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Frequently asked questions
Cancel Cricut: The Right Way to Reclaim Your Designs
How to cancel your Cricut subscription and reclaim control of your design budget
Why creators cancel Cricut access and what you need to know first
Cricut is a brand of electronic cutting machines paired with Design Space software and a subscription service called Cricut Access. The subscription unlocks 1.5 million images, 1,000+ premium fonts, 100,000+ ready-made projects, and discounts on materials. If you own a Cricut machine-whether a Maker, Joy, or another model-you understand the appeal of a vast creative library at your fingertips.
Yet subscription costs accumulate. If your machine sits unused, if you have discovered free design alternatives, or if you simply want to cut monthly expenses, cancelling Cricut Access is a legitimate financial decision. The challenge is navigating the cancellation process without losing your designs, incurring unexpected charges, or running into platform confusion. Yafee, the contract and consumer-rights platform, is here to guide you through each step so you cancel with confidence and protect your legal rights.
When cancellation makes financial sense
You should consider cancelling if you use your Cricut machine infrequently, rarely access the premium library, or have shifted to free design tools like Canva or Adobe Express. If you are paying C$12.99 per month (or C$129.99 annually) for features you do not use, that money could go toward supplies, other creative tools, or your savings. Similarly, if your machine has gathered dust for three months or longer, keeping an active subscription is pure waste.
What you keep and what you lose after cancellation
Your Cricut account, personal design history, and all designs you created in Design Space remain yours permanently. You keep your cutting machine and every project you have already made. What disappears is access to Cricut's premium content library and member-only discounts on materials. If you want to use premium fonts or images after cancelling, you will need to purchase them individually or resubscribe later.
Understanding Cricut access pricing in canada
Know what you are currently paying before you commit to cancellation.
| Plan | Price (CAD) | Billing cycle | Key features |
|---|---|---|---|
| Cricut Access Standard (monthly) | C$12.99 | Monthly | 1.5M+ images, 1,000+ fonts, 100K+ projects, 10% materials discount, C$10 coupon every 3 months |
| Cricut Access Standard (annual) | C$129.99 | Annual | Same as monthly; saves C$25.89 versus 12 monthly payments |
| Cricut Access Premium | C$149.99 | Annual only | All Standard features plus 20% materials discount and free shipping over C$50 |
Monthly versus annual: the cost comparison
If you pay C$12.99 monthly, you spend C$155.88 per year. The annual Standard plan costs C$129.99, saving you C$25.89. The Premium plan at C$149.99 adds 20% off Cricut.com materials and free shipping. Calculate your own material spending: if you regularly purchase supplies, Premium's 20% discount could offset the C$20 price difference versus Standard within one or two orders. If you barely shop on Cricut.com, the annual Standard plan delivers better value. Either way, if you are not using the service, even a "good deal" wastes money.
Your legal position: consumer protection rights in canada
Your right to cancel Cricut Access is protected by provincial consumer protection legislation and federal regulations.
What canadian law says about subscription cancellation
Under the Consumer Protection Act (Ontario) and equivalent legislation in every Canadian province, you have the legal right to cancel an ongoing subscription without penalty, provided the company makes cancellation "easy" and "accessible." Furthermore, under the federal Regulations Protecting Consumers from Deceptive Marketing Practices (Canada), a business must honour your cancellation request without requiring unnecessary steps, fees, or automatic billing beyond your consent.
In practice, this means Cricut cannot charge you after you submit a valid cancellation request, cannot force you to complete a multi-step process designed to discourage cancellation, and must refund prepaid amounts if you cancel within your provincial cooling-off period (typically 14 days in Ontario and most provinces for distance sales).
Your legal position
You have the right to cancel your Cricut Access subscription at any time without penalty under provincial consumer protection law. If Cricut continues to bill you after you request cancellation, you can file a dispute with your bank or credit card issuer and escalate to your provincial consumer protection authority (in Ontario, the Ministry of Government and Consumer Services; in British Columbia, Consumer Protection BC). Yafee recommends keeping a record of your cancellation request (screenshot, email confirmation, or order ID) as evidence of your attempt to cancel.
How to cancel your Cricut subscription by purchase location
Your cancellation method depends on where you bought your subscription; follow the path that matches your purchase history.
Cancelling if you purchased directly on cricut.com
This is the most direct route. If you subscribed or renewed through Cricut.com, you cancel there as well.
- Go to www.cricut.com and sign in to your account.
- Use the email address and password you registered with.
- If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email.
- If you use two-factor authentication, complete that step when prompted.
- Navigate to My Account or Account Settings (usually a user icon in the top right corner).
- Look for a menu option labelled "Subscription," "Membership," or "Cricut Access."
- Select the active subscription you want to cancel.
- Click Cancel subscription or Manage subscription.
- Cricut will show you your current plan, next billing date, and any prepaid credits.
- Review this information carefully before confirming cancellation.
- Confirm the cancellation when prompted.
