Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Borrowell, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Borrowell in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Borrowell
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Borrowell subscription with zero hassle
1
Fill in the form
Give us your details and those of your Borrowell subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Borrowell. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Borrowell refuses your cancellation.
Frequently asked questions
Cancel Borrowell: The Right Way
How to cancel Borrowell and keep control of your credit-building journey
Understanding Borrowell and when cancellation makes sense
Borrowell is a Canadian fintech platform that provides free weekly credit score updates, detailed credit reports, and personalized recommendations for financial products. If you choose to upgrade, Borrowell offers three paid subscription tiers: Credit Builder (which creates reported payment history and costs $10 per month), Rent Advantage (which reports your rent payments to Equifax Canada for $5 monthly), and Borrowell Boost (which adds bill forecasting and account monitoring for $4.99 monthly).
You might decide to cancel Borrowell because you have reached your credit-building goals, discovered a competitor better suited to your needs, want to reduce subscription expenses, or simply no longer use the platform. Whatever your reason, Yafee has guided thousands of Canadian consumers through the cancellation process to ensure they stop paying for services they do not need. This guide walks you through every step and protects you from the most common pitfalls.
Why canadians typically cancel Borrowell
Your credit score may have improved enough that you no longer need weekly monitoring. You might have switched to managing credit directly through your bank. Some users discover they signed up for multiple paid plans simultaneously and now want to streamline expenses. Others find that the monthly fees do not align with their budget or the results they expected. Yafee research shows that users who cancel often wish they had audited their subscriptions sooner-recognizing that not every tool serves your situation indefinitely is a sign of smart financial decision-making, not failure.
The critical risk before you cancel
Your biggest danger is cancelling your account without first deactivating your paid subscriptions. If you have Credit Builder, Rent Advantage, or Borrowell Boost active, those plans will continue charging your payment card even after your account is deleted. Account deletion does not automatically stop recurring charges. You must cancel each paid plan separately within the app or browser before removing your account entirely. Yafee emphasizes this point because thousands of consumers accidentally continue paying for services they intended to drop.
Borrowell pricing breakdown and what you are paying for
Before you proceed with cancellation, understand exactly what each paid plan costs and whether you are subscribed to multiple services simultaneously.
| Plan name | Monthly cost (CAD) | Billing cycle | What you receive |
|---|---|---|---|
| Borrowell core (free) | $0 | Ongoing | Weekly credit score updates, credit reports, product recommendations |
| Credit Builder | $10.00 | Monthly (36-month term) | Reported payment history; $240 returned after 36 months |
| Rent Advantage | $5.00 | Monthly | Rent payment reporting to Equifax Canada |
| Borrowell Boost | $4.99 | Monthly | Bill forecasting and chequing account monitoring |
| All three paid plans combined | $19.99 | Monthly | All services bundled |
All prices are in Canadian dollars and reflect publicly available rates as of this publication date. Promotional pricing or regional variations may apply to your account. If you are subscribed to all three paid plans, you are spending approximately $240 annually. Even a single paid plan adds up quickly: Credit Builder alone costs $120 per year. Before cancelling, decide whether that investment is delivering the credit improvement you expected. If you decide to keep one plan while cancelling others, Yafee recommends auditing each subscription to ensure your remaining services match your actual financial goals.
Consumer protection rights under canadian law
Your cancellation rights are protected by provincial consumer protection legislation across Canada. Understanding your legal position ensures you enforce your rights if Borrowell resists your cancellation or continues charging after you request termination.
Your legal position
In Canada, consumer protection is primarily governed by provincial legislation. In Ontario, the Consumer Protection Act establishes that you have the right to cancel a subscription agreement at any time by providing notice to the service provider. The Act also requires that cancellation must be easy and no more difficult than the process of signing up. Under this framework, Borrowell must honour your cancellation request without additional fees, mandatory notice periods longer than 30 days, or barriers to account deletion. If Borrowell continues charging your account after you submit a cancellation request, you can file a complaint with the Ontario Attorney General's Consumer Protection Branch or the equivalent consumer protection authority in your province. Similar protections apply in British Columbia, Alberta, and all other Canadian provinces-each has its own consumer protection legislation that protects subscription cancellations.
Your rights if Borrowell refuses to cancel
If Borrowell refuses to process your cancellation or continues charging after you submit a termination request, you have escalation options. Contact your provincial consumer protection authority by name: the Ontario Attorney General's Consumer Protection Branch, the British Columbia Office of the Attorney General, or the equivalent body in your province. You can also dispute the charge with your credit card company or bank through the chargeback process. Yafee advises documenting all cancellation requests, responses, and unwanted charges-screenshots and email records become critical evidence if you need to escalate. Your bank or credit card issuer is obligated to investigate disputed charges and can reverse them if you prove you requested cancellation in writing.
