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Frequently asked questions
Cancel Authorify: The Right Way
How to cancel your Authorify subscription and reclaim control of your author publishing platform
Understanding Authorify and why authors choose to cancel
Authorify is a subscription-based software platform that provides authors with writing tools, publishing templates, training modules, and optional print-on-demand services. You pay either monthly or annually in Canadian dollars, with subscription tiers ranging from digital-only access to comprehensive book production packages.
Authors frequently decide to cancel because the monthly subscription costs (beginning at approximately $240 CAD equivalent) outpace their publishing schedule, the platform's workflow doesn't align with their writing process, or they have already achieved their publishing objectives. At Yafee, we recognize that understanding Authorify's cancellation framework protects you from unexpected charges and helps you make an informed decision before you commit further.
The core issue is straightforward: Authorify's terms impose strict cancellation penalties, unused credits forfeit immediately upon cancellation, and annual-billed-monthly contracts obligate you to complete all 12 payments even after you stop using the service. Many authors discover these restrictions only after they have already paid.
Common reasons authors cancel Authorify
You might cancel because your publishing timeline has slowed, the training content no longer matches your skill level, or your books have already launched and require no further platform support. Some authors find the print production add-ons prohibitively expensive or the turnaround time for done-for-you services incompatible with their deadlines.
Others face unexpected financial pressure and realize the platform's recurring costs drain resources faster than anticipated. A subset of authors discovers they have been locked into annual-billed-monthly contracts where cancelling the subscription does not halt your obligation to pay the remaining months.
Frequent misconceptions about Authorify cancellation
The most common error is assuming you can cancel an annual-billed-monthly contract without penalty. You cannot. Your subscription agreement obligates you to complete all 12 monthly payments regardless of when you terminate access.
A second trap: believing unused credits retain cash value or will refund to your payment method. They do not. The moment you cancel, all remaining credits vanish and you forfeit any balance. This policy differs sharply from refund-eligible services and catches authors off guard.
Your legal position under canadian consumer protection law
Canadian consumer protection law governs your rights when cancelling digital subscriptions.
Under the federal Consumer Protection Act and equivalent provincial legislation (including Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), you have the right to cancel a continuous subscription service within a reasonable timeframe, provided the service provider has made their cancellation process clearly accessible. Furthermore, the Competition Act prohibits unfair or deceptive cancellation practices.
Yafee advises that "hidden" cancellation barriers-such as burying the cancel button, requiring phone calls to proprietary numbers, or charging unauthorized fees-violate these standards. Your legal position is strong if Authorify makes cancellation deliberately difficult or continues charging after you request termination.
Your legal rights at cancellation
You have the right to cancel without penalty if you are still within a statutory cooling-off period (typically 14 days from purchase for digital services under federal rules, though some provinces extend this to 30 days). After this window closes, your cancellation rights depend on your contract terms and provincial law.
Importantly, if Authorify's cancellation process is not transparent or if the company continues charging your payment method after you request cancellation, you can escalate to your provincial consumer protection office or the Competition Bureau of Canada. Yafee recommends documenting every cancellation attempt and keeping proof of your request.
If Authorify fails to stop billing within 30 days of your cancellation request, you may dispute the charges with your credit card issuer or bank. This process, called a chargeback, allows your financial institution to investigate and potentially reverse unauthorized recurring payments.
What to do if Authorify continues charging after cancellation
Contact your bank or credit card provider immediately and request a chargeback or dispute. Provide your cancellation confirmation, screenshots, and any email correspondence showing you terminated the subscription. Your financial institution has 60 to 90 days to investigate and may refund the erroneous charges.
Simultaneously, submit a formal complaint to your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Superintendent of Real Estate. Yafee emphasizes that documenting the timeline of your cancellation request and all subsequent charges strengthens your position.
How to cancel your Authorify subscription using three methods
Yafee recommends selecting the method that provides you with the clearest written record of cancellation.
Method 1: cancel directly through your Authorify account dashboard
This option generates an immediate, timestamped confirmation inside your account and remains the fastest cancellation route.
