How to cancel Livia and get your refund in canada

Why you might cancel Livia and what you need to know

Livia is a wearable neurotech device designed to relieve menstrual cramps and period pain. The company also operates digital subscriptions through the Apple App Store and Google Play, offering wellness content and additional features you access in-app.

You may decide to cancel your Livia subscription or device purchase for legitimate reasons: the device did not deliver the pain relief you expected, you experienced unauthorized billing charges, you received a damaged unit, or you simply changed your mind about the purchase. In Canada, your consumer rights are protected by federal and provincial legislation, regardless of Livia's internal policies. Yafee has developed this guide to help you understand your legal position and execute a cancellation that protects your interests.

Common reasons customers cancel

Many customers cancel Livia within the 120-day money-back guarantee period because the device performance fell short of advertised claims. Others cancel app-store subscriptions after realizing the recurring charges no longer align with their needs. Some cancel due to billing errors, unauthorized recurring charges, or because they discovered alternative solutions that work better for their circumstances. Whatever your reason, you have documented rights under Canadian consumer protection law.

Your consumer rights in canada

The Consumer Protection Act (both federal framework and provincial versions) grants you the right to a full refund if goods are defective, misrepresented, or do not match their advertised description. If Livia's device fails to deliver the pain relief claimed in marketing materials, or if the device arrives damaged, you can invoke these protections. Your provincial consumer protection authority enforces these rights - for example, Ontario's Consumer Protection Act grants you 30 days to cancel distance sales, while British Columbia maintains similar but slightly different timelines. Critically, these statutory protections sit above Livia's internal refund policies. If the company refuses your refund claim despite meeting the legal criteria, you can escalate to your provincial consumer protection body without cost.

Your legal position: You do not need Livia's permission to invoke Canadian consumer protection law. If the device is defective or misrepresented, you have a statutory right to a refund. Yafee recommends documenting everything - screenshots of charges, photographs of damage, and a clear record of your communications with Livia - because your provincial regulator will request this evidence if you escalate.

Cancellation methods available to you

Livia offers multiple routes to cancel, depending on what you purchased and your circumstances.

Cancel your Livia device purchase or subscription

If you purchased a physical Livia device and wish to return it for a refund, you must initiate the return within the company's stated window. Livia operates a 120-day money-back guarantee for the hardware device itself. To cancel, you send the device back to the manufacturer using a tracked shipping method; you must include your name, order number, and email address with the package. Livia recommends registered mail with proof of delivery (in Canadian terminology, this is courier or registered post) so that you have documentation the device reached the company. Keep your shipping receipt and tracking number - you will need these to prove you returned the item if a refund dispute arises.

Cancel your app-store subscription

If you subscribed to Livia's digital content or premium features through the Apple App Store or Google Play Store, you cancel the subscription directly through your app store account, not through Livia's website. This is a critical distinction: the app store controls your recurring charges, not Livia. Follow the steps below for your platform.

Step-by-step cancellation process

This section walks you through the exact procedure to cancel, whether you are returning the physical device or stopping app-store charges.

Return your physical Livia device

1. Verify you are within the 120-day money-back guarantee window by counting from your purchase date.
   • If you are past 120 days, you may still have grounds for a refund under consumer protection law if the device is defective or misrepresented. Contact Livia to discuss.
2. Gather the original packaging or a suitable alternative. The device must be returned in safe, returnable condition.
   • Do not send a damaged device unless it was damaged on arrival - Livia may refuse a refund if damage occurred after you received it.
3. Pack the device securely and include a written note with your full name, order number, email address, and a brief reason for the return (e.g., "Device did not provide pain relief as advertised").
   • Yafee recommends handwriting or printing this note; do not rely on verbal communication alone.
4. Use a tracked shipping service (Canada Post registered mail, Purolator, FedEx, or UPS). Do not use untracked methods.
   • Obtain the tracking number and keep your receipt. This proves delivery and protects you if Livia claims they never received the item.
5. Ship to the Livia returns address (provided below in the Contact section).
   • Ensure the address is current by checking Livia's official website or your order confirmation email before shipping.
6. Monitor your tracking until the package is delivered.
   • Once delivered, allow 10-14 business days for Livia to process the return and issue a refund.
7. If you do not see a refund within 14 days of delivery, contact Livia using your tracking number and order details.
   • Yafee advises sending this follow-up in writing (email) so you have a record of your contact attempt.

