Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Phoner, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Phoner in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Phoner
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Phoner subscription with zero hassle
1
Fill in the form
Give us your details and those of your Phoner subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Phoner. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Phoner refuses your cancellation.
Frequently asked questions
Cancel Phoner: The Right Way
How to cancel Phoner in canada: your complete legal guide
What is Phoner and your reasons for cancelling
Phoner is a mobile application that provides a second phone number for calling and texting without replacing your primary phone line. You can download the app through the Apple App Store, Google Play Store, or access it via their web platform. The service operates across iOS, Android, and desktop browsers, offering flexibility for users who require a temporary or business-focused telephone presence. You pay through monthly subscriptions or one-time credit purchases, with charges billed directly to your payment method.
You may decide to cancel Phoner for legitimate reasons: the monthly subscription no longer serves your needs, the cumulative fees exceed your budget, or the service fails to meet your communication requirements. Whatever your circumstance, Yafee has developed this guide to ensure you retain full control over your account and prevent unwanted recurring charges. Understanding your cancellation rights under Canadian consumer law protects you from hidden fees and ensures a clean exit from the service.
Common reasons to cancel Phoner
You should evaluate cancellation if you pay monthly but rarely use the second number, if your credit bundle has depleted and you do not intend to replenish it, or if a competing service offers better value. If you have not made or received calls through Phoner in the past three months, cancellation represents a straightforward method to recover monthly expenditures. Yafee recommends auditing your activity history before proceeding-this evidence will prove useful if billing disputes arise after cancellation.
Understanding phoner's subscription structure
Phoner operates on two distinct billing models: recurring monthly subscriptions and one-time credit purchases. Monthly subscriptions renew automatically unless you actively cancel them, whereas credit-based plans do not auto-renew but may expire if unused. Your cancellation pathway depends entirely on which billing model you enrolled under, so identify your plan type before initiating cancellation.
Phoner pricing tiers in canada
Your cancellation decision may depend on the cost structure and what you are paying for each month.
| Plan type | Price (CAD) | Billing cycle | Renewal |
|---|---|---|---|
| Second phone number (monthly) | $12.49 | Monthly | Auto-renews unless cancelled |
| Second phone number (trial) | $18.99 | Monthly trial period | Converts to paid monthly after trial |
| Custom phone number selection | $18.99 | One-time charge | No auto-renewal |
| Credit packs (Starter to Gold) | $2.99 to $24.99 | One-time purchase | No auto-renewal; credits expire if unused |
Your legal position under canadian consumer law
Canada's consumer protection framework grants you explicit rights when cancelling digital subscriptions. The Competition Act and provincial Consumer Protection Acts (including Ontario's Consumer Protection Act, 2002) require service providers to honour cancellation requests promptly and cease all billing immediately upon cancellation confirmation.
Furthermore, the Canadian Radio-television and Telecommunications Commission (CRTC) mandates that telecommunications service providers-including app-based phone services-must provide clear cancellation pathways and issue confirmation of cancellation in writing. You have the right to cancel at any time without penalty, regardless of contract terms. If Phoner continues to charge your payment method after you submit a valid cancellation request, you may file a complaint with your provincial consumer protection authority or your payment processor (Visa, Mastercard, or your bank) for unauthorized billing.
In accordance with these protections, Yafee advises you to retain all cancellation confirmations, screenshots of your account status, and copies of emails to Phoner's support team. This documentation strengthens your position if you need to dispute charges with your financial institution.
How to cancel Phoner: step-by-step methods
Your cancellation method depends on where you enrolled and which payment platform processes your subscription.
Cancel through the apple app store (iOS)
If you subscribed to Phoner via the Apple App Store on an iPhone or iPad, Apple controls your billing, not Phoner directly. You must initiate cancellation through Apple's settings to stop charges.
- Open the Apple App Store app on your iOS device.
- Tap the profile icon located in the top-right corner of your screen.
- Select "Subscriptions" from the dropdown menu.
- Locate Phoner in your active subscriptions list.
