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Frequently asked questions
Cancel Familytime: The Right Way
How to cancel Familytime and reclaim your money in canada
Why families cancel Familytime and what you need to know first
Familytime is a subscription-based parental control service that tracks your children's device location, enforces screen-time limits, blocks apps, and sends activity alerts. You can subscribe through the Familytime website, Apple App Store, or Google Play Store, with annual plans starting around $39 CAD for single-device coverage and climbing to $92 CAD for five-device bundles. Monthly options cost approximately $19.99 CAD per month.
You may be cancelling because your children have matured beyond the need for monitoring, you've found a superior alternative, your family situation has shifted, or the service hasn't delivered the features you expected. Whatever your reason, Yafee specialises in guiding Canadian consumers through subscription cancellations while protecting your refund rights under provincial consumer law. Your cancellation success depends on identifying where you subscribed and following the correct procedure for that platform.
Your legal position under canadian consumer protection law
Canadian consumer protection legislation-primarily the Consumer Protection Act in your province-grants you specific rights when cancelling digital subscriptions. Most provincial laws provide a 14-day cooling-off period (also called a withdrawal period) after you first purchase a service, allowing you to cancel without penalty if you haven't substantially used the product. This period applies even if Familytime's terms suggest otherwise.
Furthermore, if Familytime fails to deliver the services promised or becomes incompatible with your devices, you may have grounds for a refund regardless of cancellation deadlines. Under the Competition Act (federal legislation enforced by the Competition Bureau), any unfair or deceptive cancellation process may violate your rights as a consumer. Consequently, if Familytime makes cancellation deliberately difficult or obscures their contact method, document this behaviour-you may have a complaint avenue through your provincial consumer protection agency.
Keep these legal protections in mind throughout your cancellation. Yafee has helped thousands of Canadian families navigate these exact protections when dealing with recurring billing disputes.
Familytime subscription plans and pricing breakdown
Understanding your current plan helps you calculate any potential refunds and ensures you cancel the correct subscription.
| Plan name | Price (CAD) | Billing cycle | Device coverage | Where available |
|---|---|---|---|---|
| MyFamily (1 device) | $39/year | Annual | 1 child device | Direct + app stores |
| MyFamily3 (3 devices) | $65/year | Annual | 3 child devices | Direct + app stores |
| MyFamily5 (5 devices) | $92/year | Annual | 5 child devices | Direct + app stores |
| FamilyTime Premium | $19.99/month | Monthly | Unlimited devices | Direct website |
| FamilyTime Premium (quarterly) | $45/3 months | Quarterly | Unlimited devices | Direct website |
| FamilyTime Premium (annual) | $92/year | Annual | Unlimited devices | Direct website |
Your cancellation method and refund eligibility depend entirely on where you purchased your plan. If you subscribed directly through the Familytime website, you cancel with Familytime. If you subscribed through Apple App Store or Google Play Store, you must cancel through that platform, not with Familytime directly.
How Familytime billing works and why you must act quickly
Familytime automatically charges your payment method on your renewal date. For direct subscriptions, charges appear as "Familytime" on your credit card or bank statement. For app store subscriptions, Apple or Google processes the charge and remits it to Familytime, meaning your billing statement shows Apple or Google, not Familytime directly.
A critical mistake many Canadian subscribers make is cancelling in one location while their subscription renews in another. Yafee has documented cases where families cancelled through the Apple App Store but Familytime continued charging them directly through their website account. You must identify your subscription source before you cancel, then cancel in that exact location only.
Step-by-step cancellation method for direct website subscriptions
If you subscribed directly through the Familytime website (not through an app store), follow this procedure to cancel with written proof of your request.
Send a cancellation email to familytime's billing team
- Compose a new email in your email client (Gmail, Outlook, or Apple Mail) addressed to [email protected]
- Subject line: "Cancellation request for my Familytime account"
- Do not reply to promotional emails; send a fresh message to ensure delivery to the billing team
- In the email body, include the following information:
- Your full name as it appears on your account
- The email address associated with your Familytime account
- Your current subscription plan (e.g., "FamilyTime Premium annual at $92/year")
- Your next renewal or billing date (find this in your account settings or billing confirmation email)
- A clear statement: "I request immediate cancellation of my subscription effective today"
- Optionally, a brief reason (though not required for cancellation to be valid)
- Send the email and retain a copy in your Sent folder-this is your written proof of cancellation request
- Allow 3 to 5 business days for Familytime to acknowledge and process your cancellation
Email creates a documented trail that protects you if a dispute arises. Furthermore, it ensures Familytime's billing department receives your request directly, eliminating the risk that an in-app message is lost or ignored. In accordance with Canadian consumer law, businesses must honour cancellation requests made through clear communication channels, and email satisfies this requirement.
