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Frequently asked questions
Cancel Ixact Contact: Step-by-Step Guide
How to cancel Ixact Contact and protect your real estate data
Understanding Ixact Contact and why cancellation matters
Ixact Contact is a customer relationship management (CRM) and marketing platform designed for real estate professionals across Canada. The service integrates contact management, email marketing with automated newsletters, agent websites with property listing integration (IDX), mobile applications, and add-on features such as social media streaming and text marketing into a single subscription model.
You subscribe on monthly or annual billing cycles, with pricing structured for individual agents, team leaders, and team members. Optional add-ons and bulk credits for email or texting campaigns allow you to scale features according to your business volume. If you've switched brokerages, found a competing CRM that aligns better with your workflow, or consolidated your technology stack to reduce costs, understanding the cancellation process protects you from unexpected charges and data loss.
Yafee has assisted thousands of real estate professionals through subscription cancellations like this one. Knowledge of your legal rights and the correct procedural steps empowers you to exit cleanly, retrieve your data, and avoid surprise billing.
Who typically cancels Ixact Contact
You might cancel if you've migrated to a competing CRM such as Follow Up Boss, BoomTown, or an internal system, left the real estate industry, or negotiated lower rates with an alternative provider. Annual subscribers frequently reconsider their commitment as renewal dates approach and reassess whether the platform serves their growth strategy.
Why billing timing affects your exit
Ixact Contact bills in advance for your next service period. If you cancel mid-cycle, you forfeit access to the prepaid time remaining on your account. The subscriber agreement does not provide refunds for payments already made, which means confirming your exact billing date before submission is critical to minimize financial loss.
Your cancellation rights under canadian consumer protection law
Canadian consumer protection law establishes baseline rights that protect you when cancelling subscriptions, regardless of the service provider's internal policies.
Provincial consumer protection acts and your baseline rights
Your province's consumer protection legislation requires that subscription sellers clearly disclose cancellation terms before you purchase. Ontario's Consumer Protection Act (2002), for example, grants you the right to cancel within 14 days of purchase or when the service provider makes a material change to terms. British Columbia, Alberta, Quebec, and other provinces enforce similar protections through their own consumer protection statutes.
Furthermore, federal regulations under the Electronic Commerce Protection Regulations require all subscription sellers to provide cancellation instructions in plain language and establish a simple, low-cost mechanism to process your cancellation request. If Ixact Contact has failed to supply this information or has made cancellation deliberately difficult, you have legal grounds to dispute any charge after your written cancellation request.
Your legal position: You have the right to cancel your subscription in writing at any time. The service provider must honour that request within a reasonable timeframe (typically 5 to 10 business days) and cease all billing. If they continue to charge after you cancel, you can dispute those charges through your bank or credit card company and escalate the matter to your provincial consumer protection authority.
When to involve regulatory authorities
If Ixact Contact ignores your written cancellation request, continues billing after you've cancelled, or refuses to refund charges following a material breach of service, contact your provincial consumer protection office. In Ontario, that body is the Ministry of Public and Business Service Delivery. Nationally, the Competition Bureau investigates illegal billing practices and can compel refunds or impose penalties.
Yafee recommends assembling all cancellation emails, billing statements, payment records, and proof of delivery before escalating. This documentation creates an irrefutable record and strengthens your position if the dispute requires formal intervention.
Methods to cancel Ixact Contact
Cancellation is achievable through email, registered mail, or through your payment method provider, each leaving different proof trails for your protection.
Method one: email cancellation (fastest and recommended)
Email is the quickest route and constitutes valid written notice under Canadian contract law. Ixact Contact's subscriber agreement explicitly accepts email as a valid cancellation method, which means you retain full legal protection when you submit your request electronically.
- Compose a clear, concise cancellation email addressed to Ixact Contact's support team.
- Include your full name, account email address, and current subscription tier.
- State explicitly: "I request to cancel my Ixact Contact subscription effective immediately" or specify a date if you prefer to maintain access until a specific date.
- Include your billing date and the total amount you pay monthly or annually, so they cannot claim confusion about which account you mean.
- Request written confirmation of cancellation within 48 hours.
- Send the email to Ixact Contact's support address ([email protected] or the primary support email listed in your account dashboard).
- Take a screenshot of the sent email, including the timestamp and recipient address, and save it to your device.
- Check your email for confirmation within 48 hours. If you do not receive acknowledgment, send a follow-up email with the subject line: "URGENT: Cancellation confirmation required - [your account email]."
- Once confirmed, monitor your bank or credit card for any charges after the cancellation date you specified.
Method two: registered mail to the head office
Registered mail (with proof of delivery) provides the strongest legal evidence that you submitted your cancellation request on a specific date. This method is essential if you anticipate a dispute or if Ixact Contact has previously ignored electronic requests.
- Prepare a typed cancellation letter that includes:
- Your full name, current account email, and subscription tier.
- Your account number (visible in your billing statements).
- The date of your letter and your desired cancellation date.
