Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Livechat, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Livechat in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Livechat
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Livechat subscription with zero hassle
1
Fill in the form
Give us your details and those of your Livechat subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Livechat. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Livechat refuses your cancellation.
Frequently asked questions
Cancel LiveChat: The Right Way
How to cancel LiveChat and protect your canadian consumer rights
What LiveChat is and why you might want to cancel
LiveChat is a real-time customer messaging platform that enables businesses to communicate directly with customers, manage support tickets, and integrate messaging into websites or customer portals. The service provides a web-based dashboard, mobile agent applications, and a customizable chat widget for your digital channels.
If you subscribed to LiveChat and now find that the platform no longer aligns with your operational needs, costs more than anticipated, or fails to deliver expected value, cancellation is a straightforward process. At Yafee, we specialize in helping Canadian consumers navigate subscription cancellations with clarity and confidence. Understanding your legal position upfront protects your rights and saves considerable time and frustration.
Common reasons to cancel LiveChat
You may decide to cancel because your team has migrated to a competing platform, your support volume has declined, or you've identified a more cost-effective alternative. Many Canadian businesses discover that LiveChat's pricing, when converted from USD to CAD, exceeds their initial budget expectations. Others determine that real-time chat support does not align with their customer engagement strategy. Whatever your circumstance, Yafee provides clear, legally grounded guidance to walk you through cancellation without confusion.
When you should cancel versus when you should wait
Cancel LiveChat if you have tested the service thoroughly and determined it genuinely does not fit your workflow or budget. Do not cancel solely based on frustration with a single feature; LiveChat's support team frequently resolves technical issues efficiently. However, if you have moved beyond the trial period, paid subscription fees, and believe you are entitled to a refund, you must understand LiveChat's refund policy and your consumer protection rights before proceeding. A premature cancellation without documentation may weaken your legal position if you later pursue a refund claim.
Your consumer rights under canadian law
Canada's consumer protection framework grants you enforceable rights when you purchase digital services with automatic renewal clauses.
Federal competition law and provincial consumer protection statutes
The federal Competition Act requires that businesses obtain your clear, informed, and explicit consent before charging you for automatic renewals. Many provinces, including Ontario, British Columbia, Alberta, and Quebec, have enacted or amended consumer protection legislation to impose strict disclosure and consent standards for automatic renewals. LiveChat's subscription model operates as an automatic renewal; your subscription continues at each billing cycle unless you actively cancel.
If LiveChat failed to disclose renewal terms with sufficient clarity, buried cancellation instructions, or charged you without documented consent, you may dispute the charge even if the terms purport to prohibit refunds. Yafee recommends that if LiveChat refuses to honor a refund claim based on inadequate disclosure or non-consent, you contact your provincial consumer protection office. In Ontario, this is the Ministry of Public and Business Service Delivery; in British Columbia, the Office of the Superintendent of Financial Institutions or consumer protection branch; in Alberta, the Fair Trading Act enforcement team.
Chargeback rights through your payment provider
If LiveChat declines your refund request and you believe the charge was unauthorized or the service was misrepresented, you retain the right to file a chargeback through your bank or credit card issuer. Canadian financial institutions are required under payment network rules and provincial regulations to investigate chargeback claims within a defined timeframe. Preserve all documentation: your cancellation request (with date and method), LiveChat's response, copies of your billing statements, and any evidence of misleading advertising or service failure. When your documentation is comprehensive, payment providers typically rule in your favour.
Your legal position
Under the Competition Act and provincial consumer protection statutes, you possess the right to cancel an automatic renewal subscription at any time without penalty, provided the cancellation mechanism is simple and accessible. If LiveChat's cancellation process is intentionally obscured, you may have grounds to dispute charges as unfair or deceptive. Furthermore, if you cancel within the cooling-off period permitted by your province (typically 14 calendar days from purchase), you are entitled to a full refund. Document everything and escalate to your provincial consumer protection authority if LiveChat refuses to honour these rights.
Three methods to cancel LiveChat
Yafee recommends selecting the cancellation method that creates the clearest written record for your protection.
Method 1: cancel through your LiveChat account dashboard
This is the fastest official channel and generates immediate confirmation from LiveChat's systems.
- Navigate to livechat.com and log in using your registered email address and password.
- If you have forgotten your password, select "Forgot password?" and follow the email recovery steps.
- Click your account name or profile icon in the upper right corner and select "Settings" or "Account."
- Locate the "Billing" or "Subscription" section within Settings.
- Find the "Cancel Subscription" or "Downgrade Plan" button and click it.
- Review the cancellation summary, which will display your final billing date and any outstanding balance.
- Confirm the cancellation by selecting "Yes, cancel my subscription" or the equivalent button.
- LiveChat will display a confirmation page. Screenshot this page for your records and note the cancellation date and confirmation number if provided.
