Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cyberghost, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cyberghost in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cyberghost
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cyberghost subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cyberghost subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cyberghost. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cyberghost refuses your cancellation.
Frequently asked questions
Cancel Cyberghost: The Right Way
How to cancel Cyberghost in canada and recover your money
Understanding Cyberghost and your cancellation options
Cyberghost is a commercial virtual private network (VPN) service that encrypts your internet connection and routes your traffic through remote servers located across multiple countries. The service masks your IP address, encrypts your data in transit, and enables you to bypass geographic restrictions on streaming content. Cyberghost offers native applications for Windows, macOS, iOS, Android, and other platforms, with subscription plans ranging from monthly to multi-year terms at various promotional rates.
You may decide to cancel Cyberghost for legitimate reasons: slower speeds than expected, billing disputes, difficulty accessing desired streaming services, or simply a preference for a competing VPN provider. Yafee exists to walk you through every cancellation method available in Canada, clarify your legal rights under consumer protection law, and ensure you recover any money owed to you without facing hidden obstacles or unexpected charges.
Why subscribers choose to cancel
Common reasons for cancellation include connection speeds falling short of advertised performance, inability to connect to specific server locations, disputes with billing practices, discovery of a more cost-effective alternative, or frustration with long-term plan commitments. Some subscribers discover that Cyberghost does not unblock their preferred streaming services, while others encounter technical compatibility issues with their devices. Understanding your specific reason helps you determine whether you qualify for a refund or should simply allow your subscription to expire at the end of your billing cycle.
Your legal position as a canadian consumer
Canada's Consumer Protection Act (administered provincially, with variations across provinces such as Ontario, British Columbia, and Quebec) grants you the right to cancel digital subscriptions and request refunds under specific circumstances. If Cyberghost's terms of service, billing practices, or service delivery violate provincial consumer protection statutes, you have legal grounds to demand a refund even outside the company's stated money-back guarantee window. Consumer Protection Act provisions typically require merchants to honour cancellation requests within a reasonable timeframe and to refund charges that do not comply with the contract you agreed to.
Your provincial consumer protection authority (such as the Ontario Ministry of Attorney General or your province's equivalent) enforces these rights and can investigate complaints if Cyberghost refuses a legitimate refund request. Yafee recommends documenting all communications with Cyberghost in writing, including email confirmations, screenshots of account pages, and records of charges, so you have clear evidence if you escalate the matter to your provincial authority.
Cyberghost pricing and subscription plans in canada
The table below outlines current Canadian pricing for subscriptions purchased directly from Cyberghost's website.
| Plan | Price (CAD) | Billing cycle | Money-back guarantee |
|---|---|---|---|
| 1-month plan | CA$17.67 per month | Monthly | 14 days |
| 6-month plan | CA$9.51 per month (CA$57.04 total) | Every 6 months | 45 days |
| 1-year plan | CA$4.83 per month (approx. 71% discount) | Annually | 45 days |
| 2-year + 2-month plan | CA$2.98 per month (CA$77.46 total) | 26 months | 45 days |
Important pricing note: app store and google play rates differ
If you subscribed through Apple's App Store or Google Play Store, you paid those platforms directly, not Cyberghost. Your refund eligibility and processing timelines follow Apple or Google's policies, not Cyberghost's money-back guarantee terms. App Store refunds typically process within 5 to 30 days, depending on your payment method and Apple's review process. Yafee strongly recommends subscribing directly through Cyberghost's website whenever possible, because you retain greater control over your account settings, billing records, and refund disputes.
How to cancel Cyberghost: step-by-step instructions
Your cancellation path depends on where you purchased your subscription and what outcome you seek: stopping automatic renewal, requesting a refund, or both.
Cancelling a direct Cyberghost subscription via the website
If you signed up directly at cyberghostvpn.com and paid with a credit card or alternative payment method, follow these steps to disable automatic renewal and request a refund within your guarantee window.
- Visit account.cyberghostvpn.com and log in with your email address and password.
- If you have forgotten your password, select "Forgot password" and follow the email recovery link.
- Navigate to My Subscriptions or Account Settings and locate your active subscription.
- Note the subscription start date, plan type, and remaining balance.
- Select Cancel subscription or Manage renewal (the exact label varies).
- Do not skip this step; disabling the subscription in your account prevents charges on your next billing date.
- Select your reason for cancellation from the dropdown menu provided.
- Selecting "billing issue" or "service not as expected" strengthens your refund claim if you need to escalate.
- Confirm cancellation by clicking the final confirmation button.
- Cyberghost sends a cancellation confirmation email within 1 to 2 business days.
