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Cancel LogMeIn: Step-by-Step Guide
How to cancel LogMeIn and stop automatic renewals in canada
Understanding LogMeIn and why cancellation matters
LogMeIn is remote-access and remote-support software that allows you to connect to computers and mobile devices from anywhere. You may subscribe to LogMeIn Pro, LogMeIn Rescue, LogMeIn Resolve, or GoTo products for device access, remote support, or endpoint management. Many Canadian users find these tools valuable, but subscription costs accumulate quickly when business needs change or you switch to a competing platform.
The critical issue most Canadian subscribers face is automatic renewal. Your subscription renews on a set billing cycle, and if you do not cancel before the renewal window closes-typically 30 days before your next charge date-LogMeIn will process the next payment automatically. Yafee has helped thousands of consumers navigate this exact scenario and recover unauthorized charges through proper cancellation procedures.
Where you purchased your subscription determines your cancellation method. You may have subscribed directly through LogMeIn's website, the Apple App Store, Google Play, or via PayPal. Each platform has distinct cancellation portals and refund policies, which is why following a platform-specific approach protects you from billing disputes and ensures your cancellation takes effect on time.
Where you purchased LogMeIn determines your next steps
Identify your purchase source by checking your payment history. If you have a GoTo or LogMeIn account and pay with a credit card stored on the vendor website, you purchased directly from LogMeIn. If LogMeIn appears in your iOS device settings under Subscriptions, you subscribed through the Apple App Store. If the subscription appears in your Google Play Store account, you purchased through Google Play. If PayPal manages the recurring billing to LogMeIn or GoTo, you subscribed via PayPal.
Yafee recommends confirming your purchase source by logging into your account on each platform. Cancelling through the correct channel prevents delays and ensures your request reaches the right billing system.
Why renewal timing creates urgency
LogMeIn processes automatic renewals 30 days before your billing date in most cases. If you cancel after this renewal window closes, the next term charge will process before your cancellation takes effect. Consequently, you must cancel well before your next billing date-not after receiving an unexpected charge. Document your cancellation date so you have proof if a dispute becomes necessary.
Your consumer rights under canadian law
As a Canadian consumer, federal and provincial legislation protects you against unauthorized charges, misleading renewal terms, and unfair cancellation barriers. Understanding your legal position strengthens your negotiating power if LogMeIn refuses to honour a cancellation or reverses a refund.
Federal protection under the competition act and CRTC oversight
Canada's Competition Act prohibits false or misleading representations about automatic renewal terms, cancellation deadlines, and cancellation methods. If LogMeIn did not clearly disclose these terms before you subscribed-for example, by burying the renewal date in fine print or failing to display the cancellation method prominently-you have grounds to dispute the charge with your financial institution.
The Canadian Radio-television and Telecommunications Commission (CRTC) enforces regulations on unsolicited telemarketing, negative-option billing (automatic renewal), and pre-authorized payment disputes. If LogMeIn failed to obtain your express written consent before charging you, or if the company did not provide clear, accessible cancellation instructions, you can file a complaint with the CRTC. Yafee advises keeping all email confirmations, screenshots of the subscription terms, and copies of cancellation requests for this purpose.
Provincial consumer protection statutes and cooling-off periods
Ontario, British Columbia, Quebec, and other provinces have consumer protection legislation that grants a cooling-off period for online purchases-typically 7 to 30 days from the purchase date. If you purchased LogMeIn within this window and the company's no-refund policy conflicts with your provincial law, you may request a refund. Your provincial consumer protection office (such as the Ontario Ministry of Public and Business Service Delivery) can advise you on your specific rights.
Furthermore, your credit card issuer or bank can reverse charges if you dispute them as unauthorized. Keep all cancellation confirmations, correspondence with LogMeIn, and proof of payment so you can substantiate a chargeback claim.
Your legal position
You have the right to cancel at any time. Canadian consumer law does not permit vendors to lock you into multi-year contracts without a clear exit strategy. If LogMeIn charges you after you cancel in writing, you can dispute the charge as unauthorized with your bank or credit card company. If LogMeIn refuses to process your cancellation or claims a penalty, contact the CRTC or your provincial consumer protection office. Yafee recommends documenting every cancellation attempt in writing so you have a paper trail if escalation becomes necessary.
How to cancel LogMeIn by platform
Your cancellation process depends on your purchase source. Follow the steps for your specific platform to ensure your request reaches the correct billing system and takes effect before your next renewal charge.
Cancelling a subscription purchased directly from LogMeIn or GoTo
If you subscribed on LogMeIn's website or the GoTo portal, cancel through your account dashboard. This is the fastest method and provides immediate cancellation confirmation.
- Log into your LogMeIn or GoTo account at your.logmeininc.com or app.gotoassist.com.
- Navigate to Account Settings, then Subscriptions or Billing.
- Locate your active subscription and select Cancel Subscription or similar language.
- Review the cancellation details-confirm the cancellation date and refund eligibility (if any).
