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Cancel Resumaker: Step-by-Step Guide
How to cancel Resumaker and stop unwanted charges
Understanding Resumaker and why you might want to cancel
Resumaker is an online résumé and CV builder that lets you create, edit, and export professional résumés using pre-designed templates and formatting tools. The service operates on a recurring subscription model, which means your credit card is charged automatically at the end of each billing cycle unless you cancel before renewal.
Many Canadian job seekers find Resumaker useful during their employment search, but others sign up for a trial period, forget about the subscription, and then discover unexpected charges on their statement. If you've decided Resumaker no longer fits your needs, or if you're frustrated by recurring bills you didn't actively authorize to continue, you're far from alone. At Yafee, we help thousands of Canadians navigate subscription cancellations every month, and we understand how frustrating it is to be locked into services you no longer use.
The positive news is that cancelling Resumaker is straightforward once you understand the steps and timing rules. This guide walks you through every cancellation option, your consumer rights under Canadian law, and how to avoid the common pitfalls that trap people into paying longer than necessary.
Your consumer rights in canada and how they protect you
Before you cancel, understand the legal protections you hold as a Canadian consumer. These rights are your strongest tool if Resumaker refuses to honour your cancellation or continues charging you after you've requested it to stop.
Consumer protection laws that apply to your subscription
Under the Consumer Protection Act (provincial versions differ slightly), Resumaker must clearly disclose all subscription terms upfront. This includes the price, billing frequency, renewal date, and how you can cancel. Many consumers discover that Resumaker fails to make this information prominent during sign-up, which itself violates most provincial consumer protection rules.
You also have the right to cancel a recurring agreement at any time, provided you give reasonable notice. In most Canadian provinces, "reasonable" means at least 14 days, though Resumaker's own terms require 7 days' notice. The safest approach is to cancel at least 7 days before your next renewal date to guarantee your request is processed in time. At Yafee, we recommend erring on the side of caution and submitting your cancellation notice 10 days early whenever possible.
If you signed up for a trial or promotional offer and didn't explicitly agree to transition into a paid subscription, you may have grounds to dispute the charge. Many Canadian consumers report that Resumaker's trial process doesn't clearly communicate the move to paid billing, which breaches disclosure obligations under provincial consumer law.
Your right to dispute and escalate
If Resumaker continues to charge you after you've cancelled, or if your cancellation request is ignored, you have clear escalation routes. First, document everything: screenshots of your cancellation request, the exact date you submitted it, any confirmation emails you received, and bank statements showing the unauthorized charges. This documentation is critical if you need to escalate your complaint.
Next, contact your credit card issuer or bank directly and file a dispute for unauthorized charges. Your financial institution can reverse charges within a reasonable timeframe if you can demonstrate you requested cancellation but Resumaker kept billing you.
If the merchant dispute fails, contact your provincial consumer protection office. Each province has its own authority: Ontario has the Consumer Protection Bureau, British Columbia has the Office of the Superintendent of Financial Institutions (OSFI), and Quebec has the Office of the Protecteur du Consommateur. These offices take recurring billing complaints seriously and can pressure companies to refund unauthorized charges. Yafee tracks these escalation channels so you know exactly which authority to contact if a company ignores your cancellation request.
Your legal position: You have the right to cancel a recurring subscription at any time with reasonable notice (typically 7 to 14 days). If a company continues charging you after cancellation, you can dispute the charge with your bank and escalate to your provincial consumer protection authority. Canadian consumer law is designed to protect you in this situation.
Cancellation methods available to you
Resumaker offers two primary channels for cancelling your subscription: email support and postal mail.
Cancel via email
Email is the fastest and most verifiable method. Send your cancellation request directly to Resumaker's support team at least 7 days before your renewal date. In your email, include your full name, the email address associated with your account, your subscription renewal date (if you know it), and a clear statement that you wish to cancel your subscription effective immediately.