- If Cyberghost offers a refund form or survey, complete it immediately.
- Provide clear, factual reasons for your cancellation (e.g., "speeds consistently below 50 Mbps despite server selection" or "unable to access [specific streaming service]").
Requesting a refund within the money-back guarantee window
Cyberghost's money-back guarantee grants you between 14 and 45 days (depending on your plan) to request a full refund without penalty. This window begins on your subscription start date, not on the date you request cancellation.
- Confirm your purchase date and calculate your guarantee expiration date.
- 14-day guarantee: expires 14 calendar days from purchase.
- 45-day guarantee: expires 45 calendar days from purchase (typically available on 6-month, 1-year, and multi-year plans).
- Contact Cyberghost's support team via the live chat feature on their website or by submitting a refund request through your account dashboard.
- Live chat typically responds within 5 to 15 minutes during business hours.
- Provide your account email address, subscription plan details, and a brief explanation of your reason for cancellation.
- Be direct and honest: "The service does not meet my expectations" or "I have found a more suitable alternative" suffice.
- Request written confirmation of your refund approval, including the expected processing timeframe and refund amount.
- Refunds typically process within 5 to 10 business days to your original payment method.
- Check your bank or credit card statement to confirm the refund posted within the stated timeframe.
- If the refund does not appear after 10 business days, contact Cyberghost again with proof of the approval email.
Cancelling an app store subscription on iOS
If you subscribed through Apple's App Store, you must cancel through your Apple ID settings, not through Cyberghost's website.
- Open the Settings app on your iPhone or iPad.
- Scroll to the top and tap your Apple ID profile card.
- Tap Subscriptions.
- All active subscriptions tied to your Apple ID appear in this section.
- Select the Cyberghost subscription.
- The subscription details page displays your renewal date and plan cost.
- Tap Cancel subscription or Edit and follow the on-screen prompts to cancel.
- Apple sends a cancellation confirmation email to your Apple ID address.
- To request a refund beyond Apple's standard refund window (typically 14 to 15 days), visit support.apple.com/billing and submit a refund request.
- Apple's support team reviews the request and typically responds within 5 to 10 business days.
Cancelling a google play store subscription on android
If you subscribed through Google Play Store, cancel directly within your Google Play account settings.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions, then tap Subscriptions.
- All active subscriptions display in this menu.
- Select the Cyberghost subscription and tap Cancel subscription.
- Google displays the cancellation effective date and any remaining access period.
- Confirm the cancellation on the final screen.
- Google sends a cancellation confirmation email to your Google Account address.
- To request a refund, visit Google's refund support page and file a request if you purchased within the refund window.
- Google typically processes refund decisions within 5 business days.
What happens after you cancel Cyberghost
Once you cancel, understanding the next steps prevents accidental charges and ensures you retain access to the service during any remaining paid period.
Access and account closure timeline
After you cancel your subscription, Cyberghost typically grants continued access until the end of your current billing cycle. For example, if you cancel on the 15th of a month and your billing date is the 1st, you retain full access until the 1st of the following month. Once that date passes, the company deactivates your account and you can no longer log in or use Cyberghost's servers.
Cyberghost does not automatically delete your account data upon cancellation; however, you can delete your account manually if you wish. Yafee recommends deleting your account after cancellation to remove your personal information from Cyberghost's servers and comply with data minimization principles.
Stopping future charges
Cancellation immediately halts automatic renewal, meaning no charge appears on your next billing date. Verify this by checking your account settings 24 hours after cancellation; your subscription status should display as "cancelled" or "inactive." If your account still shows as "active" or "renewing," contact Cyberghost support immediately to confirm the cancellation processed correctly.
Refund timeline and payment method
If Cyberghost approves your refund within the money-back guarantee window, the company processes it to your original payment method within 5 to 10 business days. Credit card refunds may take an additional 1 to 3 business days to appear on your statement, depending on your bank's processing speed. If you paid by cryptocurrency or alternative payment method, refund timelines may extend to 10 to 15 business days. Yafee advises checking your payment method's transaction history after 10 business days; if the refund has not appeared, contact Cyberghost with the refund approval email as proof.
Refund rights and when you qualify for money back
Understanding Cyberghost's money-back guarantee and your statutory consumer protection rights determines whether you recover your subscription fees.
Cyberghost's money-back guarantee terms
Cyberghost offers a conditional money-back guarantee of 14 days for monthly plans and 45 days for plans lasting 6 months or longer. This guarantee requires you to request a refund within the specified window; the company does not automatically refund your fees after the window expires. The guarantee applies only to subscriptions purchased directly from Cyberghost's website, not purchases made through third-party app stores or resellers.