- Sign in to your Authorify account using your registered email address and password.
- If you have forgotten your password, reset it via the login page before proceeding.
- Do not proceed until you can access your account fully.
- Navigate to the Billing, Plans and Billing, or Account Settings section of the dashboard.
- The exact label varies depending on your account interface version.
- Look for a section explicitly labeled "Subscription", "Current Plan", or "Billing Details".
- Locate your active subscription and select Cancel Subscription, Manage Plan, or Pause Subscription.
- Authorify may display a retention offer, discount code, or request your cancellation reason.
- Disregard retention offers unless the new terms genuinely alter your decision to cancel.
- Review the cancellation summary carefully, noting your final billing date and access timeline.
- For monthly plans: access terminates at the end of the current billing cycle.
- For annual plans: access continues through the paid year; the subscription simply does not renew.
- For annual-billed-monthly plans: cancellation halts future charges only after the 12-month commitment concludes.
- Click Confirm Cancellation or the equivalent button to finalize your request.
- Take a screenshot of the confirmation page immediately, including the date, time, and any reference or confirmation number.
- Note your account email and the date shown on the confirmation.
- Save this screenshot and any confirmation email Authorify sends to a secure folder for future reference.
- You may need this proof if billing disputes arise later.
Method 2: request cancellation by email
Email cancellation leaves a documented paper trail and is essential if the dashboard method fails or is unavailable.
- Locate Authorify's official support email address from their website's contact page or help centre.
- Do not use generic inbox addresses; find the dedicated cancellation or billing support email.
- Compose a clear, formal cancellation email using this template:
- Subject line: "Request for subscription cancellation and account termination"
- Body: State your full name, account email, current plan name, and request immediate cancellation effective today's date. Request written confirmation of the cancellation and your final billing date.
- Send the email from the address registered to your Authorify account.
- Use registered mail if you have a physical address for Authorify; some platforms require this for formal notice.
- Save a copy of the email you sent, including the timestamp and read receipt if available.
- If your email client does not offer read receipts, request one manually in your message.
- Wait for Authorify's written confirmation of your cancellation within five business days.
- If no response arrives within this window, escalate to your bank or provincial consumer protection office.
Method 3: cancel via registered mail (if necessary)
Use this method if Authorify ignores email requests or if you require formal legal notice.
- Prepare a formal cancellation letter stating your full name, account email, subscription plan, the date you wish the cancellation to take effect, and your request for written confirmation.
- Keep the letter brief, professional, and factual.
- Do not include emotional language or lengthy explanations.
- Address the letter to Authorify's official business address (obtain this from their website or corporate registration filings).
- Yafee recommends searching the company's incorporation record or privacy policy for the registered office.
- Send the letter via registered mail with a return receipt, which provides proof of delivery.
- This method costs slightly more but creates an unquestionable legal record of your cancellation request.
- Keep the receipt number and tracking information.
- Allow 10 to 15 business days for delivery and processing.
- Your cancellation is legally effective as of the date you mailed the letter, even if Authorify takes time to respond.
- If Authorify does not acknowledge receipt or continues charging after 15 days, file a complaint with your provincial consumer protection authority.
- Provide the registered mail receipt and tracking number as evidence of your formal cancellation request.
Understanding Authorify pricing and refund eligibility
Authorify's pricing structure determines whether you are eligible for a refund upon cancellation.
| Plan type | Billing cycle | Monthly cost (CAD) | Annual cost (CAD) | Refund on cancellation | Unused credits |
|---|---|---|---|---|---|
| Digital access | Month-to-month | $240 | N/A | Prorated refund possible within 14 days | Forfeit immediately |
| Digital access | Annual prepaid | $20 per month | $240 | Refund only if cancelled within 14 days | Forfeit immediately |
| Print production bundle | Annual billed monthly | $320 | $3,840 | No refund; 12-month commitment applies | Forfeit immediately |
| Premium publishing | Annual prepaid | $45 per month | $540 | Refund if cancelled within 14 days only | Forfeit immediately |
| Custom/enterprise | Custom terms | Variable | Variable | Subject to contract; negotiate directly | Subject to contract |
| Trial or promotional plan | Limited duration | $0 to reduced rate | N/A | No refund applicable | N/A |
When Authorify may refund your money
Authorify's refund policy is restrictive but not absolute. You may receive a full or partial refund if you cancel within 14 days of your initial purchase (the statutory cooling-off period under federal consumer law) and you have not substantially used the service.
