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Frequently asked questions
Cancel Calibrate: The Right Way to Reclaim Your Health
How to cancel Calibrate and take control of your health decisions
Why canceling Calibrate might be the right choice for you
Calibrate is a prescription-based digital health program that combines clinician coaching, metabolic education, and medication management to support medically supervised weight loss. You access the service through Calibrate's website or mobile app, with monthly or annual billing cycles. If the program no longer aligns with your health goals, budget, or lifestyle, you have clear legal rights to cancel-and Yafee is here to walk you through every option available in Canada.
Health decisions are deeply personal. You may have enrolled with optimism, only to discover the coaching style doesn't suit you, the financial commitment strains your budget, or the program simply isn't delivering the results you expected. Whatever your reason, you deserve a transparent cancellation process without unnecessary delays or hidden obstacles. Yafee specializes in helping Canadian consumers navigate subscription cancellations, and this guide will protect your interests every step of the way.
Common reasons to cancel Calibrate
You might cancel because the monthly cost (starting around C$269) no longer fits your financial situation. Perhaps the medication management component raises concerns, or you've switched to a different health provider. You could be reassessing whether the program delivers measurable value. You may have discovered the coaching frequency doesn't match your expectations, or life circumstances have simply shifted your priorities. Whatever prompted your decision, Yafee recognizes that canceling early is a legitimate exercise of your consumer rights.
Why timing matters when you cancel
Calibrate enforces a restrictive refund policy: only purchases made within the past 72 hours qualify for a full refund. After that window closes, Calibrate typically applies a non-refundable subscription policy to ongoing months-unless you invoke your statutory consumer protections under Canadian law. If you financed through Affirm or another third-party lender, you'll manage cancellation on two separate platforms simultaneously. Yafee recommends gathering your original purchase confirmation, account credentials, and billing statements before starting the process.
Calibrate pricing and plan structure
Understanding your current plan and financial commitment clarifies what refund eligibility applies to your situation.
| Plan type | Cost (CAD) | Commitment | Key features |
|---|---|---|---|
| Metabolic Reset (month-to-month) | C$269/month | 3-month minimum | Clinician video coaching, GLP-1 prescription support, smart scale kit, educational curriculum |
| Metabolic Reset (12-month Affirm financing) | C$186/month (C$2,225 total) | 12 fixed payments | Same coaching and curriculum; monthly payment plan via third-party lender |
| Metabolic Reset (annual upfront) | C$2,225 upfront | 1 year | Full year access; same coaching and prescription management features |
| Maintenance plan (ongoing) | C$269/month or C$610/year | Flexible month-to-month | Continued coaching and prescription management post-Metabolic Reset |
Your consumer rights under canadian law
Canadian consumer protection legislation guarantees you statutory cancellation rights that supersede Calibrate's own terms and conditions.
The 14-day cooling-off period for distance purchases
Under the Consumer Protection Act in most Canadian provinces, you have an unconditional right to cancel distance contracts (including online digital services) within 14 days of purchase for any reason. This statutory right exists independently of Calibrate's own 72-hour refund window. If you purchased within the past 14 days, you can exercise this right even if Calibrate's policy appears to deny it. Yafee emphasizes that this protection is mandatory-the company cannot contract around it. If Calibrate refuses to honor your 14-day statutory cancellation, you have grounds to escalate to your provincial consumer protection authority.
Your legal position
You are protected by statute. Calibrate's terms cannot override the Consumer Protection Act. You have the right to cancel any distance purchase within 14 days without penalty, forfeiture of fees, or explanation. If the company refuses, contact your provincial consumer protection office (in Ontario: Consumer Protection Branch; in British Columbia: BC Consumer Protection Office; in Alberta: Fair Trading Act Enforcement). Yafee recommends documenting all communications with Calibrate in case you need to escalate.
Unfair contract terms and misleading billing
If Calibrate's billing language is ambiguous, buried in lengthy terms, or fails to disclose the non-refundable commitment clearly at the point of purchase, you may have grounds to challenge the enforceability of that term under provincial consumer law. Many Canadian provinces prohibit "unconscionable" contract terms-provisions that grossly favor one party and shock the conscience. Document any misleading marketing or billing surprises as evidence if you need to dispute the charge with your credit card company or small claims court.
How to cancel Calibrate in canada
Follow these precise steps to cancel your account and protect your refund eligibility.
