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Frequently asked questions
Cancel Mastermind: The Right Way
How to cancel Mastermind and stop recurring charges for personal development courses
What Mastermind is and why you might want to cancel
Mastermind is a personal development platform that delivers self-improvement courses, community features, and AI-assisted goal-tracking tools across mobile apps and web browsers. You can access it through the Apple App Store, Google Play, or directly via the Mastermind website. The platform charges a recurring subscription in Canadian dollars, and the amount depends on which platform you use and which plan tier you select.
The core challenge is that Mastermind operates billing across multiple channels simultaneously. If you subscribed through the Apple App Store, Apple processes your payments. If you registered directly on the Mastermind website, the company handles billing itself. Each pathway has a different cancellation procedure, and using the wrong method means your subscription will continue charging you. At Yafee, we help Canadian subscribers navigate these platform-specific cancellation routes every week, and we know the confusion can cost you extra months of unwanted charges.
This guide walks you through every cancellation method for Mastermind in Canada, explains your consumer rights, and shows you exactly how to confirm your cancellation went through. Whether you subscribed through an app store or directly online, Yafee has the step-by-step instructions you need.
Common reasons to cancel Mastermind
You might decide to cancel Mastermind if you have completed the courses you enrolled in, the monthly cost no longer aligns with your budget, or you have found a competing platform that better matches your learning style. Many subscribers also cancel after a free trial period ends because they realize the content or community does not meet their expectations.
The timing of your cancellation directly affects whether you will be charged for another billing cycle. Mastermind's Terms and Conditions Section 32 require a minimum of 10 days' written notice before your next scheduled billing date for monthly subscriptions. If you submit a cancellation request after this window closes, you will be charged again, and the company may refuse to issue a prorated refund.
Why the 10-day notice period matters
Mastermind imposes a strict notice requirement under its service agreement. If your billing date is the 27th of each month and you cancel on the 25th, you have missed the deadline. The 10-day window is not a guideline; it is a contractual obligation that Mastermind enforces. Consequently, you should identify your billing date now and set a calendar reminder for at least 14 days before that date to ensure your cancellation request arrives in time.
Check your confirmation email or account dashboard to find your exact billing date. Write it down. Set a phone reminder for the 14th day before that date. This two-day buffer protects you against email delays, support response times, or processing errors on Mastermind's end.
Understanding mastermind's pricing structure and plan tiers
Mastermind charges different amounts depending on whether you subscribe through an app store or directly through their website, and the pricing varies by plan tier and billing frequency.
| Subscription tier | Price (CAD) | Billing frequency | Platform | Cancellation method |
|---|---|---|---|---|
| Mastermind app (iOS) | $9.99 to $59.99 | Monthly or one-time | Apple App Store | Apple ID settings |
| Mastermind app (Android) | $9.99 to $59.99 | Monthly or one-time | Google Play Store | Google Play settings |
| Mastermind Success System (web) | Approximately $238 to $244 | Annual | Mastermind.com | Email or registered mail to support |
| Mastermind community add-on | Varies by base plan | Monthly | Mastermind.com | Email or registered mail to support |
Identifying which plan you are currently subscribed to is the first critical step before you cancel. Log into your Mastermind account or retrieve your most recent billing email. Confirm whether you are paying through an app store or directly to Mastermind. This single step prevents you from cancelling the wrong subscription or missing the correct cancellation pathway.
How to cancel Mastermind if you subscribed through the apple app store
If you downloaded Mastermind from the Apple App Store and activated your subscription there, Apple manages your billing relationship, not Mastermind directly. You must cancel through your Apple account settings on your iPhone, iPad, or Mac.
Step-by-step cancellation on iOS devices
- Open the Settings app on your iPhone or iPad.
- Locate the grey gear icon on your home screen.
- Tap it to open Settings.
- Tap your Apple ID at the top of the Settings menu.
- If you do not see your name, you are not signed into an Apple account. Sign in first using your email and password.