- Check your registered email address within 5 minutes for a confirmation message from LiveChat. If you do not receive this email within 24 hours, contact LiveChat support with your screenshot as proof of cancellation.
Method 2: submit a cancellation request via email to LiveChat support
This method creates a documented email trail, which strengthens your legal position if disputes arise.
- Compose an email to LiveChat's support team at [email protected] (verify the current support email address on their website, as it may change).
- Include the following information in your subject line: "Cancellation Request: [Your Account Email Address]"
- In the email body, include:
- Your full name
- The email address registered to your LiveChat account
- Your account ID or subscription ID (found in your account dashboard under Billing)
- A clear statement: "I request immediate cancellation of my LiveChat subscription effective [today's date]."
- Your reason for cancellation (optional but recommended for compliance records)
- A request for written confirmation of the cancellation and your final billing date
- Send the email from the same address registered to your LiveChat account to establish verification.
- Retain a copy of the email and LiveChat's response in a dedicated folder. Do not delete this correspondence.
- If LiveChat does not respond within 5 business days, send a follow-up email requesting acknowledgment. If still unresponsive after another 48 hours, escalate to your provincial consumer protection office and notify your payment provider that you are disputing the charge based on non-response to a cancellation request.
Method 3: cancel via registered mail for maximum legal protection
This method is recommended if you suspect LiveChat may dispute your cancellation or if you are pursuing a refund claim.
- Prepare a formal cancellation letter on your business letterhead (or plain paper if you are an individual). The letter must include:
- Your full legal name
- Your email address and phone number
- The email address associated with your LiveChat account
- Your account ID or subscription ID
- The date of the letter
- A clear statement: "I hereby request cancellation of my LiveChat subscription effective immediately. Please confirm this cancellation in writing within 5 business days."
- Your signature (handwritten if posting physical mail)
- Obtain LiveChat's official mailing address from their website's contact or legal pages. If not listed, contact their support team and request their registered office address for legal correspondence.
- Send the letter via Canada Post Registered Mail with signature confirmation (Rectified Delivery). This service generates proof of delivery and receipt.
- Pay the additional fee for signature confirmation (approximately CAD $10-15). Request a tracking number at the post office.
- Retain the tracking number, the postal receipt, and a copy of your cancellation letter indefinitely. You will need these documents if you later dispute a charge or file a complaint with your provincial regulator.
- If you do not receive written confirmation of cancellation within 10 business days, contact Canada Post to confirm delivery status. Then proceed to file a chargeback with your payment provider, citing LiveChat's failure to acknowledge your formal cancellation notice.
Understanding LiveChat's refund policy and your options
LiveChat's stated policy restricts refunds for monthly subscriptions after the 14-day free trial period concludes. However, this policy does not override your statutory consumer protection rights in Canada.
When you may be entitled to a refund despite the no-refund policy
If you cancelled your subscription but LiveChat continued to charge you beyond your cancellation date, you have grounds to demand a refund for all charges after the cancellation date. Similarly, if you cancelled within 14 calendar days of your initial purchase and LiveChat refuses to refund, your provincial consumer protection law likely entitles you to a full refund regardless of LiveChat's stated terms. Yafee advises that you document the date you subscribed, the date you cancelled, and all charge dates from your credit card or bank statement.
If LiveChat's cancellation mechanism was deliberately obscured, their terms of service may be deemed unfair or unconscionable under the Competition Act. In such cases, you may pursue a refund claim even months after cancellation. Contact your provincial consumer protection office for guidance specific to your situation.
How to request a refund if LiveChat declines your initial cancellation
- Send a formal refund request email to LiveChat support, attaching screenshots of your cancellation request and any confirmation pages.
- In your email, cite the specific date of your cancellation request and request a full refund of all charges made after that date.
- State your reason concisely: "My cancellation request was not honoured. I request a refund of all charges incurred after [cancellation date]."
- Allow 10 business days for a response. If LiveChat refuses or does not respond, proceed to a chargeback (see below).
Filing a chargeback with your payment provider
If LiveChat refuses your refund request, contact your bank or credit card company and request a chargeback or dispute resolution. Provide your payment provider with:
- Copies of all billing statements showing LiveChat charges
- Proof of your cancellation request (email, screenshots, or registered mail receipt)
- LiveChat's response declining your refund (if any)
- A written statement explaining why you believe the charge was unauthorized or the service was misrepresented
Your bank or card issuer will investigate and typically issue a provisional credit to your account within 10-15 business days. If LiveChat disputes the chargeback, you may be asked to provide additional documentation. Maintain all records for at least 6 months after resolution.