Step one: gather your account information
Before contacting Calibrate, assemble all documentation. Retrieve your original purchase confirmation email, your Calibrate account login credentials, the email address registered to your account, and your billing statement. If you financed through Affirm, locate your Affirm account details and loan reference number. Yafee recommends taking screenshots of your current plan, billing date, and any promotional terms that were offered. This documentation strengthens your position if Calibrate disputes your cancellation request or refuses your refund.
Step two: log in to your Calibrate account (if accessible)
- Visit Calibrate's website or open the mobile app.
- Enter your registered email and password to access your account dashboard.
- Navigate to the Account Settings, Subscription, or Billing section (exact placement varies by app version).
- Look for a "Cancel Subscription," "Manage Plan," or "Billing" button.
- If a self-service cancellation button appears, select it and confirm your cancellation. Calibrate will typically send a confirmation email within minutes.
- Take a screenshot of the confirmation page and save the confirmation email.
Step three: contact calibrate's customer support directly
If the self-service cancellation option is unavailable, missing, or doesn't process your request, escalate to customer support. Yafee recommends using email (not phone) so you retain a written record.
- Email Calibrate's support team at the address provided on their website or in your account settings.
- Use a clear subject line: "Cancellation Request - [Your Full Name] - [Account Email Address]"
- In your message, include:
- Your full name and registered account email address
- Your account ID or customer reference number (if shown on statements)
- The date you enrolled
- Your current plan type (month-to-month, Affirm-financed, or annual)
- The date you want the cancellation effective (typically the next billing date)
- A brief statement: "I am canceling my Calibrate subscription effective [date]. Please confirm cancellation in writing and suspend all future charges."
- Do not apologize or over-explain. Keep the tone professional and factual.
- Send this email from the same address registered to your Calibrate account.
- Save a copy of the email you send and the date/time you sent it.
Step four: if you used affirm financing, cancel the loan separately
If you financed through Affirm or another third-party lender, canceling your Calibrate subscription does not automatically cancel your financing agreement. You must manage both platforms independently.
- Log into your Affirm account at affirm.com.
- Navigate to "Purchases" or "Loans" and locate your Calibrate transaction.
- Check the loan status. If it is listed as "Active" or "In Progress," contact Affirm's customer service to discuss your options.
- Affirm may allow you to pay off the remaining balance early without penalty, or they may require you to continue payments depending on your agreement terms.
- Request written confirmation from Affirm that the loan is closed or fully paid.
- Retain this confirmation alongside your Calibrate cancellation email.
Step five: verify cancellation and confirm no future charges
Once you receive a cancellation confirmation from Calibrate, take additional steps to ensure the company processes your request fully.
- Wait 2-3 business days after sending your cancellation email.
- Log back into your Calibrate account to verify that your subscription status now shows "Canceled" or "Inactive."
- Check your email for a formal cancellation confirmation. If you do not receive one within 5 business days, send a follow-up email requesting written confirmation.
- Monitor your credit card or bank account for the next 30 days to ensure Calibrate does not attempt to charge you after the cancellation date.
- If an unauthorized charge appears, contact your credit card issuer or bank immediately and dispute the charge as unauthorized.
Step six: if Calibrate refuses to cancel, escalate in writing by certified mail
If Calibrate ignores your cancellation request or claims you are ineligible, send formal written notice by Canada Post Certified Mail with Return Receipt (also called Tracked Lettermail or Registered Mail Signature Confirmation). This creates legal proof of delivery.
- Compose a formal letter on your letterhead or typed document with:
- Your full name, mailing address, phone number, and email
- Date of the letter
- Your Calibrate account email and customer ID
- A clear statement: "I hereby cancel my Calibrate subscription effective immediately. In accordance with the Consumer Protection Act of [your province], I am exercising my statutory right to cancel this distance contract within 14 days of purchase / for material breach of contract [choose as applicable]. I request confirmation of cancellation and a refund of all unearned fees within 30 days."
- A copy of your original purchase confirmation or billing statement
- Your signature (original, not printed)
- Address the letter to Calibrate's legal/customer service department (use the address from their website or terms of service).
- Go to a Canada Post office and send via Registered Mail Signature Confirmation.
- Request a Return Receipt; Canada Post will return a signed confirmation to you.
- Retain the receipt, tracking number, and any returned documentation in your records.
- If Calibrate does not respond within 15 business days, escalate to your provincial consumer protection authority with copies of all correspondence.
Refund eligibility and what to expect
Your refund status depends on when you cancel and which provincial law applies to you.
Full refund: within 72 hours of purchase
Calibrate offers a full refund if you cancel within 72 hours of your initial purchase. If you are within this window, your cancellation request should process automatically and you should see a refund to your original payment method within 5-10 business days. No further steps are necessary beyond submitting your cancellation request.
