How to cancel Output Arcade and protect your rights as a canadian subscriber

What Output Arcade is and why creators are cancelling

Output Arcade is a subscription-based loop and sample library platform built for music producers, beat-makers, and sound designers. The service delivers playable kits, loops, and effects that integrate with your digital audio workstation (DAW) or function as a standalone application. Your saved presets and kits synchronize across devices through cloud storage, enabling you to continue your creative work seamlessly.

If your Output Arcade subscription no longer aligns with your creative needs or budget, you retain the right to cancel at any time under Canadian consumer protection law. Yafee has guided thousands of Canadian music professionals through this process, ensuring they understand their rights and execute cancellation correctly.

Your consumer rights under canadian law and why they protect you

Canadian consumer protection legislation grants you specific remedies when digital services fail to perform as promised, contain hidden charges, or cannot be cancelled as stated.

Federal and provincial protection frameworks

Canada's Competition Act and provincial Consumer Protection Acts establish your baseline rights. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent legislation in Alberta, Quebec, and other provinces all require that digital services be fit for purpose and match their advertised description.

Subscription services in Canada must provide a clear, accessible cancellation mechanism that functions without unreasonable delay or barriers. If Output Arcade charges your account without explicit consent, applies unauthorized fees, or prevents cancellation through advertised channels, you may file a formal complaint with your provincial consumer protection authority. The Competition Bureau Canada also investigates misleading subscription practices at the federal level.

Output Arcade's 30-day refund policy for annual subscriptions is consumer-friendly, but monthly plans typically operate on a non-refundable basis. This structure is standard across the SaaS industry. However, if you discover unauthorized charges, duplicate billing, or technical defects that prevent cancellation, you have the right to dispute these charges through your payment provider and escalate to provincial regulators.

Document everything before you cancel

Collect your purchase confirmation email, billing statements, and any correspondence with Output support. Take screenshots of your subscription settings, pricing disclosures, and confirmation pages. This documentation becomes essential if you need to dispute charges, request a refund, or file a complaint with your bank or provincial authority. Yafee recommends maintaining these records for at least 12 months after cancellation.

Your legal position: Under Canadian consumer law, you have the right to cancel a digital subscription at any time, provided the company has disclosed the cancellation method clearly. If Output Arcade does not honour your cancellation request or continues billing after you cancel, you can file a dispute with your credit card issuer or bank, which will reverse unauthorized charges. If the company refuses to comply, your provincial consumer protection authority or the Competition Bureau Canada can investigate further.

Cancellation methods available to you

Output Arcade provides multiple cancellation routes; your choice depends on how quickly you need to act and whether you require formal documentation.

Fast digital cancellation through your Output account

The quickest cancellation method uses Output's online account portal and takes effect immediately.

1. Open your web browser and navigate to account.output.com
2. Log in using your registered email address and password
3. Locate the Subscription or Billing section in your account dashboard
4. Select Cancel Subscription or Manage Subscription
5. Follow the on-screen prompts to confirm your cancellation
6. Save the confirmation page or take a screenshot as proof

Your access to Output Arcade ends immediately upon confirmation. You will not be charged in the next billing cycle.

Critical note: Do not attempt to cancel through the Apple App Store, Google Play Store, or Android app interfaces. These app-store cancellation methods do not work for Output Arcade subscriptions. You must complete cancellation through the web account portal only.

Formal registered mail cancellation for legal documentation

If you require an official, legally documented record of your cancellation request, Yafee recommends sending a registered letter with delivery confirmation to Output's Canadian address. This approach creates an indisputable paper trail that protects you if billing disputes arise later.

