Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Dmm, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Dmm in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Dmm
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Dmm subscription with zero hassle
1
Fill in the form
Give us your details and those of your Dmm subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Dmm. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Dmm refuses your cancellation.
Frequently asked questions
Cancel DMM: The Right Way
How to cancel DMM and stop recurring charges in canada
What DMM is and why cancellation matters
DMM is a Japanese digital platform offering anime, drama, movies, and membership services through multiple billing channels: the Apple App Store, Google Play, or directly via DMM's web portal using credit card, carrier billing, or DMM Points. Because DMM operates through different payment systems depending on your signup method, your cancellation route depends entirely on where you subscribed. This is the critical detail that trips up most Canadian users.
You may be cancelling because subscription costs accumulate, you have finished watching your content, or you prefer competing Canadian streamers. Regardless of your reason, Yafee exists to walk you through each cancellation method with precision so you avoid recurring charges and maintain your consumer rights under Canadian law.
DMM subscription pricing in canada
DMM Premium subscribers in Canada typically pay between CAD $7.99 and CAD $15 per month, depending on whether you subscribe through an app store or directly on the web platform. DMM also sells one-time content purchases and à la carte rentals, plus separate online salon memberships ranging from CAD $7.99 to CAD $99.99. The platform attracts anime fans and Japanese drama enthusiasts seeking content unavailable on mainstream Canadian streamers.
Identifying your subscription method (app or web) before you cancel is your single most important first step. Yafee has found that confusion about which platform controls your billing is the number-one reason Canadian users fail to complete their cancellation successfully.
Why this guide matters to canadian consumers
DMM's cancellation instructions are scattered across multiple support pages, often written in Japanese or from a global perspective rather than tailored to Canada. You deserve clear, sequential steps specific to your location and subscription method. Yafee provides insider knowledge about every cancellation route, red flags to watch, and your consumer protection rights under the Competition Act and provincial laws.
Your legal position under canadian consumer law
Canadian consumers hold specific statutory rights that protect you against unfair subscription practices, even when the service provider is a foreign company.
Consumer protection legislation that protects your rights
The Competition Act (federal) and provincial consumer protection laws-including Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and equivalent statutes in all provinces-establish that:
- Subscription providers must disclose all material terms clearly before you pay.
- Cancellation must be available through the same method by which you subscribed, or through an equally convenient alternative method.
- You have the right to cancel at any time without penalty, although your current billing period may not be refundable unless the service fails to deliver.
- Unauthorized or non-consented recurring charges may be disputed and reversed through your credit card issuer or bank.
These protections apply to DMM regardless of its Japanese origin. If DMM violates these standards, you can file a complaint with your provincial consumer protection authority or escalate through your credit card company. Yafee recommends documenting all cancellation attempts in writing before escalating.
When you are entitled to a refund
Although DMM classifies digital subscriptions as non-refundable, Canadian consumer law creates exceptions. You may pursue a refund if:
- You were charged without your authorization or explicit consent.
- The service was not delivered as advertised (for example, DMM TV experienced extended downtime or deleted your saved content without notice).
- You cancelled within a reasonable cooling-off period and DMM continued charging despite your cancellation request.
- You cancelled before your renewal date but were still charged for the next billing cycle.
Your legal position strengthens significantly if you have written proof of your cancellation request. Consequently, Yafee advises always submitting cancellation through methods that generate a confirmation or receipt.
How to identify your DMM subscription method
Your cancellation route depends entirely on whether you subscribed through an app marketplace or directly on DMM's web platform.
Check your billing source first
Before you initiate cancellation, determine where your subscription is billed:
- Apple App Store: Your charges appear as "Apple Media Services" or "iTunes" on your credit card or Apple ID statement.
- Google Play Store: Your charges appear as "Google Play" or "Google Inc." on your billing statement.
- DMM web direct: Your charges appear as "DMM.com" or "DMM Inc." on your statement.
Log into your most recent statement (credit card, bank account, or app store account) and search for recent DMM or platform charges. This single step will tell you exactly which cancellation process applies to you.
Why your subscription method controls your cancellation path
Apple and Google control your subscription relationship when you subscribe through their app stores; they process refunds, manage cancellations, and enforce their own terms. DMM itself controls your subscription only if you signed up directly on dmm.co.jp or through DMM's web payment portal. Consequently, your cancellation request must go to the platform that controls your billing-not to DMM corporate. This distinction explains why many cancellation attempts fail.
How to cancel DMM via the apple app store
If you subscribed through the Apple App Store or iTunes, Apple controls your subscription and you must cancel through Apple's systems.