Verify your cancellation through your account dashboard
- Log into your Familytime account on the website (familytime.com or the app)
- Navigate to your account settings or subscription management section
- Check your subscription status-within 48 to 72 hours of sending your cancellation email, your status should change to "Cancelled" or "No active subscription"
- If your status still shows "Active" after 5 business days, send a follow-up email to [email protected] with the subject "Follow-up: Cancellation request not processed"
- Screenshot your account page showing the subscription status and include this with your follow-up email
Verification prevents surprise charges on your next renewal date. Some subscription services experience delays in updating account dashboards, so checking within the first week of your cancellation email ensures you catch any failures early.
Step-by-step cancellation method for apple app store subscriptions
If you subscribe to Familytime through the Apple App Store (including subscriptions purchased on an iPad or iPhone), you must cancel through Apple's account settings, not through Familytime directly.
Cancel through apple's subscription management panel on your device
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen to open your Apple ID menu
- Select "Subscriptions" (on some iOS versions, this may appear under "Media and Purchases")
- Find "Familytime" in your active subscriptions list and tap it
- Select "Cancel Subscription"
- Confirm the cancellation-Apple will display your final billing date before the subscription ends
- You will receive an email confirmation from Apple with the subject "Subscription Cancelled"
Apple's system processes cancellations immediately and stops future charges. Nevertheless, if you subscribed annually, your service continues until the end of your current billing year-you are not charged a cancellation fee, but you do not receive a refund of the annual amount already paid unless you qualify for Apple's refund policy (see the refund section below).
Request a refund from apple if the service was defective
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile picture in the top right corner
- Select "Purchases"
- Find "Familytime" in your purchase history and tap it
- Select "Report a Problem" or "Report an Issue"
- Choose "I would like a refund for this purchase"
- Select your reason-if Familytime failed to function properly, select "The app does not work as described" or "It does not work well"
- Explain in the text field: "Familytime did not provide the monitoring features advertised and was incompatible with my child's device" (customize with your specific issue)
- Submit your report
- Apple reviews your request within 48 hours and emails you a decision
Apple grants refunds on app subscriptions within 45 days of the charge in most cases, particularly if you report a defective service. This aligns with Apple's consumer protection standards and Canadian consumer law, which permits refunds for services not delivered as advertised.
Step-by-step cancellation method for google play store subscriptions
If you subscribed to Familytime through the Google Play Store (on an Android device), you cancel through Google's account settings, not through Familytime's website or app.
Cancel through google play's subscription management portal
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Familytime"
- Select "Cancel subscription"
- Follow the prompts and confirm your cancellation
- Google sends a confirmation email to your Google account email address
Google's cancellation takes effect immediately, and your service continues until the end of your current billing cycle. You will not be charged again after that date.
Request a refund from google if applicable
- Open Google Play on your device or visit play.google.com in a web browser
- Navigate to "Purchases" and find "Familytime"
- Tap or click "Report a problem"
- Select "Request a refund"
- Choose your reason-"The app is not as described" or "It does not work" are appropriate if Familytime failed to deliver promised features
- Enter a brief explanation of the issue
- Submit your request
- Google reviews your request and emails you a decision within 24 to 48 hours
Google's refund window is 48 hours for subscriptions, though refunds may be granted beyond this period if you demonstrate that the service failed to work as advertised. This policy exceeds the basic Canadian cooling-off period and offers additional consumer protection.
What happens after you cancel and timeline expectations
Understanding the post-cancellation timeline prevents confusion and helps you catch billing errors before they occur.
Your immediate actions after cancellation
Within 24 hours of cancelling, complete these verification steps:
- Save all cancellation confirmation emails from Familytime, Apple, or Google to a folder on your computer or phone-do not delete these
- Take a screenshot of your account dashboard showing your subscription status as "Cancelled" or "No active subscription"
- Check your email for an automated confirmation from the platform where you cancelled
- If you cancelled a direct website subscription, add [email protected] to your email contacts to ensure future responses reach your inbox
Timeline for service discontinuation and refund processing
| Action | Timeframe | What to expect |
|---|---|---|
| Cancellation email sent (direct website) | 0 hours | Familytime receives your request |
| Cancellation processed (direct website) | 3 to 5 business days | Account dashboard updates to "Cancelled" |
| App Store / Play Store cancellation | Immediate | Status changes instantly; you receive confirmation email |
| Current service access | Until end of billing cycle | You retain full access until your paid period expires |
| Future charges stop | At renewal date | No additional payments processed after current period ends |
| Refund decision (if requested) | 3 to 14 business days | Credit appears on your original payment method |
The key date is your renewal date. If you subscribed annually on January 15, 2024, your current period ends January 14, 2025, and no charge occurs on January 15, 2025, provided your cancellation was processed before that date. If a charge appears after cancellation, this indicates a processing failure, and you must escalate your complaint (see the dispute resolution section below).