How to cancel Borrowell in five essential steps
Follow this procedure in order to avoid the traps that catch most users and ensure your cancellation is permanent and charges cease.
Step 1: cancel all paid subscriptions before deleting your account
This is the most critical step. Your paid plans will continue charging you even after account deletion. You must deactivate each paid plan separately before removing your account.
- Open the Borrowell app on your phone or visit borrowell.com in your web browser
- Log in using your email address and password
- If you have forgotten your password, use the "Forgot password" link on the login screen
- Navigate to your Account Settings or profile menu
- In the app, tap the menu icon in the top-left or bottom-right corner
- On the web, click your account name or profile icon in the top-right
- Look for "Subscriptions," "Billing," or "Paid plans"
- You may see a section labeled "My memberships" or "Active plans"
- Click or tap to expand the list
- For each active paid plan (Credit Builder, Rent Advantage, Borrowell Boost), select "Cancel subscription" or "Unsubscribe"
- Borrowell will ask you to confirm the cancellation and may offer a discount to retain you-decline unless you genuinely want to keep the plan
- Complete the cancellation process for each plan separately
- Verify that all paid plans now display as "Cancelled" or "Inactive"
- Take a screenshot as proof that you cancelled the subscriptions on this date
Step 2: check your email for cancellation confirmation
Borrowell sends a confirmation email when you cancel each paid subscription. This email is your proof of cancellation and becomes important if disputes arise later.
- Check your primary email inbox for messages from Borrowell
- Look for subject lines like "Your subscription has been cancelled" or "Borrowell cancellation confirmation"
- Check your spam or promotions folder if the email does not appear in your main inbox
- Save or download these emails and file them securely
- Create a folder on your computer labeled "Borrowell cancellation" and store all confirmation emails there
- This documentation protects you if Borrowell charges your account after cancellation
- If you do not receive a confirmation email within 24 hours, log back into Borrowell and verify that the paid plans still show as cancelled
Step 3: delete your Borrowell account (optional but recommended)
Once all paid subscriptions are cancelled, you may delete your account entirely. This step is optional-you can keep your free account active for credit monitoring-but deleting removes your personal data from Borrowell's servers.
- Return to Account Settings in the Borrowell app or website
- Scroll down to find "Delete account," "Close account," or "Remove my data"
- This option may be at the bottom of the Account Settings page or under an "Advanced" or "Privacy" submenu
- Click or tap the delete option and confirm your choice
- Borrowell will warn you that this action is permanent and will erase your credit reports and payment history from the platform
- Confirm that you understand and want to proceed
- Your account will be deleted within 24 to 48 hours
- You will receive a final confirmation email
- Save this email as part of your cancellation documentation
Step 4: monitor your payment method for unauthorized charges
After you cancel, monitor your credit card or bank account to ensure no further charges appear from Borrowell. This vigilance protects you against billing errors or system glitches.
- Check your credit card or bank statement online for the next 60 days
- Log into your bank's mobile app or website weekly
- Search for any transactions labeled "Borrowell," "BRRWL," or similar variants
- If you see a charge after your cancellation date, document it immediately
- Take a screenshot of the transaction
- Note the exact date, amount, and description
- Contact Borrowell support within 30 days to dispute the charge
- Provide your cancellation confirmation email as proof
- Request an immediate refund
Step 5: dispute any unauthorized charges through your bank if needed
If Borrowell refuses to refund an unauthorized charge, escalate the dispute to your bank or credit card company.
- Contact your bank or credit card issuer by phone or online
- Provide them with your cancellation confirmation email and the screenshot of the unauthorized charge
- Explain that you cancelled all subscriptions and requested account deletion
- File a formal chargeback or dispute claim
- Your bank will investigate and reverse the charge if your claim is valid
- Most banks complete chargeback investigations within 30 to 60 days
- Keep all documentation in one folder for reference
- Store cancellation emails, screenshots, and bank correspondence together
- This record protects you if the dispute extends beyond the initial claim
Refund eligibility and what to expect after cancellation
Cancelling your Borrowell subscription does not automatically trigger a refund, but you may be eligible for one depending on your plan and province of residence. Understanding your refund rights prevents disappointment and ensures you pursue compensation if you qualify.