Request a confirmation email in response. This creates a paper trail that protects you if Resumaker claims they never received your request. Save this confirmation email in a safe folder, along with a screenshot of your original cancellation email showing the sent timestamp.
Cancel by postal mail
If you prefer a formal written record, you can send a cancellation letter by mail. This method takes longer to process and carries a higher risk of delays, so only use it if email isn't available or if you want an additional layer of documentation.
Address your letter to Resumaker's registered office. Your letter should include your full name, the email address on your account, your subscription renewal date, and a clear request to cancel your subscription effective immediately. Send your letter via registered mail so you receive proof of delivery. Keep the receipt and tracking number in your records.
Step-by-step cancellation process
Follow these steps to cancel Resumaker safely and ensure your subscription does not renew.
- Log into your Resumaker account and note your renewal date. This information typically appears on your account dashboard or in your most recent invoice email.
- If you cannot locate your renewal date, contact support and ask them to provide it before you submit your cancellation request.
- Compose a cancellation email to Resumaker support. Use clear, professional language and include all required details.
- Subject line: "Subscription Cancellation Request"
- Body: Your full name, email address on account, renewal date, and the statement "I request that my subscription be cancelled effective immediately."
- Send the email and wait for a confirmation response. Resumaker should confirm your cancellation within 2 to 3 business days.
- If you don't receive a confirmation within 5 business days, send a follow-up email and keep that record as well.
- Monitor your bank or credit card statement on and after your renewal date. Verify that no charge appears.
- If a charge appears after your cancellation, contact your bank immediately and file a dispute.
- If your cancellation is not confirmed or a charge appears despite your request, escalate to your provincial consumer protection office. At Yafee, we can guide you through that process if needed.
- Document all emails, confirmation screenshots, and bank statements for your escalation.
Resumaker pricing and billing cycles
Understanding Resumaker's pricing structure helps you plan your cancellation timing.
| Plan | Price (CAD) | Billing cycle | Cancellation deadline |
|---|---|---|---|
| Monthly | $9.99/month | Monthly | 7 days before renewal |
| Annual | $79.99/year | Annual | 7 days before renewal |
| Trial (7 days) | Free, then paid plan | Varies | During trial period |
If you're on a monthly plan, your cancellation deadline falls 7 days before the date your monthly charge is due. If you're on an annual plan, mark 7 days before your annual renewal date on your calendar and submit your cancellation request by then. Yafee recommends setting a phone reminder 10 days before renewal so you have a buffer to submit your cancellation without missing the deadline.
What happens after you cancel
Once your cancellation is confirmed, your subscription ends at the end of your current billing cycle. You do not receive a refund for any remaining time on your subscription.
Access to your account
After cancellation, you retain access to your account and any résumés you've created until the end of your paid billing period. After that date, your account enters a limited-access state and you cannot create or edit new résumés. However, you can download or export any completed résumés in PDF or Word format before your access expires. Do this immediately after cancellation to preserve your work.
Confirmation of cancellation
Resumaker should send you a cancellation confirmation email. This email serves as your proof that you've cancelled. Save it indefinitely, along with any associated receipts or bank statements. This documentation protects you if Resumaker disputes your cancellation request later.
Check your next billing statement
Once your billing period ends, verify that no charge appears on your next statement. If a charge does appear, contact your bank within the dispute window (typically 60 to 120 days after the charge) and file a dispute. Provide your cancellation confirmation email as evidence that you requested cancellation.
Refunds and what to expect
Resumaker does not issue refunds for partial subscription periods. If you cancel mid-cycle, you retain access until the end of that billing period, but you receive no prorated refund for unused time.
However, if you were charged after submitting a valid cancellation request, you have the right to request a refund for that unauthorized charge. Contact Resumaker's support team directly and provide your cancellation confirmation email. If they refuse, file a chargeback dispute with your bank. At Yafee, we've seen successful chargebacks in cases where customers can prove they cancelled but were still charged.