- Scroll through your active subscriptions and tap on Phoner when you find it.
- Select "Cancel subscription" or "Edit subscription" depending on what iOS displays.
- Confirm your cancellation when Apple prompts you to do so.
- Apple will display the end date of your current billing period-you retain access to Phoner until that date.
- Verify cancellation by returning to your Subscriptions list.
- Phoner should either disappear or display a "Cancelled" status.
Cancel through google play store (Android)
Android users who subscribed via Google Play Store must cancel through Google Play's subscription management interface, not through the Phoner app itself. Google processes all billing for Play Store subscriptions.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner of your screen.
- Select "Payments and subscriptions" from the menu.
- Choose "Subscriptions" from the submenu.
- This displays all your active subscriptions across Google Play.
- Tap on Phoner to open its subscription details.
- Review the current billing date and plan details.
- Select "Cancel subscription."
- Follow Google's confirmation prompts and select the final "Cancel" button.
- Google will confirm the cancellation date and when your access ends.
- Confirm cancellation by returning to your Subscriptions list-Phoner should no longer appear.
- If Phoner still displays, refresh the page and check again within 5 minutes.
Cancel through phoner's website or support team
If you subscribed directly through Phoner's web platform or paid via credit card (rather than through Apple or Google), you must contact Phoner's support team directly to process cancellation. Cancelling through the app alone does not stop billing.
- Send a cancellation request to [email protected].
- Include your Phoner account email address and phone number in your message.
- State clearly: "I request immediate cancellation of my Phoner subscription effective today."
- Ask the support team to confirm cancellation in writing via email.
- If you prefer a formal record, send cancellation via registered mail.
- Address your letter to Phoner's parent company, AppsVerse (contact address available on their website or app).
- Include your account details, subscription plan, and a clear cancellation request.
- Request a signed delivery receipt to prove Phoner received your cancellation notice.
- Keep this receipt and a copy of your letter for your records.
- Wait for Phoner's written confirmation of cancellation.
- Phoner must acknowledge your cancellation request and confirm the end date of your access within 3 business days.
- If you do not receive confirmation, follow up with another email and reference your previous message.
- Verify that charges stop on your next billing date.
- Check your credit card or bank statement 5 days after your confirmed end date.
- If charges continue, contact your payment provider immediately to dispute the transaction.
Refunds and billing after cancellation
Whether you receive a refund depends on Canadian consumer law and the circumstances of your cancellation. The Competition Act stipulates that you have the right to cancel a digital subscription at any time and receive a pro-rata refund if you have prepaid for unused service.
If you cancel mid-billing cycle and have paid for a full month but used only half of it, Phoner should issue a partial refund for the unused portion. Yafee recommends requesting this refund explicitly in your cancellation email: "Please issue a pro-rata refund for unused service from [date cancelled] to [end of billing period]." Provide your preferred refund method (original payment card or alternative).
If Phoner refuses to issue a refund and you believe the refusal violates consumer protection law, file a formal complaint with your provincial consumer protection branch. In Ontario, contact ServiceOntario Consumer Protection Branch; in British Columbia, contact the Consumer Protection BC office; in Alberta, contact Fair Trading Alberta. These agencies have authority to compel refunds if a company's billing practices breach provincial law.
Common mistakes to avoid when cancelling
Cancellation need not be stressful when you follow the correct procedure and avoid these frequent errors. Many users encounter billing problems simply because they took an incomplete cancellation step.
Mistake 1: deleting the app without cancelling the subscription
Simply removing the Phoner app from your phone does not cancel your subscription. Apple and Google will continue to charge your payment method even though the app no longer appears on your device. You must explicitly cancel through the app store's subscription management interface.
Mistake 2: failing to get written cancellation confirmation
If you cancel verbally over the phone or via live chat without obtaining written confirmation, Phoner may dispute whether cancellation actually occurred. Always request that [email protected] sends you an email confirmation stating the cancellation date and when billing will cease. This email becomes your proof if a billing dispute arises later.