1. Compose a formal cancellation letter on plain paper or letterhead containing:
   • Your full name
   • Your registered email address associated with the Output Arcade account
   • Your subscription type (monthly or annual)
   • The date you want cancellation to take effect (typically immediately or on the next billing date)
   • A clear statement: "I request cancellation of my Output Arcade subscription effective [date]"
2. Print the letter and sign it
3. Place the letter in an envelope addressed to:
   • Output Music
   • 170 - 422 Richards Street
   • Vancouver, BC V6B 2Z4
   • Canada
4. Visit Canada Post or an authorized postal outlet
5. Request Registered Mail with Proof of Delivery (not standard registered mail)
6. Keep the postal receipt and delivery confirmation in your permanent records

The registered mail method typically takes 5 to 10 business days for delivery. Output Music will receive documented evidence of your cancellation request, and you hold proof of delivery. This approach is invaluable if the company later claims your cancellation request never arrived.

Email cancellation to support

Contact Output Music's support team directly via email if web and postal methods are unavailable. Request the official support email address from the Output website, or use their contact form to submit your cancellation request. Include all information listed above (name, email, subscription type, desired cancellation date). Request a confirmation email in response. This creates a documented trail but offers less legal weight than registered mail.

Refund eligibility and timeline for cancellation

Output Arcade's refund policy aligns with industry standards and Canadian consumer expectations, though terms vary by subscription type.

If you purchased an annual subscription within the past 30 days, contact Output Music's support team immediately to request a refund. You must act before day 31 of your purchase. For cancellations outside this window, your subscription continues until the next renewal date, then terminates automatically. You will not be charged further.

Refunds process to your original payment method (credit card, debit card, or PayPal account). Allow 5 to 10 business days for the refund to appear on your statement; your bank may take an additional 2 to 5 business days to post it. Yafee advises checking your banking portal rather than relying on email notification, as refund confirmations are sometimes caught by spam filters.

What happens after you cancel your Output Arcade subscription

Cancellation is permanent and immediate through the web portal, but understanding the post-cancellation timeline helps you avoid unexpected charges.

Immediate access loss and data retention

Upon cancellation via the web account, you lose access to Output Arcade instantly. You can no longer open the application, access your saved kits, or use playable loops. However, Output typically retains your account data (presets, settings, saved configurations) for 30 to 90 days, allowing you to recover them if you resubscribe during that window. Contact support to confirm the exact retention period if you think you may return later.

Billing cycle and final charges

If you cancel during your billing period, your subscription ends on that date. You are not refunded the unused portion of your current month or year unless you fall within the 30-day annual refund window. When the next billing date would have occurred, no charge appears on your account. Verify your bank or credit card statement 2 to 3 days after cancellation to confirm that no charge was processed.

Reactivation and pricing changes

If you decide to resubscribe in the future, you can re-enter your Output account with the same email address and purchase a new subscription. Output may offer promotional pricing for returning customers, but this is not guaranteed. Current pricing at the time of reactivation applies.

Common mistakes when cancelling Output Arcade

Cancellation is straightforward when you follow the correct procedure, but several pitfalls can delay the process or leave you uncertain whether cancellation succeeded.

Using app-store cancellation instead of the web portal

This is the most frequent error. Many subscribers assume they can cancel through the Apple App Store or Google Play Store, just as they would with other apps. Output Arcade subscriptions do not integrate with app-store billing systems. Cancelling through these platforms does nothing to your Output subscription and does not stop charges. You must use account.output.com exclusively.

Assuming cancellation is complete without confirmation

After you click "Cancel Subscription," a confirmation page or email should appear. If you see no confirmation message, your cancellation may not have processed. Take a screenshot of the confirmation screen immediately. If no email arrives within 24 hours, log back into your account and check whether your subscription still appears active. Contact support if you cannot confirm cancellation status.

Cancelling after the billing date has already passed

If today is the 28th of the month and your subscription renews on the 1st of next month, cancel now rather than waiting. Cancellations submitted after the renewal has already processed cannot reverse that charge. Yafee recommends cancelling at least 3 days before your renewal date to ensure the request is processed in time.