Step 1: open settings on your apple device
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name (or "Apple ID") at the top of the menu.
- Select "Subscriptions" (or "Media & Purchases" on older devices).
Step 2: locate the DMM subscription
- In the Subscriptions menu, browse or search for "DMM" or "DMM TV".
- Tap the DMM subscription to open its details page.
- Confirm the subscription name, renewal date, and price match your records.
Step 3: cancel the subscription immediately
- Tap "Cancel Subscription" at the bottom of the details page.
- Apple will ask you to confirm and may offer a retention discount; ignore the discount and proceed with cancellation.
- Apple will display a confirmation screen stating "Subscription Cancelled" with an expiry date. Screenshot this confirmation.
Your DMM subscription will remain active through the end of your current billing period, then automatically terminate. You will not be charged again after that date.
Step 4: verify cancellation with apple
- Return to Settings > [Your Name] > Subscriptions.
- Scroll down to find "Expired Subscriptions" or a cancelled subscriptions section.
- Confirm that DMM appears in the cancelled list with an expiry date.
Retain screenshots of the cancellation confirmation and the expired subscriptions list. Apple's records constitute legal proof that you cancelled before the next renewal date.
How to cancel DMM via google play store
If you subscribed through Google Play, Google controls your subscription and you must cancel through Google's systems, not DMM directly.
Step 1: open google play on your android device
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
Step 2: find the DMM subscription
- In the Subscriptions menu, scroll or search for "DMM" or "DMM TV".
- Tap the subscription to review its renewal date, price, and next billing date.
- Confirm these details match your records before proceeding.
Step 3: cancel the subscription
- Tap "Cancel subscription" at the bottom of the details screen.
- Google will display cancellation reasons; select any reason and proceed.
- Google will ask for confirmation; confirm cancellation.
- A confirmation message will appear stating your subscription will end on [specific date].
Screenshot this confirmation immediately. Your DMM subscription will deactivate on that date, and no further charges will occur.
Step 4: verify cancellation in your google play account
- Return to Google Play > Payments and subscriptions > Subscriptions.
- Confirm that DMM no longer appears in your active subscriptions list.
- Check your Google Play purchase history for the cancellation timestamp.
Google's records are legally binding proof of your cancellation. Save these screenshots in case you need to dispute an unauthorized charge later.
How to cancel DMM via direct web subscription
If you subscribed directly through DMM's website (dmm.co.jp or a Canadian payment portal), you must contact DMM directly to cancel, as DMM controls your billing relationship.
Step 1: log in to your DMM account
- Visit dmm.co.jp or the DMM website where you subscribed.
- Log in using your email address and password.
- Navigate to "Account Settings" or "My Page".
Step 2: locate your subscription management section
- In Account Settings, find "Billing" or "Subscription Management".
- Review your active subscriptions and their renewal dates.
- Confirm you have identified the correct subscription to cancel.
Step 3: submit cancellation through the web portal
- Click "Cancel Subscription" or "Stop Renewal" next to your DMM Premium subscription.
- DMM may ask for a reason; provide one and proceed.
- A confirmation page will appear with your cancellation date.
- Screenshot the confirmation immediately and save the URL.
Step 4: follow up with written confirmation
Although DMM's web cancellation portal is typically reliable, Yafee strongly recommends sending a follow-up email or letter to DMM's Canadian support address to establish a paper trail. In accordance with Canadian consumer protection law, written confirmation protects you if DMM disputes your cancellation later.
- Send an email to DMM support (via their website's contact form or support email) titled "Cancellation Confirmation Request".
- Include your account email, subscription ID, cancellation date from the portal, and the date you submitted the cancellation.
- Request a written confirmation of your cancellation from DMM within 5 business days.
- If you do not receive confirmation within 7 days, escalate to your credit card issuer or provincial consumer protection authority.
Retain copies of all emails and responses. This documentation becomes essential proof if you need to dispute an unauthorized charge.
What happens after you cancel
Cancellation does not mean immediate loss of access; understanding your grace period prevents confusion and protects your viewing habits during the wind-down.
Your access period after cancellation
After you cancel, you retain full access to DMM content through the end of your current billing cycle. If you cancelled on January 15 and your renewal date was February 1, you can continue watching until February 1 without interruption. On February 1, DMM will automatically deactivate your account, and you will lose access to premium content.
Consequently, Yafee recommends cancelling at the start of your billing cycle if you want maximum remaining access time, or near the end if you want to minimize the risk of accidental re-subscription.