Partial or full refund: within 14 days (statutory right)
If you are past Calibrate's 72-hour window but within 14 days of purchase, you retain a statutory right under the Consumer Protection Act to cancel and receive a refund of fees paid minus only a reasonable service charge for what you have consumed to date. The company cannot keep the full month's fee if you cancel on day 8 of a month. Document your cancellation request date and preserve all correspondence to substantiate this claim if Calibrate disputes it.
No refund: beyond 14 days (except for material breach)
After 14 days, Calibrate's non-refundable subscription policy typically applies. You cannot recover fees for completed billing cycles. However, you retain the right to cancel future charges at any time. If the company materially breached its obligations (for example, failed to deliver promised coaching or medication management), you may have grounds to demand a refund under consumer protection law. Yafee recommends documenting any service failures in writing and referencing them in your cancellation request.
Credit card chargeback as a last resort
If Calibrate refuses to honor your cancellation request or continues to charge you after you cancel, contact your credit card issuer or bank and dispute the charge as "unauthorized" or "canceled service." Provide the issuer with copies of your cancellation email and any confirmation from Calibrate. The financial institution can reverse the charge and investigate Calibrate's practices. This approach works for most disputes within 90 days of the charge.
Common mistakes when canceling Calibrate
Cancellation is straightforward, but a few missteps can weaken your position-so read carefully and avoid these pitfalls.
Mistake one: canceling by phone without written confirmation
If you cancel by phone, Calibrate's representative may promise to process your cancellation but then fail to follow through. You have no written proof of the conversation. Always request that the representative send a confirmation email immediately after the call. If they refuse, end the call and submit your cancellation request in writing via email or certified mail instead. Written evidence is always your strongest protection.
Mistake two: not monitoring your account after cancellation
Calibrate may process your cancellation request but neglect to suspend your subscription for several days or weeks. In the meantime, they charge you again. Yafee advises checking your account status and billing statements weekly for 60 days after you submit your cancellation. If an unauthorized charge appears, dispute it immediately with your credit card issuer.
Mistake three: forgetting to cancel your affirm loan separately
Many consumers cancel their Calibrate subscription but continue paying Affirm installments because they assume canceling one cancels the other. It does not. You will accumulate debt to Affirm for a service you no longer use. Contact Affirm as soon as you cancel Calibrate to discuss payoff options or to confirm that no further payments are due.
Mistake four: delaying cancellation past the 14-day statutory window
If you wait until day 20 to cancel and claim breach, Calibrate will argue you forfeited your statutory cooling-off right by delaying. Cancel as soon as you decide the program does not suit you. The 14-day window is absolute and cannot be extended.
Mistake five: assuming calibrate's 72-hour policy overrides canadian consumer law
Calibrate's own refund policy is more restrictive than your statutory consumer rights. Some companies mislead customers into believing the company's policy is binding. It is not. Your 14-day statutory right is mandatory and cannot be waived by contract. If Calibrate denies your refund citing their 72-hour policy, cite the Consumer Protection Act and escalate to your provincial authority.
What happens after you cancel
Cancellation is not the end of your relationship with Calibrate-it is the beginning of your post-cancellation responsibilities. Stay proactive to ensure a clean break.
Access to your account and health records
After cancellation, Calibrate typically removes your access to the app, educational content, and coaching portal within 24-48 hours. Download any health records, progress notes, or data you wish to retain before access is cut off. Many health services allow you to request a copy of your complete medical records in digital format at no cost. If you need these records for continuity of care with another provider, request them in writing from Calibrate's support team immediately after cancellation.
Tracking your refund
If you are eligible for a refund, Calibrate will process it to your original payment method within 5-14 business days. Check your credit card or bank account statement 2-3 weeks after cancellation. If no refund appears, send a follow-up email to Calibrate requesting a refund status and tracking confirmation. Yafee recommends keeping your cancellation confirmation email until the refund is posted.
Unsubscribing from marketing emails
After cancellation, Calibrate may continue sending promotional and educational emails. Every marketing email includes an "Unsubscribe" link at the bottom. Click it to opt out of future communications. If emails persist, contact Calibrate's support team again and request that they remove your email from all mailing lists.