Cyberghost's terms exclude refunds if you purchased the subscription at a deep promotional discount or if you used a coupon code that reduced the price below a certain threshold. Read your order confirmation email carefully to understand any restrictions attached to your specific purchase.
Refund eligibility beyond the guarantee window
If Cyberghost's service materially fails to match its advertised specifications or violates your provincial Consumer Protection Act, you may qualify for a refund even after the guarantee period expires. For instance, if Cyberghost advertises "unlimited bandwidth" but consistently throttles your speeds to unusable levels, or if the service violates data privacy commitments outlined in its terms, you have grounds for a refund claim based on breach of contract or misrepresentation.
Document all instances of service failure: record connection speeds using independent speed-test tools (such as Speedtest.net), take screenshots of server unavailability errors, and note any dates when the service was completely inaccessible. This evidence strengthens your refund request if you escalate to your provincial consumer protection authority.
Disputing a denied refund with Cyberghost
If Cyberghost refuses your refund request, follow these steps to escalate the dispute.
- Request written explanation of the denial in email form.
- Do not accept a verbal refusal; insist on written documentation of the reason.
- Reply to the denial email with a detailed rebuttal citing relevant Consumer Protection Act provisions.
- Example: "Under Ontario Consumer Protection Act section 75, I am entitled to a refund if the service fails to meet advertised standards. [Provide specific examples.]"
- Request escalation to a supervisor or dispute resolution team.
- Live chat agents often lack authority to overturn refund decisions; supervisors possess greater discretion.
- Allow 7 to 10 business days for a response.
- If the company refuses again, proceed to step 5.
- File a complaint with your provincial consumer protection authority.
- Ontario: Ontario Attorney General Consumer Protection Act complaint portal.
- British Columbia: British Columbia Office of the Consumer Protection Commissioner.
- Quebec: Quebec National Institute of Consumer Protection (INPC).
- Other provinces: search "[your province] consumer protection authority."
- Alternatively, dispute the charge with your credit card issuer or payment processor (PayPal, Google Pay, etc.) if you paid within the past 6 months.
- Credit card dispute windows typically range from 60 to 120 days after purchase, depending on your card issuer.
Common mistakes to avoid when cancelling
Cancelling correctly protects you from unexpected charges and preserves your refund eligibility. Many subscribers inadvertently forfeit refunds by making preventable errors.
Mistake 1: confusing account deletion with subscription cancellation
Deleting your Cyberghost account does not cancel your subscription or prevent charges. The company may continue billing your payment method for months after you delete your account, especially if the deletion and cancellation are separate actions. Always cancel your subscription first through the account dashboard or support team, then delete your account afterward if desired.
Mistake 2: waiting until after the guarantee window expires
Your money-back guarantee window closes whether you cancel or not. If you wait until day 46 to request a refund on a 45-day-guarantee plan, Cyberghost will deny your request. Set a calendar reminder for the 40th day (on 45-day plans) or the 12th day (on 14-day plans) to submit your refund request well before the deadline.
Mistake 3: cancelling only via app or payment platform
If you cancel through Apple's App Store or Google Play Store but do not contact Cyberghost directly, the company may not process a refund even if you qualify. Always send a cancellation and refund request directly to Cyberghost's support team via email or live chat to create a paper trail.
Mistake 4: not requesting written confirmation
Live chat conversations disappear once you close the window. Always request written confirmation of your cancellation and refund status by email. This documentation protects you if Cyberghost claims it never received your request or if the company reverses the cancellation decision.
Mistake 5: failing to follow up on promised refunds
Cyberghost's support team may promise a refund without actually processing it. Check your bank statement 10 business days after receiving approval; if the refund has not appeared, contact the company immediately with the approval email. Delays beyond 15 business days warrant a complaint to your provincial consumer protection authority.
When to keep your Cyberghost subscription versus cancel
Before you cancel, consider whether the service's drawbacks outweigh its benefits or whether a simple adjustment might resolve your complaint.
| Reason to keep | Reason to cancel |
|---|---|
| Speeds meet your daily needs (streaming, browsing) | Speeds consistently fall below advertised levels |
| You access streaming content successfully | Service blocks your preferred streaming platforms |
| No technical issues on your devices | Frequent connection drops or app crashes |
| Billing reflects your chosen plan | Unexpected charges or incorrect renewal amounts |
| Customer support responds within 24 hours | Support ignores your requests or provides unhelpful responses |
| Service price fits your budget | Found cheaper competitor with similar features |
If you experience a minor technical issue, contact Cyberghost support first; the problem may resolve with a simple troubleshooting step, such as clearing the app cache or connecting to a different server location. However, if the company cannot resolve your issue within 7 days, escalate your cancellation and refund request immediately.
