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Frequently asked questions
Cancel Respontika: The Right Way
How to cancel Respontika and protect your subscription rights in canada
What is Respontika and why you might want to cancel
Respontika is a mobile app that delivers relationship coaching through in-app subscription plans. The service connects you with guided features and automated coaching designed to help you strengthen communication and relationship skills. You purchase Respontika through three main channels: the Apple App Store, Google Play Store, or directly from Respontika's website. Where you bought your subscription matters enormously when you cancel, because each channel has its own cancellation process and refund rules.
Understanding your purchase source upfront saves you time and frustration. At Yafee, we help thousands of people navigate subscription cancellations each month. If you've decided Respontika isn't meeting your needs, we'll walk you through exactly what to do and protect your consumer rights under Canadian law.
Common reasons to cancel Respontika
You might cancel for several reasons: the coaching style doesn't match your expectations, you prefer one-on-one therapy over app-based guidance, you're on a tight budget, or the app simply isn't delivering results. Whatever your reason, you have the right to cancel without penalty once your current billing period ends. Canadian consumer protection legislation explicitly guarantees this right, provided Respontika disclosed its cancellation terms clearly before you paid.
Why yafee specialises in subscription cancellations
Subscription services often obscure their cancellation processes deliberately. Yafee's role is to cut through that complexity and show you the fastest, most legally sound path to exit. Whether Respontika is charging you unknowingly or you've simply moved on, our guidance is grounded in the Competition Act and provincial consumer protection statutes that govern automatic renewal in Canada.
Your consumer rights in canada when cancelling subscriptions
Canadian consumer protection law is your ally when dealing with subscriptions. Here's what you need to know so you can cancel with confidence.
Federal protections under the competition act
The Competition Act (federal legislation) requires companies to clearly disclose the terms of automatic renewal subscriptions before you pay. This includes the subscription price, billing frequency, cancellation method, and how to access customer support. If Respontika failed to disclose these terms clearly, you have grounds for a refund or charge reversal.
Furthermore, the Competition Act states that a company cannot charge your payment method unless you've given express informed consent to the specific terms. If you did not receive clear, upfront information about how to cancel Respontika before your first charge, the company violated federal law.
Provincial consumer protection statutes
Your province has its own consumer protection legislation that reinforces federal protections. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Quebec's Consumer Protection Act all contain automatic renewal protections. Alberta's Fair Trading Act provides similar safeguards. In consequence, you have multiple layers of legal protection when cancelling any subscription in Canada.
These provincial laws require companies to make cancellation as simple as purchase. If you bought Respontika through an app store with a single tap, the law generally expects the company to allow you to cancel with equal ease. Respontika cannot force you to call, email, or mail a letter to cancel unless you purchased directly from their website.
Your legal position when cancelling
You have the right to cancel Respontika at any time without penalty. You must receive a refund for any fees charged after your cancellation request if the company continues to bill you. You do not need to justify your cancellation or provide a reason. The company cannot demand that you speak to customer support before cancelling, and they cannot restrict your right to cancel based on your location in Canada.
Where to escalate if Respontika refuses to cooperate
If Respontika ignores your cancellation request or denies a refund you believe you deserve, escalate to your provincial regulator. Yafee recommends keeping copies of all emails, receipts, and correspondence. These documents are your evidence if you need to file a formal complaint:
- Ontario: Ontario Consumer Protection Office
- British Columbia: Consumer Protection BC
- Quebec: Office de la protection du consommateur (OPC)
- Alberta: Fair Trading Act enforcers and Alberta Consumer Protection
- Other provinces: your provincial consumer affairs ministry
These bodies have the power to investigate, issue compliance orders, and pursue fines against companies that breach consumer protection law. Filing a complaint is free and typically takes 10 to 20 minutes online.
How to cancel Respontika based on where you purchased
Your cancellation method depends entirely on whether you bought through Apple, Google, or directly from Respontika. Follow the correct path for your purchase channel to cancel immediately and without barriers.
Cancel Respontika through the apple app store
If you subscribed via your iPhone, iPad, or Mac, follow these steps to cancel before your next billing date.
- Open Settings on your iOS or macOS device
- Tap your name at the top of the Settings menu.
- Tap Subscriptions (you may need to scroll down to find it).
- Find and tap Respontika in the list of active subscriptions
- If you don't see Respontika, it's already cancelled or you purchased through a different platform.
- Tap Cancel Subscription at the bottom of the screen
- Apple will ask you to confirm. Read the cancellation terms carefully.
- Tap Confirm to finalize the cancellation
- You'll receive an email confirmation from Apple within minutes.
- Your access continues until the end of your current billing period.
Apple processes your cancellation immediately and does not charge you on your next billing date. Your subscription ends at the conclusion of your paid period, not instantly.
Cancel Respontika through google play
If you subscribed via an Android device, follow these steps on the Google Play app or website.
- Open the Google Play app on your Android device
- Tap the profile icon in the top right corner.
- Tap Manage your Google Account, then Payments and subscriptions.
- Tap Subscriptions
- If you're on the website, navigate to play.google.com/account, then Payments and subscriptions > Subscriptions.
