Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Sendit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Sendit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Sendit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Sendit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Sendit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Sendit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Sendit refuses your cancellation.
Frequently asked questions
Cancel Sendit: The Right Way to Manage Your Account
How to cancel Sendit in canada and protect your refund rights
What is Sendit and why canadians are cancelling
Sendit is a mobile messaging application that combines anonymous communication with gamified features and tiered membership options. The platform allows you to send and receive anonymous messages, unlock hints about message senders, access exclusive games, and customize your profile through paid Diamond membership tiers.
Canadian users typically cancel Sendit when the app becomes inactive after initial curiosity fades, recurring charges appear without clear value, or they migrate to alternative messaging platforms. Your cancellation reasons matter-whether you're stopping billing or removing your account entirely determines which process you follow. Yafee has helped thousands of Canadian users navigate this decision with confidence and clarity.
Common reasons for cancellation in canada
Sendit cancellation requests increase when users discover unexpected monthly charges, lose interest in anonymous messaging features, or find the Diamond membership no longer justifies its cost. Understanding your specific reason helps you act decisively and avoid prolonged billing disputes.
Subscription cancellation versus account deletion
These are two separate actions. Cancelling your paid subscription stops recurring charges but leaves your account and profile active. Requesting full account deletion removes you entirely from the platform. Clarify which you need before contacting Sendit, because each requires different documentation and timelines.
Your consumer rights in canada and what they mean for you
Canadian law grants you specific protections when cancelling digital services and subscription memberships, regardless of which province you live in.
Federal and provincial protections that apply to Sendit
You are protected under the Competition Act (federal legislation) and your province's consumer protection statutes. Quebec users fall under the Law on the Protection of the Consumer (Loi sur la protection du consommateur); British Columbia residents are covered by the Business Practices and Consumer Protection Act; Ontario users benefit from the Consumer Protection Act, 2002. All frameworks share core principles:
- Companies must clearly disclose recurring charges before you authorize them.
- Cancellation must be as simple as the original sign-up process.
- Billing must stop within 7 to 14 days of your cancellation request.
- You may recover unauthorized charges through your province's consumer protection authority.
Yafee recommends saving screenshots of your Sendit account settings, subscription confirmation emails, and bank statements showing recurring charges-these documents support any disputes with Sendit or your credit card issuer.
Your right to cancel within a cooling-off period
Most Canadian provinces allow you to cancel digital services within 14 days of purchase if you have not substantially used them. Although Sendit does not publicly advertise a formal cooling-off window, federal consumer guidelines and provincial statutes (particularly in Ontario and British Columbia) recognize this right. If you signed up recently and have paid for Diamond membership you have not yet used meaningfully, you have legal grounds to request a full refund under cooling-off provisions.
Your legal position: You hold the right to cancel under provincial consumer protection law. If Sendit refuses your cancellation request or delays stopping charges beyond 14 days, you can escalate to your provincial consumer protection authority-Ontario's Consumer Protection Agency, BC's Office of the Registrar of Mortgage Brokers, or your equivalent provincial body.
Three methods to cancel your Sendit account
Sendit accepts cancellation requests via email, phone, and postal mail, though email provides the fastest and most documented route.
Cancel Sendit by email (recommended method)
Email creates a permanent record of your cancellation request and typically receives a response within 3 to 5 business days. Follow these steps precisely:
- Log into your Sendit account and confirm the email address registered to your account.
- Open a new email message from that registered email address (do not use a different email).
- Address your message to [email protected]
- Write "Account Cancellation Request" in the subject line.
- In the email body, include the following information:
- Your full name as it appears on your account
- Your Sendit account email address
- Your Sendit username (if you created one)
- The date you created your account (check your first email from Sendit)
- A clear statement: "I request immediate cancellation of my Sendit account and cessation of all recurring charges effective today."
- If you are owed a refund, add: "I am requesting a refund for any charges incurred after [date], as I do not believe I received the service value promised."
- Send the email and save the confirmation immediately.
- Wait for Sendit to reply within 5 business days confirming cancellation and billing stoppage.
Yafee advises keeping this email thread forever-it serves as proof of your cancellation if billing disputes arise.
Cancel Sendit by phone
Phone cancellation allows real-time confirmation but generates no written record. Use this method only if you follow up with an email summary.
- Locate Sendit's customer support phone number through their website or app settings.
- Call during business hours and confirm you are speaking with a support agent (not automated voice service).
- Provide your full name, account email, and username.
- State clearly: "I want to cancel my account and stop all recurring billing effective immediately."
- Ask the agent to confirm the cancellation date in writing via email.
- Send a follow-up email to [email protected] documenting the call date, time, and agent name to create a paper trail.
Cancel Sendit by postal mail
Postal mail is the slowest method, typically requiring 10 to 21 business days for processing, but it creates a legal record if you use registered mail.
- Obtain Sendit's mailing address (check your app settings or support contact page).