Mistake 3: cancelling after the monthly billing date
Phoner bills on a monthly cycle, typically on the same date each month. If you cancel on the 28th of the month but your billing date is the 25th, you will be charged for the full next month before cancellation takes effect. Cancel within 2 days of your monthly billing date to minimize overpayment.
Mistake 4: not checking your bank statement after cancellation
Monitor your credit card or bank account for 5 to 7 days after your confirmed cancellation end date. If Phoner charges you again, contact your bank immediately to dispute the unauthorized transaction. Your bank can reverse charges and may refund the amount within 15 business days if you report the error quickly.
After cancellation: what to expect
Once you receive cancellation confirmation from Phoner or Apple/Google, your account enters a wind-down period. Access to your Phoner number typically continues until the end of your current billing cycle, after which the number becomes inactive. You will not be able to receive calls or texts through Phoner after that date.
Any unused credits in your account are generally forfeited upon cancellation unless local consumer law permits refunds for prepaid but unused service. Yafee advises using any remaining credits before cancellation takes effect to maximize the value you have already paid for. If you change your mind within 30 days, contact Phoner's support team to explore reactivation options-some service providers offer brief reactivation windows.
Check your billing statements monthly for 3 months following cancellation to confirm that Phoner has ceased charging your account. If unauthorized charges appear after 60 days, escalate the issue to your financial institution's dispute resolution team, citing your cancellation confirmation email as evidence.
Comparison of cancellation methods
Your fastest and most effective cancellation route depends on your subscription origin and desired confirmation speed.
| Cancellation method | Processing time | Confirmation received | Best for |
|---|---|---|---|
| Apple App Store (iOS) | Immediate | Instant on-screen confirmation | iPhone and iPad users |
| Google Play Store (Android) | Immediate | Instant on-screen confirmation | Android phone users |
| Email to [email protected] | 1 to 3 business days | Email confirmation from support team | Direct web subscribers; users wanting written record |
| Registered mail letter | 5 to 10 business days | Signed delivery receipt plus email confirmation | Users requiring maximum legal documentation |
Protecting yourself: documentation and dispute resolution
Retain all evidence of your cancellation request and confirmation to protect yourself against unauthorized future charges. Save the following documents to a secure folder on your computer or cloud storage:
- Screenshots of your subscription status before and after cancellation.
- Email confirmations from [email protected] stating the cancellation date and when billing will cease.
- Proof of delivery or registered mail receipts if you cancelled by mail.
- Bank statements showing the final charge and the absence of subsequent charges.
- Any correspondence with Apple, Google, your bank, or your provincial consumer protection agency.
If Phoner charges your account after your confirmed cancellation date, contact your financial institution's dispute department within 60 days and provide your cancellation confirmation email as evidence. Your bank is obligated to investigate unauthorized charges and typically reverses them within 15 to 30 business days. Simultaneously, file a formal complaint with your provincial consumer protection authority-these agencies can pursue legal action against companies that ignore cancellation requests and continue billing.
Why yafee guides you through cancellation
At Yafee, we recognize that subscription cancellation involves both practical steps and legal rights. Our detailed guides ensure you understand not only how to cancel but also what protections the law grants you as a Canadian consumer. Yafee has helped thousands of consumers cancel digital subscriptions safely and recover unauthorized charges by following these documented procedures.
The process becomes straightforward when you identify your subscription origin (Apple, Google, or direct web), contact the correct party, request written confirmation, and verify that charges have ceased. Yafee empowers you to take control of your digital accounts and avoid the common pitfalls that leave users vulnerable to surprise billing.
Should you encounter resistance from Phoner or unauthorized charges after cancellation, Yafee recommends escalating your complaint to your provincial consumer protection agency, which has legal authority to compel refunds and penalize non-compliant service providers. Your cancellation request is a legal directive under the Competition Act and provincial consumer protection legislation-Phoner must honour it promptly and provide written confirmation.
For further guidance on subscription management, digital rights, and consumer protection, visit Yafee at yafee.com. Yafee remains your trusted resource for navigating complex cancellation processes and securing your consumer rights across Canada.