If you paid for an annual plan upfront and cancel within this 14-day window, you are entitled to a prorated refund of the unused months. However, if you cancel after 14 days, Authorify typically retains the full payment and grants you continued access through your paid period rather than refunding unspent time.
Annual-billed-monthly contracts are the most restrictive: you remain obligated to pay all 12 months regardless of cancellation date. Yafee emphasizes that this is precisely why you must read your contract before committing.
How to request a refund from Authorify
If you believe you qualify for a refund, contact Authorify's billing support within 14 days of purchase.
- Send an email to Authorify's billing department stating your account email, the date of purchase, the plan you purchased, and your reason for the refund request.
- Reference the 14-day cooling-off period and cite the Consumer Protection Act of your province.
- Request confirmation of whether your refund qualifies and the timeline for processing.
- If Authorify denies your refund and you believe the denial violates consumer law, escalate to your provincial consumer protection office or contact your bank for a chargeback.
What happens immediately after you cancel
Cancellation takes effect at different times depending on your plan type.
For month-to-month subscriptions, your access typically terminates at the end of your current billing cycle (usually 30 days from cancellation). You can log in and download any documents, templates, or content you have created before this deadline. For annual prepaid plans, your access continues through the remainder of the paid year, but the subscription does not automatically renew when the year ends.
For annual-billed-monthly plans, cancellation halts future charges after the 12-month commitment period concludes. Your access remains active during those 12 months even though you have requested cancellation. This distinction confuses many authors and is a critical reason Yafee recommends reading your contract fully before signing.
Protecting your data after cancellation
Before your access terminates, export or download all your work.
- Log in to your account and locate your manuscripts, cover designs, publishing templates, and any training materials you wish to keep.
- Download these files to your computer or cloud storage service immediately.
- Some platforms allow bulk export; others require file-by-file download.
- Do not wait until your access expires; complete this process as soon as your cancellation is confirmed.
- Verify that all downloaded files open correctly and contain your complete work.
Monitoring your bank account after cancellation
Watch your credit card or bank statement for the next three billing cycles after you cancel.
Authorify should stop charging you on the date specified in your cancellation confirmation. If charges continue appearing after this date, contact your bank immediately to report unauthorized recurring billing. Provide your cancellation confirmation and the dates of the erroneous charges. Your financial institution can investigate and potentially reverse these charges through a dispute or chargeback process.
Common mistakes to avoid when cancelling Authorify
Cancellation is straightforward when you approach it methodically and avoid these frequent pitfalls.
Mistake 1: assuming you can cancel an annual-billed-monthly plan without penalty
This is the most expensive error authors make. Your subscription agreement explicitly obligates you to pay all 12 monthly instalments, regardless of cancellation date. Cancelling only stops charges after month 12 concludes. If you have paid nine months and cancel, you owe the remaining three months. Yafee strongly advises reviewing your contract before signing to understand this commitment.
Mistake 2: relying solely on pausing your subscription
Pausing your subscription temporarily is not the same as cancelling it. When you pause, charges resume automatically when the pause period ends unless you cancel explicitly. Always select "cancel" rather than "pause" if you intend to terminate permanently.
Mistake 3: failing to download your work before access expires
Once your access terminates, you may lose the ability to retrieve manuscripts, cover designs, and other materials you created on the platform. Authorify is not obligated to retain your work indefinitely after cancellation. Download everything immediately after you cancel.
Mistake 4: not keeping proof of cancellation
If Authorify continues charging you after cancellation and you cannot produce a screenshot or email confirmation of your cancellation request, your bank may deny your dispute claim. Screenshot the confirmation page and save any confirmation email Authorify sends.