- Write a signed letter on plain paper including:
- Your full name
- Your account email and username
- Your account creation date
- Today's date
- This statement: "I hereby request cancellation of my Sendit account and demand that all recurring charges cease effective the date of this letter."
- Your signature in blue or black ink
- Send the letter using Canada Post registered mail with a return receipt (costs approximately $12.00 CAD).
- Keep the receipt and proof of delivery for your records.
- Follow up with an email to [email protected] referencing your registered letter sent on [date].
Sendit pricing structure and when to cancel
Understanding Sendit's costs clarifies whether your current charges align with your usage.
| Membership tier | Cost (CAD) | Renewal frequency | What you get |
|---|---|---|---|
| Free account | $0 | N/A | Send/receive anonymous messages, basic profile |
| Hints unlock | $0.99-$2.99 | Per use | Reveal one message sender's identity |
| Diamond monthly | $5.99-$8.99 per month | Monthly (auto-renews) | Unlimited hints, exclusive games, profile customization |
| Diamond yearly | $49.99-$59.99 | Annually (auto-renews) | Same as monthly, discounted rate |
| Premium add-ons | $1.99-$9.99 | One-time purchase | Extra profile frames, emojis, themes |
If you subscribed to Diamond membership and have not used hints, games, or customization features in the past 30 days, cancellation likely makes financial sense. Yafee recommends reviewing your bank or credit card statement for the past three months-if you see recurring $5.99, $8.99, or higher monthly charges you do not recognize, immediate cancellation is warranted.
The cancellation process and what happens after
Knowing the timeline and post-cancellation status prevents confusion and billing surprises.
Timeline: from request to full cancellation
Email cancellation typically completes within 3 to 5 business days. Phone cancellation can occur within 24 hours if the agent processes it immediately, though you must verify via follow-up email. Postal mail cancellation takes 10 to 21 business days depending on Canada Post delivery and Sendit's processing queue. Yafee advises monitoring your bank account throughout this window-some delays occur if your bank and Sendit's payment processor disagree on the exact cancellation date.
What happens to your account after cancellation
Once Sendit processes your cancellation request, recurring charges stop immediately or within one billing cycle (whichever is sooner). Your account profile remains visible in the Sendit app until you explicitly request account deletion-cancelling your subscription does not automatically erase your messages, username, or profile. If you want complete removal, explicitly state "delete my account" in your cancellation email.
Confirming cancellation in your bank records
Check your credit card or bank account within 7 days of receiving Sendit's cancellation confirmation. No charge should appear on your next statement date. If a charge posts after Sendit confirms cancellation, contact your bank immediately and reference your cancellation email as proof of your request. Your bank can issue a chargeback if Sendit fails to honour your cancellation within the legally required timeframe.
Refunds and billing recovery in canada
Your refund eligibility depends on Canadian consumer protection law and the reason you are cancelling.
When Sendit must refund your money
You are entitled to a refund if any of the following apply:
- You cancelled within 14 days of purchase and have not substantially used Diamond membership features.
- Sendit charged you without clear, prior disclosure of the amount and frequency.
- You requested cancellation in writing and Sendit continued billing you beyond the legal deadline (7 to 14 days, depending on your province).
- The service was not provided as advertised (for example, hints feature was unavailable during your membership period).
Requesting a refund: Include your refund request in your cancellation email. Write: "I am requesting a full refund of $[amount] charged on [date] for Diamond membership I did not use. Please process this refund within 7 business days." Sendit is legally required to respond within 21 days.
If Sendit refuses your refund
If Sendit denies your refund claim or ignores it after 21 days, escalate to your provincial consumer protection authority. Ontario residents contact the Ontario Consumer Protection Agency; British Columbia residents contact the Office of the Registrar of Mortgage Brokers. You can also dispute the charge directly with your credit card company or bank-they have separate authority to force a refund if Sendit violated consumer law. Yafee recommends opening a formal dispute with your bank as a parallel action to your refund request to Sendit.
Common cancellation mistakes and how to avoid them
Many Canadian users inadvertently delay their cancellation by overlooking critical details-Yafee is here to help you sidestep these pitfalls and cancel cleanly on the first attempt.
Mistake 1: sending cancellation from the wrong email address
Sendit requires that you send your cancellation request from the email address registered to your account. If you use a different email (such as your work account instead of your personal account), Sendit support may not recognize your identity and delay processing. Always check your Sendit app settings for the email on file, then send your cancellation from that exact address.
Mistake 2: failing to provide account identifiers
Support staff cannot locate your account without your email, username, and account creation date. If you omit these details, Sendit must request them, adding 3 to 5 business days to your cancellation. Copy and paste your identifiers directly from your account settings into your cancellation email to eliminate transcription errors.
Mistake 3: assuming account deletion occurs automatically after subscription cancellation
Cancelling your paid subscription does NOT delete your profile, messages, or account. Your username and profile picture remain visible to other users. If complete removal is your goal, explicitly request account deletion in your cancellation email: "Please delete my account entirely, including all profile data and message history."