Download or export your data before the deadline
If you have saved watchlists, playlists, or account preferences you wish to preserve, download or screenshot them before your cancellation date. DMM may delete this data immediately upon subscription termination, depending on their policy. Many users discover too late that saved content and viewing history disappear once their subscription ends.
Watch for accidental reactivation
After cancellation, do not re-download the DMM app or revisit DMM's website unless necessary. Some platforms automatically reactivate a cancelled subscription if you click "Subscribe" again without warning. If you see a charge on your statement after your confirmed cancellation date, contact your credit card issuer immediately and reference your cancellation screenshots.
Refund rights and disputing unauthorized charges
Although DMM classifies subscriptions as non-refundable, Canadian consumer law and credit card company policies give you leverage to recover charges in specific circumstances.
When you can request a refund
You have a strong legal claim to a refund in these situations:
- You were charged after your confirmed cancellation date (DMM failed to honour your cancellation request).
- You did not authorize the charge at all.
- You cancelled within 30 days of your first charge and DMM's terms did not clearly disclose the non-refundable policy at signup.
- DMM removed content or went offline and did not provide reasonable alternative access.
How to dispute a charge with your credit card company
- Contact your credit card issuer's dispute or customer service line (number on the back of your card).
- Explain that you cancelled your DMM subscription but were charged anyway (or that the charge was unauthorized).
- Provide your cancellation confirmation screenshots, billing statements, and the dates of disputed charges.
- Request a chargeback or reversal under the relevant consumer protection grounds.
- Your credit card company will open an investigation and, within 30 to 90 days, typically reverse unauthorized or improperly billed charges.
Credit card companies in Canada take these disputes seriously because unauthorized recurring billing violates the Competition Act. Your credit card issuer has strong incentive to rule in your favour.
Escalate to your provincial consumer protection authority
If DMM refuses to process a refund and your credit card company denies your chargeback, file a complaint with your provincial consumer protection authority:
- Ontario: Consumer Protection Act enforcement through the Ministry of Government and Consumer Services.
- British Columbia: Consumer Protection Branch.
- Alberta: Fair Trading Act enforcement through Service Alberta.
- Other provinces: Contact your provincial Attorney General's consumer protection office.
Many of these authorities have online complaint portals. Yafee recommends filing a complaint if DMM's response is unreasonable, as these agencies have the power to levy fines and order refunds on behalf of consumers.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow the correct process, but small oversights create unnecessary complications and failed cancellations.
Mistake 1: cancelling on the wrong platform
The single most common error is attempting to cancel directly with DMM when you subscribed through Apple or Google. DMM has no ability to cancel an App Store or Google Play subscription; only Apple or Google can do that. If you contact DMM about an app store subscription, they will direct you back to the app store, wasting time and leaving your subscription active. Always verify your billing source first-this step is non-negotiable.
Mistake 2: failing to take screenshots of confirmation
Screenshots of your cancellation confirmation are your only proof that you cancelled before the next charge date. Without them, DMM or your credit card company may deny your refund dispute, arguing you never requested cancellation. Take screenshots immediately after you see the cancellation confirmation message, and save them to cloud storage or email them to yourself for safekeeping.
Mistake 3: assuming cancellation is instant
Cancellation does not cut off your access immediately. You retain access through the end of your current billing period. If you cancel on January 10 and your renewal is January 31, your account will remain active and you will be charged on January 31 if you do not reconfirm the cancellation. Check your calendar and calculate your renewal date before cancelling.
Mistake 4: not following up with written confirmation for web-direct subscriptions
For web-direct DMM subscriptions, the web portal cancellation is the starting point, not the end point. Yafee advises always sending a follow-up email to DMM confirming your cancellation in writing. If you only cancel through the web portal and no email confirmation arrives, you lack written evidence of your cancellation request. Written confirmation transforms your cancellation from a one-sided assertion into a two-party agreement.
Mistake 5: not checking for charges after your cancellation date
Even after you cancel, review your credit card or bank statement two weeks after your confirmed cancellation date. If a charge appears, contact your credit card issuer immediately. The sooner you dispute an unauthorized post-cancellation charge, the stronger your claim and the faster the reversal.
