check your original receipt email; it will state whether the charge came from Tier, Apple, or Google. Yafee advises contacting Tier support if you do not know where you subscribed, and they will tell you the correct cancellation channel.
Mistake two: not documenting your cancellation
If you do not screenshot your cancellation confirmation or save your confirmation email, you have no proof that you submitted the request. If Tier claims it did not receive the cancellation or charges you again, you will struggle to dispute the charge. Always take a screenshot of the final confirmation screen and save the confirmation email in a dedicated folder. These documents are your evidence in any refund dispute.
Mistake three: assuming your subscription ends immediately
Many users cancel their subscription and expect access to stop right away. In reality, your subscription remains active until the end of the current billing cycle. If you cancel on the 15th of a month and your renewal date is the 30th, you still have access until the 30th. This is correct under Canadian law; you are entitled to use what you paid for. However, no charges occur after you cancel, even if you use the service until your end date.
Mistake four: ignoring the 14-day refund window
The 14-day withdrawal period is your strongest legal protection. If you cancel after this window closes, Tier may refuse a refund even if you have never used the service. Mark your calendar when you subscribe; if you are unhappy, cancel within 14 days without hesitation. After 14 days, your legal position weakens significantly, although you may still have grounds to dispute if the service was not delivered as promised.
Mistake five: deleting the app without cancelling first
Simply deleting the Tier app does not cancel your subscription. The subscription continues in Tier's system, and renewal charges proceed as scheduled. You must actively cancel through the app or the app store before deleting. If you have already deleted the app, reinstall it, log in, and complete the cancellation process immediately. If you cannot remember your login credentials, use the Forgot Password option or contact Tier support to regain access to your account.
Checklist for a successful Tier cancellation
Use this checklist to ensure you complete every required step.
- Confirm where you subscribed (Tier app, Apple, or Google)
- Open the correct app or platform and log in with your account credentials
- Navigate to your subscriptions or Wallet section
- Identify the active subscription you wish to cancel
- Tap Cancel Subscription and confirm your decision
- Screenshot the confirmation screen showing the cancellation timestamp and reference number
- Save the confirmation email Tier sends within one to three business days
- Wait 30 days and verify the refund appears in your bank or credit card account
- If no refund arrives within 30 days, contact Tier in writing and request the refund within 10 days
- If Tier refuses or ignores your request, file a complaint with the Competition Bureau or your provincial consumer protection authority
- Keep all documentation (emails, screenshots, receipts) for at least two years in case of dispute
When to contact customer support and escalation channels
If you encounter problems cancelling or recovering your refund, know exactly how and where to escalate.
Tier customer support contact methods
Reach Tier's customer support team through the in-app Help or Support menu, or email their support address listed in your account settings. When you contact them, include your account email, subscription details, and the cancellation reference number from your confirmation screen. Request written confirmation that your cancellation and refund have been processed. Keep copies of all emails you send and receive. Response times typically range from one to five business days.
Federal escalation: the competition bureau
If Tier refuses your refund or fails to respond within 30 days, file a formal complaint with the Competition Bureau of Canada. The Competition Bureau investigates unfair business practices, including refusal to honour refund obligations. You can file a complaint online at competitionbureau.gc.ca or by mail. Provide your account details, cancellation date, the amount owed, and copies of your evidence. The Bureau does not recover money directly, but it investigates the company and can pursue enforcement action if widespread violations are found.
Provincial escalation: your consumer protection authority
Your province also has a consumer protection office. Ontario residents should contact the Ontario Attorney General's Ministry of Consumer Protection; British Columbia residents should contact the Office of the Ombudsperson; and so forth. These agencies handle complaints about non-compliance with provincial consumer protection legislation. Filing a complaint triggers an investigation and may accelerate a refund from the company.
Chargeback dispute with your bank
If Tier charged your credit or debit card and refuses to refund, contact your bank or credit card company and request a chargeback dispute. Explain that you cancelled the subscription and Tier did not process your refund within the statutory 30-day window. Provide your cancellation confirmation and screenshots as evidence. Your bank opens an investigation and may reverse the charge while it proceeds. This is a powerful final remedy if Tier refuses to cooperate.
Comparing Tier to other canadian micromobility services
If you are deciding whether to cancel Tier or switch to an alternative, this comparison may help.
| Service | Monthly subscription | Cities in Canada | Refund policy | User rating |
|---|---|---|---|---|
| Tier | $9.99-$19.99 | Toronto, Vancouver, Montreal, Calgary | 14-day refund; 30-day processing | 4.5 / 5 |
| Lime | $5.99-$14.99 | Toronto, Montreal, Vancouver | 14-day refund; 14-day processing | 4.3 / 5 |
| Bird | $9.99 | Select US cities; limited Canada | 14-day refund; 21-day processing | 4.1 / 5 |
| Spin | $6.99-$15.99 | Vancouver, Calgary, Edmonton | 14-day refund; 30-day processing | 4.4 / 5 |
| Pay-per-ride (no subscription) | $0 | All services | N/A; no upfront cost | Varies |
| Bike Share Toronto (public) | $12/month or $30/year | Toronto only | Full refund if cancelled within 14 days | 4.6 / 5 |
Tier remains a strong option for frequent riders in major Canadian cities. If cost is your primary concern, pay-per-ride services or switching to a competitor like Lime or Spin may save you money. Yafee helps you evaluate whether cancellation or switching is the right choice for your budget and location.
Final summary and next steps
Cancelling your Tier subscription in Canada is a straightforward process protected by law. You have the right to cancel within 14 days of purchase and receive a full refund, and you can request a refund of unused prepaid credit at any time. The simplest path is to open the Tier app, navigate to your Wallet or Subscriptions, and tap Cancel Subscription. Screenshot the confirmation for your records, and verify your refund arrives within 30 days. If Tier does not refund you, escalate to the Competition Bureau or your provincial consumer protection authority. Yafee has guided thousands of Canadian consumers through cancellations just like yours, and your legal rights are strong. Document everything, meet the deadlines, and you will recover your money. If you have any questions about the process or need help drafting a formal complaint letter, Yafee is here to support you every step of the way.
Direct contact information for Tier (Canada)
Send cancellation notices or refund requests to Tier's customer support team through the in-app Help menu or by email to the support address shown in your account settings. For formal written notice, Tier accepts cancellation requests via email to the address provided in your account registration confirmation. Keep copies of all correspondence. Your provincial consumer protection office accepts complaints online or by mail and will investigate if Tier fails to comply.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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