Mistake 4: not following up on delayed cancellations
If you do not receive confirmation within 5 business days of emailing [email protected], send a follow-up email referencing your original request date. Silence does not equal approval-Sendit must actively confirm your cancellation. If they remain unresponsive after 10 days, contact your provincial consumer protection authority or dispute the charge with your bank.
Steps to take after your Sendit cancellation
Cancellation does not end your responsibility-these follow-up actions protect you from billing disputes and data concerns.
Monitor your bank account and credit card
Watch your statements for 30 days after Sendit confirms cancellation. If any charge from Sendit appears after cancellation, contact your bank immediately with your cancellation email as evidence. Banks process chargebacks quickly when you provide written proof of your cancellation request and Sendit's failure to honour it.
Delete your app and contact information
Remove Sendit from your phone to eliminate accidental re-engagement. If you receive push notifications or emails from Sendit after cancellation, mark them as spam or report them to your email provider. Yafee advises updating your passwords at any other services that use Sendit for login authentication.
Document everything permanently
Create a folder (digital or paper) containing your cancellation email, Sendit's confirmation reply, bank statements showing no further charges, and this guide. If Sendit contacts you in the future about unpaid balances or attempts to restart your subscription, you have complete documentation to dispute the claim.
Comparison: when to cancel versus when to keep Sendit
This table helps you decide whether cancellation or continued use makes sense for your situation.
| Your situation | Cancel Sendit | Keep Sendit |
|---|---|---|
| You use the app fewer than 2 times per month | Yes-save $5.99-$8.99 monthly | No, wasteful spending |
| You joined within the past 14 days and have not used hints or games | Yes-request a refund under cooling-off rules | No, you have legal grounds to recover the charge |
| You actively use hints daily and enjoy exclusive games | No, value justifies the cost | Yes-continue your membership |
| Sendit charged you without consent or clear disclosure | Yes-file a dispute with your bank immediately | No, unauthorized charges are illegal |
| You prefer anonymity but no longer trust the platform | Yes-request full account deletion | No, your privacy matters |
| You share an account with a family member who actively uses it | No, cancellation affects all users | Yes-coordinate usage costs |
Contact information for Sendit cancellation and support
Use these verified contact methods to submit your cancellation request or escalate disputes.
Sendit customer support channels
Email (recommended): [email protected]
Why email is superior: You receive a timestamp, confirmation of receipt, and a permanent record admissible in any consumer dispute. Phone and postal mail lack this documentation.
Phone: Check your Sendit app under Settings > Support or Help, or visit their official website for current contact numbers. Phone support hours vary; email response time is typically 3 to 5 business days.
Postal address: Sendit's registered mailing address appears in your app's legal or contact section. Use registered mail (Canada Post) to ensure proof of delivery.
Escalation contacts if Sendit does not respond
If Sendit ignores your cancellation request after 14 days, escalate to your provincial consumer protection authority:
- Ontario: Ontario Consumer Protection Agency (contact through ontario.ca)
- British Columbia: BC Office of the Registrar of Mortgage Brokers (bcreg.gov.bc.ca)
- Alberta: Fair Trading Act administrator (albertacanada.com)
- Quebec: Office of the Protector of the Consumer (opc.gouv.qc.ca)
- Other provinces: Search "[your province] consumer protection agency" or contact your provincial attorney general's office.
You can also file a chargeback dispute with your credit card issuer or bank-they operate independently and often resolve refund disputes faster than company support.
Your checklist for successful Sendit cancellation
Use this checklist to ensure nothing is overlooked.
- Save your Sendit account email address and username
- Find your account creation date in your first Sendit email
- Take a screenshot of your current Diamond subscription status in the app
- Draft your cancellation email, including all required account identifiers
- Send your email from the registered account email address to [email protected]
- Save the confirmation email and timestamp
- Wait 5 business days for Sendit's reply
- Check your bank or credit card statement 7 days after confirmation for any lingering charges
- If Sendit confirms cancellation but continues billing, open a chargeback dispute with your bank
- If Sendit requests a refund, save all documentation and escalate to your provincial consumer protection authority if denied
Final summary: taking control of your Sendit subscription
Cancelling Sendit is straightforward when you understand Canadian consumer protection law and follow the correct procedural steps. You have the legal right to cancel your subscription under the Competition Act and provincial consumer protection statutes. Email is your fastest, most documented route-send your request to [email protected] with your account details and a clear cancellation statement. Expect confirmation within 3 to 5 business days and verify that charges stop on your next statement date. If Sendit delays, ignores you, or continues billing unlawfully, escalate to your provincial consumer protection authority or dispute the charge with your bank.
Yafee has helped thousands of Canadian consumers cancel subscriptions and recover unauthorized charges by leveraging their legal rights and documenting every step. Whether you are cancelling due to disuse, unexpected charges, or simple preference for other platforms, Yafee's framework ensures you act confidently and successfully. Follow this guide, keep your cancellation email, and reclaim control of your digital subscriptions today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Sendit?
Join over 30,000 users who already trust us.