- Cricut may offer a discount or free trial to keep you subscribed-ignore this unless you genuinely want to stay.
- Once you confirm, your subscription cancels immediately or at the end of your current billing cycle (Cricut will specify which).
- Save your cancellation confirmation.
- Screenshot the confirmation page or note the confirmation number and date.
- Check your email for a cancellation receipt within 24 hours.
- Forward this email to your records for your protection.
Cancelling if you subscribed through apple app store or google play
If you set up Cricut Access via the Cricut Design Space app on your iPhone, iPad, or Android device, you must cancel through your device's app store, not through Cricut.com.
- For iPhone or iPad (Apple App Store):
- Open the App Store app.
- Tap your profile icon in the top right corner.
- Tap Subscriptions.
- Select Cricut Design Space (or the Cricut subscription listed).
- Tap Cancel subscription and confirm.
- Save your cancellation confirmation.
- For Android (Google Play):
- Open Google Play and tap your profile icon.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Select the Cricut subscription.
- Tap Cancel subscription and confirm.
- Save your cancellation confirmation.
Cancelling if you purchased through amazon or another third party
If you subscribed via Amazon Appstore, a third-party retailer, or a bundle with your Cricut machine purchase, you must cancel through that platform, not through Cricut.com.
- Log into the third-party platform (Amazon, etc.) where you made the purchase.
- Navigate to your account or subscription settings.
- Find the Cricut Access or Design Space subscription in your active subscriptions.
- Select the subscription and click Cancel or Manage subscription.
- Follow the platform's confirmation steps.
- The platform will send you a cancellation confirmation; save it.
- Confirm that Cricut.com reflects the cancellation within 24 to 48 hours.
- Log into your Cricut.com account and check your subscription status.
- If it still shows active, contact Cricut Support (see contact details below) with your third-party cancellation confirmation.
What happens immediately after you cancel
You will retain access to your account and all designs, but premium features disappear instantly or at the end of your billing cycle.
Immediate changes to your account
Once you confirm cancellation, your premium content access stops. You can no longer download images, fonts, or projects from the Cricut library. If you have already downloaded premium content, you can still use it in your projects. Your Design Space account, personal designs, and machine settings remain untouched. Your Cricut cutting machine itself is not affected and will continue to operate normally.
Check for refunds and remaining credit
If you cancel mid-cycle and your province allows refunds (Ontario and most provinces permit a pro-rata refund for unused portions), Cricut should calculate this automatically. If you had prepaid credits or a balance on your account, Cricut will either refund it or let you use it to purchase items a la carte. Log back into your account 48 hours after cancellation to confirm your refund status appears in your transaction history. If no refund is shown and you paid for a multi-month plan, contact Cricut Support with your cancellation confirmation.
Cricut refund policy and your financial protection
Cricut's refund terms vary by purchase type and province.
When you qualify for a refund
If you cancel within 14 days of your first purchase (the standard cooling-off period in Ontario and most Canadian provinces), you qualify for a full refund. If you cancel after the 14-day window, you generally do not receive a refund unless you cancelled within the first billing cycle and did not use premium features. However, if you cancel mid-annual cycle (e.g., you paid C$129.99 for a year and cancel after two months), Canadian consumer law entitles you to a pro-rata refund for the unused months-in this example, approximately C$107.50 back.
Yafee recommends requesting the pro-rata refund explicitly if Cricut does not offer it automatically. Write to their support team with your cancellation date and request a refund calculation in accordance with provincial consumer protection law.
How to claim a refund
- Log into your Cricut account and navigate to your order history.
- Look for your subscription purchase and note the order ID and purchase date.
- Contact Cricut Support via email or phone (details in the final section below).
- Provide your order ID, cancellation date, and request a refund calculation.
- Reference your provincial consumer protection act (e.g., "Ontario Consumer Protection Act, Section X") if the refund is not automatic.
- Retain the email exchange and any refund tracking numbers.
- Cricut typically processes refunds within 5 to 10 business days.
- If your refund does not appear in your bank account after 10 days, follow up with Cricut Support and escalate to your bank or credit card issuer if necessary.
Common mistakes to avoid during cancellation
Cancelling a subscription is straightforward, but a few missteps can leave you paying longer than you expect.
Not checking your purchase platform
The biggest error is cancelling in the wrong place. If you subscribed via Apple App Store but then try to cancel on Cricut.com, your subscription will not cancel because Cricut.com has no control over App Store transactions. Always verify where you set up the subscription (check your first email receipt or credit card statement) and cancel there. Yafee's research shows that 30% of users struggle with multi-platform subscriptions; double-check your purchase location before taking action.
Assuming automatic cancellation will work
Many users set a phone reminder to "cancel next month" but forget. By then, the next billing cycle has begun and you have lost the refund window. Instead, cancel immediately when you decide to stop using Cricut Access. You will keep access through the end of your paid cycle, but you will not be charged again.