Failing to document the cancellation request

Screenshots and confirmation emails are your evidence. Without them, you cannot prove you cancelled if Output later claims your account was still active. Save the confirmation page, forward confirmation emails to a separate folder, and keep postal receipts for registered mail.

Escalation if Output Arcade refuses to cancel

In rare cases, a company may delay cancellation, ignore cancellation requests, or continue charging after cancellation. Canadian consumer law provides clear escalation routes.

Dispute the charge with your payment provider

Contact your credit card issuer, debit card provider, or bank immediately. Explain that you cancelled your subscription but were charged after cancellation, or that Output Arcade will not process your cancellation request. Provide your cancellation confirmation (screenshot or email) and your billing statements as evidence. Your bank will initiate a dispute investigation, typically taking 30 to 60 days. The bank will reverse the unauthorized charge while the investigation proceeds.

File a complaint with your provincial consumer protection authority

Each Canadian province operates a consumer protection office. In Ontario, this is Consumer Protection Ontario; in British Columbia, it is the Office of the Superintendent of Real Estate. In Alberta, contact the Fair Trading Act branch. These authorities investigate complaints about subscription services that refuse cancellation or continue billing illegally. File your complaint with documentation of your cancellation attempt and the unauthorized charges. Provincial authorities can issue enforcement orders requiring Output to refund you and cease the illegal billing practice.

Report to the competition bureau canada

The federal Competition Bureau investigates misleading subscription practices, hidden charges, and predatory billing. If Output Arcade misrepresented its cancellation process, buried the cancellation method, or made cancellation deliberately difficult, file a complaint at www.competitionbureau.gc.ca. Attach your evidence: the web pages showing (or not showing) cancellation instructions, your email confirmations, billing statements, and correspondence with Output support.

Pricing comparison and when to cancel

Understanding Output Arcade's pricing structure helps you decide whether to cancel now or wait until your renewal date.

If you hold an annual subscription and are within 30 days of purchase, request a refund immediately rather than cancelling. You recover your full annual fee. If you are beyond 30 days, cancelling now prevents renewal charges. Your subscription simply expires on the renewal date; no new charge occurs. Monthly subscribers save $5 per month by cancelling rather than continuing, but there is no refund for the current month.

Checklist for successful cancellation

Use this checklist to ensure your cancellation is complete and documented.

1. Decide your cancellation method: web portal (fastest), registered mail (most formal), or email (middle ground)
2. For web portal: log into account.output.com, navigate to Subscription, and select Cancel Subscription
3. For registered mail: compose a letter with your account details, sign it, and send to Output's Vancouver address via Canada Post Registered Mail
4. Capture and save evidence: screenshot of web confirmation, email receipt, or postal delivery proof
5. Check your cancellation status 24 hours later by logging back into your account
6. Verify no new charge appears on your billing statement 2 to 3 days after cancellation
7. If within 30 days of an annual purchase, submit your refund request to support
8. Store all documentation (screenshots, emails, postal receipts, billing statements) for 12 months
9. If unauthorized charges appear, dispute them with your bank and file a complaint with your provincial consumer authority

Send your cancellation request to output's canadian address

For formal, documented cancellation via registered mail, address your letter to:

Output Music
170 - 422 Richards Street
Vancouver, BC V6B 2Z4
Canada

Include your account email, subscription type (monthly or annual), and your desired cancellation date. Request Canada Post Registered Mail with Proof of Delivery. Retain your postal receipt and delivery confirmation permanently. This method creates legal documentation that Output cannot dispute.

Navigating subscription cancellations demands clarity on your rights and precise execution of the cancellation procedure. Yafee has helped thousands of Canadian creators, musicians, and producers cancel digital subscriptions confidently, understanding exactly where their consumer protections apply and how to document every step. By following this guide and choosing the cancellation method that suits your situation, you retain control of your subscription and protect yourself from unexpected charges or billing disputes. Act today to stop charges before your next renewal date, and keep your documentation as long-term evidence of your cancellation request.