Cancel your apple app store subscription

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap your profile icon (top right) and select "Subscriptions".
   • On Mac: open the App Store, click your profile icon, then "Account Settings", and navigate to "Subscriptions".
2. Find "Livia" in your active subscriptions list.
   • The subscription shows your renewal date and the price you pay.
3. Tap "Livia" and select "Cancel Subscription" or "Edit Subscription".
   • Apple will offer you the option to cancel immediately or at the end of your current billing cycle.
4. Confirm cancellation. Apple will display a confirmation message.
   • You retain access to the app until your current billing period ends. After that date, your subscription terminates.
5. Photograph or screenshot the confirmation screen for your records.
   • Yafee recommends saving this as proof in case Apple or Livia disputes the cancellation later.

Cancel your google play store subscription

1. Open Google Play on your Android device or visit play.google.com on a computer.
   • If using a computer, sign in to your Google account.
2. Navigate to "Manage your Google Play account" or "Account" (the path varies by device).
   • Look for "Subscriptions" or "Manage subscriptions".
3. Locate "Livia" in your active subscriptions.
   • Tap or click it to open the subscription details.
4. Select "Cancel subscription" and confirm.
   • Google Play will ask you to confirm once more and may offer you a brief discount to stay. Decline any retention offers and proceed with cancellation.
5. Save a screenshot of the cancellation confirmation.
   • This proves to Yafee or your bank that you cancelled on a specific date if you later dispute charges.

What happens after you cancel

Cancellation does not happen instantly; understanding the timeline protects you from unexpected charges.

Timeline for refunds and charge cessation

Once you return the physical device and it is delivered to Livia, the company processes the return within 10-14 business days and initiates a refund to your original payment method. If you paid by credit card, the refund appears as a credit on your next statement; if you used a debit card, the funds return to your account within 3-5 business days after Livia processes the return. App-store subscriptions stop immediately upon cancellation, and you will not be charged again after your current billing cycle ends. However, if you cancel mid-cycle, you do not receive a prorated refund from Apple or Google - they refund only under specific circumstances (e.g., accidental purchase within 15 minutes). Yafee recommends cancelling at the start of a new billing cycle to avoid losing funds.

What to do if charges continue after cancellation

If you cancelled your app-store subscription but Livia continues to charge you, contact your app-store customer support immediately. Apple and Google investigate unauthorized charges and issue refunds if cancellation was genuine. For device returns, if 14 days pass after tracked delivery and you see no refund, contact Livia with your tracking number and order confirmation. If Livia refuses to process the refund, escalate to your provincial consumer protection authority or file a chargeback with your bank or credit card company. Yafee can help you draft a complaint letter, but do not delay - most banks require chargebacks within 60-120 days of the original charge.

Refund policy and timelines explained

Livia's money-back guarantee and refund terms are governed by both the company's stated policy and Canadian consumer protection law, whichever is stronger.

Pricing and cost breakdown

Understanding what you paid helps you calculate your refund amount and verify Livia's processing.

Common cancellation mistakes to avoid

You do not need to feel pressured or rushed; most cancellation problems are preventable with a few precautions.

Mistake 1: returning the device without tracking

Sending the Livia device via regular mail or courier without a tracking number creates a gap in evidence. If Livia claims they never received it, you have no proof of delivery and no recourse. Always use tracked delivery (Canada Post registered mail with proof of delivery, Purolator, FedEx, or UPS). The $20-$30 tracking cost is far less than losing a $300+ refund.