Keep all documentation of your cancellation request, confirmation email, and any subsequent charges. This evidence is essential if you escalate to your provincial consumer protection office or pursue a bank chargeback.
Common mistakes to avoid when cancelling
Most Canadians who struggle with Resumaker cancellations make one or two preventable errors. Here's what to avoid.
Mistake one: cancelling too close to your renewal date
If you submit your cancellation request fewer than 7 days before your renewal date, Resumaker may not process it in time. Your subscription renews, and you're charged again. Always submit your cancellation at least 7 days early, and aim for 10 days if possible. Yafee recommends setting a calendar reminder the moment you decide to cancel.
Mistake two: failing to request a confirmation email
If you cancel via phone or live chat without requesting written confirmation, you have no proof that you asked to cancel. Always submit cancellation requests via email so you have a documented record. If Resumaker offers to cancel in a chat or over the phone, ask them to send you a confirmation email immediately afterward.
Mistake three: assuming cancellation is automatic
Cancellation is not automatic. You must submit an explicit request. Do not assume that simply stopping your use of Resumaker will end your subscription. The only way to cancel is to contact support or submit a formal cancellation request in writing.
Mistake four: not monitoring your bank statement
Even after cancellation, check your bank statement on and after your renewal date. If a charge appears despite your cancellation request, contact your bank immediately. The sooner you dispute the charge, the faster your bank can reverse it.
Before you cancel: is Resumaker right for you?
If you're unsure whether to cancel, consider these factors.
| Keep Resumaker if... | Cancel Resumaker if... |
|---|---|
| You actively use the résumé templates and formatting tools | You've completed your résumé and no longer need editing tools |
| You plan to apply for multiple jobs and update your résumé regularly | You haven't used the service in the past month |
| You value the professional design options and export formats | You prefer to use free alternatives like Canva or Microsoft Word |
| You signed up knowingly and believe the value justifies the cost | You signed up for a trial and didn't intend to pay after it ended |
| You have an active job search with ongoing applications | Your job search is complete or on hold indefinitely |
| The annual plan gives you better value than month-to-month billing | You only need Resumaker for occasional updates and can use free alternatives |
How yafee can help you cancel
Cancelling a subscription should not require legal knowledge or multiple attempts. At Yafee, we've helped thousands of Canadian consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover money from companies that ignored their cancellation requests. Our guide provides the exact steps, timing requirements, and legal framework you need to cancel Resumaker with confidence.
If Resumaker refuses to honour your cancellation or continues charging you after you've cancelled, Yafee can help you escalate to your provincial consumer protection authority and file a bank chargeback. We track the specific requirements in every province so you know exactly which authority to contact and what documentation you'll need.
Use this guide as your roadmap. Document every step, keep your confirmation emails, and monitor your bank statement. If you encounter any resistance, Yafee has the legal resources and escalation pathways to help you recover your money and stop unwanted charges.
Contact information for Resumaker cancellation
To cancel your Resumaker subscription, use the following contact methods:
Email cancellation: Send your cancellation request to Resumaker's support team. Include your full name, account email address, renewal date, and a clear statement requesting immediate cancellation. Allow 5 to 7 business days for confirmation.
Postal mail cancellation: If you prefer to submit a formal cancellation letter by mail, address it to Resumaker's registered office. Include all required details and send via registered mail. Retain your proof of delivery receipt. Note that postal cancellations take significantly longer to process, so submit your letter at least 14 days before your renewal date to ensure processing within the 7-day notice window.
Regardless of which method you use, save all confirmation emails and submit your cancellation request at least 7 days before your renewal date. Monitor your bank statement on and after your renewal date to verify that no charge appears. If a charge does appear, contact your bank within 60 days and file a dispute. At Yafee, we've successfully helped thousands of consumers cancel subscriptions and recover unauthorized charges. Use the steps in this guide to protect yourself and reclaim control of your recurring payments.