How to cancel Revive subscription in canada and understand your refund rights
What is Revive and why customers cancel
Revive (operating as Revive Organics or Revive Superfoods) delivers subscription-based smoothie and superfood products across Canada through the MyRevive web portal and mobile applications. You can purchase subscriptions via the MyRevive website, Apple App Store, or Google Play. Once subscribed, you receive regular deliveries and gain access to your account dashboard for managing orders and billing preferences.
Customers cancel Revive subscriptions for many reasons: budget constraints, changing dietary preferences, delivery frequency mismatches, or pausing their wellness routine temporarily. Yafee recognizes that cancellation decisions deserve respect and clarity. This guide walks you through every cancellation method available to you, what happens to your access and billing immediately after you cancel, your refund eligibility under Canadian law, and how to exercise your consumer rights without delay.
Who typically cancels and when
You might be considering cancellation if your subscription no longer fits your lifestyle, you have experienced service delays, or the cost has become a strain on your household budget. Whatever your reason, you have the legal right to cancel without penalty, and Yafee empowers you with the knowledge to do so efficiently and on your own terms.
What this guide covers
You will learn the four distinct cancellation pathways available to you, what happens to your access and billing immediately after you submit your request, whether you qualify for refunds under Revive's policy and Canadian consumer law, and how to avoid common mistakes that delay or complicate your cancellation.
Your consumer rights under canadian law
Canada's consumer protection framework safeguards you when dealing with automatic renewals and subscription services at the federal and provincial level.
Automatic renewal and cancellation rights
Under the Consumer Protection Act in most Canadian provinces (Ontario, British Columbia, Alberta, Quebec, and others), companies must obtain clear, informed consent before charging you for automatic renewals. You have the explicit legal right to cancel your subscription at any time without penalty or obstruction. Revive must honour your cancellation request without unreasonable delay.
If Revive makes cancellation deliberately difficult-hiding contact information, requiring phone calls during limited hours, or ignoring written requests-you can escalate to your provincial consumer protection authority. Most provinces allow you to dispute unauthorized charges within specific timeframes, typically 60 to 120 days from the charge date. Your provincial government's consumer protection office handles these disputes at no cost to you.
Refund and dispute rights under canadian law
You may qualify for a refund if you request one within 30 days of payment and have not substantially used the service. Revive's stated policy permits prorated refunds for unused portions of your subscription if you ask within that window. If Revive refuses a legitimate refund request, contact your provincial consumer protection office or file a chargeback dispute with your credit card company or financial institution.
Yafee recommends keeping all confirmation emails, receipts, order summaries, and correspondence with Revive. This documentation protects you if you need to escalate a complaint or dispute with your payment provider.
Your legal position
You hold a legally enforceable right to cancel any subscription without penalty under Canadian consumer protection statutes. Revive cannot require you to pay future charges after you submit a valid cancellation request. If the company continues to charge you after cancellation, you can file a complaint with your provincial consumer protection authority (such as the Ontario Ministry of Government and Consumer Services or British Columbia's Consumer Protection BC) at no cost. You also retain the right to dispute charges through your financial institution.
Cancellation methods for Revive subscriptions
Your cancellation method depends on how and where you purchased your subscription; Revive offers four primary pathways.
Cancel via apple app store
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through your Apple ID settings, not by uninstalling the app. Uninstalling the app alone does not cancel your subscription and does not stop charges.
- Open the Settings app on your iPhone, iPad, or Mac.
- On Mac, this step appears in System Preferences or System Settings under Apple ID.
- Tap or click your name at the top of the screen.
- Select Subscriptions.
- This option may appear under "Media and Purchases" or "iTunes and App Store" depending on your device.
- Find Revive in the list of active subscriptions.
- Tap or click Edit.
- If the subscription no longer appears in your active list, your cancellation has already processed.
- Select Cancel Subscription and confirm your decision.
- Your access will continue until the end of your current billing cycle, then terminate.
Cancel via google play store
If you subscribed through the Google Play Store on an Android device, you must cancel through your Google Play account settings. Uninstalling the app does not cancel your subscription.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions.
- This option consolidates all your active subscriptions in one place.
- Tap Subscriptions.
- Find and select Revive.
- Tap Cancel subscription and confirm your request.