Mistake 5: ignoring the 14-day cooling-off window
You have 14 days from purchase to cancel and receive a full refund under consumer protection law. After this window closes, Authorify rarely offers refunds. If you are uncertain about the service, request cancellation within this period and ask for a refund explicitly.
What to do if Authorify refuses to cancel or continues charging
Escalation is necessary if Authorify ignores your cancellation request or claims you are ineligible to cancel.
Step 1: escalate within Authorify
If the standard cancellation process fails, reply to your confirmation email or support ticket requesting escalation to a supervisor. Cite the consumer protection law of your province and state that you require immediate cancellation and confirmation. Allow five business days for a response.
Step 2: file a complaint with your provincial consumer protection authority
If Authorify does not respond or refuses to cancel, submit a formal complaint to your provincial consumer protection office.
- Ontario: Ministry of Government and Consumer Services (ontario.ca/business/consumer-protection)
- British Columbia: Office of the Superintendent of Real Estate (bceserv.gov.bc.ca)
- Alberta: Fair Trading Act (Alberta.ca/consumer)
- Other provinces: Contact your provincial ministry responsible for consumer affairs
Provide your cancellation request, screenshots, and communication with Authorify as supporting evidence. The consumer protection office can investigate and compel the company to honour your cancellation request.
Step 3: dispute charges with your bank or credit card company
If Authorify continues charging after you cancel, contact your financial institution and request a chargeback or dispute of the unauthorized recurring charges. Provide your cancellation confirmation and proof that charges continued despite your request. Your bank typically has 60 to 90 days to investigate.
Step 4: file a complaint with the competition bureau
If Authorify uses unfair or deceptive cancellation practices (such as hiding the cancel button, requiring unnecessary phone calls, or charging mystery fees), file a complaint with the Competition Bureau of Canada (competitionbureau.gc.ca). The Bureau investigates violations of the Competition Act and has authority to compel compliance or impose penalties.
Pricing comparison and plan selection guide
Understanding each plan's cancellation implications helps you choose wisely before committing.
| Plan name | Best for | Commitment risk | Refund window | Cancel difficulty | Yafee recommendation |
|---|---|---|---|---|---|
| Digital access (month-to-month) | Uncertain authors | Low (30 days) | 14 days | Easy | Start here |
| Digital access (annual prepaid) | Committed authors | Medium (12 months) | 14 days only | Moderate | Only if certain |
| Print bundle (annual billed monthly) | Hybrid publishers | High (12 months locked) | 14 days only | Hard | Avoid unless committed |
| Premium publishing | Aggressive marketers | High (12 months) | 14 days only | Hard | Negotiate before purchase |
| Trial or promotional | New users testing | Low (limited) | N/A | Easy | Safe option |
| Custom enterprise | Large publishers | Variable (contract-dependent) | Negotiable | Variable | Hire legal counsel |
Authorify contact information and mailing address
For formal cancellation requests via registered mail, use Authorify's official business address.
You can obtain the current registered office address by searching the company's corporate filings or the contact page of their website (if no address appears, request it directly from customer support via email).
For general cancellation inquiries, use email first (Method 2 above). If email fails, escalate to registered mail (Method 3 above) using the address obtained from official sources.
Final recommendations and summary
Cancelling Authorify is achievable when you follow a clear procedure and document every step. Begin with the dashboard method (fastest), then escalate to email if necessary, then registered mail if Authorify ignores both attempts. Keep screenshots, save all confirmation emails, and monitor your bank account for three billing cycles after cancellation.
Yafee has helped thousands of consumers cancel subscriptions successfully by emphasizing documentation, legal frameworks, and persistence. Your provincial consumer protection law is on your side if Authorify refuses to cancel or continues charging after you request termination. Do not hesitate to escalate to your bank, provincial consumer authority, or the Competition Bureau if the company ignores your cancellation request.
Yafee's mission is to make cancellation transparent and manageable. Visit Yafee.com for guides on cancelling other software subscriptions, understanding your consumer rights, and recovering from unauthorized charges. Yafee empowers you to take control of your subscriptions and protect your financial interests.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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