- Find Respontika in your active subscriptions list
- If you don't see it, the subscription is already cancelled or was purchased elsewhere.
- Tap Cancel subscription
- Google will ask you to confirm and may offer a retention discount.
- You can ignore retention offers and proceed with cancellation.
- Confirm your cancellation in the pop-up window
- You'll receive an email confirmation from Google within minutes.
- Your service continues until the end of your current billing cycle.
Google Play cancels your subscription immediately. You will not be charged on your renewal date, and you retain access to Respontika until that date arrives.
Cancel Respontika if you purchased directly from the company
If you subscribed directly through Respontika's website or in-app portal, the company must provide you with a clear cancellation method. If they do not, send a legal notice via registered mail to their official business address.
In accordance with Canadian consumer protection law, send a registered letter with return receipt to the following address:
Respontika Inc.
Austin, Texas
United States
Alternatively, contact Respontika through these merchant entities if the primary address is unavailable:
Respontika Merchant (Delaware)
Wilmington, Delaware
United States
Spiritika Limited
Cyprus
In your registered letter, include the following information:
- Your full name and email address associated with your Respontika account
- Your account ID or order number (found in your subscription receipt)
- A clear statement: "I cancel my Respontika subscription effective immediately."
- The date you sent the letter
- Your request for a refund of all charges made after your cancellation date
Keep a copy of your registered letter and the return receipt. Sending the letter via registered mail creates a legal record that Respontika received your cancellation request. The company cannot later claim they never heard from you.
Furthermore, follow up with an email to Respontika's customer support (if available on their website) with the same cancellation request. This creates multiple proof points that you initiated cancellation in good faith.
Refunds and what happens after you cancel
Once you cancel Respontika, your subscription status changes. Understanding the refund timeline protects you from unexpected charges.
What happens immediately after cancellation
When you cancel through Apple, Google, or a direct email to Respontika, your subscription is marked as cancelled in the company's billing system. Your access to the app or service typically continues until the end of your current billing period. For example, if you paid on 15 January for a monthly subscription, you can use Respontika until 15 February, then access stops and you are not charged again.
Check your email inbox and spam folder for a cancellation confirmation from your payment provider (Apple, Google) or Respontika. If you don't receive confirmation within 24 hours of cancelling, contact the company again.
Refund eligibility under canadian law
Respontika must refund you if any of the following apply:
- The company continued to charge you after you cancelled.
- Respontika did not clearly disclose cancellation terms before your first charge.
- The company charged you without express informed consent.
- You cancelled within the statutory cooling-off period (if applicable under your provincial law, typically 14 days from purchase).
Contact Respontika's customer support immediately if you notice unexpected charges after your cancellation date. Request a full refund of all post-cancellation charges. Yafee recommends documenting this request in writing (email) so you have proof if you need to escalate to your provincial consumer regulator.
How to obtain a refund through your payment method
If Respontika refuses to refund charges made after your cancellation, you have the right to request a chargeback through your bank or payment provider.
- Contact your bank or credit card issuer
- Explain that you cancelled your Respontika subscription but were charged after the cancellation date.
- Provide your cancellation confirmation (from Apple, Google, or your registered letter).
- File a dispute for the unauthorized charge
- Your bank will investigate and typically reverse the charge within 30 to 60 days.
- Keep all documentation
- Your cancellation receipt, emails from Respontika, your billing statement, and bank correspondence are essential evidence.
A chargeback is your legal right when a company charges you after you've cancelled. The burden falls on Respontika to prove that the charge was authorized; once you cancel, any subsequent charge is presumed unauthorized unless the company can show otherwise.
Common mistakes people make when cancelling Respontika
Cancelling a subscription should be straightforward, and it is if you follow the legal process. Most problems arise when users take shortcuts or assume Respontika will handle cancellation automatically.
Assuming your subscription will end if you delete the app
Deleting the Respontika app does not cancel your subscription. The app and your subscription are separate. Deleting the app only removes the software from your device. Respontika continues to bill you on your renewal date unless you explicitly cancel through the app store or directly with the company. Always cancel through Apple, Google, or by contacting Respontika before deleting the app.
Not saving proof of cancellation
You must keep your cancellation confirmation. Screenshot the confirmation page from Apple or Google, and save any emails from Respontika or your payment provider. If a dispute arises later, this proof protects you. Without it, you may struggle to convince your bank or a consumer regulator that you actually cancelled.
Waiting too long to cancel after deciding you don't want the service
Cancel as soon as you decide Respontika is not for you. Delaying cancellation until the day before your next billing date risks missing the cancellation window, especially if Respontika's systems are slow or your request is lost. Cancel immediately, then verify the cancellation within 24 hours.
Not following up if you receive unexpected charges
If Respontika charges you after cancellation, contact the company within 10 days. The sooner you dispute the charge, the faster your bank can investigate and reverse it. Waiting weeks or months weakens your position and may result in the bank refusing the chargeback.