Pricing overview and potential savings
LiveChat's subscription fees vary by plan and are billed in Canadian dollars. Below is a summary of typical pricing (verify current rates on LiveChat's website, as pricing may change):
| Plan | Monthly billing (CAD) | Annual billing (CAD) | Best for |
|---|---|---|---|
| Starter | $39 | $390 (save $78) | Single support agent |
| Team | $129 | $1,290 (save $258) | Small support teams |
| Business | $399 | $3,990 (save $798) | Growing businesses with multiple agents |
| Enterprise | Custom pricing | Custom pricing | Large organizations with dedicated support |
| Free Trial | Free for 14 days | No annual billing option | Testing the platform |
If you selected annual billing to save costs but are now cancelling, note that LiveChat may only refund unused months if you cancel mid-year. Request a pro-rated refund calculation from support, citing the unused portion of your annual subscription.
What happens after you cancel LiveChat
Cancellation takes effect immediately in most cases, though some account features may remain accessible for up to 24 hours as LiveChat processes the change in their systems.
Immediate post-cancellation steps
After you receive cancellation confirmation, take the following actions:
- Remove the LiveChat chat widget code from your website to prevent customer confusion. Consult your website administrator or content management system documentation if you need help locating the embed code.
- Archive or export any chat conversation history you wish to retain. LiveChat allows exports through the Analytics section; this step is critical if you need records for customer service disputes or legal documentation.
- Notify your team and customers (if appropriate) of your transition to a new support channel. Update your website contact page and FAQ sections to direct inquiries to your new support method.
- Set up your replacement customer support tool (if applicable) and migrate customer data before your final billing date.
- Check your bank or credit card statement 3-5 days after the stated final billing date to confirm that no further LiveChat charges appear. If a charge does appear after cancellation, immediately contact your payment provider and file a dispute.
Preventing future charges
Monitor your billing statements for the next 3 months to ensure LiveChat does not resume charging you. If you discover an unexpected charge after cancellation, contact LiveChat support immediately with your cancellation confirmation and request a full refund. If they refuse, escalate to your provincial consumer protection office and your payment provider. Yafee has helped thousands of Canadian consumers recover unauthorized charges by maintaining detailed documentation and acting promptly when violations occur.
Common cancellation mistakes to avoid
Cancellation errors are preventable with careful attention to detail. The following oversights often result in continued billing and unnecessary disputes:
Mistake 1: confusing downgrade with cancellation
LiveChat's dashboard may offer a "Downgrade Plan" option that reduces your subscription to a lower tier rather than cancelling completely. If you intend to cancel entirely, do not select "Downgrade." Always select "Cancel Subscription" or use clear cancellation language in written correspondence.
Mistake 2: assuming cancellation is complete without confirmation
Do not assume your cancellation is final until you receive explicit written confirmation from LiveChat. A confirmation page or email from their system is your only reliable proof. If you receive no confirmation within 24 hours, follow up immediately via email or phone.
Mistake 3: failing to export chat histories before cancellation
Once your account is closed, LiveChat may delete your chat history after a defined retention period (typically 30 days). If you require these records for compliance, customer disputes, or legal purposes, export them before your final billing date. Export options are found in the Analytics and Reports section of your account dashboard.
Mistake 4: cancelling just before a payment is due
If your renewal date is within 3-5 business days, cancellation may not prevent the next charge. Some systems process charges before processing cancellation requests. If a charge posts after your cancellation request, immediately file a dispute with your payment provider and provide your cancellation confirmation as evidence.
Mistake 5: ignoring the cancellation confirmation and later disputing as unauthorized
If you receive and review a cancellation confirmation page or email, clicking "Confirm" or receiving that confirmation may be interpreted as your consent to the final charge (if any). If you wish to dispute the final charge, do so within 30 days and clearly state that you did not authorize the charge or that it exceeded the agreed refund amount.
Checklist for cancelling LiveChat securely
Use this checklist to ensure your cancellation is documented and legally defensible:
- Backup your data: Export all chat histories and customer records before cancellation.
- Choose your method: Select dashboard cancellation (fastest) or email/registered mail (most documented).
- Document the request: Save screenshots of cancellation pages, confirmation emails, or a copy of your cancellation letter and postal receipt.
- Note the date: Record the exact date you submitted your cancellation request and the cancellation effective date shown by LiveChat.
- Verify final charges: Check your bank statement 5-10 days after your final billing date to confirm no additional charges appear.
- Request refund if needed: If charges continue after cancellation, email support with your cancellation confirmation attached.
- File a chargeback if necessary: If LiveChat refuses a refund and you have evidence of unauthorized continued charging, contact your bank and provide all documentation.
- Escalate to regulator if unresolved: If your chargeback is disputed or your refund claim is denied, contact your provincial consumer protection office with your complete file.