Cancellation checklist: ensure nothing is missed
Use this checklist to confirm you have completed every step of the cancellation process.
- Confirmed your subscription purchase date and calculate your money-back guarantee expiration date.
- Logged into your Cyberghost account and verified your active subscription status.
- Clicked "Cancel subscription" through your account dashboard or contacted support via live chat.
- Received a cancellation confirmation email from Cyberghost.
- Requested a refund (if within the guarantee window) and obtained written approval via email.
- Allowed 10 business days for the refund to process to your original payment method.
- Checked your bank or credit card statement to confirm the refund appeared.
- If refund is missing after 10 business days, contacted Cyberghost with the approval email as proof.
- Documented all communications (emails, live chat transcripts, screenshots) in a dedicated folder.
- Verified your subscription now displays as "cancelled" or "inactive" in your account dashboard.
How Cyberghost compares to other VPN providers
If you are considering cancellation because you want a competing VPN, the table below compares Cyberghost to common alternatives available in Canada.
| VPN provider | Monthly price (CAD) | Money-back guarantee | Kill switch | Canadian server locations |
|---|---|---|---|---|
| Cyberghost | CA$17.67 | 14-45 days | Yes | 2 (Montreal, Toronto) |
| ExpressVPN | CA$19.48 | 30 days | Yes | 1 (Toronto) |
| NordVPN | CA$5.99 (promotional) | 30 days | Yes | 3 (Montreal, Toronto, Vancouver) |
| Proton VPN | CA$12.99 | 30 days | Yes | 1 (Montreal) |
| Surfshark | CA$3.99 (promotional) | 30 days | Yes | 2 (Toronto, Vancouver) |
This comparison provides a snapshot of current pricing and features; rates and server locations change periodically. Use this table only as a starting point for your research. Yafee recommends testing a competing VPN's free trial or money-back guarantee before you permanently leave Cyberghost, to confirm the alternative actually meets your speed and unblocking requirements.
Contacting Cyberghost for cancellation and refund issues
If you encounter resistance when cancelling or requesting a refund, use Cyberghost's official contact information below to escalate your request in writing.
Primary cancellation address for formal notice
For maximum legal protection, send cancellation and refund requests by registered mail (with proof of delivery) to Cyberghost's primary address in Bucharest, Romania. This creates an irrefutable record that you submitted your request and when.
Cyberghost VPN
Bucharest, Romania
(Registered mail with return receipt requested)
Include the following in your letter:
- Your full name and the email address associated with your Cyberghost account.
- Your subscription purchase date and plan type (e.g., "1-year plan purchased 15 March 2024").
- Clear statement: "I request cancellation of my subscription effective immediately and a full refund of [amount in CAD] pursuant to Cyberghost's money-back guarantee and the Consumer Protection Act of [your province]."
- Explanation of your reason for cancellation (be specific: "Service speeds consistently below 30 Mbps despite multiple server selections" or "Unable to access [specific service] despite company claims").
- Request for written confirmation of cancellation and refund within 10 business days.
- Your contact email and telephone number.
Keep a copy of the letter and the registered mail receipt. If Cyberghost does not respond within 15 business days, file a complaint with your provincial consumer protection authority and reference the dated letter as evidence of your formal request.
Live chat and email support (faster response)
For immediate assistance, use Cyberghost's live chat feature on their website or contact their support team via email. Live chat typically responds within 5 to 15 minutes during business hours (8 AM to 8 PM Central European Time). Email responses may take 24 to 48 hours. Always ask the support agent to send a summary of your cancellation and refund request by email for documentation purposes.
Final steps and next actions
Cancelling Cyberghost is a straightforward process when you follow the correct procedure and understand your consumer rights under Canada's Consumer Protection Act. Yafee has helped thousands of consumers cancel VPN subscriptions, recover refunds, and avoid unexpected billing errors by providing clear, legally grounded guidance at every step.
If Cyberghost denies your refund request without valid legal grounds, you have recourse through your provincial consumer protection authority. Document everything in writing, meet your guarantee window deadline, and escalate firmly if the company refuses to comply. Your provincial authority exists to enforce merchant accountability and protect your right to cancel digital services.
Yafee remains committed to making subscription cancellation transparent and consumer-friendly. Visit yafee.com today to explore cancellation guides for other VPN providers, streaming services, and software subscriptions in Canada. Whether you are cancelling Cyberghost or any other digital service, Yafee provides the legal framework and step-by-step procedures you need to protect your money and your rights.