Refund rules for each Borrowell plan
Borrowell's refund policy varies by subscription type. If you cancel Credit Builder before the 36-month term ends, Borrowell typically does not refund the months you have already paid-you forfeit the unused portion. However, if you cancel within 14 days of your initial purchase, many provinces require Borrowell to honour a cooling-off period and issue a full refund. Rent Advantage and Borrowell Boost typically do not offer refunds for partial months-you lose any unused time in your billing cycle. Yafee recommends timing your cancellation to the end of your monthly billing cycle to minimize loss. If you are eligible for a refund under provincial consumer protection law and Borrowell refuses, file a complaint with your provincial consumer protection authority.
Timeline for refunds to appear in your account
If Borrowell approves a refund, expect the credit to appear in your bank or credit card account within 5 to 10 business days. Some banks display pending refunds immediately but hold the funds for up to 10 days before releasing them. If 14 days pass and you have not received the refund, contact Borrowell support with your cancellation confirmation email and request a status update. Yafee advises documenting the refund request date so you can prove you followed up if escalation becomes necessary.
Common cancellation mistakes to avoid
Cancellation errors can lead to unexpected charges and frustration, but most pitfalls are entirely preventable with the right knowledge. You now have the information to avoid them.
Mistake 1: deleting your account without cancelling paid subscriptions first
This is the most expensive error. Account deletion does not stop recurring charges. You continue paying for Credit Builder, Rent Advantage, or Borrowell Boost until you cancel those plans explicitly. Always deactivate paid subscriptions before deleting your account.
Mistake 2: failing to save cancellation confirmation emails
Cancellation emails are your proof that you requested termination on a specific date. If Borrowell charges you again or disputes your cancellation claim, these emails become critical evidence. File them in a secure folder and keep them for at least one year after cancellation.
Mistake 3: not monitoring your bank statement after cancellation
Billing errors happen. If you do not check your statement, you may not notice unauthorized charges for weeks. Set a phone reminder to review your account weekly for 60 days after cancellation.
Mistake 4: cancelling only one paid plan when you have multiple active subscriptions
Users often cancel Credit Builder but forget that Rent Advantage and Borrowell Boost are still charging. Log into Borrowell after cancellation and verify that all three paid plans display as inactive. Yafee has seen consumers lose hundreds of dollars because they cancelled incompletely.
After cancellation: what happens to your credit data
Once your account is deleted, Borrowell removes your personal data from its platform, but your credit history remains on file with Equifax Canada and TransUnion. Your credit score does not disappear-it continues to exist independently through the credit bureaus. If you previously used Rent Advantage or Credit Builder to report payments, those reported accounts remain on your credit file and continue benefiting your score even after Borrowell is deleted. This is actually positive: the credit-building effect of those payments persists after you leave the platform.
Borrowell contact information for cancellation disputes
If Borrowell refuses to honour your cancellation or continues charging after you submit a termination request, contact them directly before escalating to your provincial authority. Send all correspondence to the address below and keep a copy for your records.
| Contact method | Details |
|---|---|
| Mailing address for cancellation notices | Borrowell, 33 Yonge Street, Toronto, Ontario M5E 1G4, Canada |
| Support email | Contact through borrowell.com support portal |
| Phone support | Available through the Borrowell app or website |
| Provincial escalation (Ontario) | Ontario Attorney General Consumer Protection Branch |
If you send a cancellation notice by mail, use registered mail or a service that provides proof of delivery (such as Canada Post's Xpresspost with signature confirmation). Keep the receipt and tracking number as proof that Borrowell received your request. This documentation strengthens your position if you need to file a complaint with your provincial consumer protection authority.
Summary: your cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process correctly and protect yourself against ongoing charges.
| Task | Completed | Date |
|---|---|---|
| Cancel all paid subscriptions (Credit Builder, Rent Advantage, Borrowell Boost) | ☐ | ___________ |
| Save all cancellation confirmation emails to a secure folder | ☐ | ___________ |
| Delete your Borrowell account (optional) | ☐ | ___________ |
| Monitor your bank statement for unauthorized charges (60 days minimum) | ☐ | ___________ |
| Dispute any unauthorized charges with your bank if necessary | ☐ | ___________ |
Why yafee is your partner in subscription management
Cancelling Borrowell should be straightforward, but the reality is that millions of Canadian consumers struggle with subscription termination every year. Hidden charges, confusing interfaces, and lack of clear cancellation documentation leave people paying for services long after they intended to cancel. Yafee has helped thousands of Canadians navigate this exact scenario-identifying active subscriptions they had forgotten about, securing refunds for unauthorized charges, and filing complaints with provincial authorities when companies refused to honour cancellation requests. Yafee's expertise in contract law and consumer protection means you have a trusted resource to understand your rights, execute your cancellation properly, and escalate disputes if necessary. Whether you are cancelling Borrowell today or managing multiple subscriptions, Yafee empowers you to take control of your finances and enforce your consumer rights with confidence.