- Confirm the cancellation. LogMeIn will display a confirmation message and send an email confirmation to your registered address.
- Save and print the confirmation email for your records. Note the cancellation date and confirmation number.
Timeline: Cancellations processed through your account take effect immediately in most cases, but you remain liable for charges until the end of your current billing cycle. Verify your cancellation status by logging back into your account within 24 hours.
Cancelling an apple app store subscription
If you subscribed to LogMeIn through the Apple App Store on an iOS device, you must cancel through Apple's subscription management portal, not through the LogMeIn app itself.
- Open the Settings app on your iPhone or iPad.
- Select your Apple ID profile at the top of the Settings menu.
- Tap Subscriptions.
- Find LogMeIn in the list of active subscriptions and select it.
- Tap Cancel Subscription or similar language at the bottom of the screen.
- Confirm the cancellation when prompted. Apple will display a confirmation and send an email to your Apple ID address.
Timeline: Apple processes cancellations immediately, but you retain access until the end of your current billing period. Your next renewal will not occur. Keep the Apple confirmation email as proof of cancellation.
Cancelling a google play store subscription
If you subscribed through the Google Play Store on an Android device, cancel through Google's subscription portal.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find LogMeIn and tap it.
- Select Cancel subscription.
- Follow the prompts to confirm cancellation. Google will send a confirmation email to your Google account address.
Timeline: Google processes cancellations within 24 hours. You retain service until the end of your current billing cycle, after which no further charges occur. Verify cancellation in the Google Play Store within 48 hours by checking that LogMeIn no longer appears in your Subscriptions list.
Cancelling a PayPal-billed subscription
If PayPal handles the recurring billing to LogMeIn or GoTo, cancel the automatic payment through PayPal rather than through LogMeIn's website. PayPal gives you control over the payment authorization.
- Log into your PayPal account at paypal.com.
- Navigate to Settings or Account Settings (typically in the top-right corner).
- Select Payments or Subscriptions and Automatic Payments.
- Find the recurring payment to LogMeIn or GoTo.
- Select Cancel or Remove to revoke the automatic payment authorization.
- Confirm the cancellation. PayPal will send a confirmation email.
Timeline: PayPal processes cancellations immediately, but LogMeIn may not receive notification for up to 24 hours. If LogMeIn charges you after you cancel in PayPal, contact PayPal's dispute resolution team and provide your cancellation confirmation as evidence.
Cancelling by registered mail if online methods fail
If LogMeIn does not provide an online cancellation option or refuses to process your cancellation request through its website or third-party portal, send a formal cancellation notice by registered mail with return receipt. This method creates legal proof of your intent to cancel.
- Prepare a formal letter stating your name, account number, subscription service (e.g., LogMeIn Pro), current billing date, and your request to cancel effective immediately.
- Include a statement: "I hereby request cancellation of my LogMeIn subscription, effective immediately. I direct you to cease all automatic renewals and stop processing charges to my payment method as of [today's date]."
- Address the letter to LogMeIn, Inc., Attention: Cancellations. (Use the current registered office address listed on the company website or corporate registry.)
- Send the letter via Canada Post Xpresspost with signature confirmation (raccomandata A/R equivalent) to ensure delivery proof.
- Keep the postal receipt, tracking number, and a copy of the letter.
- Follow up via email to LogMeIn's customer support with the same cancellation request and attach a photo of the postal receipt.
Timeline: Registered mail takes 2-5 business days for delivery in Canada. LogMeIn must acknowledge receipt and process the cancellation within 10 business days of receiving your letter. If the company charges you after receiving your registered mail cancellation, you have strong evidence of non-compliance for a chargeback or complaint to the CRTC.
Understanding LogMeIn pricing and billing cycles
LogMeIn subscriptions vary by product and plan. Knowing your exact billing cycle helps you time your cancellation correctly and avoid surprise charges.
| Plan | Typical monthly cost (CAD) | Billing cycle | Renewal window |
|---|---|---|---|
| LogMeIn Pro | $99-$149 | Monthly or annual | 30 days before renewal |
| LogMeIn Rescue | $49-$249 | Monthly or annual | 30 days before renewal |
| GoTo Connect (recommended for business) | $25-$60 | Monthly | 30 days before renewal |
| LogMeIn Resolve | Custom pricing | Annual | 30 days before renewal |
Contact LogMeIn directly or check your account dashboard to confirm your current plan, renewal date, and billing amount. Yafee recommends setting a calendar reminder 35 days before your renewal date so you cancel well before the automatic charge processes.
What happens after you cancel LogMeIn
Cancellation does not end your service immediately-you retain access until the end of your current billing cycle. Understanding what occurs after cancellation prevents confusion and helps you verify that no further charges occur.
Immediate effects of cancellation
Once you submit your cancellation request, LogMeIn will stop processing automatic renewals. You retain full access to your account and remote-access features until your current billing period ends. No further charges will appear on your payment method after the end of your current cycle.