- Select "Subscriptions" from the menu options.
- This shows all active app subscriptions linked to your Apple ID.
- Find Mastermind in the subscriptions list and tap it.
- If Mastermind does not appear, you may not have an active subscription, or it may be on a different Apple ID.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will display your next billing date and ask you to confirm cancellation.
- Confirm the cancellation by following Apple's on-screen prompts.
- Apple will send you a confirmation email. Yafee recommends keeping this email for your records.
How to cancel on a mac or via web
If you manage your subscriptions through a Mac computer or via the Apple website, the process is slightly different.
- Visit appleid.apple.com and sign in with your Apple ID and password.
- Use the same Apple ID you used to subscribe to Mastermind.
- Click "Subscriptions" in the left sidebar.
- A list of all your active app subscriptions will appear.
- Find Mastermind and click the "Edit" button next to it.
- You may need to verify your identity with a code sent to your phone or email.
- Select "Cancel Subscription" and confirm.
- Apple will email you confirmation and the effective cancellation date.
Your cancellation with Apple is immediate. Your access to Mastermind will continue until the end of your current billing cycle, after which the app will lock you out. You will not be charged for the next billing period.
How to cancel Mastermind if you subscribed through google play
If you downloaded Mastermind from the Google Play Store on an Android device, Google handles your billing and subscription renewal. Cancellation must occur through your Google Play account, not through Mastermind.
Cancelling through the google play app on android
- Open the Google Play app on your Android phone or tablet.
- Look for the multicoloured triangle icon labelled "Play Store."
- Tap the profile icon in the top right corner.
- It looks like a circle with your account picture or initial inside it.
- Select "Manage subscriptions" from the dropdown menu.
- Google will display all active subscriptions on your Google account.
- Find Mastermind in the subscriptions list and tap it.
- If Mastermind is not visible, check that you are using the correct Google account.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you why you are cancelling. You can provide feedback or skip this step.
- Tap "Cancel subscription" again to confirm.
- Google will send you an email confirmation.
Cancelling through the google play website
You can also cancel your Google Play subscription from a computer.
- Visit play.google.com and sign in with your Google account.
- Use the same account you used to purchase the Mastermind subscription.
- Click the profile icon in the top right corner and select "Payments and subscriptions."
- A new page will open showing your subscriptions.
- Click "Manage subscriptions."
- All active subscriptions will appear in a list.
- Click Mastermind to open its subscription details.
- Review your next billing date before proceeding.
- Click "Cancel subscription" and confirm.
- Google will process the cancellation immediately and send a confirmation email.
After you cancel through Google Play, your access to Mastermind continues until the end of your current billing period. Google will not renew your subscription, and you will not be charged again.
How to cancel Mastermind if you subscribed directly on mastermind.com
If you registered your subscription directly on Mastermind.com and paid the company directly (rather than through an app store), you must cancel using Mastermind's official cancellation process. This pathway is more complex than app store cancellations because Mastermind requires formal written notice in accordance with its Terms and Conditions Section 32.
Identifying your billing method
First, confirm that you subscribed directly to Mastermind and not through an app store. Check your billing confirmations or account dashboard. If your invoice header says "Mastermind Inc." or "Mastermind Ltd." instead of "Apple" or "Google," you have a direct subscription.
Cancellation via email to Mastermind support
Mastermind accepts cancellation requests by email, provided your request arrives at least 10 days before your next billing date.
- Log into your Mastermind account at mastermind.com.
- Go to Account Settings or Billing, depending on the platform layout.
- Retrieve your account number and the email address associated with your subscription.
- Compose a cancellation email to the support address listed in Section 32 of Mastermind's Terms and Conditions.
- Yafee recommends sending your email to the most recent support address on your billing statements to ensure proper routing.
- In your email, include the following information:
- Your full name exactly as it appears on your account.
- Your account number or email address on file.
- Your subscription plan name (e.g., "Mastermind Success System" or "Mastermind app subscription").