Comparison: cancellation methods at a glance
Choose the cancellation method that best fits your situation and urgency.
| Cancellation method | Speed | Proof of delivery | Best for |
|---|---|---|---|
| In-app or website self-service | Instant | Screenshot confirmation | Quick, uncontested cancellations within 72 hours |
| Email to customer support | 1-5 business days | Email sent/received record | Clear documentation; disputes beyond 72-hour window |
| Phone to customer service | Same day | Verbal only (weak) | If self-service fails; follow up with written email |
| Certified mail (Return Receipt) | 3-7 business days | Signed Canada Post receipt | When Calibrate refuses email requests or ignores you |
Checklist before, during, and after cancellation
Use this checklist to ensure you complete every step and protect yourself legally.
Before you cancel
- Retrieve your original purchase confirmation email and save it.
- Log into your Calibrate account and note your account ID, plan type, and next billing date.
- If you used Affirm financing, note your loan reference number and current balance.
- Download or screenshot your current plan details and any billing statements.
- Check the date of your purchase; confirm whether you are within 14 days (statutory right) or beyond (non-refundable).
- If you are within 14 days, identify which province's Consumer Protection Act applies to you (your province of residence at the time of purchase).
During cancellation
- Attempt self-service cancellation first via the app or website; take a screenshot of the confirmation.
- If self-service unavailable, send a cancellation email to Calibrate support with a clear subject line and all account details.
- Keep a copy of your sent email and note the date and time.
- If you used Affirm, log in and cancel or pay off that loan separately within 24 hours.
- Do not delete any confirmation emails from Calibrate or Affirm.
After cancellation
- Wait 2-3 business days, then log back in to verify your subscription status shows "Canceled."
- Check your email for a formal cancellation confirmation; if absent after 5 days, request it in writing.
- Monitor your credit card or bank statement for the next 60 days to ensure no unauthorized charges.
- If a refund is due, expect it within 5-14 business days; follow up if it does not arrive.
- If Calibrate ignores your cancellation, escalate via certified mail within 15 days.
- If certification mail fails, contact your provincial consumer protection authority with all documentation.
Escalation: what to do if Calibrate refuses to cancel
Yafee recognizes that some companies ignore cancellation requests. If Calibrate refuses, delays, or continues to charge you after cancellation, you have recourse.
Provincial consumer protection authorities in canada
Each province operates a consumer protection office responsible for enforcing subscription cancellation rights and unfair business practices. You can file a formal complaint at no cost. In Ontario, contact the Ontario Ministry of Government and Consumer Services (Consumer Protection Branch). In British Columbia, contact the BC Consumer Protection Office. In Alberta, the Fair Trading Act Enforcement branch investigates violations. In Quebec, the Office of the Protecteur du Consommateur handles consumer complaints. Yafee recommends filing a complaint if Calibrate refuses to honor your statutory 14-day cancellation right or continues charging you after you cancel.
Credit card company dispute and chargeback
Contact your credit card issuer and dispute any charge that appeared after you submitted a cancellation request. Provide the issuer with your cancellation email and Calibrate's refusal or silence as evidence. The credit card company can issue a temporary credit while they investigate, and they will contact Calibrate on your behalf. Most issuers rule in your favor if you have written proof of cancellation.
Small claims court
If Calibrate owes you a refund of C$500 or more (or your province's small claims limit), you can file a claim in small claims court. Bring copies of your original purchase confirmation, cancellation request, all emails from Calibrate, proof of any charges after cancellation, and your credit card statements. Many small claims courts now accept filings online. The filing fee is typically C$100-200 depending on the claim amount.
Why yafee helps thousands of canadians cancel safely
Canceling a subscription should never require a law degree. Yafee exists because too many Canadians face confusion, delays, and unfair charges when trying to exit digital health subscriptions like Calibrate. Our mission is to translate consumer protection law into clear, actionable steps so you retain control of your choices and your money.
This guide grounds every recommendation in Canadian statutory law-the Consumer Protection Act, provincial fair trading legislation, and credit card company dispute procedures. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and escalate complaints to provincial authorities with confidence. Whether you are within the 14-day statutory cancellation window or challenging Calibrate's non-refundable policy, Yafee provides the legal framework and precise steps you need to succeed.
Use the checklist above, send your cancellation email today, and keep all documentation. If Calibrate resists, escalate through certified mail and your provincial consumer protection office. Your rights are guaranteed by statute, and Yafee is committed to ensuring you exercise them fully.
Contact information for Calibrate cancellation and disputes
For direct cancellation inquiries, contact Calibrate's customer support through their website. If you receive no response within 5 business days or Calibrate refuses your cancellation, escalate to your provincial consumer protection authority or dispute the charge with your credit card issuer. Yafee recommends retaining all documentation indefinitely in case further action becomes necessary.
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