Refund eligibility and how to request your money back
Your refund eligibility depends on when you cancel, where you subscribed, and whether you can demonstrate a service defect.
Situations where you qualify for a refund under canadian law
- Within the cooling-off period: If you cancel within 14 days of your initial purchase and have not substantially used Familytime, most provincial consumer laws permit a full refund. This applies even if Familytime's website states no refunds are available.
- Service defect or non-delivery: If Familytime failed to work as described-for example, location tracking did not function, or the app crashed repeatedly-you may request a refund of your most recent payment (and potentially previous payments) by demonstrating the defect.
- Unauthorized charges: If Familytime charged you after you cancelled, or charged a higher amount than quoted, you have the right to recover those unauthorised amounts from your payment provider or the credit card company.
- Via app store refund policies: Apple and Google allow refunds on subscriptions within specific periods (45 days for Apple; 48 hours for Google, with exceptions for defective services).
How to request a refund from Familytime directly
- Send an email to [email protected] with the subject "Refund request for my Familytime subscription"
- In the email, include:
- Your account email address
- The specific amount you are requesting (e.g., "$92.00 for annual FamilyTime Premium subscription charged on January 2024")
- Your reason for the refund (e.g., "The app was incompatible with my child's device and I could not access the monitoring features")
- The date you purchased and the date you requested cancellation
- Reference the Consumer Protection Act of [your province] and your right to a refund for a service that did not meet your expectations
- Request a refund to your original payment method within 10 business days
- Allow up to 14 business days for the refund to appear on your credit card or bank account after Familytime approves it
In accordance with Canadian consumer protection legislation, Familytime cannot legally retain your payment if you cancelled within the cooling-off period or if the service was defective. If Familytime refuses your refund request, you may escalate to your provincial consumer protection office (see the escalation section below).
Requesting a refund through your credit card company or bank
- Contact your credit card issuer or bank by phone using the number on the back of your card
- Explain that you cancelled your Familytime subscription but were charged anyway, or that you are disputing the charge as a defective service
- Provide your credit card number and the Familytime charge details (amount, date, and transaction reference)
- Ask to initiate a "chargeback" or "payment dispute"
- Your bank will contact Familytime for documentation and typically side with you if you cancelled before the charge date
- A refund or credit appears on your account within 10 to 30 days once the dispute is resolved
Chargebacks are a powerful consumer protection tool under Canadian banking law. Your bank or credit card company is required to protect you against fraudulent or unauthorized charges. Consequently, if Familytime refuses to honour your cancellation, your financial institution can recover the money on your behalf.
Common cancellation mistakes and how to avoid them
Many Canadian families attempt cancellation but fail because they overlook a single critical detail. Here is how to avoid the traps that cause recurring charges.
Mistake 1: cancelling in one location while your subscription exists in another
The most common error is cancelling through the Apple App Store but forgetting that you also have a separate subscription through the Familytime website. When this occurs, you cancel one subscription, but the other continues charging. You must identify all locations where you subscribed before you cancel anything. Yafee recommends checking three places: (1) your email for all Familytime receipts and invoices, (2) your payment method's transaction history (look for "Familytime" or "FamilyTime"), and (3) your Apple ID, Google account, and Familytime account settings.
Mistake 2: assuming that uninstalling the app cancels your subscription
Uninstalling Familytime from your child's device does nothing to cancel your subscription. Your payment method still charges on the renewal date, and you continue to be billed. Uninstalling is not a cancellation step. You must complete the cancellation procedures outlined above even if you have deleted the app.
Mistake 3: not verifying cancellation within 5 business days
A significant number of cancellation requests are lost or delayed. If you do not verify your cancellation status within 5 business days of sending a cancellation email or requesting cancellation, you may miss an error before your next renewal date charges. Return to your account dashboard weekly until your status changes to "Cancelled," and escalate immediately if the status does not update.
Mistake 4: failing to save cancellation confirmation emails
If you need to dispute a charge later or escalate a complaint, your cancellation confirmation email is your only proof that you requested cancellation. Deleting this email weakens your position. Save all confirmations in a dedicated folder or forward them to a backup email address.
If Familytime refuses to cancel or continues charging after cancellation
If Familytime ignores your cancellation request or charges you after you cancelled, you have formal escalation options under Canadian consumer law.