- Your next scheduled billing date (from your most recent invoice).
- A clear statement: "I request cancellation of my subscription effective [date], with at least 10 days' notice before my next billing cycle."
- The current date you are sending the email.
- Send the email from the email address associated with your Mastermind account.
- This confirms your identity and speeds up processing.
- Save a copy of your email and the timestamp of when you sent it.
- This is your proof of cancellation submission.
- Wait for a confirmation email from Mastermind support within 2 to 3 business days.
- The confirmation will include the effective cancellation date and your account status.
Cancellation via registered mail (formal written notice)
If you prefer to cancel via formal registered mail or if you do not receive a response to your email within 5 business days, Mastermind's Terms and Conditions Section 32 permits cancellation by registered letter with proof of receipt.
- Prepare a cancellation letter on plain paper.
- Include your full name, account number, subscription plan, next billing date, and a clear statement that you are cancelling effective immediately with at least 10 days' notice.
- Date the letter and sign it.
- Print one copy and place it in an envelope addressed to Mastermind's registered notice address.
- The address is located in Section 32 of Mastermind's Terms and Conditions. At the time of publication, this is the primary address for formal notices.
- Send the letter via Canada Post as registered mail (raccomandata A/R if applicable, or "Signature on Delivery" service in Canada).
- Request a delivery confirmation receipt when you mail the letter.
- Keep the receipt and tracking number for your records.
- This is your proof that you sent formal notice within the required 10-day window.
- Allow 5 to 7 business days for Mastermind to receive and process your letter.
- If you do not receive written confirmation within 7 business days of the delivery date, follow up by email with your tracking number.
Your legal position: Under the Competition Act and Canada's consumer protection frameworks, you have the right to cancel a subscription service with proper written notice. Mastermind's requirement for 10 days' notice is enforceable only if it is clearly disclosed in your subscription agreement and applies equally to all subscribers. Yafee recommends documenting every step of your cancellation request because this documentation protects you if Mastermind disputes the cancellation or charges you again.
What happens after you cancel Mastermind
Once your cancellation is confirmed, your access to Mastermind continues until the end of your current billing cycle. After that date, you will lose access to courses, community features, and AI tools. Mastermind will not charge you for any future billing periods.
Confirming your cancellation was processed
Do not assume your cancellation is complete simply because you submitted a request. Follow these verification steps within 3 to 5 business days of your cancellation submission.
- Check your email for a cancellation confirmation from Mastermind or your app store.
- This confirmation will include your cancellation effective date and final billing date.
- Log into your Mastermind account and check your subscription status.
- Your account should display "Cancelled" or "Inactive" instead of "Active."
- Review your Apple ID, Google Play, or direct billing settings to confirm no active Mastermind subscription remains.
- If Mastermind still appears as active, contact support immediately and include your previous cancellation email or registered mail tracking number.
- Monitor your bank account or credit card for unexpected Mastermind charges on or after your next billing date.
- If you are charged after confirming cancellation, this is an unauthorized charge.
What to do if Mastermind charges you after cancellation
If you receive a charge after you have cancelled, act quickly. Yafee recommends taking these steps within 30 days of the unauthorized charge.
- Contact your bank or credit card issuer immediately.
- Report the charge as unauthorized or request a chargeback with your cancellation confirmation as evidence.
- Provide your bank with your cancellation email or registered mail receipt.
- Send a formal dispute email to Mastermind support, referencing your cancellation request date and the unauthorized charge date.
- Demand a refund and include copies of your cancellation confirmation.
- If Mastermind refuses to refund the charge, file a complaint with the Competition Bureau of Canada or your provincial consumer protection agency.
- These agencies investigate billing fraud and unauthorized charges against Canadian consumers.
Your consumer rights under canadian law
Your cancellation rights are protected by the Competition Act (R.S.C., 1985, c. C-34), Canada's primary consumer protection framework, and by provincial consumer protection legislation in your province of residence.
