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Frequently asked questions
Cancel Launchpass: The Right Way
How to cancel Launchpass in canada and protect your membership investment
Why creators cancel Launchpass and what you need to know first
Launchpass is a membership management platform that enables creators, communities, and organizations to sell access to exclusive spaces such as private Slack or Discord groups. The service handles member administration, payment processing through Stripe integrations, and subscription management. However, it is not the right fit for every creator or community.
You may be considering cancellation for several legitimate reasons: your community membership is not growing as projected, you have identified a more suitable alternative platform, your business model has shifted, or you have determined that the platform's advanced features do not align with your needs. Whatever your reason for cancellation, Yafee is here to guide you through the process with clarity and confidence.
Launchpass operates two distinct pricing tiers. The Basic plan is free and includes unlimited members with no payment processing capabilities. The Premium plan costs $29 USD per month plus 3.5% per transaction and unlocks paid membership offers, Stripe integration, trial periods, promotional coupons, analytics dashboards, and priority support. If you are on the Premium tier and wish to stop paying, or if you intend to migrate your community to another platform, understanding your cancellation options is essential.
When cancellation makes sense for your business
You should consider canceling Launchpass if your membership revenue does not justify the $29 USD monthly cost plus transaction fees, if your community has migrated to a different platform, or if you require features that Launchpass does not provide. Yafee recommends reviewing your monthly transaction volume and member engagement metrics before you decide. If your average monthly fees (platform cost plus processing) exceed your membership revenue, cancellation is financially prudent.
The risks of delayed cancellation
Many creators overlook the auto-renewal mechanism built into subscription services. If you do not cancel before your next billing cycle, Launchpass will charge your payment method automatically. In Canada, the Consumer Protection Act requires that companies obtain your explicit consent before each renewal and provide clear cancellation instructions. Nevertheless, recurring charges remain a leading source of consumer complaints. Yafee advises you to cancel as soon as you know you no longer need the service.
Your consumer rights in canada and what they mean for you
Canadian consumer protection law gives you specific rights when dealing with subscription services and recurring charges.
Legal protections under the consumer protection act
Under the federal Consumer Protection Act and complementary provincial legislation across all Canadian provinces, you have the right to clear pricing disclosure, transparent subscription terms, and protection against unauthorized charges. If Launchpass uses misleading language regarding auto-renewal, charges you without your explicit informed consent, or deliberately obstructs cancellation, you may file a formal complaint with the Competition Bureau or your provincial consumer protection office.
Furthermore, if you dispute a charge on your credit card or debit account, your card issuer must investigate your claim within a defined timeframe. You can request a chargeback (also called a reversal) if Launchpass fails to deliver the service you paid for or continues billing you after you have cancelled. Most importantly, do not accept a blanket "no refund" policy if you can demonstrate a billing error, an unauthorized charge, or a material service failure. Yafee recommends keeping detailed records of all transactions and communications.
Your legal position
You have the right to cancel your Launchpass subscription at any time. The company cannot impose penalties for cancellation unless those penalties were explicitly disclosed at the time of purchase and comply with provincial consumer protection standards. You are entitled to receive clear written confirmation of your cancellation. If Launchpass continues to charge you after cancellation, you have the legal authority to dispute the charge with your financial institution and to escalate the matter to the Competition Bureau.
Escalation routes if Launchpass refuses to cancel
If Launchpass support ignores your cancellation request, denies your refund claim without justification, or continues billing after you have cancelled, document everything: screenshots of your cancellation request, email confirmations, billing statements, and all support responses. Then contact your provincial consumer protection office or file a complaint with the Competition Bureau of Canada. Yafee recommends retaining these records for at least 12 months after cancellation.
Launchpass pricing and payment details
Understanding your costs helps you make an informed decision about cancellation and to calculate potential refunds.
Current plans and billing information
| Plan | Cost (USD) | Billing cycle | Payment processing | Key features |
|---|---|---|---|---|
| Basic (Free) | $0 | No renewal | None | Unlimited free members, invite pages, member dashboard |
| Premium | $29/month | Monthly auto-renewal | 3.5% per transaction | Paid memberships, Stripe integration, trials, coupons, analytics, priority support |
Launchpass publishes pricing in USD only and does not display fixed Canadian dollar conversion rates on its website. Your actual CAD charge will depend on the USD-to-CAD exchange rate on your billing date. Your financial institution applies its own conversion rate, which may differ from published rates. Consequently, your CAD invoice may be higher or lower than anticipated.
How Launchpass charges you
Launchpass bills your payment method on a monthly basis. The company charges the $29 USD platform fee plus 3.5% of all transaction revenue processed through Stripe in that billing period. If you process $1,000 USD in membership fees in one month, you will be charged $29 USD plus $35 USD (3.5% of $1,000), totaling $64 USD for that month. Your payment method is charged automatically; there is no manual invoice or approval step. Therefore, if you do not cancel before your next billing date, you will incur the next month's charges.