Refund eligibility
LogMeIn's refund policy does not guarantee refunds for cancelled subscriptions, particularly if you have already used the service for part of your billing cycle. Nevertheless, if you cancelled within your provincial cooling-off period (typically 7-30 days from purchase), you may request a refund. Yafee advises contacting LogMeIn's billing department in writing and citing your provincial consumer protection statute.
If LogMeIn charged you after you cancelled in writing, dispute the charge immediately with your credit card issuer or bank. Provide your cancellation confirmation and the company's refusal to refund as evidence. Your financial institution can reverse unauthorized charges within a set dispute window (usually 90 days).
Verifying cancellation
Log back into your LogMeIn account 24 hours after cancellation and check your subscription status. It should display "Cancelled" or "No active subscription." If it still shows "Active" or a renewal date, contact LogMeIn's support team immediately with your cancellation confirmation as proof.
Common mistakes that delay or prevent cancellation
Many Canadian users encounter frustrating delays because they take shortcuts or overlook critical steps. You can avoid these pitfalls by following a methodical approach from the start.
Mistake 1: cancelling through the wrong platform
If you subscribed through the Apple App Store but attempt to cancel on LogMeIn's website, your request will not process. The two billing systems are separate, and cancellation through the wrong portal wastes time and leaves your subscription active. Confirm your purchase source before submitting any cancellation request. Check your email receipts and payment history to identify the exact platform.
Mistake 2: cancelling too close to the renewal date
Cancellations submitted within 30 days of your renewal date may not prevent the next charge because LogMeIn's system has already authorized the renewal. Submit your cancellation at least 35 days before your billing date to ensure it takes effect before charges process.
Mistake 3: assuming online cancellation is instant
While most platforms process cancellations within 24 hours, some delays occur. If you do not receive a confirmation email within 48 hours, contact customer support immediately. Do not assume silence means approval.
Mistake 4: not keeping cancellation proof
Delete your cancellation confirmation email, and you lose your primary evidence if LogMeIn charges you again or disputes your cancellation request. Save all confirmation emails, screenshots, and postal receipts in a dedicated folder. Yafee recommends printing physical copies as well in case your email account becomes inaccessible.
Escalation and dispute resolution
If LogMeIn refuses to honour your cancellation or continues charging you after you submit a valid cancellation request, escalate your complaint through official channels.
Step 1: formal written complaint to LogMeIn
Send a formal letter to LogMeIn's customer service department (not just a support ticket). Include your account number, cancellation date, evidence of your cancellation request, and details of any unauthorized charges. Request a written response within 10 business days.
Step 2: dispute the charge with your financial institution
Contact your credit card issuer or bank and file a chargeback or dispute for any charge processed after your cancellation date. Provide your cancellation confirmation, correspondence with LogMeIn, and the unauthorized charge details. Your bank can reverse the charge within 90 days in most cases.
Step 3: file a complaint with the CRTC
If LogMeIn ignores your cancellation request or refuses to refund unauthorized charges, file a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC). The CRTC enforces negative-option billing regulations and can compel LogMeIn to refund your money if the company violated its rules. Submit your complaint at the CRTC's website under Consumer Complaints.
Step 4: contact your provincial consumer protection office
In Ontario, contact the Ministry of Public and Business Service Delivery. In British Columbia, contact the Office of the Small Claims Advisor. In Quebec, contact Office de la protection du consommateur. These bodies can investigate your complaint and enforce provincial consumer protection laws against LogMeIn if necessary.
How yafee helps you cancel faster and avoid billing traps
Yafee is a contract-law resource platform dedicated to helping Canadian consumers cancel subscriptions, understand their rights, and recover unauthorized charges. Our team of contract specialists has guided thousands of LogMeIn users through successful cancellations and disputes with major software vendors.
Yafee provides step-by-step cancellation guides tailored to your platform, automatic renewal reminders so you never miss a cancellation deadline, and direct access to legal templates for formal cancellation letters. If your cancellation is disputed or LogMeIn refuses to stop charging you, Yafee connects you with consumer advocates and legal advisors who know Canadian telecommunications and consumer protection law.
Visit Yafee.com today and use our cancellation tracker to document your request, set renewal alerts, and generate a formal cancellation letter if needed. Yafee has helped thousands of consumers cancel LogMeIn, recover unauthorized charges, and protect themselves from automatic renewal traps. Your subscription can end on your terms-not LogMeIn's.
Cancellation address and contact information
If you choose to cancel by registered mail, address your letter to:
LogMeIn, Inc.
Attention: Cancellations
(Confirm current address via the company's website or corporate registry before sending.)
For email cancellations, contact LogMeIn's billing or support team through your account portal and request written confirmation of your cancellation request. Provide your account number, subscription service name, and the effective cancellation date.
Keep all correspondence and confirmation numbers for your records. If LogMeIn charges you after your cancellation date, you will need this documentation to dispute the charge with your bank or file a complaint with the CRTC. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges-your cancellation will succeed when you follow these steps and document every interaction.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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