Under the Competition Act, companies must display subscription cancellation terms clearly, disclose the cancellation method before you purchase, and process cancellations without unnecessary barriers or fees. If Mastermind imposes hidden cancellation charges, requires you to call a phone line to cancel when email or web cancellation is available, or fails to process your cancellation within a reasonable timeframe, this may constitute deceptive marketing or unfair business practices under sections 52 and 74 of the Act.
Additionally, the federal Regulation of 2022 on subscription services requires that Mastermind provide you with a simple cancellation mechanism and must never charge you for cancellation itself. You have the right to cancel at any time without penalty, provided you submit your cancellation request at least 10 days before your next billing date (if that requirement is stated in the contract).
If Mastermind continues to charge you after you have cancelled, or if the company refuses to process your cancellation, you may file a formal complaint with:
- Competition Bureau of Canada, Toll-free 1-800-348-5358, www.canada.ca/competition
- Your provincial consumer protection office (search "[Your Province] Consumer Protection Act" for the relevant agency and phone number)
Your legal position: You are entitled to cancel your Mastermind subscription at any time with written notice of at least 10 days (if required by the contract). Mastermind cannot charge a cancellation fee, require you to call a phone line to cancel, or lock you into a longer commitment than you originally agreed to. If Mastermind violates these rights, the Competition Bureau or provincial regulators can investigate and impose penalties against the company.
Common mistakes when cancelling Mastermind
Cancelling a subscription sounds straightforward, but small errors can mean your cancellation does not process, and you end up paying for another full billing cycle. Here are the pitfalls Yafee has seen most often.
Mistake 1: cancelling through the wrong platform
The most frequent error is cancelling through Mastermind's website when you actually subscribed through the Apple App Store (or vice versa). For example, you may log into Mastermind.com and look for a "Cancel Subscription" button, not realizing that Apple is handling your billing. When you do not find a cancel button on Mastermind, you assume your cancellation worked, but it did not. Meanwhile, Apple continues to charge you monthly.
Solution: Always confirm which platform processes your billing before you attempt to cancel. If you are unsure, check your billing confirmation email or your credit card statement to see whether the charge came from Apple, Google, or Mastermind Inc.
Mistake 2: submitting cancellation requests too late
Mastermind imposes a 10-day notice requirement before your next billing date. If your next charge is scheduled for the 27th and you cancel on the 25th, you have missed the deadline. Mastermind will charge you again, and the company may refuse to process a refund for the unwanted cycle.
Solution: Calculate your billing date now. Set a calendar reminder for 14 days before that date. This gives you a two-day safety margin.
Mistake 3: cancelling but not confirming the cancellation
You may submit a cancellation email or navigate the Apple Settings menu and believe you have cancelled successfully. However, if you do not receive a confirmation email within 3 to 5 business days, your cancellation may not have been processed. When your next billing date arrives, you are charged again.
Solution: Always wait for a confirmation email. Save it. If you do not receive confirmation within 5 business days, send a follow-up email to Mastermind support or log back into your app store settings to verify that the subscription has been marked as cancelled.
Mistake 4: deleting the Mastermind app instead of cancelling the subscription
Simply removing the Mastermind app from your phone does not cancel your subscription. The app is merely the interface; your billing relationship continues on the app store or with Mastermind directly. You will continue to be charged every month even though the app is no longer on your device.
Solution: Use the cancellation methods described in this guide. Uninstalling the app is optional and can happen after your subscription is cancelled.
Mistake 5: using a different email address than the one on your account
If you send a cancellation email from a different email address than the one associated with your Mastermind account, Mastermind support may not be able to locate your account or may treat your request as coming from an unauthorized person. Your cancellation request could be delayed or rejected.
Solution: Always send your cancellation email from the email address registered with Mastermind. If you no longer have access to that email, contact Mastermind support first to update your email address on file, then submit your cancellation request.
How to prevent accidental Mastermind charges in the future
Once you have successfully cancelled Mastermind, you can take additional steps to ensure you are not charged again by accident or as a result of a billing system error.