How to cancel your Launchpass subscription in canada
Launchpass does not publicly disclose a postal mailing address for written cancellation notices. The company requires that you contact customer support via email to initiate cancellation.
Step 1: gather your account information before you contact support
Before you send your cancellation request, collect the following details:
- Your Launchpass account email address
- Your account creation date or account ID if available
- Your current billing date (found on your payment statement or bank record)
- The date you wish your cancellation to take effect
- A copy of your most recent invoice showing your USD charges
This information allows you to provide clear context to the support team and ensures your request is processed without confusion or delay. Yafee advises creating a dedicated folder on your computer to store all Launchpass-related documents, including invoices, emails, and screenshots.
Step 2: send your cancellation request to Launchpass customer support
Send an email to [email protected] with the following subject line and content:
Subject: Cancellation Request for Launchpass Account
Body: State your request clearly and concisely. Include your account email address, your current billing date, and your preferred cancellation effective date. For example: "I request immediate cancellation of my Launchpass Premium account effective [today's date]. My account email is [your email]. Please confirm cancellation in writing and ensure no further charges are applied."
Use formal, professional language. Do not include emotional commentary or complaints in this initial message. Your goal is to create a clear written record of your cancellation request. Keep a copy of the email you send.
Step 3: document the support response and confirmation
Launchpass support should respond to your cancellation request within 48 hours. They will confirm that your account has been deactivated and that no future charges will be applied. Save this email confirmation to your dedicated folder. If the company does not respond within 48 hours, send a follow-up email.
In your follow-up, reference your original request and ask for confirmation of the cancellation status. Use formal, neutral language: "I sent a cancellation request on [date]. Please confirm receipt and the status of my account cancellation request." Do not express frustration or escalate tone.
Step 4: verify that charges have stopped
Monitor your payment method (credit card, debit card, or bank account) for 30 days after your cancellation date. If Launchpass continues to charge you after you have cancelled, you have the authority to dispute the charge with your financial institution.
Contact your card issuer or bank and explain that you cancelled your Launchpass subscription in writing but were charged after the cancellation date. Provide the dates of the unauthorized charges and the email confirmation of your cancellation. Your financial institution will open a dispute investigation and will likely issue a provisional credit while the investigation proceeds.
Refunds and billing adjustments after cancellation
Launchpass does not offer refunds for unused subscription time under its standard terms. However, Canadian consumer protection law permits refunds in specific circumstances.
When you are entitled to a refund
You are entitled to request a refund if any of the following circumstances apply:
- You cancelled before your next billing cycle, but Launchpass charged you anyway (unauthorized charge).
- Launchpass failed to deliver the service you paid for, such as downtime that prevented member access for an extended period.
- You were charged a different amount than the amount disclosed at signup (pricing error).
- You cancelled within 14 days of your initial purchase and did not materially use the service (cooling-off period under some provincial laws).
- The charge was processed without your explicit consent (e.g., the company auto-renewed a trial without clear disclosure).
If any of these circumstances apply, contact Launchpass support again and explicitly state the reason for your refund request. Reference the Consumer Protection Act and cite the specific reason your refund is justified. Yafee advises including a deadline in your request: "Please issue a refund by [date 14 days from today] or I will escalate this matter to my provincial consumer protection office and the Competition Bureau."
Disputing the charge with your financial institution
If Launchpass refuses your refund request or does not respond within 14 days, you may request a chargeback through your financial institution. Contact your bank or card issuer and explain that you either cancelled a recurring subscription or did not receive the service you paid for. Your financial institution will investigate and will typically issue a provisional credit while the investigation proceeds.
Launchpass will have an opportunity to dispute the chargeback. Consequently, keep all documentation: your cancellation email, the company's response, screenshots of your account status, and billing statements. Your financial institution will review these materials and render a final decision within 30 to 60 days.
Common mistakes people make when canceling Launchpass
You are not alone if you find the cancellation process confusing or frustrating. Thousands of Canadian subscription users encounter similar obstacles. Yafee has identified the most common errors that delay cancellation or result in unwanted charges.
Mistake 1: assuming account deactivation equals cancellation
Some users deactivate their Launchpass account (hide it from members, stop accepting new members) but do not explicitly cancel their subscription. Deactivation does not stop recurring charges. You must send a cancellation email to support to terminate your subscription. Deactivating your account alone will not prevent Launchpass from charging you on your next billing date.
Mistake 2: deleting your payment method without canceling first
If you remove your credit card or bank account from Launchpass without canceling your subscription, the company may contact you by email requesting updated payment information. Alternatively, the charge may fail, and Launchpass may suspend your account pending payment. This creates confusion and potentially late fees. Always cancel first, then remove your payment method only after you receive written confirmation of cancellation.