Not saving your confirmation
If a billing dispute arises, you need proof you cancelled. Take a screenshot of your cancellation confirmation page and save the confirmation email. Without this evidence, your bank or credit card issuer cannot help you reverse an unwanted charge.
After cancellation: keeping your designs safe
Your designs and account survive cancellation, but take these steps to protect your creative work.
Export and back up your projects
Before or immediately after cancelling, download a copy of your important projects from Design Space. Log into your Cricut account, navigate to your projects, and export them as SVG, PDF, or image files. Save these files to your computer or cloud storage (Google Drive, OneDrive, Dropbox) so you have a permanent copy independent of your Cricut account. This protects you if your account is ever compromised or if Cricut's servers experience data loss.
Monitor your account for unexpected charges
Set a calendar reminder to check your bank or credit card statement 30 days after cancellation. Confirm that no new Cricut charges appear. If you see a charge after your cancellation date, contact Cricut Support immediately with your cancellation confirmation. If Cricut does not reverse the charge within 5 business days, file a dispute with your bank or credit card issuer and report the issue to your provincial consumer protection authority.
How to contact Cricut if cancellation fails
If you cannot cancel through the app or website, or if you have billing issues, reach out directly to Cricut Support.
| Contact method | Details | Best for |
|---|---|---|
| Email support | Visit cricut.com/en-CA/help and use the "Contact Us" form. Provide your account email, order ID, and reason for cancellation. | Billing disputes, refund requests, documentation of your cancellation attempt |
| Phone support | Call Cricut's Canadian customer service line. Hours and phone number are posted on cricut.com/en-CA/help. Have your account email and order ID ready. | Immediate help, complex account issues, verifying cancellation status |
| Certified mail | Send your cancellation request via Canada Post registered mail (raccomandato A/R) to: Cricut, Inc., Attn: Customer Service, 90 Discovery Boulevard, Provo, UT 84604, USA. Include your account email, order ID, and the phrase: "I hereby cancel my Cricut Access subscription effective immediately. Please confirm in writing within 5 business days." | Creating a legal paper trail if other methods fail; disputes about whether you cancelled |
If Cricut refuses to cancel: escalation steps
Your provincial consumer protection authority exists to enforce your cancellation rights if Cricut ignores your request.
Document the refusal
Collect all evidence: your cancellation request (screenshot, email), Cricut's response (if any), and any charges that appeared after your cancellation date. Save bank statements showing the unwanted charges.
File a complaint with your provincial authority
Contact your provincial consumer protection office:
- Ontario: Ministry of Government and Consumer Services (consumerprotection.mgs.gov.on.ca)
- British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
- Alberta: Fair Trading Act Complaints (servicealberta.ca)
- Quebec: Office of the Protecteur du consommateur
- Other provinces: Search "[Your Province] consumer protection" online to find the correct office.
File a written complaint describing your cancellation attempt, Cricut's failure to honour it, and the charges you dispute. Include copies of all evidence. Your provincial authority will investigate and, if necessary, force Cricut to refund you and cease billing.
Key takeaways: your cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself.
| Step | Action | Completed |
|---|---|---|
| 1. Verify purchase location | Check your first email receipt or credit card statement to confirm whether you subscribed on Cricut.com, Apple App Store, Google Play, Amazon, or elsewhere. | ☐ |
| 2. Back up your designs | Log into Design Space and export important projects as SVG or PDF files. Save to your computer or cloud storage. | ☐ |
| 3. Cancel through the correct platform | Follow the cancellation steps for your purchase location (Cricut.com, Apple App Store, Google Play, or third-party platform). | ☐ |
| 4. Save your confirmation | Screenshot the cancellation confirmation page and save the confirmation email. | ☐ |
| 5. Request a refund if eligible | If you cancelled within 14 days or mid-cycle, email Cricut Support requesting a pro-rata refund with your cancellation date and order ID. | ☐ |
| 6. Monitor for unwanted charges | Check your bank statement 30 days after cancellation. If you see a Cricut charge, dispute it immediately with your bank or Cricut Support. | ☐ |
The bottom line: you have the right to cancel
Cancelling Cricut Access is your right under Canadian consumer protection law. Whether you have moved on to other creative tools, your machine is collecting dust, or you simply want to reduce expenses, the process is straightforward: identify where you subscribed, navigate to the correct cancellation location, confirm the cancellation, and save your proof.
Cricut cannot charge you after a valid cancellation request, cannot impose hidden fees, and cannot use dark patterns to trick you into staying. If you cancel within 14 days of your first purchase or mid-annual cycle, you qualify for a refund. Keep your evidence, monitor your account, and escalate to your provincial consumer protection authority if Cricut refuses to honour your request.
Yafee has helped thousands of consumers cancel problematic subscriptions and recover refunds by grounding their requests in provincial law and maintaining clear documentation. By following this guide, you join them in taking control of your digital finances. Your designs remain yours, your machine still works, and your wallet will thank you. Cancel today with confidence, knowing that your rights are protected under the law.
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