- A clear statement: "I hereby cancel my Ixact Contact subscription effective [date]. Please cease all billing immediately and confirm this cancellation in writing within 10 business days."
- Your contact phone number and email.
- Print the letter, sign it, and place it in an envelope addressed to:
Ixact Contact
137 Bentworth Avenue
Toronto, ON M6A 1P6
Canada - Visit Canada Post and request registered mail with proof of delivery (signed return receipt). This typically costs $12 to $15 and ensures you receive confirmation that the letter was delivered.
- Keep the proof of delivery receipt in a secure location. This document is your legal evidence that you submitted a cancellation notice on a specific date.
- Allow 10 to 15 business days for Ixact Contact to process the request and cease billing.
Method three: cancellation through your payment method provider
If Ixact Contact is billing your credit card or debit account directly, you can request cancellation through your financial institution. This method works as a backup if direct communication with Ixact Contact has failed.
- Contact your bank or credit card company's customer service line.
- Inform them you wish to revoke authorization for recurring charges from Ixact Contact.
- Request they terminate the payment authorization effective immediately.
- Ask for written confirmation of the termination, including the date and authorization number.
- Note: This prevents future charges but does not formally cancel your account with Ixact Contact. Combine this step with email or registered mail to ensure a complete cancellation.
Refund eligibility and billing cycles
Refund policies for subscription software are governed by the terms in your subscriber agreement and by consumer protection law in your province.
When you are entitled to a refund
You are entitled to a refund if any of the following circumstances apply:
- You cancel within 14 days of your initial purchase (as required by Ontario's Consumer Protection Act and similar provincial statutes).
- Ixact Contact failed to disclose cancellation terms clearly before you subscribed.
- You cancelled your subscription, but Ixact Contact continued to charge your payment method after the cancellation date.
- The service experienced a material degradation in functionality (server outages, lost features, or data breach) that you reported and the company failed to remedy within 30 days.
- You cancelled before the renewal date, but Ixact Contact charged you for the renewal period without your explicit reauthorization.
When refunds are unlikely
Refunds are typically not available if you cancel after the 14-day initial purchase period has elapsed and the service has performed as advertised. Many subscription services, including Ixact Contact, explicitly exclude refunds for prepaid annual subscriptions that have been partially used. Nevertheless, you retain the right to cancel the subscription immediately to stop future charges.
How to request a refund if you qualify
If you believe you qualify for a refund under consumer protection law, submit a formal refund request in writing:
- Email Ixact Contact's support team with the subject: "Refund request - [your account email]."
- State your reason clearly (e.g., "I cancelled within 14 days of purchase" or "You continued billing after I cancelled on [date]").
- Include copies of your cancellation email, billing statements, and proof of payment.
- Request a response within 14 days.
- If Ixact Contact denies the refund, escalate to your provincial consumer protection office or the Competition Bureau with all documentation.
Pricing and billing structure
Understanding Ixact Contact's pricing helps you calculate the financial impact of cancelling at different points in your billing cycle.
| Subscription tier | Monthly rate | Annual rate | Typical features |
|---|---|---|---|
| Individual agent | $79 to $129 | $790 to $1,290 | Contact management, email marketing, basic website |
| Team leader | $129 to $199 | $1,290 to $1,990 | All individual features plus team management, bulk email |
| Team member | $29 to $79 | $290 to $790 | Contact management, email within team group |
| Add-ons (per month) | $10 to $50 | $100 to $500 | Social media streaming, text marketing, IDX integration |
What to do before you cancel
Taking these steps before you submit your cancellation request prevents data loss and ensures a smooth transition to another platform.
Export your data and contact records
Ixact Contact stores your entire contact database, email history, and lead records. Once you cancel, you lose access to this information unless you export it first.
- Log into your Ixact Contact account at least 7 days before your intended cancellation date.
- Navigate to Settings or Admin and locate the "Export" or "Data Download" option.
- Select all contacts, email templates, and transaction history for export.
- Choose a file format (typically CSV or Excel) and download the file to your computer.
- Verify the file contains all expected records by opening it in a spreadsheet application.
- Store this file in a secure location (cloud storage, external hard drive, or both).
Document your subscription details
Capture your current billing information and service configuration before access ends.
- Take screenshots of your account dashboard showing your subscription tier, billing date, and total monthly or annual cost.
- Save copies of your most recent invoices and payment receipts.
- Note any active add-ons, bulk credits, or promotional rates that apply to your account.
Notify your team or clients if applicable
If your Ixact Contact account manages client communications, agent websites, or team workflows, inform all users before the service ends.
- If you are a team leader, notify all team members of the cancellation date and the platform you will migrate to.
- If your Ixact Contact website is active, ensure a redirect or forwarding plan is in place so clients are not left with a broken link.
- Migrate email templates, automated workflows, and any client-facing assets to your new CRM at least 3 days before cancellation takes effect.