Mistake 3: not documenting your cancellation request
Email is your best protection. Do not rely on in-app chat, phone calls, or verbal promises from support staff. If you communicate via email, you create a written record that protects you if a dispute arises. Save every email, including the send confirmation and the support response.
Mistake 4: ignoring charges after cancellation
If you notice a charge after your cancellation date, take action immediately. Contact your financial institution within 30 days to report the unauthorized charge. Many consumers delay this step, which can affect your ability to recover the funds. Yafee advises logging into your bank or credit card account once per week for 30 days after cancellation to verify that no new Launchpass charges have appeared.
What to do after you cancel Launchpass
Cancellation is the beginning of your transition, not the end. Several administrative tasks remain.
Notify your community members
If you are migrating your community to another platform, communicate this change to your members in advance. Provide clear instructions on how they will access your community in the future. If you are closing your membership community entirely, give members notice and explain how they can request refunds for unused membership time.
Export your member data if possible
Before your account is fully deactivated, attempt to export your member list and transaction history from Launchpass. This data is yours and may be necessary for tax purposes, accounting records, or migration to a new platform. If Launchpass does not provide a data export tool, request this data in writing from support: "Please provide an export of all member data and transaction records associated with my account by [date]. This data is necessary for accounting and compliance purposes."
Update your payment records and tax documentation
If you are a business owner or sole proprietor, Launchpass charges may be deductible as a business expense. Retain all invoices and payment statements for your records and for your accountant. Make a note of your cancellation date in your accounting system to ensure you do not claim Launchpass fees after the cancellation date.
Check for refunds or billing adjustments
If your cancellation date falls mid-month, Launchpass may issue a pro-rata refund (a partial refund for unused days). Monitor your bank or credit card account for a refund credit within 5 to 10 business days of your cancellation date. If no refund appears and you are entitled to one, contact support again.
Comparing Launchpass to alternative platforms
If you are canceling Launchpass because you seek a better fit, consider these alternative membership and community platforms.
Popular membership platform alternatives
| Platform | Starting price | Payment processing | Best for |
|---|---|---|---|
| Circle | $100 USD/month | Included | Community-first, all-in-one platform |
| Mighty Networks | $30 USD/month | 3% per transaction | Social networking, event management |
| Memberful | $25 USD/month | 8% per transaction | WordPress integration, newsletter creators |
| Skool | $0 (revenue share model) | 30% revenue share | Discord alternative, education creators |
| Slack or Discord | $0-$12.50/month per user | Manual payment (external) | Community chat, group collaboration |
Each platform has different pricing models, features, and integration options. Evaluate your specific needs: community size, payment processing volume, level of automation required, and customer support expectations. Yafee recommends testing a competing platform's free tier or trial before you commit to a paid plan.
Cancellation checklist for your records
Use this checklist to ensure you have completed all necessary steps.
- Gathered account information and current billing date
- Sent cancellation email to [email protected]
- Received written confirmation of cancellation from Launchpass support
- Saved all cancellation emails to a dedicated folder
- Verified that no charges appear on your payment method 14 days after cancellation
- Requested a refund if you are entitled to one
- Notified your community members of the transition or closure
- Exported your member data and transaction records if possible
- Updated your accounting records and tax documentation
- Removed your payment method from Launchpass (if the account remains accessible)
Final steps and when to escalate to regulatory authorities
In most cases, your cancellation request will be processed without friction. Launchpass support will confirm your cancellation in writing, charges will cease, and you will move forward.
When to involve the competition bureau
If Launchpass ignores your cancellation request, continues charging you after you have cancelled, refuses a legitimate refund, or engages in deceptive billing practices, you may file a formal complaint with the Competition Bureau of Canada. You may also contact your provincial consumer protection office. In Ontario, this is the Ontario Ministry of Public and Business Service Delivery. In British Columbia, it is the Consumer Protection BC. Each province has a dedicated consumer protection authority.
To file a complaint, gather all documentation: your cancellation emails, support responses, billing statements, screenshots of charges after cancellation, and any written policies from Launchpass. File your complaint at www.competitionbureau.gc.ca or contact your provincial office directly. Include a clear chronology of events and specify what resolution you are seeking (typically, a refund of unauthorized charges).
Your next steps with yafee
Canceling a subscription service should not require hours of research, frustration, or uncertainty. Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover funds owed to them. Our platform provides step-by-step guidance tailored to your specific service and province, direct contact information for support teams, and escalation templates you can use if the company refuses to cooperate.
Whether you are canceling Launchpass today or you need help with another subscription service, Yafee empowers you to take control of your recurring charges and enforce your consumer rights. Start your cancellation journey with Yafee and move forward with confidence.
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