- Your subscription will terminate at the end of your current billing period.
Cancel via MyRevive web portal
If you subscribed directly through the MyRevive website using a credit card or debit card, you can cancel through your account dashboard.
- Log in to your MyRevive account at the official website.
- Navigate to Account Settings or Subscriptions (typically found in the top menu or profile section).
- The exact label may vary depending on the current site layout.
- Locate your active subscription in the list.
- Select the cancellation or pause option.
- Some accounts offer a pause option instead of immediate cancellation, allowing you to resume later without re-subscribing.
- Follow the on-screen prompts to confirm your cancellation.
- You should receive an email confirmation within one business day.
Cancel by mailed written request
If you encounter technical issues with the digital methods or prefer a paper trail, send a cancellation request by regular mail to Revive's registered mailing address. This method creates a formal record of your cancellation date.
- Write a clear, dated letter requesting cancellation of your Revive subscription.
- Include your full name, email address, phone number, and the email address or phone number associated with your Revive account.
- State the effective cancellation date you request (typically the date of your letter or the next business day).
- Send your letter by regular mail (not registered mail, unless you require proof of delivery) to the address listed below in the Contact Information section.
- Keep a copy of your letter for your records.
- Allow 5 to 10 business days for the company to process your request and confirm cancellation.
- If you do not receive confirmation within that period, follow up by email or phone to verify receipt.
What happens after you cancel
Understanding the timeline and consequences of cancellation helps you plan your next steps and avoid unexpected charges.
Billing and access after cancellation
Once you submit your cancellation request through any method, Revive will stop charging your payment method. Your access to the MyRevive portal and any digital features will continue until the end of your current billing cycle, then terminate. You will not receive future deliveries after your final scheduled shipment (which is typically sent before your current billing period ends). If you have pre-paid for multiple months or quarters, contact Yafee's specialist team or Revive's customer support to discuss whether you qualify for a prorated refund on unused time.
Confirmation and record-keeping
Revive should send you a cancellation confirmation email within 24 to 48 hours of your request. If you do not receive confirmation within three business days, send a follow-up email to the company's support address or call their customer service line. Save all confirmation emails and receipts. Yafee advises keeping these records for at least 12 months in case billing disputes arise or you need to prove cancellation to your bank.
Refund eligibility and how to claim
Your refund rights depend on the timing of your request, the portion of your subscription you have used, and your payment method.
When you qualify for a refund
You may be eligible for a refund if you request cancellation within 30 days of your purchase and have not substantially used the service. "Substantially used" typically means you have received fewer than two deliveries. If you paid by credit card or debit card and Revive refuses your refund request, you can file a chargeback dispute with your bank or credit card company at no cost. The dispute period is usually 60 to 120 days from the transaction date, depending on your financial institution.
How to request a refund
- Contact Revive's customer support team via email with your request.
- State your order number, the date of your charge, and the reason for your refund request.
- Mention that you are requesting a refund under the company's 30-day refund policy and Canadian consumer protection law.
- Wait for a response within five to seven business days.
- The company should either approve your refund or explain why you do not qualify.
- If Revive approves your refund, the funds will be returned to your original payment method within 10 to 15 business days.
- Your bank may take an additional 2 to 5 business days to process the credit.
- If Revive denies your refund request without justification, contact your bank or credit card company to file a chargeback dispute.
- Your financial institution will investigate the dispute on your behalf at no cost.
Pricing and billing structure
Revive's subscription cost varies based on the plan you select; understanding your billing cycle helps you anticipate charges and cancel at the optimal time.
| Subscription plan |
Frequency |
Typical monthly cost (CAD) |
Billing cycle |
| Weekly box |
4 deliveries per month |
$64-$84 |
Monthly |
| Biweekly box |
2 deliveries per month |
$32-$42 |
Monthly |
| Monthly box |
1 delivery per month |
$18-$28 |
Monthly |
| Bundle (3-month commitment) |
Flexible |
Varies |
Quarterly |
| Corporate or gift subscription |
As agreed |
$50-$200+ |
Custom |
Common mistakes that delay cancellation
Cancellation is straightforward, but small errors can create unnecessary delays; Yafee helps you avoid these pitfalls.