Common mistakes to avoid during cancellation
Cancellation disputes typically stem from avoidable procedural errors, but Yafee has identified the safest practices to protect your interests.
Mistake one: assuming your access ends immediately after you request cancellation
Access does not terminate on the same day you submit a cancellation request. Most providers continue service through the end of your current billing period or until 5 to 10 business days have passed. Verify the exact end date in your cancellation confirmation email so you know when data export access becomes unavailable.
Mistake two: cancelling only through the website without a written record
If Ixact Contact offers a "Cancel" button in your account dashboard, clicking it does not create a documented record of your request. Always follow cancellation with an email to support confirming the date and time you clicked the button. This email becomes your legal proof if the company disputes the cancellation later.
Mistake three: failing to monitor billing after cancellation
Even after confirming cancellation, check your bank or credit card statement for the next 60 days to ensure no additional charges appear. If unauthorized charges occur, report them to your financial institution immediately and provide your cancellation confirmation email as evidence.
Mistake four: discarding cancellation confirmation emails
Archive all cancellation-related correspondence (your cancellation request, Ixact Contact's confirmation, and any refund exchanges) in a separate email folder. If a billing dispute arises months later, you need this documentation to prove your claim.
After your cancellation takes effect
Cancellation ends your subscription, but several follow-up tasks ensure a clean separation and protect your data long-term.
Verify that billing has stopped
Monitor your payment method for 60 days after the cancellation date. If you see any charges from Ixact Contact after that period, contact your bank immediately and file a dispute, citing your cancellation confirmation as evidence.
Confirm data access has been revoked
Attempt to log into your Ixact Contact account on the day after your cancellation takes effect. You should be unable to access the account. If you can still log in, email support to confirm that access termination is complete.
Update your website and marketing materials
If you promoted Ixact Contact as your CRM or included links to your Ixact Contact-hosted agent website in your marketing, update all references to point to your new platform or agency website.
Request account deletion if applicable
After 30 days, send a follow-up email to Ixact Contact requesting permanent deletion of your account data and any personally identifiable information (PII) held by the company. While not legally required in Canada (privacy law does not mandate deletion after subscription ends), companies are often willing to comply with deletion requests to reduce data storage costs.
Pricing comparison and switching costs
Evaluating the cost of switching platforms helps you determine whether the cancellation fee is justified by savings on your new platform.
| CRM platform | Monthly cost (team leader tier) | Data export support | Best for |
|---|---|---|---|
| Ixact Contact | $129 to $199 | CSV export available | Multi-agent brokerages, IDX integration |
| Follow Up Boss | $99 to $149 | API and CSV import | Agents seeking lower cost, faster automation |
| BoomTown | $199 to $399 | API available, requires setup | Large teams, lead generation features |
| Pipedrive | $79 to $249 | CSV import available | Sales teams outside real estate, customization |
| HubSpot | $45 to $3,200 (scales with features) | Native import, free plan available | Small teams, marketing automation, free tier option |
How yafee assists with subscription cancellations
Yafee has developed a comprehensive platform to help real estate professionals, small business owners, and consumers navigate subscription cancellations across hundreds of services. Our expertise spans contract law, consumer protection statutes in all Canadian provinces, and the specific cancellation procedures for major platforms like Ixact Contact.
When you work with Yafee, you receive step-by-step guidance tailored to your specific situation, access to cancellation letter templates, and escalation support if the service provider resists your request. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and protect their data throughout the process.
Whether you need clarification on your provincial cancellation rights, assistance drafting a formal cancellation notice, or guidance on disputing ongoing charges, Yafee provides the legal framework and procedural clarity you need to cancel with confidence.
Key takeaways and your next steps
Cancelling Ixact Contact is straightforward when you follow the correct legal and procedural steps. You have the statutory right to cancel your subscription in writing at any time, and Canadian consumer protection law requires the company to honour that request within 10 business days and cease all billing immediately thereafter.
Your strongest cancellation method is email to support, combined with registered mail to the head office if you anticipate resistance. In both cases, retain copies of your cancellation request and the company's confirmation so you have irrefutable proof of your request date and their compliance or non-compliance.
Export all your contact data, document your billing information, and monitor your payment method for 60 days after cancellation to catch any unauthorized charges. If Ixact Contact continues billing or refuses to process your cancellation, escalate to your provincial consumer protection authority or the Competition Bureau with your documentation intact.
Yafee is available to answer questions about your cancellation rights, review your cancellation correspondence, and provide escalation support if the company fails to honour your request. Thousands of Canadian real estate professionals have relied on Yafee to cancel Ixact Contact and dozens of other subscriptions efficiently and without financial loss. Contact Yafee today to begin your cancellation with full legal protection and peace of mind.
Ixact Contact corporate address for registered mail
Send your registered cancellation letter to the following address:
Ixact Contact
137 Bentworth Avenue
Toronto, ON M6A 1P6
Canada
Use Canada Post registered mail with proof of delivery to ensure your letter arrives and is documented. Keep your delivery receipt for legal protection.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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