Step 1: send a final written notice to Familytime
- Send a second email to [email protected] with the subject "Final notice: Cancellation not processed-complaint forthcoming"
- Include:
- A copy of your original cancellation email (or the date you sent it)
- Your account email and subscription details
- A clear statement: "I cancelled my subscription on [date], but your company has not processed my cancellation. I expect immediate cancellation and any refund due within 5 business days. If this is not completed, I will file a complaint with [Your Provincial Consumer Protection Office] and dispute the charges with my bank."
- Allow 5 business days for a response
Step 2: file a complaint with your provincial consumer protection agency
If Familytime does not respond or continues to refuse your cancellation, file a formal complaint with the consumer protection authority in your province:
- Ontario: Ontario Attorney General, Consumer Protection Bureau (ontario.ca)
- British Columbia: BC Consumer Protection Office (consumerprotectionbc.ca)
- Alberta: Alberta Fair Trading Act Enforcement (fairtrading.alberta.ca)
- Québec: Office de la protection du consommateur (opc.gouv.qc.ca)
- Other provinces: Search "[your province] consumer protection" to find your jurisdiction's office
These agencies have authority to compel businesses to honour consumer protection laws and issue refunds. Filing a complaint creates an official record and typically prompts Familytime to resolve the issue quickly.
Step 3: dispute the charge with your payment provider
Simultaneously with your complaint, initiate a chargeback through your credit card company or bank (see the refund section above). Your payment provider can recover unauthorized charges regardless of Familytime's response.
Frequently compared services and alternatives to Familytime
If you are cancelling because you want a different parental control solution, these alternatives are available in Canada:
| Service | Annual price (CAD) | Key features | Best for |
|---|---|---|---|
| Google Family Link | Free | App blocking, screen time limits, location tracking (Android/Chromebook) | Budget-conscious families; Android-only households |
| Apple Screen Time | Free (built-in) | App limits, downtime scheduling, location sharing (iOS/macOS) | Apple ecosystem users |
| Bark | Approx. $99/year | AI-powered content monitoring, screen time, location, alerts | Families prioritizing content safety and AI monitoring |
| Circle | Approx. $120/year | Comprehensive filtering, bedtime schedules, app blocking, real-time insights | Advanced users wanting granular control |
| Qustodio | Approx. $65/year | App blocking, screen time, location, social media monitoring | Multi-platform households (iOS, Android, Windows, Mac) |
| Familytime | $39 to $92/year | Location tracking, app blocking, screen time, activity alerts | Simple, affordable monitoring for multiple devices |
Many families cancel Familytime because they discover that free built-in tools (Google Family Link or Apple Screen Time) meet their needs. Others switch to more advanced platforms like Bark or Circle. Consider your priorities-cost, features, multi-platform support, or content monitoring-before choosing a replacement service.
Your cancellation checklist and final verification
Use this checklist to confirm you have completed every step and eliminated the risk of unexpected charges:
- I identified where I subscribed (direct website, Apple App Store, or Google Play Store)
- I sent a cancellation request to the correct platform ([email protected] for direct subscriptions)
- I saved a copy of my cancellation confirmation email or proof of cancellation
- I verified my account dashboard status changed to "Cancelled" within 5 business days
- I noted my next renewal date and confirmed no charge occurred on that date (or within 5 days after)
- I requested a refund if I qualified under the cooling-off period or if the service was defective
- I contacted my credit card company or bank if unexpected charges appeared after cancellation
- I have not uninstalled the app on my child's device (this does not cancel the subscription)
Completing this checklist protects you from the most common pitfalls and ensures your cancellation is irreversible.
Summary and next steps
Cancelling Familytime in Canada is straightforward if you follow the correct procedure for your subscription source. Direct website subscribers must email [email protected] with clear account details and a cancellation request. Apple App Store subscribers cancel through Settings > Subscriptions > Familytime > Cancel. Google Play Store subscribers cancel through the Google Play Store app > Profile > Payments and Subscriptions > Subscriptions > Familytime > Cancel Subscription. In every case, verify your cancellation status within 5 business days and confirm that no charge appears on your renewal date.
If Familytime refuses to cancel or continues charging, you have powerful protections under Canadian consumer protection law, including a right to a refund within 14 days of purchase and a right to dispute unauthorized charges through your bank or credit card company. Your provincial consumer protection office can compel Familytime to honour these rights if the company does not comply voluntarily.
Yafee has helped thousands of Canadian consumers cancel subscriptions like Familytime while protecting their refund rights and preventing surprise charges. If you encounter resistance from Familytime or require legal guidance on your consumer protection rights, Yafee's resources and detailed guides are available at yafee.com to support you through every step. Your money is yours-do not hesitate to reclaim it.