Mistake 2: cancelling only through the app without following livia's return process

If you own the physical device and cancel only the app subscription, you still own the hardware. You must separately return the device if you want the device refund. Cancelling the app does not trigger a device return or refund; Livia treats these as two separate purchases. Contact Livia directly if you own both the device and the subscription to clarify the return process.

Mistake 3: missing the 120-day window and assuming you have no rights

The 120-day money-back guarantee is Livia's policy, but if the device is defective or misrepresented, Canadian consumer protection law gives you additional rights beyond 120 days. Do not assume you are locked in. Yafee recommends documenting the defect (with photographs or videos) and contacting Livia or your provincial consumer protection authority to discuss your legal claim.

Mistake 4: not saving proof of cancellation

Screenshots of your app-store cancellation confirmation, shipping receipts, and tracking numbers are your only defence if a dispute arises. Store these in a secure folder (email them to yourself or save to cloud storage). If you cancel your subscription but charges continue, your screenshots prove the cancellation date and protect your chargeback claim.

Escalation: what to do if Livia refuses your refund

If Livia denies your refund despite meeting the legal or policy criteria, you have statutory remedies.

Step 1: document your claim in writing

Send Livia a formal email stating the reason for your return (e.g., "Device did not provide pain relief as advertised" or "Return received [date] - tracking number [xxxxx]"). Reference your order number, purchase date, and the amount you expect to recover. Yafee recommends using plain, factual language and keeping the email under 200 words. Do not make threats or use aggressive language; regulatory authorities take formal, professional requests more seriously.

Step 2: allow Livia 10 business days to respond

A response may take 5-10 days. If Livia acknowledges receipt and processes your refund, monitor your bank account or credit card for the credit. If they refuse or do not respond, move to step 3.

Step 3: file a complaint with your provincial consumer protection authority

Each Canadian province operates a consumer protection body. Ontario has the Ministry of Public and Business Service Delivery; British Columbia has the Office of the Registrar of Mortgage Brokers and the Consumer Protection BC. File a complaint online or by mail. Include your documentation (order confirmation, screenshots, shipping receipt, tracking number, and copies of your emails to Livia). The authority investigates at no cost to you and can order Livia to refund your money.

Step 4: file a chargeback with your bank or credit card company

If you paid by credit or debit card, contact your bank and request a chargeback. You have up to 120 days from the original charge to initiate this process. Provide your bank with all documentation of the dispute and your efforts to resolve it with Livia. The bank investigates and reverses the charge if your claim is valid. Note: do not file a chargeback and a provincial complaint simultaneously - pursue one route, and escalate only if it fails.

Review of key cancellation points and next steps

Here is a checklist to ensure you cancel correctly and protect your refund.

Contact information and returns address

Before you ship, verify the current returns address on Livia's official website or your order confirmation email. Shipping addresses change occasionally, and sending your device to an outdated address delays your refund. If you cannot locate the address, contact Livia's customer support via their website or app and request the official returns address in writing.

For physical device returns in Canada, use a tracked courier service (Canada Post, Purolator, FedEx, or UPS) and ship to the address Livia provides. Include a clear label with your name, order number, and email address. Once delivered, keep your tracking number and receipt for at least 60 days. If Livia disputes the delivery, your tracking proof protects you.

For app-store subscriptions, cancel directly through Apple or Google, not through Livia. Livia does not control those charges, so contacting them about app-store cancellations causes unnecessary delays. Use the in-app or app-store dashboard to cancel immediately.

Why yafee is your partner in cancellation

Cancelling Livia involves navigating device returns, app-store mechanics, and consumer protection law simultaneously. This guide covers every scenario, but if your situation is unusual - for example, if you returned the device but never received a refund, or if you were charged after cancellation - Yafee has helped thousands of consumers recover their money and avoid costly mistakes. Yafee's team reviews your cancellation steps, drafts escalation letters, and advises you on chargeback filings. Whether you need a document template, a complaint letter to your provincial consumer authority, or simply reassurance that your refund is on the way, Yafee offers straightforward, legal guidance at every stage. Visit Yafee today to access free tools, check your cancellation status, and find expert support when Livia's cancellation process breaks down.