Uninstalling the app instead of cancelling through settings
This is the most common mistake. Deleting the Revive app from your phone does not cancel your subscription; it only removes the app icon from your home screen. You will continue to be charged until you formally cancel through Apple Settings, Google Play settings, or the MyRevive website. Always cancel within the app store or account portal before uninstalling.
Cancelling during your billing cycle without confirming the end date
When you cancel mid-cycle, you remain charged for the full current billing period. Your cancellation becomes effective only at the end of that cycle. If you want to stop charges immediately, contact customer support to request an immediate refund for the remainder of your current period and a full cancellation, then follow up with a written or email request for documentation.
Not keeping cancellation confirmation
Yafee emphasizes the importance of saving your cancellation confirmation email or letter. If a charge appears after you cancel, you need proof that you submitted a valid cancellation request. Without this documentation, you may struggle to dispute the charge with your bank or the company.
Ignoring automated renewal reminders
Some subscription services send renewal reminders before your billing date. If you no longer want the service, do not ignore these emails. Act on them immediately to ensure your cancellation is in effect before the next charge occurs.
After cancellation: what you should do
Cancellation is complete, but a few follow-up steps protect your account and finances.
Monitor your bank or credit card statement
Check your statement one week after the expected end of your billing cycle to confirm that no further charges from Revive appear. If you see an unexpected charge, contact your bank immediately to report it and dispute the transaction. Keep all cancellation confirmations and correspondence handy for the dispute process.
Delete your saved payment information
Log back into your MyRevive account (if you still have access) and remove any saved credit cards or debit cards. This prevents accidental re-subscription if you log in later and accidentally click a renew or upgrade button. Some users prefer to delete their MyRevive account entirely to eliminate this risk.
Unsubscribe from marketing emails
Revive may continue to send promotional emails after you cancel. Look for the "unsubscribe" link at the bottom of any marketing email and click it. Alternatively, log into your MyRevive account and adjust your communication preferences to stop receiving promotional messages.
Comparison: should you cancel, pause, or switch plans
Before you finalize cancellation, consider whether pausing or downgrading might better suit your needs.
| Action |
Best for |
Cost impact |
Cancellation effort |
| Cancel completely |
You do not want the service and do not plan to return |
$0 ongoing |
1 request + follow-up |
| Pause subscription |
You want to resume later without re-subscribing |
$0 while paused |
Update account settings once |
| Downgrade to a smaller plan |
You still want the product but need to reduce frequency or cost |
Lower monthly cost |
Change plan in account settings |
| Skip one or two shipments |
You have a temporary surplus but plan to resume regular deliveries |
$0 for skipped months |
Mark specific shipments as skip |
| Switch to a competitor |
You want a similar service with different pricing, quality, or values |
New service cost |
Cancel Revive + sign up elsewhere |
If you encounter obstacles during cancellation or need to verify that your request was received, reach out to Revive directly.
Cancellation mailing address
Send your written cancellation request by regular mail to:
Revive Organics
Customer Service Department
[Registered mailing address]
Canada
Note: Revive's official contact information and mailing address should be confirmed on the MyRevive website or in your account welcome email, as address details may change. Include a clear statement in your letter requesting cancellation of your subscription, your account email, and the date you want the cancellation to take effect.
Email and phone support
Contact Revive's customer support team via the "Contact Us" page on the MyRevive website for the most current email address and phone number. Response times are typically 24 to 48 hours for emails and immediate for phone inquiries during business hours.
Final summary and next steps
Cancelling your Revive subscription is a straightforward process protected by Canadian consumer protection law. You hold the legal right to cancel without penalty at any time. Choose the cancellation method that best suits you-via Apple App Store, Google Play, the MyRevive website, or written mail-and keep your confirmation for your records. Monitor your bank statement after cancellation, and file a chargeback dispute with your financial institution if unexpected charges appear.
Yafee has helped thousands of consumers cancel their subscriptions with confidence and clarity. If you face resistance from Revive or encounter unauthorized charges, contact your provincial consumer protection authority (such as Ontario's Ministry of Government and Consumer Services or British Columbia's Consumer Protection BC) to lodge a formal complaint. Yafee's team of contract law specialists can also review your correspondence and advise you on the best path forward if disputes arise. Visit Yafee.com today to connect with legal guidance tailored to your cancellation needs and protect your consumer rights under Canadian law.