Respontika pricing and billing summary
Understanding Respontika's pricing structure helps you calculate your potential refund and identify unauthorized charges.
| Subscription tier | Billing frequency | Estimated CAD cost | Cancellation deadline |
|---|---|---|---|
| Monthly subscription | Every 30 days | $9.99 to $14.99 CAD | Before renewal date |
| Annual subscription | Every 365 days | $79.99 to $99.99 CAD | Before renewal date |
| Trial period | Typically 7 days | Free or $0.99 CAD | Before trial ends |
Note: Exact pricing varies by platform (Apple, Google, direct purchase) and may be displayed in USD on Respontika's website. Use Apple or Google's currency converter if pricing appears in US dollars. Yafee always recommends checking your most recent billing statement for your exact charge amount and comparing it to what Respontika advertised at signup.
How to compare cancelling with keeping your Respontika subscription
Before you cancel, consider whether keeping the subscription makes financial or practical sense. This table compares the cost and commitment of cancelling versus continuing.
| Factor | Cancel now | Keep subscription |
|---|---|---|
| Immediate cost | No further charges | Next renewal fee (CAD $9.99-$99.99) |
| Upfront effort | 5 minutes (through app store) | None |
| Long-term financial impact | Save 100% of future charges | Ongoing monthly or annual cost |
| Risk of unwanted charges | Eliminated after cancellation | Continues until you cancel |
| Ability to resubscribe later | Yes, anytime | Already subscribed |
Most people find that once they've decided to cancel Respontika, the 5-minute cancellation process saves them money and stress. Yafee helps you make that decision with confidence and without legal risk.
Final steps and escalation if Respontika ignores you
If Respontika refuses to cancel your subscription or continues to charge you after you've cancelled, you have a clear legal escalation path. Follow these steps in order.
Document everything and give the company one final chance
Send Respontika a final email (or registered letter) with the subject line: "Final cancellation request and demand for refund." Include all previous cancellation requests, dates, and confirmation numbers. State clearly: "If I am charged again after this email, I will file a complaint with my provincial consumer protection office and dispute all charges with my bank."
Give Respontika 7 days to respond. If they don't, or if they refuse, proceed to the next step.
File a complaint with your provincial consumer regulator
In accordance with Canadian consumer protection law, you can file a free complaint with your provincial regulator. These agencies investigate violations of the Competition Act and provincial consumer statutes. Yafee recommends filing online because it creates an official record and often prompts the company to respond quickly.
Your provincial regulator will investigate whether Respontika violated automatic renewal disclosure requirements or failed to honor your cancellation request. If the regulator finds a breach, they can issue a compliance order, levy fines, or pursue other enforcement action on your behalf.
Request a chargeback from your bank
Simultaneously with your complaint to the regulator, contact your bank or credit card issuer and request a chargeback for all unauthorized post-cancellation charges. Provide your bank with copies of your cancellation confirmation and any email correspondence. Your bank's chargeback department will investigate and typically reverse the charges within 30 to 60 days.
Contact the app store if the company refuses
If you subscribed through Apple or Google, you can also report Respontika to the app store for violating their automatic renewal policies. Both Apple and Google have strict requirements around cancellation and refunds. Filing a report may result in the app being removed from the store or restricted for new users.
Contact Apple Support or Google Play Support with the subject "Complaint: automatic renewal abuse by Respontika." Provide your cancellation confirmation and proof of unauthorized charges.
Contact information for Respontika cancellation
If you purchased directly from Respontika and need to cancel by mail, send a registered letter to one of these addresses:
Primary address:
Respontika Inc.
Austin, Texas
United States
Alternative addresses (merchant entities):
Respontika Merchant
Wilmington, Delaware
United States
Spiritika Limited
Cyprus
Always send your cancellation letter via registered mail with return receipt so you have proof that the company received it. Include your full name, email, account ID, and a clear statement that you wish to cancel effective immediately.
If Respontika has a customer support email or form on their website, use that as well. Yafee recommends using multiple contact channels simultaneously to maximize the likelihood that your cancellation request reaches the right department.
Key takeaways and next steps
Cancelling Respontika in Canada is your right under federal and provincial consumer protection law. Whether you subscribed through Apple, Google, or directly from Respontika's website, the law requires the company to honor your cancellation request promptly and stop charging you immediately.
Follow these steps: first, cancel through the correct platform (Apple, Google, or registered mail). Second, verify that you receive a cancellation confirmation within 24 hours. Third, monitor your bank statement for the next two billing cycles to ensure Respontika stops charging you. Fourth, if unauthorized charges appear, dispute them with your bank and file a complaint with your provincial consumer regulator.
Keep all documentation: cancellation confirmations, emails, billing statements, and any correspondence with Respontika or your bank. This evidence protects you if a dispute arises.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and file complaints against companies that violate consumer law. If you encounter resistance from Respontika, or if you have questions about your legal rights, Yafee's contract law specialists are available to guide you through every step. Your provincial consumer regulator is also free to contact and can pursue enforcement action on your behalf if Respontika refuses to cooperate. You have the legal power to cancel Respontika today, and Yafee is here to ensure you exercise that right without barriers or fear of retaliation.