Comparison: subscription cancellation by platform
The following table summarizes the cancellation process and timeline for each DMM subscription method to help you identify the fastest route in your situation.
| Subscription method | Where to cancel | Time to confirm | Access after cancellation | Proof of cancellation |
|---|---|---|---|---|
| Apple App Store | Settings > [Your Name] > Subscriptions > Cancel | Immediate (in-app) | Active until renewal date | Screenshots of Settings page |
| Google Play Store | Google Play > Profile > Subscriptions > Cancel | Immediate (in-app) | Active until renewal date | Screenshots of Play Store |
| DMM web direct | dmm.co.jp > Account > Billing > Cancel | Immediate (web portal) | Active until renewal date | Web portal screenshot + follow-up email confirmation |
What to do if DMM refuses to cancel or continues charging
If you have followed the correct cancellation process but DMM or the app store refuses to process your cancellation, or if charges continue after your cancellation date, escalate immediately.
Step 1: gather all evidence
- Collect screenshots of your cancellation confirmation (from Apple, Google, or DMM).
- Export your billing statements showing the charge dates and amounts.
- If you sent an email to DMM, retain a copy of that email and any response.
- Document the date and time you attempted cancellation.
Step 2: contact the platform or service for a written response
- Send a formal email to DMM support (or Apple/Google support, depending on your subscription method) with the subject line "Cancellation Not Processed-Request for Clarification".
- Attach your cancellation confirmation screenshots and explain that you were charged despite cancellation.
- Request a written response within 5 business days explaining why the charge occurred and confirming that no further charges will be made.
- If you do not receive a response within 7 days, proceed to Step 3.
Step 3: dispute the charge with your credit card company
Contact your credit card issuer and request a chargeback or dispute for any charge that occurred after your confirmed cancellation date. Provide all evidence: cancellation screenshots, emails, and billing statements. Your credit card company can reverse the charge and often sanctions the merchant for continued billing after cancellation.
Step 4: file a complaint with your provincial consumer protection authority
If the charge is reversed by your credit card company but you believe DMM violated consumer law, file a complaint with your provincial consumer protection authority. These agencies investigate patterns of unfair billing practices and can levy fines, order refunds, and require companies to change their practices.
Your next steps and final checklist
Use this checklist to ensure your cancellation is complete and legally documented.
- Identify your subscription method (App Store, Google Play, or DMM web direct) by checking your billing statement. Write down the platform name.
- Navigate to the correct cancellation portal using the steps above for your platform.
- Take a screenshot of your cancellation confirmation immediately after clicking "Cancel Subscription". Do this now, before you close the page.
- For web-direct subscriptions only: Send a follow-up email to DMM support confirming your cancellation request in writing.
- Mark your renewal date on your calendar (the date your current subscription ends). Yafee recommends setting a phone reminder for two days before this date.
- Check your billing statement 14 days after your cancellation date to confirm no charge appears. If a charge does appear, contact your credit card company immediately.
- Save all screenshots, emails, and billing statements for at least 6 months in case you need to dispute a charge or file a complaint with your provincial authority.
Why choose yafee for your cancellation guidance
Cancelling a subscription should not require legal expertise or hours of searching scattered support pages. Yafee has helped thousands of Canadian consumers cancel their digital subscriptions-including DMM, streaming services, software, and fitness platforms-by translating complex terms of service into clear, step-by-step processes grounded in Canadian consumer protection law. Our guides combine legal precision with plain language so you cancel cleanly, retain your rights, and avoid surprise charges.
Whether you subscribed through the Apple App Store, Google Play, or directly with DMM, Yafee's cancellation framework ensures you take the correct path, document your cancellation properly, and know exactly what to do if DMM continues charging after you cancel. Your consumer rights under the Competition Act and provincial consumer protection laws are real and enforceable. Yafee exists to help you exercise them.
If you have additional questions about cancelling DMM or any other Canadian subscription service, visit yafee.com to explore our growing library of cancellation guides tailored to Canada. Yafee is your trusted partner in managing your digital subscriptions and protecting your financial interests.
Contact information and escalation resources
If you need to escalate your DMM cancellation dispute or file a formal complaint, use these contacts:
- DMM support (web portal): Submit requests through dmm.co.jp contact form or email support address (check your account settings for the current address).
- Apple Support: reportaproblem.apple.com or contact Apple Support through Settings.
- Google Play Support: support.google.com/googleplay or contact within the Play Store app.
- Ontario Consumer Protection Act enforcement: ontario.ca/consumers.
- British Columbia Consumer Protection Branch: consumerprotectionbc.ca.
- Alberta Fair Trading Act: servicealberta.ca.
- Your credit card company: Call the number on the back of your card and select the "Disputes" or "Fraud" option.
Document the date, time, and name of the person you speak with at any of these agencies. Keep a record of your case number if one is assigned. This documentation is your proof that you took reasonable steps to resolve the issue if you later need to escalate further or pursue a refund through legal channels.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Dmm?
Join over 30,000 users who already trust us.