When to escalate to your provincial consumer protection authority
If LiveChat refuses to honour your cancellation request or denies a refund claim, you may file a formal complaint with your provincial regulator. These authorities enforce the Competition Act and provincial consumer protection statutes and can compel companies to refund unauthorized charges.
| Province | Authority | Contact method |
|---|---|---|
| Ontario | Ministry of Public and Business Service Delivery | consumerprotection.ontario.ca |
| British Columbia | Consumer Protection BC | consumerprotectionbc.ca |
| Alberta | Fair Trading Act Enforcement | aglawexec.gov.ab.ca |
| Quebec | Office of the Protecteur du consommateur | opc.gouv.qc.ca |
| Manitoba | Consumer Protection Office | gov.mb.ca/cpo |
| Federal (all provinces) | Competition Bureau (Competition Act violations) | competition.canada.ca |
File a complaint if: LiveChat refuses to cancel despite your documented request; continues charging after cancellation; denies a refund without legal justification; or uses unfair or deceptive cancellation practices. Provide all documentation, including cancellation requests, confirmation emails, billing statements, and correspondence with LiveChat. Most authorities investigate within 30-60 days and may order LiveChat to refund your account.
Frequently asked questions about cancelling LiveChat
Can i cancel LiveChat anytime, or only on my renewal date?
You can cancel at any time under Canadian consumer protection law. However, if you cancel mid-month or mid-year, LiveChat may only refund unused portions. Request a pro-rated refund calculation when you cancel. If LiveChat charges you for the full remaining period after you cancelled, dispute that charge as unauthorized.
Will i lose my chat history when i cancel?
Yes, LiveChat may delete your account and associated chat histories once your subscription ends or after a defined retention period (typically 30 days). Always export your chat history before cancellation if you need it for compliance or customer service records. Use the Analytics or Reports section of your dashboard to download your data.
What if i cancel but LiveChat charges me again the next month?
Contact LiveChat support immediately and provide your cancellation confirmation. If they do not respond within 5 business days or refuse to refund the unauthorized charge, file a chargeback with your bank or credit card company. Provide your cancellation confirmation as proof that the charge was unauthorized. Most payment providers rule in your favour when you have clear evidence of a prior cancellation request.
Is there a penalty for cancelling before my annual subscription ends?
LiveChat's terms may stipulate that annual subscriptions are non-refundable; however, Canadian consumer protection law may override this clause. If you cancel within 14 calendar days of purchase, you are typically entitled to a full refund by statute. If you cancel after 14 days but within your provincial cooling-off period, you may still be entitled to a pro-rated refund or at least a credit for unused time. Contact your provincial consumer protection office if LiveChat refuses any refund.
Do i need to use registered mail to cancel, or is email sufficient?
Email is sufficient for cancellation and creates a documented record. Registered mail is recommended only if you anticipate that LiveChat will dispute your cancellation request or if you are pursuing a formal refund claim. For routine cancellations, email to [email protected] with a clear subject line is standard and acceptable.
Why choose yafee for cancellation support
Navigating subscription cancellations and consumer protection rights can be complex, especially when a service provider is unresponsive or resists your request. Yafee specializes in translating Canadian consumer law into clear, actionable steps so you understand your rights and options before you act.
At Yafee, we have helped thousands of Canadian consumers cancel software subscriptions, dispute unauthorized charges, and recover refunds by providing legally grounded guidance and documenting every step. We understand that cancellation often involves more than clicking a button; it requires careful preservation of evidence, knowledge of your provincial consumer protection laws, and confidence that you are making a decision backed by enforceable legal rights.
Whether you are cancelling LiveChat because your business needs have changed, you have found a more cost-effective alternative, or you believe you are entitled to a refund, Yafee ensures you know exactly what to do and why. Our contract law specialists have reviewed LiveChat's terms, verified them against the Competition Act and provincial consumer protection statutes, and designed this guide to protect your interests every step of the way.
Next steps: cancel with confidence
Use the method most appropriate to your situation: dashboard cancellation for speed, email for documentation, or registered mail if you anticipate a dispute. Preserve all confirmations, screenshots, and correspondence. Monitor your billing statement after cancellation to ensure no unexpected charges appear. If LiveChat refuses to honour your cancellation or refund request, you have escalation options through your payment provider and your provincial regulator. Yafee is here to clarify your rights and support your decision at every stage of the process.
Contact LiveChat for cancellation
For direct cancellation or support inquiries, contact:
- Email: [email protected]
- Live chat: Available within your account dashboard (if still active)
- Registered office: Verify on LiveChat's contact page or request via email if not publicly listed
Yafee recommends sending cancellation requests via email to create a permanent record, and always retaining a copy of your request and LiveChat's response. If you need further guidance on your consumer rights or encounter resistance to your cancellation request, contact your provincial consumer protection office or consult with Yafee for additional support.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Livechat?
Join over 30,000 users who already trust us.