- Mark your calendar with the date your cancellation becomes effective.
- After that date, monitor your bank or credit card statements for any Mastermind charges.
- Remove Mastermind from your app store payment methods if you do not plan to resubscribe.
- On Apple ID, go to Settings > [Your Name] > Payment and Shipping and remove Mastermind as a trusted merchant.
- On Google Play, remove Mastermind from your list of saved payment methods.
- Uninstall the Mastermind app from your phone if you no longer need it.
- This prevents accidental reactivation if you tap the app and are prompted to resubscribe.
- Save all cancellation confirmations in a dedicated folder (email or physical file).
- You may need these documents to dispute unauthorized charges or file a complaint.
Comparing alternatives to Mastermind
If you cancelled Mastermind because it did not meet your needs, you may be considering competing personal development platforms. The following table compares common alternatives available to Canadian subscribers.
| Platform | Price (CAD) | Content focus | Cancellation ease | Best for |
|---|---|---|---|---|
| Mindvalley | $15-$40 per month | Personal development, spirituality | Simple web cancellation | Holistic growth |
| Skillshare | $32-$40 per month | Creative and professional skills | Simple app or web cancellation | Creative skill-building |
| Coaching apps (generic) | $10-$30 per month | Goal-setting, habit tracking | Varies by app | Minimalist tracking |
| Local in-person coaching | $50-$200 per session | Personalized 1-on-1 support | N/A (no recurring billing) | Personalized guidance |
Before you subscribe to an alternative, verify its cancellation policy on the website. Look for a "Cancel Subscription" or "Billing" link before you sign up. Yafee recommends choosing platforms that allow web-based cancellation without requiring a phone call or multiple verification steps, as these are generally more transparent and consumer-friendly.
Mastermind's cancellation contact details and mailing address
If you need to contact Mastermind to confirm your cancellation or dispute a charge, use the following channels.
Email support: The primary email address for subscription and billing matters is listed in your account settings or on your most recent invoice. Check your confirmation email for the exact support address to use for cancellation requests.
Registered mail for formal written notice (as per Terms and Conditions Section 32): You may send a formal cancellation letter to the address listed in Section 32 of Mastermind's Terms and Conditions. This address should appear on your billing documents. Use Canada Post registered mail service ("Signature on Delivery" equivalent) and retain your proof of delivery receipt.
If Mastermind does not provide a clear mailing address on your invoices or in the Terms and Conditions, contact the company via email first and request the formal cancellation address.
Consumer complaint escalation: If Mastermind refuses to cancel your subscription or continues to charge you after cancellation, file a complaint with the Competition Bureau of Canada (1-800-348-5358, www.canada.ca/competition) or your provincial consumer protection office.
Summary and next steps
Cancelling Mastermind requires you to identify which platform handles your billing, submit a cancellation request at least 10 days before your next billing date, and confirm that the cancellation was processed. The pathway differs significantly depending on whether you subscribed through the Apple App Store, Google Play, or directly on Mastermind.com. Each method is straightforward if you follow the steps in this guide, but small errors-such as cancelling through the wrong platform or submitting your request too late-can result in unwanted charges.
Your cancellation rights are protected by the Competition Act and Canada's consumer protection legislation. Mastermind cannot charge you a cancellation fee, impose unnecessary barriers to cancellation, or continue to charge you after you have submitted a valid cancellation request. If the company violates these rights, you can file a complaint with the Competition Bureau or your provincial regulator.
Yafee has helped thousands of Canadian consumers cancel subscriptions across multiple platforms, and we know that clarity and proper documentation are the keys to a successful, dispute-free cancellation. Save every confirmation email, set a calendar reminder, and monitor your billing statements after the effective cancellation date. If Mastermind charges you after you have cancelled, contact your bank or credit card issuer immediately and provide your cancellation confirmation as proof of the unauthorized charge. Yafee is here to support your consumer rights every step of the way.